Tata DoCoMo Complaints & Reviews

VIJAY M MANEK RAJESH DHEBAR ROAD OPP G.E.B. OFFICE RAJKOT 360001 I recharged with Rs126 for my docomo no [protected] through www.tatadocomo.com on 12th Oct 2014 and my bank account was debited for that amount but recharge was unsuccessful. I got an SMS about the failed recharge assuring me about the refund of the amount within five working days with reference no ASMP[protected]. But I have received NO REFUND of my money yet. I sent several mail to company ([protected]@tatadocomo.com, REF NO M[protected] in this regard. But they keep promising of refund of money but all in vain till date. Kindly help me for getting my refund for Rs126. VIJAY M MANEK

i have ported my number from airtel(prepaid) to docomo(postpaid) on sept 17th 2014 through docomo showroom located in vellore and i have informed that i can migrate from postpaid to prepaid when ever i want..but on nov 8th (i.e after 51 days being a postpaid customer i informed the showroom officer that iam migrating to other state so i dont want to be postpaid customer anymore...to complete the process they told me to pay rs.350 and asked me to submit the proof for prepaid conformation...but till now my number continues to be postpaid ...when i call customer care they tell us to meet showroom officer ...if i go to showroom they are saying me to wait for some more time...kindly help me to migrate from postpaid to prepaid

I have purchased a new Tata Photon Whiz AC8720 before 3 months ago. I was only able to access it for a month only. After that retailers refused to do the recharge.Customers care executive are saying that this device will not work now.They are not giving any reason behind this.I also talked to the seniors lots of time but no response from their side.Now it is just a waste to me.I need my money back or change this device with any other device of "Tata Photon".

I am a cheated customer of TATA PHOTON PLUS SERVICE. My subscription for Tata photon service is 3G @ Rs.650/- month, and the connection speed should be 3.1Mb/s DL & 1.6Mb/s UL. My billing cycle is from 30th of one month to 29th of next month. From 11/11/14 onwards, my connection speed had been reduced to ~100Kb/s. On enquiry, I got the information that the usage exceeded the 3G limit & hence the speed reduction. I am attaching the screenshot taken on today 18/11/14, which still shows the usage is 2160MB ( ie ~2GB ). The Day wise usage details also shows extremely high values, which are not actually consumed. It is an illegal & unethical business practice from TATA photon to reduce the speed and sell the BOOSTER PACK to the customer. Kindly ensure that the speed of my connection is restored to the committed speed with immediate effect.

Dear team, I want to MNP from Vodafone to DOCOMO of this no. [protected] and submitted required document at Shivaranjani, Ahmedabad Gujrat outlet on dated 29/10/2014/ after 10 days process not done and customer care said that request rejected due to wrong verification but i am not received any verification call from docomo so how can team said that verification wrong found. Still i am follow up taken with daily and also mail send to customer care but not action taken. please help me. regards, Jitendra [protected]

Respected Sir/Madam, Good Morning and Greetings; I would like to bring to your kind notice regarding 'Unwanted Deduction of Service Charges', which was made by Tata Docomo. I was charged Rs. 75 for I-Player Activation, which I actually didn't activate! When I reported the above issue to Tata-Docomo Customer Care Representative (Heena) and asked her to refund my money, she simply refused to pay it back! Similar issues have occured in past as well and In my view, many other customers like me who are availing Tata Docomo Service, must have faced such type of issues! I would like to request you to please look into this issue and I would really be thankful if this issue gets resolved! I am reachable on the below specified contact details. Also I would like to mention the mobile number from which balance deduction has happened -> +91-[protected] Anticipating your kind response. With Warm Regards, Vivek Tiwari, Contact Number: +91-[protected] / +91-[protected] Contact E-Mail: tiwari.[protected]@gmail.com Location: Pune, Maharashtra.

SIR, I am your valuable customer since long time. Here I fell very sorry to say that I am unsatisfied with your service as last month I recharged with Rs. 97/- for 250 local minutes talk time for 28 days validity plan on [protected] & [protected]. Unfortunately, for two days( 48 hrs.) on 23 & 24.10.2014, due to festival your company blocked above scheme. Hence, I was not able to call and due to that I suffered business and effected negatively on my image. I talked to your executive Mr. Solanki regarding my complaint, he transfer my call to his superior but I feel very sorry that they were not able to solve my problem / complaint. Now my complaint/problem is that TATA DOCOMO had given me plan for 28 days but within that period 2 days blocked by company cannot be compensate at any manner. So my scheme was valid for 26 days instead of 28 days. Company should at least adjust that 2 days block time. I would like to talk with companies Nodal officer but unfortunately company cannot appoint any officer. Hence, I feel very much trouble to place my complaint. Now I request you Sir, to please solve my complaint within 15 days, otherwise, I would have been forced to take further action as I feel cheated and my image has been spoiled. Please give my complaint number through SMS on above given numbers or mail me on niren.[protected]@gmail.com Regards, Mayank Bhagat

Respected Sir, On 15th November 2014, at 9.30am I recieved sms from our service provider Tata docomo that ENDLESS MUSIC has been activated to my no.[protected] & an ammount of 75rs vil b deducted for the same. Upon checking my account balance, I found 75rs were deducted instantly from my balance.I would like to inform you that I had not subscribed for any such service nor did I ask for it. This is second time, I have undergone such deduction in my balance from TataDocomo. Last time theyvhad refunded the 75rs with the promise to not to repeat such blunders. Today morning after complaining to customer care they told amount will be refunded within 3hrs, but the same has not been done so far... Now they are not responding to my call. This is an act of total irresponsibility from their side, for the first time it can b a mistake, If they are repeating it again & again it appears to be intentional. Kindly help me in this matter yours thankfully, Dr.Mahesh D R

Dear sir/madam, I bought my tata photon 3g max wifi on november 2nd, 2014. Still its not activated. i gave the complaint on last thursday. num[protected]. Honestly telling i am tired of chatting with ur customer care members. all are telling same 48 hours daily. to every person i have to tell all the details. Dont i have any other work. i called to[protected] fixed the appointment at 3pm. he came at 6pm. also u r advertising that free delivery and device price 1999. but he asked 2250rs. 1999 is offer its yesterday over. today 2250. also delivery charge 250rs. i believed that docomo having good customer service. i waited almost two week for my activation. I am tired of waiting also i need internet for my work. I bought for 2000rs. please resolve my issues within tomorrow or kindly get ur device and give me the refund along with my proofs. I never expected these kind of customer service from docomo. I request you kindly get the device and give me refund. no company will not ever take 12 days to activation(still not activated).As business person i guess you can understand need of internet and puntuality. i never used any kind of harsh words to ur customer care. Now also im kindly requesting you to give me the refund. its enough docomo. the mnc company.I think you can understand my concern and resolve my needs soon. I begging u please u too dont tell wait for 48 hours. Im tired and frustrated. .Thank u.I am also human being.

my phone number ( Karnataka ) was activated with an expensive scheme of 75 Rupees per month without any requests from my side.and when I enquired about this with their customer care they just out my call to hold abd thn disconnected telling me that they will check. this is so irritating and disgusting kindly help

Hi Team I am a girl, some one is calling me continuously and, doing abuse behave with me, please find the below number, and take the action, please disconnect the number. [protected]-odisha, I have found this number without documents. Thanks

My number is [protected] Docomo deducted balance which i never ordered at all I never clicked on any link on the internet or did order anything and they just deducted my balance for some "Endless Music" thing. This is the message that I received: "ENDLESSMUSIC is activated at Rs75 for 30 days. Dial 59090 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). Bal Rs.370.19 at 11-Nov-14 12:25PMREF ID is 16290803" When I call the customer support they r not even trying to help in anyway and just rudely saying that it had confirmed twice before u ordered it. How can they just deduct the balance And I have been such a good customer Please help I can't just afford to lose 75 bucks just like that Plus when I asked to transfer to manager they just kept on a hold for a second n said he's busy try again later. And then I am jnot even able to connect to the customer service. Seems like they have automated it on my number so that I can't reach them. Please do something I'd really be grateful. Regards, Chris

CHANGE MOBILE NUMBER Dear sir/madam My name is sudhir mali and my tata photon no is[protected] my complain is, i have lost my old number [protected] in future please update my new number in your company for messages and for changing the plan. The new number is [protected]. So pls update my new mobile no in your system Thanks, Regard sudhir mali mob.no [protected].

Dear Incompetent People at Tata DoCoMo, There are no words to describe the frustration that I'm going so through for having to call a hundred times to cancel a service I didn't subscribe to. Why do i have to go to this problem every few months? I am going to try and be very polite and for the moment i am feeling exactly the opposite as I said before. Firstly let me start by saying that an agent named Hyder, from somewhere in your north region center was 1) Very rude 2) Gave me a bogus complaint no. ABL127963 3) Did not cancel a subscription (PYAAR KE PANNE for Rs 50) that I did not subscribe to in the first place. I don't even know what the hell that service does. 4) Did not provide me with a refund for the unwanted subscription. 5) I asked for a supervisor get Hyder kept me on hold and then hung up with few seconds. Im seriously considering writing to the consumer bureau and changing over to Airtel which provide much better service. I am going to give you 2 days and if my complaint is not resolved and my refund processed i am filing a complaint with the consumer bureau. Thank you and regards

Hello, I have taken a new post paid connection from Tatadocomo. It is just 2 months running. But I find in every way this service providers are not supporting me. I have got a huge bill of RS. 1250. Now I need explanation about this but nobody is there. When I go to Jayanagar 3rd phase outlet to pay, every time they say server down, time over - their behavior is not customer friendly. Previously I tried to contact customer care, most of the time it does not reach to executives and remains in waiting in loops. The time it connects, executives say, our system are getting errors, can you call half an hour later. After several tries when one executive gets connected, he gives wrong information that plan upgrade can be done through outlet. Again outlet says it is done through customer care. They are not ready to take deposit and ask to go to bigger shops... Now you people say what to do... I will never recommend anyone to take this line. They are sucking customers and giving no service.

I've activated my internet pack for Rs.39 on 7/11/2014 and i got the confirmation message that your net pack has activated and its valid till 7 days. On 9/11/2014 I was recharged my phone with Rs.500 and i got a currency of Rs.500. But today I've zero balance, I called to the customer care but they said you have used the internet without activating the net pack so we cutted the amount. How it is possible? Still I've 100kb of free net in my account. I sent the message to [protected]@tatadocomo.com but they just credited Rs.30. What about my remaining amount. Is that a 10 or 20rs to neglect?

I have chosen to switch Tata Docomo Postpaid plan for my existing Prepaid number. They initially asked for all the documents to provide and then they will send me the new SIM for this plan with the same number .As per discussion with there sales representative supposed to courier me the SIM after I sent the documents on 1st Nov, which was perfect for me . But I didn't receive the SIM till now after 8 days passed. On the contrary the Postpaid plan is already activated though the SIM is not delivered yet and my Prepaid SIM is deactivated as the plan in now migrated . So I am clueless what's going on. I communicated them several times and as usual they used to promise me the SIM will reach at me very next day . I tried to register the complaint in Tata Docomo site but its buggy itself .

I am a Tata Photon + postpaid customer. I have a problem from last 4-5 weeks that there is a frequent Internet disconnection problem. Network gets appear and disappear again & again. I am completely irritated now as stuffs or in the queue to download or sometime I am on payment gateway and in the meanwhile its disconnects. I was highly satisfy with the services they provide with this operator and network but now I am somewhere thinking of changing the operator and services if its not getting rectified shortly... The main problem is whenever I have tried to call Customer Support for Tata Docomo, I called 4-5 times but they (the customer support executives) disconnects the call after listening to the problem. Do the needfull or JI will discontinue the services coz cant tolerate the network disconnection problem.

Hello sir/mam I Aman from karnal (Haryan). I have a complaint from your services that my new number [protected] was not started because of Sim. Beause Sim was not work properly or Sim is not in Good condition. I went to the dealer he says your number was started. But when i put my sim in phone the sim not work. pls tell me what can i do. my alt. number is [protected] Email address- aman.[protected]@gmail.com

My name is marimuthu.s, mobile number [protected], i am using this docomo sim for more than 3 years, i had a problem of extra balance deducted hence i called customer care around 3:13 pm, one of the executive answered my call and spoke very rudely and disconnected the call without giving proper explanation hence i kindly request you to take necessary action on customer care executive who spoke very rudely and without any responsible