[Resolved]  Tata Docomo — Tataphoton billed 50k on my closed connection

Address:Kolkata, West Bengal

Hi,
I had asked to close the tata photon connection (Account no.[protected], mobile: [protected]) with reference number[protected] through an email on 23Nov2014. I discussed with customer care person and he said there is no dues pending on me. My photon connection was closed after 2 days. now today 1Aug2015 after 10 months, i am receiving call from tata photon side to pay 50, 000 rs bill. I had no dues pending when i surrendered my connection.

Can you please do the needful to stop this kind of calls. this is really a mental panic.

Thanks,
prabhat kumar omker
email: [protected]@gmail.com
mobile: [protected]
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Jun 24, 2017
Complaint marked as Resolved 
It was solved after 15 days.
Tata DoCoMo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo
Dear Customer,

We apologize for the inconvenience caused to you. In this regards, we request you to mail us at [protected]@tatadocomo.com along with the feasible timings to contact you in order to resolve your concern in a better way.

Thanks and Regards,
Customer Care
Tata Docomo
Tata docomo asked last time to resolve this issue (reference number[protected] in 30 days but this has not been resolved yet. 30 days already has passed and nothing done. customer care is not replying i have sent many emails.

from,
prabhat omker
finally solved

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