[Resolved]  Tata Indicom Broadband — Complaints not addressed and claiming it is addressed

Address:

Ernakulam, Kerala

Tata Indicom Broadband Account Number: ACC[protected] Service Request No. Created: 15837432 Created On: 23-NOV-13 Service Request Resolution TAT: 72 Hours Service Request No. Closed: 15837432 Closed On: 24-NOV-13 The modem was not turning on and it looked damaged. The complaint was made based on this. No service engineer has visited the place or even called us to address of this complaint. Suddenly an SMS and mail has come telling the complaint is closed. This is not the first time, the service team behaving like this. So I thought I should raise this issue. Between August/September, we have made around 30 complaints. Almost all of them were handled similarly. Nobody was even calling us to tell what is the problem. -- Vikas