Tata Docomo — Tata photon money back policies is fraud cheating with customer

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Company is looting in the name of policy, I have got mail from data documo executive only if I can get money back only first 15 days, I am not asking money back for device cost, I only want the amount which I have paid for next 4.5 months can be back, the amount which I have paid as a pee data basis need to refund. as their fail to resolve speed issue due to their high utilization area. I will go for consumer forum if executive not take this case seriously.

Regards
Kartikeya

[protected] Forwarded message[protected]
From: Kartikeya Tiwari
Date: Fri, Jun 10, 2016 at 8:58 PM
Subject: Re: Please Return Money as Technical team fails to solve speed issue ~~M26967742
To: [protected]@tatadocomo.com, appellate.[protected]@tatadocomo.com


What is going on ?? All the mentioned details is belong to me and mail says you are working on the refund process, and now i got mail kindly ignore the previous mail.

Its highly unprofessional behavior.
Kindly Immediately close my photon connection( Photon ID: [protected] ) and return my money as soon as possible.

Regards
Kartikeya

On Fri, Jun 10, 2016 at 4:07 PM, wrote:
Dear Mr. Tiwari,


We refer to your email dated 9th June 2016 for your Photon number [protected] regarding :


1. Refund process related concern :


We would request you to kindly ignore the previous mail.


We would like to inform you that we have forwarded the concern to the appropriate team (higher authority) regarding device refund concern and are working towards resolving it at the earliest. We shall revert to you shortly. We request you to kindly bear with us in the interim.


2. Slow speed issue :


We are extremely sorry for the inconvenience caused to you due to slow speed issue.


Kindly note that the area (FLAT NO-E-103, OMEGA PARADISE NEAR DUTTA MANDIR, ROAD WAKAD PUNE) you have referred to, is a high utilization area and hence it is likely that you may face slow speed at times in the mentioned area.


We would also like to share that TATA Photon is a mobile internet service with no additional roaming charges in more than 300 cities in India.


Thank you for surfing with Photon.

If there’s anything else that you want to share with us, we are all ears.

Warm Regards


Debjani Sarkar,

Tata Photon


To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm

To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon Customer Support at[protected]toll-free)

Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com

Now Recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com


Registered Office : Tata Teleservices (Maharashtra) Limited
Registered Office Address: Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, Maharashtra - 400 033
Corporate Identity Number: L64200MH1995PLC086354
Visit our Website at www.tatadocomo.com
Email us at [protected]@tatadocomo.com
Fax No :[protected]
* For Postpaid and Prepaid - 121 from Tata connection.
* For Photon Tata Docomo[protected]toll free)
* We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only

Registered Office : Tata Teleservices (Maharashtra) Limited
Registered Office Address: Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, Maharashtra - 400 033
Corporate Identity Number: L64200MH1995PLC086354
Visit our Website at www.tatadocomo.com
Email us at [protected]@tatadocomo.com
Fax No :[protected]
* For Postpaid and Prepaid - 121 from Tata connection.
* For Photon Tata Docomo[protected]toll free)
* We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only

-----Original Message-----
From: [protected]@gmail.com
Sent:[protected]:46:37.0
To : [protected]@tatadocomo.com, appellate.[protected]@tatadocomo.com
Cc: null
Subject: Re: Please Return Money as Technical team fails to solve speed issue ~~M26967742
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Debashish,
Its a just a copy and paste of previous executive mail, I
have requested you to give all the points which have discussed.
kindly resend the mail so I can forward this case to various consumer
forums.

Thanks
Kartikeya

On Thu, Jun 9, 2016 at 6:23 PM, wrote:

> Dear Mr. Tiwari,
>
>
>
>
>
> We refer to your email dated 09th June 2016 for your Photon number
> [protected] regarding :
>
>
>
>
>
>
>
> 1. Refund issue:
>
>
>
>
>
> We are extremely sorry for the inconvenience caused to you due to slow
> speed issue and refund issue.
>
>
>
>
>
> As per our telephonic conversation on [protected], we regret to inform you
> that as we are unable to find any technical complaint within 15 days from
> the date of activation hence, we are unable to process your refund request
> as Photon devices are non refundable.
>
>
>
>
>
>
>
> 2. Slow speed issue :
>
>
>
>
>
> We would like to inform you the area you have referred to, is a high
> utilization area and hence it is likely that you may face slow speed at
> times in the mentioned area. We would also like to share that TATA Docomo
> 3G is a mobile internet device and you can enjoy better speeds in the other
> areas.
>
>
>
>
>
> 3. Data Usage.
>
>
>
>
>
> We need to inform you that in our constant Endeavour to improve customer
> experience, we have constructed a Quick Look Page for the customers where
> you can enjoy enhanced features and there is no need to register for My
> Account or neither password.
>
>
>
> Open Quick Look page by performing the simple steps as below:
>
>
>
>
>
> Open the Quick Look Page by clicking on "My Account" option under "Tata
> Photon Services" in http://tata.yahoo.com which opens up when you connect
> to the Internet using your Photon device.
>
>
>
> Check Account Details: Account Number, Last Bill Amount and Bill Date,
> Bill Due date, Outstanding Amount, Current Bill Plan, Last Payment, Data
> Consumed.
>
>
>
> My Account Quick look page navigation guide is enclosed for reference.
>
>
>
>
>
> Kindly note our higher authority is Appellate Authority and email address
> is appellate.[protected]@tatadocomo.com.
>
>
>
>
>
> Thank You for surfing with Photon.
>
>
>
> If there¿s anything else that you want to share with us, we are all ears.
>
>
>
>
>
> Warm Regards,
>
> Debasis Mukherjee,
>
> Tata Docomo Photon
>
>
>
>
>
> To Pay online go to
> https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm
>
>
>
> To download Photon dialer, troubleshooting guide, Brand Stores, latest
> bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon
> Customer Support at[protected]toll-free)
>
>
>
>
>
> Bill payment for your Photon is now more easy. Pay online through your
> Smart Phone by clicking on m.tatadocomo.com
>
>
>
> For Prepay
>
> Now Recharge your Photon online through your Smart Phone easily. Just
> click m.tatadocomo.com
>
>
>
>
> Registered Office : Tata Teleservices (Maharashtra) Limited
> Registered Office Address: Voltas Premises, T. B. Kadam Marg, Chinchpokli,
> Mumbai, Maharashtra - 400 033
> Corporate Identity Number: L64200MH1995PLC086354
> Visit our Website at www.tatadocomo.com
> Email us at [protected]@tatadocomo.com
> Fax No :[protected]
> * For Postpaid and Prepaid - 121 from Tata connection.
> * For Photon Tata Docomo[protected]toll free)
> * We are also accessible from non Tata mobile phones on[protected].
> Toll free from TATA Mobile phones only
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent:[protected]:41:59.0
> To : appellate.[protected]@tatadocomo.com
> Cc: [protected]@tatadocomo.com
> Subject: Re: Please Return Money as Technical team fails to solve speed
> issue ~~M26939994
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> I have also write to https://www.consumercomplaints.in regarding the same
>
>
> docomo-tata-photon-money-back-policies-is-fraud-cheating-with-customer-c1304933
>
> Thanks
> Kartikeya
>
> On Wed, Jun 8, 2016 at 8:36 PM, Kartikeya Tiwari
> wrote:
>
> > Hi Team,
> > Kindly look into this case... as i am not able to use internet
> > with very low internet speed. Kindly return my money.
> >
> > Again its really disapointing the big company like tata is cheating with
> > customers in the name of policy which not shared with customera. kindly
> > share the policy document where i have* signed* which state there will
> be
> > no return of money after 15 days from the date of activation.
> >
> > The policy which you were mentiontioning is not communicated while
> getting
> > the conection.
> >
> > Thanks
> > Kartikeya
> > Mob: [protected]
> >
> > Dear Mr. Tiwari,
> >
> >
> >
> > We refer to your email dated 7th June 2016 for your Photon number
> > [protected] regarding :
> >
> >
> >
> > 1. Refund process related concern :
> >
> >
> > As per our telephonic conversation on [protected], we regret to inform
> you
> > that as we are unable to find any technical complaint within 15 days
> from
> > the date of activation hence, we are unable to process your refund
> request
> > as Photon devices are non refundable.
> >
> >
> >
> > 2. Billing cycle date :
> >
> >
> >
> > We would also like to inform you that your billing cycle date starts
> from
> > 17th of every month and ends to the 16th of the next month.
> >
> >
> >
> > 3. Slow speed issue :
> >
> >
> >
> > We are extremely sorry for the inconvenience caused to you due to slow
> > speed issue.
> >
> >
> >
> > Kindly note that the area (FLAT NO-E-103, OMEGA PARADISE NEAR DUTTA
> > MANDIR, ROAD WAKAD PUNE) you have referred to, is a high utilization area
> > and hence it is likely that you may face slow speed at times in the
> > mentioned area.
> >
> > We would also like to share that TATA Photon is a mobile internet
> service
> > with no additional roaming charges in more than 300 cities in India.
> >
> > Please be informed that you can contact our Appellated team (higher
> > autority) on "appellate.[protected]@tatadocomo.com".
> >
> >
> > Thank you for surfing with Photon.
> >
> > If there¿s anything else that you want to share with us, we are all
> ears.
> >
> >
> > Warm Regards
> >
> > Debjani Sarkar,
> >
> > Tata Photon
> >
> >
> > To Pay online go to
> > *https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm*
> >
> >
> >
> >
> > To download Photon dialer, troubleshooting guide, Brand Stores, latest
> > bill plans & recharges, visit *www.tatadocomo.com*
> > | Reach 24/7 Photon Customer Support at
> >[protected]toll-free)
> >
> >
> >
> > Bill payment for your Photon is now more easy. Pay online through your
> > Smart Phone by clicking on m.tatadocomo.com
> >
> >
> >
> > Now Recharge your Photon online through your Smart Phone easily. Just
> > click m.tatadocomo.com
> >
> >
> >
> > We would love to hear from you, Click here
> > to
> > share your valuable feedback.
> > *Note : The feedback link will go inactive in 3 days.*
> > Registered Office : Tata Teleservices (Maharashtra) Limited
> > Registered Office Address: Voltas Premises, T. B. Kadam Marg,
> Chinchpokli,
> > Mumbai, Maharashtra - 400 033
> > Corporate Identity Number: L64200MH1995PLC086354
> > Visit our Website at www.tatadocomo.com
> > Email us at [protected]@tatadocomo.com
> > Fax No :[protected]
> > * For Postpaid and Prepaid - 121 from Tata connection.
> > * For Photon Tata Docomo[protected]toll free)
> > * We are also accessible from non Tata mobile phones on[protected].
> > Toll free from TATA Mobile phones only
> >
> > -----Original Message-----
> > From: [protected]@gmail.com
> > Sent:[protected]:12:23.0
> > To : [protected]@tatadocomo.com
> > Cc: null
> > Subject: Please Return Money as Technical team fails to solve speed
> issue
> > ~~M26939994
> > [Note: Please don't change the subject for internal tracking purpose and
> > immediate action.
> > _____________________________
> >
> >
> > Hi Team,
> > I have raised the speed related issue many times to customer care
> > and call i received at the very beginning when i have started with
> photon
> > wifi, , kindly check the audit records with my Tata Photon number
> > [protected] . Information is always misleading from photon executives
> like
> > at the beginning your speed will be slow and gradually speed can
> increase
> > [Kindly cheeck the call recording if you have for same].
> > i have waited arround more 20 days to check the speed when i will get
> > again high speed 7 GB, but speed related issue is still there,
> > i have filled 4 2 GB booster pack to access the impotent mails (again
> > with pathetic speed), This would be very expensive to me and burden on
> my
> > pocket too.
> >
> > Technical teams says i am staying im staying in HIGH UTILIZATION AREA so
> > due to it speed is very slow. My ticket is still in pending state and
> its
> > more then 20 days for same,
> > I do have some dependency on internet so kindly get my money which is Rs
> > 5000 as i am not able to get the average speed of 10 kbps with or
> without
> > boaster pack.
> > i have already raised this concern to your twitter handler.
> >
> >
> >
> > Kindly forward this case with your separation team and help me out of
> this
> > situation.
> > Looking forward for response on same.
> >
> >
> >
> > Thanks
> > Kartikeya
> >
>

above is the mail, which states that they are working on refund process and again got new mail kindly ignore previous mail, All the mentioned details is belong to me. Its highly unprofessional behavior by tata docomo executives, i am suffering this from last 1 months.

With immediate effect close my photon connection( Photon ID: [protected] ) and return my money as soon as possible.

Regards
Kartikeya