Tata Docomo — Wrong Bill | |||||
I wanted to terminate Tata Docomo services & already made a request for the same but on 14th March I received a call from their retention dept & the person name called Mr. Gaurav after long conversation he promised me that he'll get a rebate of 300rs on my current bill of 1145 which will make a payment of 845 & will divert my plans to 15GB, so that I can get a good & decent speed because my plan was 20 GB & I wasn't getting good speed & within 1 hour the speed I was getting as promised by him till 16th March. When again I started using my internet connection on 1st april again I was facing the same issue & till 2nd april the speed was low, when I enquired to customer care I came to know that was a fake promised made by him neither the plan has been changed from 20 gb to 15 gb nor company can provide me 300rs rebate as it was more costly plan then 20 gb. So I made a termination request on that point of time but due to some personal reason I request them on 7nd april that don't terminate by connection by calling customer care & they took the request but on 9th april it's got terminated as I made a request on 2nd april on the basis of that after my request they again started my connection within that day but when I got the bill it was surprising that I didn't get any rebate of 300 rs & thatsy I made a complaint on that but nothing came out from that on the contrary I gotta call from Ahmedabad on 19th April. The person call me name Gaurav Chauhan[protected]. He smartly started acting that promised of getting a rebate on that plan wasn't for lifetime but for one month & I heard the whole conversation of you & the person who was from retention dept. After seeing the arrogance of that person I made a final call to customer care & terminated by connection & immediately informed him that within the end of the day you terminate by connection on an immediate basis & get me the correct bill of 845 so that I can clear my bill but he denied & said you have to pay 1145. Still it's unsolved issue. Few days ago I received a fake call from their centre pretending as a lawyer of the company & started threatening me that we have sent you a notice on your address on 18th april but you didn't respond on that so we have filed a case in Delhi Civil Court but if you pay the bill by today itself then the case won't go to the court but when replied him that neither I got the notice nor I'm going to pay the wrong bill & if necessary I'm going to drag your company to consumer forum then he disconnected the call. I just need the correct bill as promised by the company representative & even I do have proof thru email where they have given the mail confirmation of the deduction, still they didn't get me the rebate on the bill. Such a fraud things get done by the company & their employees Was this information helpful? | |||||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Mnp
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Hi arindam17.u,
Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and regards,
Customer Care,
Tata Docomo.
Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and regards,
Customer Care,
Tata Docomo.
Dear Anil Dharani,
Kindly provide us with your contact details and email ID so that we can get in touch with you.
Thanks and regards,
Customer Care,
Tata Docomo.
Kindly provide us with your contact details and email ID so that we can get in touch with you.
Thanks and regards,
Customer Care,
Tata Docomo.
Dear Anil Dharani,
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.
Thanks and regards
Customer Care
Tata Docomo
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.
Thanks and regards
Customer Care
Tata Docomo
Hello Tata Docomo,
I never received any notifications that you have tried to contact me thru this forum, otherwise I wud have definitely respond to your comment. First of all don't assume it has been resolved as still I'm getting threatening calls from your so called bench of advocates. Someone say he was from Delhi Civil Court then Delhi Hazirabagh court & yesterday he was from Patiala house court & also given his official address after saying all those abusive words which I don't want to mention here. Here given below his no & address.
Chamber No. B/128, Gate No 2, Patiala House High Court. Mobile No.[protected]. He represented him as Advocate Chauhan, as I don't know what kind of advocates you have hired to recovery the money of the wrong bill you have generated. Unfortunately I'm not the first victim.
Now as u didn't have my any contact details & I didn't receive any notification about your respond in this forum this unsolved matter is still pending. Though the amount which need to be paid of Rs 1074, yesterday I have paid that because next time if your so called recovery agent or advocate or lawyer whom so ever will call me then he & the company will be in trouble because I'm gonna file FIR against this metal harassment & threat calls & ofcourse a notice thru consumer forum.
Your so called recovery agent or advocate first say we have sent the notice on 18th april then last week one person calls me & say 15 days before & yesterday he says 10 days before, so much contradiction in all these statements. Your employees will make us fool to retain us & will promise fake discounts & in reality we'll get the other bill & even after lodging complaint in the customer care they'll call us when we are busy & telling them to call us in our free time given a specific time but instead of that they'll simple mail us that your matter has been resolved. If you aren't serious with your proper services & to recover money you use such a cheap tricks hiring gundas & represent them as advocates, then after being a part of a big group you'll be in loss in future this kinda tricks doesn't work for so long.
Tata Photon No. [protected]
Contact NO: [protected] or [protected]
Email Id: arindam17.[protected]@gmail.com
Regards,
Arindam Ghosh
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I never received any notifications that you have tried to contact me thru this forum, otherwise I wud have definitely respond to your comment. First of all don't assume it has been resolved as still I'm getting threatening calls from your so called bench of advocates. Someone say he was from Delhi Civil Court then Delhi Hazirabagh court & yesterday he was from Patiala house court & also given his official address after saying all those abusive words which I don't want to mention here. Here given below his no & address.
Chamber No. B/128, Gate No 2, Patiala House High Court. Mobile No.[protected]. He represented him as Advocate Chauhan, as I don't know what kind of advocates you have hired to recovery the money of the wrong bill you have generated. Unfortunately I'm not the first victim.
Now as u didn't have my any contact details & I didn't receive any notification about your respond in this forum this unsolved matter is still pending. Though the amount which need to be paid of Rs 1074, yesterday I have paid that because next time if your so called recovery agent or advocate or lawyer whom so ever will call me then he & the company will be in trouble because I'm gonna file FIR against this metal harassment & threat calls & ofcourse a notice thru consumer forum.
Your so called recovery agent or advocate first say we have sent the notice on 18th april then last week one person calls me & say 15 days before & yesterday he says 10 days before, so much contradiction in all these statements. Your employees will make us fool to retain us & will promise fake discounts & in reality we'll get the other bill & even after lodging complaint in the customer care they'll call us when we are busy & telling them to call us in our free time given a specific time but instead of that they'll simple mail us that your matter has been resolved. If you aren't serious with your proper services & to recover money you use such a cheap tricks hiring gundas & represent them as advocates, then after being a part of a big group you'll be in loss in future this kinda tricks doesn't work for so long.
Tata Photon No. [protected]
Contact NO: [protected] or [protected]
Email Id: arindam17.[protected]@gmail.com
Regards,
Arindam Ghosh
Hello Tata Docomo,
FYI, the official mail & the bill of April month.
ata Photon No. [protected]
Contact NO: [protected] or [protected]
Email Id: arindam17.[protected]@gmail.com
Regards,
Arindam Ghosh
FYI, the official mail & the bill of April month.
ata Photon No. [protected]
Contact NO: [protected] or [protected]
Email Id: arindam17.[protected]@gmail.com
Regards,
Arindam Ghosh
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