Tata Docomo — Tata docomo postpaid billing issue

Address:Chennai, Tamil Nadu, 600004
Website:www.tatadocomo.com/gmyaccount.aspx

I have taken TataDocomo connection in Nov 2015 (Relationship #[protected] and don't have any issues in service and monthly the bill amount is Rs. 500 only, but when I receive last month bill there is Rs. 1, 500 charged extra. when I inquired about the bill details they mentioned that there is a 800MB data internet has been used so the bill amount comes around Rs. 2000. and the way they treated me is very worst and without any information they cut the call. I asked them why there is no notifications sent to me regarding over usage of internet they simply replied its your carelessness in managing your data plan. Before I bought new smart phone I have informed customer care that I may require any other data plan and they mentioned that you don't need any other the current plan which I having is the perfect for your mobile. now they not even consider my request and simply said you need to pay the full bill amount. Kindly help me to get this issue resolved and reason why they (Customer care) treated me very bad. Regards, Joseph Lenin
Was this information helpful?
No (0)
Yes (0)
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo
Hi Team,

My Tata docomo # is [protected] and Alt # is [protected], my e-mail ID - [protected]@gmail.com.

Kindly contact me if you guys need any other details.

Regards,
Joseph Lenin
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Hi Team,

Can you please let me know the status of my complaint, 26th Jan 2016 is my bill due date and I wont pay my bill till you guys find solution for my complaint.

Regards,

Joseph Lenin

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information