Tata Motors Complaints & Reviews

I had bought tata nexon on 14th of aug 2018 and the reg no is mh46be8614,
I had been delivered a faulty car and since then i am complaining for different issues at the service centre and they always trying to cover this and every time they come up with different stories.
After every service i experience some new issue and since i purchased i m driving this car with at least one or two issue persists. There were multiple issues reported in service centre and there were multiple issue raised verbally but till date nothing has changed, in fact the worst service advisers team & technician i have ever seen in any industry. They never respond properly and service technician unable to find the issue and its resolution,
Even during the last complaint registered at tata i had received a call from their gm service and he had given me an appointment and i was told to come and all the works will be accomplished in front of me and when i reached on scheduled date he was hardly aware the issue and could not recalled anything discussed with me.

And during my last paid service done before 28th dec, i got a feedback call from their crm team, and i raised an other issue of noise from steering which wasnt experienced earlier before that service and she told me to visit again and visited twice but my vehicle wasnt attended and i was told to come some other day since it was a minor work it doesnt require to take in service & it could be rectified.
During my last service i raised issue of suspension they have changed the suspension but still issue is there and suspension is not working, a lot of noise from steering, they dont have the parts available with them it was the answer from service team. The service team intentionally asks to come at certain time and keep waiting for delivery till the service centre start leaving and then they deliver the vehicle and due to delays it always miss to inspect the vehicle and new issue experiences next day. This time on 28th i was determined to take the vehicle after the inspection only, though initially service advisory did not respond me to delivery and technician told me they dont have idea about the issue and how much time it will to get it rectified and after making me wait of nearly 2 hours they handed over me vehicle around 8pm in the evening and when i asked if all the reported works completed they recklessly said me yes, when i inspected nothing was done except regular service and as per them one suspension when i raised this issue with then they written on my bill that these works are pending once they will get the parts they will call me and since then it is almost 8 days passed i havent received a call for the work but got only feedback call.

Kindly intervene and do the needful at the earliest, my frustration is at its threshold level. By not intervening and rectifying the issue make me believe that vehicle is defective and you will force me to take a legal route to resolve my issues and grievances/

Regards
Amitesh kumar rukhaiyar
[protected]

Hi sir, i got my new car delivered on last december, tata tiago xz+ from the next week it self i am facing some issues (Some noise is coming from driver side), i mentioned that in 1st service it was not cleared. And from the very next day after the first service i have an issue with door lock, it's not working front left side door, so when i submit it for they some how retify it, but still again i am face the same issue, door lock is not...

Sir first he will say that pay 1250 for registration... Then 4500 for security money... Then 10300 for account opening.. 9400 for again security money. 12500 for package security money.. And after that 19500.. But it will not providing any thing i belong for not good family.. I gave them all money for someone but now it's will not providing any thing... For this type i have only one option to do that i can't leave any more i hope please sir stop this type things.. Thanks you it's my last request

Dear sir, i have an car of tata tiago ex model and last month its repaired in insurance and also given for service to authorized tata service center in dharuhera rewariharyana. Service and repair done in 10 days. But it's not an issue for that. Issue is that at the time of delivery time 06:00 pm no person available and only cashier available for this. I had paid my money and pick up my car. On the way i had checked that my front mirror damaged and then i have call with service supervisor. He says that please bring your car next days and show me. After that on next days they see and said that it's already damage before service. Then i had shared photo of insurance survivors for this. Then they agree that it will damaged in service area. Now they agreed that mirror will changed in 2-3 days but as in date on responded from their side after so many follow up. Please resolved it and try to repair my front mirror asap.

I am facing issue with my tata nexon diesel xz+. When i try to accelerate it lags and just don’t pick up the race for few seconds then when rpm goes above 2000 finally it starts to accelerate which is very annoying. Whenever i try to overtake it does the same thing. Sometimes it just works fine and is a bliss to drive but most of the times it lags the pickup like a fuel supply is cut off. Specially when i drive it after 10-12 hours of parking. I am facing this problem since i purchased this car in july 2018 since then i have been complaining about this to pmg motors mohali but they are not ready to believe that this is the problem. Last week when i literally shouted they did something after the laptop and it just fixed the issue. But today after service 45000km the problem started again and they are again not ready to believe that the problem is there. 1 n half years and tata motors is not able to fix this problem it’s very shameful. Getting very frustrated now and want a resolution.

I purchased tata nexon xz diesel model in september 2019. Since my purchase i had complaint several times regarding jerky engine movement and low pick up to service center. While on slope, overtaking, the engine gets stalled for a sec and you would never understand what happened... Hard gear shifting... Problem with third and reverse gear. However everytime they take vehicle for servicing and do some temporary work. After few days the problem starts again. I am really upset with my decision of purchasing a tata car despite i was warned by several friends.
I would request tata team to help me out and slove my problem.

Since day one i had a complaint for leakage in wiper washer tank but tata service centre don't care about customer.

Dear sir/ mam

It's very regretful to receive such an experience from a company like yours. Hartron motors in gurgaon which has mr sashi as general manager has provided extremely discontented service. Mr sashi apologised and tried his level best to assure that he would
Take action for what has happened but i want to let you know about geeta, the receptionist who laughed while talking when the car which was supposed to be picked for repairs at 11 had no communication or person showing up till 1:30. She did not know how
To talk to a person who is irritated due to the careless approach of the team. She was taking the situation so leniently that had to request her to make me speak to the person who logged in about the pick up. Banita singh, other executive did the log
In and told me the driver was on the way at 11:30, still on the way and about to reach at 1 and she was not available by 1:30 as she was busy taking lunch and miss geeta told me that she would call back but they did not care to call back or apologise even
Once. Sir, i time and again requested them to make me speak to manager or someone else but they were least bothered and the approach towards customers was extremely casual even after knowing the situation. They first connected me to
Mr ankit, customer care executive who wanted to know about what actually happened. Sir, i explained it all to the receptionist who forwarded, miss geeta and 1 more person before so on asking if there is any communication among employs in this service
Centre or too many people are there that they don't know what has happened at all. To this, he replied that you can come and visit the centre to see how many people work here. I wonder what kind of customer care is this? Firstly you came to pick up the car
At around 3 which you're suppose to pick at 11 and then you misbehave by laughing and asking to show up to the store if you want to know how many employs work here. I am surprised about this.

Also we got our servicing done from this centre last time but they skipped certain things and asked us to not report when we receive a feedback call and mr sahib would make sure that it gets done in the coming days which was not done too.

Sir, we specially get our servicing and other repairs done from tata to receive the best outcome and due to the trust element but we feel extremely disappointed because of what all happened.

This is just not the way to treat a customer.

The approach of this team is extremely careless and casual. They need to be trained on how to deal with a customer, communication and redressal.

Even apart of being into hospitality or customer service, basic dealing when you are at fault and you know it's your mistake is required.

Please look into the matter as the car is at the same centre for repairs. I hope i don't have to face any more consequences of sending my car to this centre.

I request you to take a strict action against the above mentioned employs so that nobody faces something similar to what i did. Hope to receive a reply on this.

Thanks

Manpreet kaur

(Tata tiago pb10gr1809)

Contact - [protected], [protected]

Booking was made with lexus motors limited for the purchase of a tata sumo gold on 28/09/2018 vide sbi cheque no. 360721 for rs. 10, 000/- and again on 05/07/2019 vide sbi cheque no. 023465 for rs. 3, 00, 000/- which vehicle's booking was cancelled by us on account of the extremely poor performance of the previously purchased tata sumo gold (Wb 19j 4099) and which could not be repaired till date despite multiple visits to various service centers and also the attempts made by the engineers of tata motors ltd.

Due to this poor performance we had cancelled the booking and sought refund of the booking amount of inr 3, 10, 000/- and also sought the refund of the emi paid to tata motors finance.

While tata motors finance have been gracious enough to refund the emi deposited with them on 17-october-2019, we regret that despite repeated requests and followups we have still to hear anything from lexus motors.

Visited the new town office of lexus motors on friday 27th december 2019 and met the gm passenger vehicle sales ms. Sarojini sengupta who had assured the undersigned that the issue will be resolved within 48 hours.

It is regretted that till date there has been no response again from lexus' motors end.

We seek an urgent resolution of the same and refund of the entire amount of rs. 3, 10, 000/-

Dear sir,

This regards to my policy renewal for tata nexon on 25th dec, 19 with shreeji auto automart pvt ltd[protected].
I have selected cholamandalam as my insurance party for renewal of my policy but due to problem in tata motors insurance portal, while generating policy in system it got converted to magma hdi and amount of rs.11, 646/- paid by me through hdfc bank credit card to magma hdi instead of cholamandalam.
Due to error in generated policy, they are saying we will provide you revised policy, but not giving any written confirmation.
I request your intervention and provide urgent support on the same.

I have given my tata indigo to one of the showroom in chennai since my engine has seized while running.
After 20 days i got an estimation on the work done on engine.
Total billed amount is 97395 with gst.
In that the total price of parts replaced was only 27000
But the labour charges on that was given as 70000 including gst.
It's really painful..
I have never seen such an estimation anywhere.
Kindly help.

I have lodged complain since so many times, but did not resolved till today & this site shown that complain is resolved which is totally wrong. My car fuel pipe is damaged since last six months, my car mechanic is not getting fuel pipe from any of the authorised dealers of tata motors. As, i have converted my car in cng/petrol, at present i use to use care with cng.

M/s car mechanic is m/s bajrang motors, sevasi, baroda. Car mechanic name is mr. Dipeshbhai patel - mo. No. [protected]

I think to replace my car, but, now my family instructed not to buy tata car. Because i faced so many times problems of non availability of spares for indigo glx car - petrol model.

Hi

I have booked a grey color Tata Tiago on 15 th of dec 2019 via chq of RS 25, 000. It's was through csd so final purchase order I have given them on 21st Dec 2019.
On 21st they said they will give delivery on Monday but due to office reasons we asked them to deliver on Christmas.
On Monday their official Abhishek called and said a branch have fallen on car so the delivery will be delayed .. for next 2-3 days they said they are arranging the car. But from Friday onwards they start saying
They can't provide the grey color car with digital meter we have white so take white
When we start protesting against it they started saying you have two options white or grey without digital meter.

We met their GM on Sunday he misbehaved and said no branch thing has happened my executive has lied to you for sales. We don't have car take white or cancel the order.

Finally after 2days of humiliation from the GM and VP of Tata motors Safdarjung Enclave we cancelled the order

We request Tata to plz take necessary action against these cheaters so that again this will not happen with anyone else.

A lot of efforts to buy the first car has all gone waste.

And can't say if can trust Tata again

Hi,
I have purchased nexon diesel xz+ in the month of jan 2019. From the day 1 i am visiting tata service centre but not getting permanent solution of my problem. I have complained that my cars suspensions are making noise on bumpy roads. Also several times this car has gone to service centre for other issues as well but suspension issue is the most important one which has not been resolved yet. Service centre is unable to find the reason of noise which completely shows the product is not up to the mark. I don't want to keep tata nexon as my peace of mind has been completely gone and feeling regret of buying my decision to tata car. Request you to please take this on priority. Currently car is at bafna motors - tathawade (Pune), earlier it was concorde motors.

Deepak sharmamodel: nexon xz+ (Diesel, manual) nexon registration number : mh12rf3903
[protected]

I have booked tata tiago xz on 19 July 2019.Sir, due to personal reasons I cancelled the booking on 10 Aug 2019 same information given at Deogiri near bharat petroleum. Hard copy given at Deogiri showroom Alibag. Many times I talk to service regarding refund of booking amount on [protected] service center [protected].No response was given by any sales person.
I request you to refund booking amount ASAP. I am facing the problem of last six month.Kindly do the needful ASAP.

I’m working in bpcl-kochi refinery. I booked tata nexon xma petrol blue color at malayalam vehicles india pvt ltd, pulinchode (Booking form no 4943) on 14th dec 2019. I paid 1.5 lakhs for the car through cheque. They offered me 15000 rupees cash discount, basic accessory package, under body coating and discount in insurance. Now they say blue color is not available and euro 6 engine will be manufactured. I will wait for the color, pay the differential amount for euro 6 and 4, but i want the entire offer promised to me during booking to be retained. They didn't give me final confirmation. Kindly consider my request and do the needful for me as an esteemed customer. The on road price offered to me approx. 8.96 lakhs. My mobile number is [protected].

We have been waiting for a service advisor for last one hour from 1.00 pm.

The excuse which we have been hearing is that they are in some training.

On a weekend do you advise your service engineers to go on trainings.

My car storme is facing some radiator leakage on the run, am i supposed to take prior appointment for even such work and then visit a service centre.

Please look into it... This is my 4th car from your stable..

Atleast the car should be taken inside the service centre...

Hi,
I wanted to complaint about the service charges of tata authorised service centres as it varies from one service centre to other in the same city. Tata motors service advisors gives you a quote which is not at all same why is there no standard charges set up for fuel change, oil filter change, air filter change and labourer charges etc. If the customer is aware of standard charges of these mentioned somewhere in their websites there won't be any issues.

I sent my new tata hexa to claim minor damage insurance in coimbatore srt tata before one and half month but till now they did not giving any information about my car it has already been nearly 50 days they are not giving any correct response. This makes me feel that my car is unsafe so please take any action regarding to my car this make me feel safe about my car. Thanking you

I ordered tata tigor xx+ model petrol engine vehicle at tafe access ltd erode during 26th november. They delivered the vehicle on
1st december. I ordered to deliver new vehicle but they deliver the vehicle of june month. I asked about this with showroom they told as it's new version only. We order new but tata motors delivered this, it's new invoice vehicle. Tata motors cheating me by delivered june month vehicle as new version vehicle during december. And also dickydoor guard not available for tigor.

I had booked Tata Hexa XTA from dealer. Paid Rs. 5000 as booking amount. Asked them about some features of the car but they did not respond. Sent email but no response. Had to cancel booking since they could not confirm feature list. Not refunding money because of cancellation. No receipt give for payment. Never told money is non refundable....