Tata DoCoMo Complaints & Reviews

Dear sir these are the phone nos of my wife my name is kiran kumar h l i am working in PCARD BANK doddaballapur the above said of my wife phn nos are always busy when i asked she answered me those are my friends and she not telling there name also and she is avoiding me to talk with those friends we have married past 1 year 4 months and she is not talking with me 5 mins per a day thats why please send the call list details of june -2014 and till the day when you are sending the mail and dont message those two nos and dont inform her also this is my life matter thats why kindly send the call details for this mail id [protected]@gmail.com and my phn no is [protected]

Hi,

I had purchased Tata DoCoMo Photon Plus USB dongle 7th July 2014 and have been battling with speed issues. Their minimum speed is advertised as 512 Kbps and maximum as 60 Mbps. So an average speed assumed to be well between 20-30 Mbps. I know that in India such speeds are never realised. I expect at-least 1 MBps. But it is merely 512 Kbps which is not fulfilling my expectations. I need at-least 1 MBps which I made clear, at the time of purchase to the retailer and he promised that it will provide such speed.

My details of the purchase below...
=========================
Product: Tata Photon Max Dongle / WiFi Data Card,
Price: Rs. 1500 /-
Pack: Rs. 999 / - per month POSTPAID.

Photon Number: [protected]
Date Of Purchase: 7/7/2014
Store of Purchase: Tata DoCoMo Store, Borivali West, S. V. Road, Mumbai.

User Complaint : Slowness beyond usability.
DoCoMo Complaint Date: 13/07/2014.
DoCoMo Complaint Request No. :[protected].
DoCoMo Complaint Status: Resolved from DoCoMo with response that "number o[censored]sers in your area are high and hence you will always have issue getting more speed (more that the minimum we promised)"

I took this device for my office use where I need to connect to my office machine over remote connection. This demands minimum 1 MBps speed. So disappointed with the slowness, I called Tata Photon DoCoMo customer care expecting some improvement in service.. Only to hear the response that

"Number of DoCoMo users in your area are high and hence you will always have issue getting more that the minimum speed we promised"... (these are their exact words!!!)

I am feeling angry, disappointed & cheated now because if you are selling a dongle at Rs. 1500 /- and a pack of Rs. 999 /- advertised as "Wifi Data Card" with "Superior Modem Speeds" and on back cover if you claim "High speed Internet Access" you are cheating the consumer with false promises.

I have not purchased a device & service totally of Rs. 2500/- to just TEST the speed and stay content with the fact that my area has so many "satisfied" photon users that all o[censored]s get a penny of service & speed for thousands of rupees I pay.

I condemn this forgery and loot and expect my total dongle money back. Fortunately I purchased a post paid connection and hence will be getting a bill by 2nd of next month which I am not going to pay!

So I sincerely hope consumer complaints forum takes this complain request further to DoCoMo guys.

Thank You.
Vinit Sankhe
+91 [protected]
+91 [protected]

In my Tata Docomo prepaid no. 3G data balance was remain but on 9 july during browsing they cut Rs 192.20 from my main balance and a message display that you have only Rs 0.06 in my prepaid mobile no. But when I checked my 3G data balance it showed that still I have 6mb 3G data in my prepaid no. And when I call customer care they promised me to refund my debited Rs 192.20 in 24 hrs but debited balance is not refunded from more than 48 hrs and when I call third time to customer care. She said amount will not be refunded. Worst service and its totally fraud and loot... Dont go for Tata Docomo...By lalittyagi.[protected]@gmail.com.. Help me to refund my 192 Rs.

I lost my phone with tata docomo sim - [protected]-mumbai circle I dont remember exactly under whose name my sim is registered. What should I do? Atleast help me with name registered with it. It may be either Prabhakar Sawal or Pallavi Sawal. And how shall i get another sim?

Hi,

My name is Vipin Kumar, I am using Tata photon Post paid Data Card
number [protected] since 4 Years . My service location is Delhi/NCR .

From last two months I am facing a huge service disruption problem
like once I am logging into the system I have to wait for hours and
hours but the site is not accessable, regarding which I have also
lodged 2-3 complaints in between but sorry to say someone has
attended the call and telephonically informed me that they have
certain issues in my area and my problem cannot be resolved .The
surprising fact was that in the meantime he closed the complaint and
informed that your problem is resolved.

Then on 25th of June i talk with customer care, one girl agent attend
my call advise my that there due to too much interruption we will
provide you waiver of 60% but I would further like to inform you that
I have got a bill massage from Tata Photon amounting to Rs 980.00 for
2 months without any waiver . inspite of the fact that no service was
provided by the tata Photon. Why will I pay the bill if no servicve is
provided rather behaviour of the agent was rude. and on 5-Jul i got a
call from Tata photon and some agent started threatening me and scold
me that i will disconnect your service inspite of listen my
problems.however now its working smoothly but i want 60% waiver in my
previous bill as ethically it is not due on me. i am ready to pay
balance amount. If you cant help me on this then i will have no other
then knock the consumer court. I would hope for your positive
response.

Rgds..Vipin ([protected])

my no. is [protected].i recharged on 10/7/2014.the company doesn't give me the 750MB data and when i Used net they deducted my bal of Rs.140.when i noticed that my bal was deducted then i call customer care but they refuse to refund my bal and cut the call.And after that when i again tried to call customer care the call is not directed to customer care representive.now i am highly disapponted with poor service of tata docomo.please help me in this regard.

I want to deactivate my post paid -Tata photon+.

Photon No:[protected]
Account No:[protected]

I have already dropped mail regarding this to Customer.[protected]@tatatel.co.in
and also tried to contact customer care.But No response from Tata Docomo.
I am highly disappointed with poor service of Tata Docomo.

I should have thought twice before taking tata docomo. Initially decided to convert this post paid connection to Prepaid.Now no chance ...I should get rid of Tata Docomo...

my mobile no; [protected].I am recharge 3 gp data balance shows93mb. 8/7/14 recharge Rs15 but not added in my account. Many time am call customer care not attended the call but amount was deduced.If pick the customer care represents not responding connected the IVR. She told your problem solved 48hrs.but I am suffering from more than72 hrs. I am fatigue Need to help for me. How many people send mail please need to improve your service Thanks Regards Thanigachalam.

Hi, I am arun kumar and my Tata docomo prepaid mobile number is[protected]. I need the call details of this n umber from October 2013 to Febuary 2014 . Please mail me detail on my email id arun.kumar.[protected]@gmail.com. Regards, Arun Kumar

Dear Tata Docomo I am using Tata Docomo no. +[protected] purely for 3G data plans in my mobile handset Lenovo A859 (android 4.2.2) I am facing a very strange and irritating problem with Tata Docomo Data Usage. The GPRS or 3G data keeps frequently connecting & disconnecting every minute depending upon the applications and my usage. But every time it disconnects I receive a service message popup on my screen about Data used and Balance in my plan. Some times I get 10 to 15 messages every minute of the day and also during Night. I have to keep pressing OK to close these popup messages. These messages are very annoying during day and night and cannot be disabled or muted by handset feature. It is a USSD message and can be disabled by service provider only. I was facing same problem with Idea SIM card also, however Idea have provided a USSD Code *121*46# to disable these unwanted popup messages of data used / balance. I am sure Tata Docomo must also be having a similar USSD code for disabling these messages. Request you to kindly disable this or give me the USSD short code which I can dial from handset. Regards Preetam Patil Pune +[protected]

Dear Sir/Madam, I am a Tata Docomo user with mobile number [protected]. I have network issues in the area Padmanabhanagar Bangalore. There is no network bar at all in my mobile. Even if I get network, its hardly for 5 - 10 seconds and again there is no signal. Complaint number:[protected] I had raised a complaint on this issue and had got a call from the network department who had told me that the issue would be resolved in 3 days. The reason quoted by them was low signal and issue with the tower. They also assured me that they would increase the frequency of the tower and also install new tower within 3 months. Its been more than 15 days now and I still did not get the resolution. When I spoke to the call center (Floor supervisor at 8:30 PM today) that guy says, I need to wait for 3 months till the tower was installed and have to pay my bills for that 3 months. First you dont have the correct process, no trained agents, no option to talk to Manager. No option to escalate the case. Every time I called during this 15 days, 80% of the time I got the same response. Sir our system is down, please call back after 30 minutes. When I called today, The supervisor said the case was closed. How can you close the ticket without verifying the resolution. Please provide resolution, and compensation for the loss or else I would be happy to leave Docomo. Thanks and Regards Prashanth Singh [protected] [protected]

Dear Sir,

I would like to inform U that an amount of Rs. 117/- have been deducted from my main balance on 01/07/2014 at 8.23 pm.

I immediately contact customer care but did not any response.

I humble request to please refund my deducted amount 117/-

Yours faithfully,

Manoj Agrawal

[protected]

Dear Sir,
I am Nitin Gupta and My TATA Docomo number is [protected]. Rs 75 have been deducted from my balance at midnight 12:45 AM on 10thJuly 2014. I got a message from TA-HUWWAP stating that " I Player is activated atRs75.0 for 60days.Bal:Rs417.09 at 10-Jul-14 00:07.To stop, Dial or SMS STOP to155223(Free)" and Rs 75 was deducted. I have DND activated and I have not activated any such service by any means.
After the activation of the same, I complained on 198 at 12:53 AM on 10thJuly2014 and the customer care executive deactivated the service but told me that refund would not be done.
Kindly look into the matter and help me to get refund of my balance

Regards,
Nitin Gupta
Contact No. - [protected], [protected]

respected sir
i am using mobile no is :-[protected](TATA DOCOMO). i was recharged for this No. for Rs.249 for 3GB Internet pack in 2G speed validity of 30days at the time and date is 7:56 PM, 03/07/2014.and i am using this service daily one day(10.03 AM, 09/07/2014) i was needed 3G speed Internet pack for the purpose of the en argent work then i was activated for Rs.24 plan for 150MB 3G data for 3days validity. at the time of activating this plan i was only got an activation SMS. before i activated this plan i had approximately 1.5GB previous recharge data ((recharged for Rs.249 for 3GB Internet pack in 2G speed validity of 30days at the time and date is 7:56 PM, 03/07/2014)) and i had more than Rs.100 in my main account.when i am using my150MB plan. i thought that after the completed this plan i will entered in to my previous 2G data plan(1.5GB) suddenly my has became zero balance account! i was shocked i didn't got any notification from the service provider about my previous plan.i loose my previous data and my main balance amount. After it happened i was called 198(Costumer complaint care) i explained the happened situation. He repeated and repeated so many times is the previous data plan will be expired when new one is activated, then i asked him that they have to inform about this condition before they are activated then he answered for that is it will never happens. finally i requested to him to refund my data and my amount, he didn't accepted for that. finally i asked him to transfer the call to his boss( supervisor). he answered for that there is nobody in office, he was repeated that so many times finally i became angry about him. after he transferred call to his supervisor. i was repeated to him same. he told me same like his Executive.finally i am not satisfied with their action. finally i was decided to give a complaint. iam requesting you please take action them.these type of instants can effects our life sometimes.

Yours faithfully
(Y.N KIRAN KUMAR)
+91 [protected]

Dear Sir. Name: Bhopal Singh Tata Photon Number:[protected] Contact No: +91 [protected] Email ID: [protected]@yahoo.com Ticket No:[protected] Ticket No:[protected] Complaint Number: 766770 1. I requested Tata CC to upgrade my existing Tata Photon Max ([protected]) to Tata Photon Max WIFI and also upgrade my plan (Previous: [protected]@900 (Unlimited) to [protected]@1000 (Unlimited)). 2. They accepted the request and sent the executive with WiFi device at my home on Saturday. (BEfore sending the exec i got their confirmation that it will take only 2 hours for the activation. As i was on work from home that day, so needed internet connection at any cost and only after their confirmation i asked them to come on Saturday otherwise i had asked them to visit on Sunday earlier. 3. (5th July 2014, 1:30 PM) Exec took my older device and handed over me the WiFi he called up the Tata CC and requested for the activation and plan upgrade and asked me to check after 2 hours. 4. (5th July 2014, 5:00 PM) I called the Tata Photon CC and explained my situation and they said please wait for 2 more hours and device with new plan will be activated. 5. (5th July 2014, 7:00 PM) I called the Tata Photon CC and explained my situation and they said please wait for 2 more hours and device with new plan will be activated. I asked them that it already has crossed many 2 hours could you please expedite and raise the priority of this ticket. He told me that they have window of 2-24 hours and with in this window my issue will be resolved and they cant promise exact time and also he told me that there is no ticket priority kind of thing. 6. (5th July 2014, 9:00 PM) Tried one more failed attempt to explain my situation and get the issue resolved. 7. (5th July 2014, 10:30 PM) Tried one more failed attempt to explain my situation and get the issue resolved. 8. (6th July 2014, 6:30 AM) Tried one more failed attempt to explain my situation and get the issue resolved. But with the promise that someone from team will call me (It was a false promise as no one called me.) 9. (6th July 2014, 8:30 AM) Tried one more failed attempt to explain my situation and get the issue resolved. 10. (6th July 2014, 2:30 PM) Called the CC and they said it will take 24 more hours :(. CC also told me that she has arranged a call from Technical team and i may get call around 5 PM. (It was also a lie.). 11. (6th July 2014, 5:00 PM) I think it was off time for CC as my call was disconnected every time. I constantly tried many times that night but may be it was off for CC. 12. (7th July 2014, 7:00 AM) I called the CC and got a bad news that my ticket was lying unnoticed and there was no comments on that so she asked wait for 24 more hours. Now facing all these thing, do you think any one would ever like to take your service. 13. (7th July 2014 around 2:30 PM) I escalated this issue to the grievance President of Tata Photon (Mr. Elango Thambiah) and got call from him saying that my issue will be resolved quickly and he will see this matter. 14 I waited till night 8 PM and then called the CC back and got new deadline as night 12 and CC confirmed that my device will be activated sharp at 12 in night. I was awake till mid night and then checked and as usual it didn't work then i called the CC back at 12:15 AM and got a new deadline of morning 9 AM (8 July). 15. I checked again at 9 and same (no activation.) Then i didn't call the CC and made my mind to move to some consumer forum. 16. I got a call from Tat Photon CC and this time person told me that the device has been activated and i can check the same. So when i checked it was blunt lie. 17. Called the HelpDesk and got new deadline as 9 July 11 AM. So i learnt that even the senior management in Tata is useless. They don't know what is customer service just occupying their seat as VP or Director and getting a big chuck of money which is earned by all wrong way by cheating the common people. I will try my best to put this thing every possible place against you like consumer forums/blogs etc. and also will move to consumer forum. Regards, Bhopal +91 [protected]

Dear Sir. Name: Bhopal Singh Tata Photon Number:[protected] Contact No: +91 [protected] Email ID: [protected]@yahoo.com Ticket No with Tata Photon:[protected] Ticket No with Tata Photon:[protected] Complaint Number with Tata Photon: 766770 1. I requested Tata CC to upgrade my existing Tata Photon Max ([protected]) to Tata Photon Max WIFI and also upgrade my plan (Previous: [protected]@900 (Unlimited) to [protected]@1000 (Unlimited)). 2. They accepted the request and sent the executive with WiFi device at my home on Saturday. (BEfore sending the exec i got their confirmation that it will take only 2 hours for the activation. As i was on work from home that day, so needed internet connection at any cost and only after their confirmation i asked them to come on Saturday otherwise i had asked them to visit on Sunday earlier. 3. (5th July 2014, 1:30 PM) Exec took my older device and handed over me the WiFi he called up the Tata CC and requested for the activation and plan upgrade and asked me to check after 2 hours. 4. (5th July 2014, 5:00 PM) I called the Tata Photon CC and explained my situation and they said please wait for 2 more hours and device with new plan will be activated. 5. (5th July 2014, 7:00 PM) I called the Tata Photon CC and explained my situation and they said please wait for 2 more hours and device with new plan will be activated. I asked them that it already has crossed many 2 hours could you please expedite and raise the priority of this ticket. He told me that they have window of 2-24 hours and with in this window my issue will be resolved and they cant promise exact time and also he told me that there is no ticket priority kind of thing. 6. (5th July 2014, 9:00 PM) Tried one more failed attempt to explain my situation and get the issue resolved. 7. (5th July 2014, 10:30 PM) Tried one more failed attempt to explain my situation and get the issue resolved. 8. (6th July 2014, 6:30 AM) Tried one more failed attempt to explain my situation and get the issue resolved. But with the promise that someone from team will call me (It was a false promise as no one called me.) 9. (6th July 2014, 8:30 AM) Tried one more failed attempt to explain my situation and get the issue resolved. 10. (6th July 2014, 2:30 PM) Called the CC and they said it will take 24 more hours :(. CC also told me that she has arranged a call from Technical team and i may get call around 5 PM. (It was also a lie.). 11. (6th July 2014, 5:00 PM) I think it was off time for CC as my call was disconnected every time. I constantly tried many times that night but may be it was off for CC. 12. (7th July 2014, 7:00 AM) I called the CC and got a bad news that my ticket was lying unnoticed and there was no comments on that so she asked wait for 24 more hours. Now facing all these thing, do you think any one would ever like to take your service. 13. (7th July 2014 around 2:30 PM) I escalated this issue to the grievance President of Tata Photon (Mr. Elango Thambiah) and got call from him saying that my issue will be resolved quickly and he will see this matter. 14 I waited till night 8 PM and then called the CC back and got new deadline as night 12 and CC confirmed that my device will be activated sharp at 12 in night. I was awake till mid night and then checked and as usual it didn't work then i called the CC back at 12:15 AM and got a new deadline of morning 9 AM (8 July). 15. I checked again at 9 and same (no activation.) Then i didn't call the CC and made my mind to move to some consumer forum. 16. I got a call from Tat Photon CC and this time person told me that the device has been activated and i can check the same. So when i checked it was blunt lie. 17. Called the HelpDesk and got new deadline as 9 July 11 AM. So i learnt that even the senior management in Tata is useless. They don't know what is customer service just occupying their seat as VP or Director and getting a big chuck of money which is earned by all wrong way by cheating the common people. Regards, Bhopal +91 [protected]

Tata Docomo network has gone down miserably since May14 in Kalyaninagr Pune.I cann't make call. Anyone trying to call me gets connected after 8-10 attempts, even though it shows full signal. It is complete disaster. Tata Docomo when it will be solved? Otherwise i have to port to other provider.

I was am using a Tata Docomo Prepaid connection. I need to make AT&T audio teleconferencing calls. AT&ampT no. 000117 is a toll free number. However, I was being charged for the calls made to this number and the charges are more than the local charge rates. Even When I tried to reach Tata Docomo Customer care on the issue. They completely denied this number to be toll-free number and made abusive comments on call when asked what needs to be done as I have proof of this number to be toll free number. Can anyone tell what need full to be done. I have been using vodafone postpaid from last 2 years. Using At&t for more than a year, I have not been charged single rupee.

Dear Concern, I here would like to complain about my new TATA Vista D90(ZX+) which is one of the premium segment of TATA. I Never found my car as premium of cost that satisfies my car. When ever we send car for Servicing will start facing anew problem. From the starting I just kept complaining to showroom guys but there was irresponsible answers. In the first service they took off GPS Navigation chip and when I ask they are saying we are not responsible. We are fed up with these guys and my car sounds are not satisfactory. I need help in this issue. Place : Nizamabad, Telengana (Earlier Andhra Pradesh) Dealer Name : Sree Venkateshwara Motors, Nizamabad. Thanks Arvind Ega [protected]

I would like to inform U that an amount of Rs.75 was deducted from my main balance due to one o[censored]r page redirects of some Moviworld App on 15 of June 2014. I immediately tried to contact your customer service but, did not recieve any response from them and my call went unanswered. Later when I called the next day, i.e 16/06/14 & told my problem, I was assured a refund of the said amount into my account within 24 hrs. But dint received any response.. So Iv Called again on 18/06/14 & was again assured a refund within 24 hrs. Today (24/06/2014) its been almost more than a week & I still havent received my refund.On calling back your customer care, I was connected with one of your Senior Executives, but he too started on the note that I should have informed them within 24 hrs, well, I did try to.. But I[censored]r customer care executives do not respond to our calls then that is an issue U should be solving instead of harassing your loyal customers. This isnt the first time this has happened to me. Last month Rs.50 had been deducted from my balance...on complaining I was refunded Rs.30... & again its happened this month. Kindly look into this matter as it is pure harassment deducting from our main balance without any intimation.