Tata DoCoMo Complaints & Reviews

Dear sir, My mobile no is [protected], i have data bal 9mb, but they are deducted in main bal 375 /-rs i call the cc they tell when data balance below 30mb it deducted in main balance... how they deducted in main bal when data balance below 30mb? i lose a 375/-Rs Pls do the needful M.Madhusudhan [protected]

First Fraud: I had bought tata docomo wifi max in february 2014. At that time I was being told by Tata docomo service center in Mohali (phase 3B 2) that there is pre paid plan comes in for Wifi max device. I took the device in post paid plan due to that. But at same day I found out on Tata docomo's website that they give prepaid plans for Wifi max. I called them many times to convert my plan. Some guys maintained that there is no pre paid plan whereas others said there is prepaid plans but I can not get them before 3-4 months. I didnt pursue that further and kept on using it in post paid manner till following occurs: Second Fraud: In the month of may I was throw with a bill of 1400 with excessive data usage than 2 gb limit of my plan. I paid the bill on time and started keeping tab on my data usage. In the month of June I used the device for only 600 mb and again I was thrown with a bill of 1400 for month of june. I asked tata docomo to stop my connection right away and to revert the ecessive expenses. They didnt stopped my connected made a pile of 2100 bill. I am having complaint number when I asked Tata docomo to stop the services. Now they are making calls from their recovery department to recover the money. I am ready to pay whatever was my bill amount for month of june. If you are using Tata's data plan then you should check your usage and check with their bill for sure. Regards Vikas

dear sir, last four month my mobile billing giving wrongly that time similarly giving discount Rs 200 last month your excutive one persan called and changing my tariff plan he is tolled this plan 899 plan local and std calls unlimited and 1GB 3G data free and 2G unlimited like that tolled after that this month bill 1st time sending one maill coming 7th Oct (We have observed that the usage of Rs 3249/- on your GSMMobile A/C no.[protected] is nearing its Credit Limit.The Limit assigned at present is Rs 3600/-. We would request you to make the payment of Rs 3249/- to continue enjoying our services.) Like that coming after that i have send one mail send proper bill i will buy like that send after that one care called he tolled you using 3 member group plan and you using more std calls then only coming this much bille coming like tolled not giving clear solution after that coming this mail (we would like to inform you that your outstanding is Rs. 2254 /- and due date for the same is 24-OCT-14.) that time i have tolled sorry sir i am using single sim not group after one mail coming bill statement that statement checked Rs 14000 bill how coming this much bill rise the Question you using outstanding like tolled that time i am inform i am using 500mb only used after that one mail coming your using (your data usage of 1378MB and as per your bill plan.)before tariff plan changing time not giving proper detailing simple called and changed how to accept this issue post paid plan previous my friend no using that time maximum rs 600 only used your excutive lakshmi giving this assured and giving 350plan 1st three month not coming this problem after that every month coming 300, 500, 700, more bill coming same time complied but not giving proper solution really this issue mentally affected then only i am paid Rs 1750 please give me proper solution Regards subhakaran [protected]

DATED: 19.10.2014 SUB: BALANCE DEDUCTION BY TATA DOCOMO GSM (MOBILE NUMBER [protected]) Respected Sir, I want to inform you that I am customer of TATA DOCOMO GSM of mobile number [protected], approx. 60 RUPEES deducted from my mobile on within last 5 days . I was checked my balance on 18 OCT then approx. 60 rupees is deducted. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you USE INTERNET service and this will not refund you then I told him that INTERNET PACK already activate on my number then they told me wait I will check then he told YES YOU HAVE INTERNET PACK, but now balance not refund to you . Actually this balance is wrongly deducted from my mobile balance and then making different lie excuses. And saying that “YOUR BALANCE WOULD NOT BE REFUND”. Now, I kindly requested you to please solve this problem (told him to refund my balance) and take action against him. I am highly THANKFUL to you. THANKS. Yours sincerely, SYED MOHD MASOOD ALI B.Tech. (Mech.), M.U., Aligarh Dip. (Mech.), A.M.U., Aligarh [protected]

I won a prize on Tata Docomo Facebook page on 10 june 2014 .I have given them scanned copies of all documents but then too 4 months have passed but they dont even reply to my messages now.I filled a report previously but they havent done anything yet.

First of all there was intermittent broadband connection. Upon lodging a complaint with the customer care, the fixed it in for 3 weeks. Worked for 3 days, after that they had suspended my account as I had asked them to do it if they are not able to fix the issue while lodging the complaint. It has been a week since I asked them to revoke the temporary suspension and provide me the net connection.I had sent plenty of mails and numerous calls to the customer care but in vain. Reference: Account No:[protected] | Complaint Ref No:[protected]~~[protected]~~M20499236 Worst service from Tata Docomo.

i have bought a prepaid gsm sim card online with COD on 15th september 2014. the sales person has promised activation and a choice of 10 phone numbers from which one can be selected. However there is no feedback from the retailer or the helpline about activation. also I can not find a phone number attached with the delivered documents. Order no.EC[protected] Vadlamudi Aparna alternate num: [protected]

i am change MNP my np is [protected], this no is chnged to docomo but docomo service not give me sim toolkit and while i call service centre but not any responce from ex\xcutive..so plz solve my problems .this is time up to 40 days .my contact no is [protected]

Random activation of a plan from your side and consequent deduction of a sum of rupees 50 from main balance. The complaint to customer care also did not result in redressal of the problem and if action on the same not taken quickly, i will file a case against tata docomo in consumer court and to TRAI as well. The problem if not ratified within next 24 hours, your org. will receive a summon from TIS HAZARI COURT, NEW DELHI in next 7 days. Date of complaint bein 17 Oct, 2014.

TATA SELLS WI FI WITHOUT ASCERTAINING IF HYDERABAD HAS WI FI TECHNIQUE IN ALL GOOD FAITH I BOUGHT THIS DATA CARD WITH WI FI. THE DEALER VERIFYING MY DOCUMENTS DID NOT TELL ME THAT WI FI HAS NO CONNECTIVITY YET IN HYDERABAD I PAID 2580/-RS. JUST SPOKE WITH THE CUSTOMER CARE PERSON WHO TOLD ME I CANNOT SELL IT. ONLY TRANSFER IT TO A BLOOD RELATIVE. ALL MY FAMILY IS DEAD. I AM LEFT HOLDING SOMETHING THAT DOES NOT WORK AND WHICH CANNOT BE SOLD TATA'S POLICY IS DESIGNED SO THAT ONCE THEIR PRODUCT IS SOLD, WHETHER IT WORKS OR NOT IT THEIR "POLICY" TATA GETS MONEY! TATA'S RESPONSE HERE IS ALWAYS THE SAME. "WE WILL SOON RESOLVE THE ISSUE" THE LIARS/ SCAMMERS/ROBBING CUSTOMERS OF THEIR MONEY I DEMAND A PERTINENT RESPONSE TO THIS COMPLAINT

I have lost my mobile phone which has the TATA Docomo prepaid connection. Request you to kindly deactive the SIM Card to avoid misuse of my mobile number. My Mobile No: [protected] Lost Mobile Model: Micromax Unite2 A106 Lost Mobile Area: Domlur Bridge Please Block the SIM Card. Best Regards, Venkateswarlu L

I use a Tata Docomo postpaid connection. I make frequent calls to the toll free number 000117 for which I am charged. I had called the same number using other service providers like Airtel, Vodafone and Idea but they don't charge. When contacted the customer care, they say that it is not toll free. When I said them that other service providers don't charge they said to contact concerned department and transferred the call. But they maintained that it is not toll free number. I've been paying around 200 INR every month for the past 2 year for calling this toll free number. Can someone help me with this. Thanks

dear sir/madam tomorrow i show one TV channel that is manoranjan TV in this a quiz competition is takes place i give the answer for this and today(16/10/2014) i received a call that you are won 1 St prize that is TATA Safari. He says me what are you take Tata Safari or Take Rupees .I says for rupees then he says you are credit company account for rupees RS-6500 and with in 1 hour we are credit your account of RS-126000. i credit the account which he give to me -that is Account No-[protected] Name-Ajay Malhotra Bank Name-PNB i this that it is TV show not be frod the i credit his account for Rs-6500 But in Next hour he says you are also credit account for service tax in Your Account For Rs-12600 I am Neglect it and says pls give me my money that i am credit your account for RS-6500 but now he not give me my money Pls suggest me what i am do. Pls do something pls Sir/Madam Regards Sandeep Kumar [protected] E-Mail-sandeep.[protected]@haritaseating.com

Hi Sir/Madam, I have applied for prepaid to post paid connection. For that Tatadocomo guy came on my room 2 and OCT 14 and given kit (sim, and brochures ) and gave 50Rs for that registration fee. Then again he asked for 20 Rs extra without any reason. I asked the reason but he told, no reason, if you want then you can. I denied him. He took my documents for activation of sim card and said his manager will call me. But he did not call, even he was not responding to my calls. After a day he received call and "he said, I do not know anything, call my manager". He gave his manger number but he also not answering the call(I guess it's incorrect because it's goes busy every time and if he picks he did not answer and switched off also some time in day. ). I have posted this issue on twitter and they are doing just formalities no action taken even I have given his Manger Number as well as his number(who came to my room, ) also. Then that day, I had got from call from Tata docomo office which was separate (it's seems means not by Mr. Jagdheesh) they have set my number for post paid connection. But they need documents to be submitted ? But my documents with Mr. Jagsheesh. I want to get my number activated or return my docs with registration fee. Please suggest me . I have receipt and everything. Mr. Jagdheesh - [protected] Mr. Yogesh -[protected] (Jagdheesh's Manager) My details - Sanoj Kumar Kashyap sanoj.[protected]@gmail.com [protected]

My tata photon number is [protected]. i had recharged for rs 800 for unlimited download (high speed till 5gb then at lower speed) but after consuming 5gb it said your download limit is over and it stopped connecting. i have called the customer care 3 times since yesterday and no action has been taken, just they have lodged a complaint. my plan gets over on 19th oct. this is harassment for the consumer. kindly clear the problem ASAP. my alternate number is [protected], nishant

Sir, I have Tata Photon Plus. I'm used to 1 year.The last 2 months have been very problematic in that network.'m Fed up to the company to complain, But nobody is resolved I saved the bill in Advance The company has said it can not give back on demand, Also in the bill is sent every month Kept very troubling. sunil kumar verma, contact number is [protected], photan number is [protected].

Dear Sir, I am a tata docomo 3G(number-[protected]) customer. I am using this service from last 2 years. From Oct 1, 2014 I am facing very poor connectivity issue.I raised a complaint with complaint number[protected] on Oct1, 2014.Till now issue is not resolved. Today I got below reply from your department "We would like to inform you that we do not have 3G service in the area you have referred to and hence it is likely that you may face low connectivity at times in the mentioned area." I also confirmed this from your customer care. As there is no 3G service in my area so I asked your customer care executive to kindly disconnect this connection and raise a ticket to do bill adjustment as no 3G service present on my area. He told me that he can give Rs.500/- waiver if i continue this connection otherwise we can not waive your bill. I was completely shocked by his reply I asked him "how can i continue if there is no 3G service?". Then he told be sir then we can not waive any bill. You have to pay complete Oct bill If you disconnect. Let me ask you same question once again "Please let me know how can a person can continue with some service with out any service availability and pay to tata docomo" I think this a very simple question even a 1st class school student can answer. Sir kindly look into this matter on serious note otherwise i have to got consumer court. It is not just some money issue but it is a complete felony kind behaviour from esteemed and prestigious group of India. Complaint number[protected] ~~M20485656 [protected][protected][protected] Mail recieved from Tata Docomo [protected][protected][protected] Dear Mr. Goyal, Greetings from Tata Docomo Photon! Please accept our apologies for the inconvenience caused to you in regards to the complaint number[protected] for your TATA Docomo 3G number [protected]. To resolve the same, we tried to contact you on your number [protected] on 9th Oct 2014 at 18:37:08 hours. Owing to our low luck we failed to speak to you, as we were unable to reach you on your alternate number [protected]. We would like to inform you that we do not have 3G service in the area you have referred to and hence it is likely that you may face low connectivity at times in the mentioned area. We value your feedback and forwarding the same to the management. As and when feasible, a new site shall be planned for further enhancing the network. Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location. We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one. Since you’re not getting seamless services at your location, we suggest you to opt for any lower rental plan for your TATA Docomo 3G connection. You can use/click the below mentioned link to see the latest Bill Plans available for your TATA Photon 3G. http://www.tatadocomo.com/photon-3g.aspx Thank You for surfing with Photon. Warm Regards, Khushboo Goel, Photon Care Team In this mail it is clearly mentioned that Tata Docomo can not provide 3G service to me. I have send this mail to below mentioned ids appellate.[protected]@tatadocomo.com, Nodal.[protected]@tatadocomo.com, customer.[protected]@tatacard.com, [protected]@tatacard.com, [protected]@tatadocomo.com But have not recived any reply from your department. Kindly look into the issue. Thanks Mohit Goyal [protected]

I request and advice to everybody not purchase any Tata Photon subscription Hi, I belong to Delhi in Bhai Parmanand Colony, Delhi -110009. I purchased annual pack to Tata Photon plus which promised a speed of 3.1 mpbs but I never get this speed infact I'm getting speed of 125 kbps. When I register complaint to Tata photon customer care they neglect my case and didn't given any resolution for 3-4 months. After hard follow up they send an engineer to my home after 4 months and he examine that its a network issue and can't be resolved. I got a call from Tata Phonon network deptt that I can't get more speed and their network is fully occupied, to which I reverted to refund my money as I'm highly dis-satisfied and frustrated with their attitude. Now Tata photon is not giving any revert to my queries and they close the case without informing me and whenever I contact their call center my concern is not address.

Dear sir My name is Sumit bhatt and i am a director of Royal emporio My company is Mumbai based company and we have several branches in Jaipur Delhi hydra bad banglore and so on 2 october your sales executive come to my office for selling your post paid num so i agreed and choose 899 plaes for my both number to do port my current num [protected] and 1 more num i given to him and i also told him that i want 4 to 5 connections so he told me ok i will come next day and till date he is not answering my cal land my num is also not ported i m very much disappoint these type o[censored]nprofessional behavior kindley let me know are you guys help me or not. your sales executive name is shiv contact num [protected]

This is to bring in to your notice that after watching continuous advertisement of tata docomo for their new product tata photon max wifi by which I canconnect 5 device wirelessly and with a all india hassle free roaming and warranty I bought one Photon Max Wifi Device [protected]. I bought it from Lucknow in the month of July and started using it in Lucknow and then got shifted to Chandigarh it worked fine for a month but stopped working after the initial first few days on 2nd of August. I raised a complaint over telephonic customer care on 3 August for which they did not provided any proper resolution and said the network is not working. After a few days when it was still not working I raised complaint again and again but recieved the same answer to which I replied that network is working for other devices but not working for my own to which they were unable to give any proper response. I visited there store physically but again was not provided with replacement or resolution from there. Its been more than 60 days the device is not working and I have visited the service center in Lucknow as well where the device has been declared dead more than a month ago but since they were not having replacement device the store engineer told me to take it from Chandigarh as I had to leave for chandigarh he assured that we have a nationwide warranty and device could be replaced from any where. In chandigarh also I visited the service center more than 15 times both in sector 9 Chandigarh and sector 20 Panchkula but every time they told me device is not available. I again went to Lucknow service center again they told me that the device is not available. I have been following the the customer care of tata docomo through mail on [protected]@tatadocomo.com since 19 September and raised a complaint twice but every time it was closed and no body is ready to provide any resolution. Its been 70 days my device is not working and more than 2 months the same problem told to tata docomo but no body is bothere to provide any resolution or replacement even when I am having in written documents that the device is dead through a authorised service center. I have called the customer care so many times Visited the service center in both Lucknow, Chandigarh and Panchkula more than 15 times and; Is following tata docomo through mail as well from 19 September. I just feel harrassed and cheated by Tata Docomo that they are not paying any attention to my problem and complaint from so many days not replacing the device even after the documentation from their authorized personnel. Due to this I have sufferred an opportunity lost as I lost a job oppotunity for better job as I was unable to access the mail and reply on time. I am very much frustrated by the way customer is cheated and my under warranty product is not replaced. With deep grief I am writing this letter and bringing the issue to consumer redressal department and seeking compensation in lieu of the payments made to tata docomo as well as the harrassment they have done to me. For your reference I am also forwarding the mails I have exchanged with tata docomo Thanking you in anticipation. Ritin Rakesh Srivastava [protected] Tata Photon Device Number : [protected]