[Resolved]  Tata Docomo — Misleading Information and Unfair Balance Deduction

Address:

Kolkata, West Bengal

In Tata Docomo website it is displayed that validity of Rs. 7 night tariff voucher is 7 days. Seeing this information from Tata Docomo website I have recharged my mobile with this Rs. 7 night tariff voucher but on the 5th day while talking my balance became zero, I have Rs. 60 balance. When I have contacted customer care, they said this tariff vouchers validity was 3 days but I have already used it for 4 days. When I have recharged, Tata Docomo do not provide any information regarding the validity of the tariff voucher and customer care representative remain silent when I brought up this question. Then customer care representative ask me to talk to their senior personal and hold my line for over 15 minutes and did not respond. Now, they do not patching my line through to any customer care personals and simply disconnecting the line. I am attaching a photocopy of the information provided in the Tata Docomo website with this complaint. I want my Rs. 60 back which was deducted unfairly keeping customers in dark. My Mobile No-[protected]