Tata Docomo — roaming shows in my own hometown

 
10 Reviews
Jind, Haryana, India
 deepak singhroha
i have a problem of roaming shown in my own hometown i called customer care about my problem. They said its due to the techanical problem and prblem will be resolved in 4 hours. I waited for abot one day but the problems remains the same so i again called them this time they say wait for 48 hours and yours will be solved. Yesterday i again called them for the same problem this time they asked for 4 hours. Today morning i asked about my problem again this time they asking 48 hours.Irritating thing is that they say we understand your problem again and again but gives no solution. Is these people were only for oblige and nothing more.

Complaint Status


[Dec 02, 2014] Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments  9 Comments     Updated: Share0Tweet0

Comments

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
my tata docomo number is [protected] and alternate is[protected] and email address is [protected]@gmail.com.
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Now they cut my all balance and their reason is internet browsing. But they do not touch my data balance left for internet browsing and cut my balance. After that they did not recieve my single call in a day and they say one person can call them twice a day. What kind of this company is this. They did not resolve my previous problem. Is this is due to my complaint about them.
Dear Customer,

We regret for the inconvenience caused to you.

We tried to speak to you personally on your number to understand your concerns regarding network. However, we are unable to contact you, since the call was not answered.
I would like to inform you that, for the slow speed internet connectivity you need to delete cookies, cache memory, temporary files and browsing history from your mobile handset to get the better speed of the browsing.

Further, kindly reset your handset internet settings and try with the new manual internet settings which I have attached along with this mail for your kind perusal. Hence, you need to save the settings and switch OFF & switch ON once then try to browse.

You also have an option for setting the GPRS settings from your handset. You just have to type INTERNET and send to 52270. If you still face any problem kindly revert us.

Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Tata Docomo.
the problems remains the same and already uses your intructions which you mention but not helps too much. This problems not belongs to sony its the same in nokia also>and you forget about my balance cut.
This is the footage which was taken on Dec12, 2014 which is the proof of your resolution against my complain.

No response from tata docomo care takers till Dec 17, 2014. This is the company who sells everythings and forgets.
always showing roaming in my own hometown in my Sony Experia L. Due to this my internet speed becomes 2g. This problem continue from past 4 months. In april or may I complaint about the same problem but that docomo did't solve my problem. They did't call me. two days ago I apply for MNP then they call me and asking the reason. But they continuely saying that their no such problem. When I told them to provide the proof they cut the call.
Second reason for MNP is the difficulty in ISD calling. Everytime computer voice said you have not submiited documents. In this case I have already submiited documents abou 3 weeks ago till now i can't call. When I contact customer care they only say their is no such problem in my number. My name is Deepak, my hometown is jind(Haryana) and my alternate number is [protected]

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    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    Tata Docomo - roaming shows in my own hometown