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Tata Motors Complaints & Reviews

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Updated: Nov 5, 2025
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Tata Motors reviews & complaints page 118

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K
Kumaaaaar_sushil
from Tehri, Uttarakhand
Nov 29, 2019
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It is very disappointing to bring under your attention that absolutely no service was given yesterday when our tata public transportation bus suffered a sudden current dismissal issue. It happened yesterday in the morning at around 10 am now it has been more than a day and there is no help or assistance provided by the bhadrabad, roorkee road haridwar service station where this incident took place. How dissatisfactory it is to know that no assistance is as yet provided.
Other details are given below-
Place of current dismissal where vehicle stopped moving - shankaracharya road haridwar
Date-28 november 2019
Time-10 am
Nearest service station-bhadrabad service station.
Head of the service station - manoj daurala
Tata official contacted - damanpreet soni

We called the above mentioned people many a times and still there is no sign of assistance.
Tata Motors customer support has been notified about the posted complaint.
Dear,
I have complain about tata nexon rim. The rim quality is very poor. Plz watch this bcoz this is not good for the customer and u also.

Thanks
Merajul [protected]
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    vinay617
    from Bengaluru, Karnataka
    Nov 29, 2019
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    Address: Nagawara, ORR, Bangalore, 560045

    Respected sir/madam,

    Myself vinay wants to inform you that i had booked a tata nexon car on 9th of november 2019 at your tata showroom, adishakthi dealer, nagawara, orr, bangalore in my wife name and at the time of booking they committed me to give full refund and due to some of my financial reasons i have cancelled my booking and when i asked them for the refund they gave me reasons like md is not coming, he is in different place and is not available to sign the cheque from past 15 days so, i just want to request you to do the necessary inquiry and refund me as soon as possible because i am in urgent need of it. Find the attached document for your reference.

    Thanks and regards
    Vinay
    +1 photos
    Tata Motors customer support has been notified about the posted complaint.
    Verified Support
    Nov 29, 2019
    Tata Motors Customer Care's response
    Hi Vinay,

    We're disappointed to know about the experience you've had. Please share your contact information via private messages, so that our team can connect with you for quicker assistance.

    Regards,
    The Tata Motors Team
    Dec 04, 2019
    Updated by vinay617
    Please find my contact number [protected], I am looking forward for your response.
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      P
      Pravesh Pradeep Saraogi
      from Cuncolim, Goa
      Nov 28, 2019
      Resolved
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      Resolved

      Address: 401107

      I have tata tigor amt, the drive of the car is very poor and bad. The car takes too much of jerk in traffic and pick up also is very uneven. When the same was brought to notice to service center, they said the same is expected behaviour. The car will takes jerks in traffic is what they said. The drive quality is extremely bad. I think tata motors should stop making amt cars.
      Dec 30, 2019
      Complaint marked as Resolved 
      Tata Motors customer support has been notified about the posted complaint.
      Verified Support
      Nov 29, 2019
      Tata Motors Customer Care's response
      Hi Pravesh,

      Our sincere apologies for the inconvenience caused. Please share your contact information and dealership details via private messages, so we can have the relevant team assist you soon.

      Regards,
      The Tata Motors Team
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        A
        ABHISEK DATTA
        from Kolkata, West Bengal
        Nov 28, 2019
        Resolved
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        Resolved

        Dear team,

        I want to raise my complaint against banerjee motors, burdwan where they have taken all my lone amount from the bank and since then they are avoiding contacts with us.

        Here is the detail:
        Date of booking: 09-nov-2019
        Amount disbursed on 21st nov, 2019 (Rs.10, 06761)
        Car booked: nexon xd plus
        Color: etna oranage
        Promised delivery date (22nd nov, then 29th nov, then no update)

        My emi has already started and i still dont have the car.

        Is the way tata doing their business?

        I will have to cancel my purchase if the extra interest is not settled by tata or their dealer.

        Hope to get a quick resolution.

        Please note, i had raised a complaint ticket already 48hrs back but no body contacted.
        Dec 30, 2019
        Complaint marked as Resolved 
        Tata Motors customer support has been notified about the posted complaint.
        Nov 28, 2019
        Updated by ABHISEK DATTA
        Typo error correction: Model : Nexon XZ Plus(NOT XD plus)
        Verified Support
        Nov 29, 2019
        Tata Motors Customer Care's response
        Hi Abhisek,

        We never want our customers to have such an experience with us. Please share your contact details via private messages, so that our team can connect with you to assist further.

        Regards,
        The Tata Motors Team
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          M
          Manohar1964
          from Tirunelveli, Tamil Nadu
          Nov 28, 2019
          Resolved
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          Resolved

          Address: 78 MCC campus Harrington road, chetput, Lady Andal school, Chennai, Tamil Nadu, 600031

          Got a Tata Nexon from Gurudev motor in Chennai on 3.8.2019. Vehicle no.
          TN 01 BJ 1377
          There was engine noise when we took our car for a long trip and when we asked asked Gurudev motors they temporarily repair ed and gave the car . The noise again became and the car was sent for repair and they gave the car after having for a week saying that the problem is solved. But after we took again for a long trip the problem started. The vehicle is with the company for repair for a week and they say it is a fly wheel problem and I am totally upset as spending so much money to buy a car and have it in repair shop. Kindly do the needful or I need go to other source s for solutions.
          Chassis no MAT627121KLD18943
          Owner name Shalini Manohar
          +1 videos
          Jan 1, 2020
          Complaint marked as Resolved 
          Tata Motors customer support has been notified about the posted complaint.
          Verified Support
          Nov 29, 2019
          Tata Motors Customer Care's response
          Hi Shalini,

          We're concerned to hear about the problems you've faced and we'd like to help you with this. Please share your contact information via private messages, so we can have the relevant team assist you soon.

          Regards,
          The Tata Motors Team
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            S
            suresh bajjuri
            from Mumbai, Maharashtra
            Nov 28, 2019
            Resolved
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            Resolved

            Address: H-no 10-295 municipal office road, Adilabad, Andhra Pradesh, 504208

            Sir my name is suresh bejjuri
            My car contract i'd [protected]
            I am take car finance from tata motor finance i agreement for five year's i am purchased one june 2015 my finance close on june 2020 year i am payment paid regularly but sometimes i pay late this time my mother serious on admit july 31 2017 discharge on feb 18 2018 so hospital expensive gon 36 lakh this time i am very tit position so i want some time to clear all dues and featured amount also i will clear and close the account
            This time finance recovery person came ask me ur not do payment so clear payment or give me car i given car to recovery person
            Tata motor finance from karimnagar branch karimnagar district telangana

            Sir my request don't put on auction my car i will pay total amount to tata finance i want 1or 2 months time to pay

            Thank you
            +1 photos
            Jan 2, 2020
            Complaint marked as Resolved 
            Tata Motors customer support has been notified about the posted complaint.
            Verified Support
            Nov 28, 2019
            Tata Motors Customer Care's response
            Hi Suresh,

            We're concerned for the inconvenience you have been facing and suggest you escalate this to the Tata Motors Finance Team as they will be able to better assist you with it. Click here to contact them: https://rebrand.ly/Tata-Motor-Finance.

            Regards,
            The Tata Motors Team
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              M
              from Mumbai, Maharashtra
              Nov 26, 2019
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              Address: A-2/14, Africa Avenue Road, Safdarjung Enclave, New Delhi-110029, New Delhi, Delhi, 110022

              I had purchased a vehicle from your dealer go auto pvt. Ltd., treo, safdarjung enclave, new delhi on 6.11.2019. But till date i had not received my registration number and no response was taken by dealer. Yet not received the fast tag which was compulsory by government.

              The dealer was sold me the vehicle on 6.11.2019 which was already sold in august 2019. I had a copy of invoice of august 2019. But no response by the dealer, only the employees are given various excuses which is not acceptable.
              So kindly resolve my complaint or else i take other legal action.

              Jaya
              Tata Motors customer support has been notified about the posted complaint.
              Verified Support
              Nov 27, 2019
              Tata Motors Customer Care's response
              Dear Customer,

              We never want our customers to have such an experience with us. Please share your contact details and car model via private messages, so that our team can connect with you to assist further.

              Regards,
              The Tata Motors Team
              Nov 27, 2019
              Updated by [email protected]
              [protected]
              Not yet Registered.
              TATA NEXON XMA
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                S
                smdeep0915
                from Mohali, Punjab
                Nov 26, 2019
                Resolved
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                Resolved

                Address: PMG TATA Mohali. Punjab, Gurdaspur, Punjab, 143517

                Hello,

                I had a claim of my car insurance in pmg tata mohali. Actually, i had a minor accident with a bike and it hit the driver's side door and scratch it and it can be repaired easily and cheaper but i took the wrong decision and went tata pmg.

                So i have submitted my car to pmg tata mohali and they said it will be repaired easily. After 3 days they call me and said the car is ready and i can check it. When i see my car, they had painted and the dent was as it is. They said we will repair it. Again after 2-3 days, they call me to check the car. This time they have shown their unprofessional skills. They had done different paint on the door. It was looking very bad and dirty. Again they hold my car the third time and repaired but this time finishing of paint is very rough and dirty. The whole has dotted things.
                This time i have complaint to regional head mr. Gaurav negi and he ordered to somewhere else to repair my car. I had requested for the compensation and tata have given me p2p policy but i think it is worthless for me. They had done the repairing and denting painting but not cleanly. Paint spread on the mirror and black plastic of car.

                Please take appropriate action against the dealer and give me a resolution on this issue.
                But still, i am having issues with my car due to that repairing skills. I am getting different and irritating noise from the dashboard or door.
                Dec 28, 2019
                Complaint marked as Resolved 
                Tata Motors customer support has been notified about the posted complaint.
                Verified Support
                Nov 27, 2019
                Tata Motors Customer Care's response
                Dear Customer,

                Our sincere apologies for the inconvenience caused. Please share your vehicle model and contact information via private messages, so we can have the relevant team assist you soon.

                Regards,
                The Tata Motors Team
                TATA Tiago PB06-AS-1902
                Sandeep Singh
                [protected]
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                  S
                  Shahid Wasta
                  from Baramati, Maharashtra
                  Nov 24, 2019
                  Resolved
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                  Resolved

                  ridiculous customer service by rudra motors wagholi pune

                  Address: Bus Stop, Gate No. 1343, A2, Ubale Nagar, Wagholi, Pune, Maharashtra 412207, Pune, Maharashtra, 412207

                  Ridiculous service. Liars. They never keep their promise. Once you give your vehicle over there for service, they first tell you very less service charges.in my case, they first told me 750rs. Then called me later and informed a repair charge of 4500rs. And finally, gave me a total bill of 9825rs. Cheaters. Shameless people. They kept lying to me for 3 days. Pranav mulik was the service advisor. I hope someone in tata motors who has authority,...
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                  D
                  Dushyant Sisodiya
                  from Agra, Uttar Pradesh
                  Nov 24, 2019
                  Resolved
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                  Resolved

                  Address: 110095

                  Hello sir,
                  I am having a tata zest no.- rj20cd6008. Today there was a check light signal in meter and as i walked in to service centre and left my car there then i came back home after preparing job card. After some time he (Mr. Saurabh - [protected]) called me and said that they have driven the car for 10km and there is no major fault just a fm antenna prob... After that i asked him to drop my car as i was not interested for radio antenna repairing... But as they drop my car at home i saw a new prob that it was now showing battery signal and as i called him back then he told that alternator is not working... But this prob was not present when i handed over my car to service centre and they also didn't inform me regarding alternator prob because it was not present that time... Now i need to resolve my prob which is created in service centre as it was not present with that complain before. I am attaching a job card photo which shows that car was not having alternator issue before and not mentioned in job card too.

                  Thanks
                  Dr. Dushyant singh
                  Dec 25, 2019
                  Complaint marked as Resolved 
                  Tata Motors customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 24, 2019
                  Tata Motors Customer Care's response
                  Hi Dushyant,

                  We're concerned to hear about the problems you've faced and we'd like to help you with this. Please share your dealership details via private messages, so we can have the relevant team assist you soon.

                  Regards,
                  The Tata Motors Team
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                    A
                    anirekha
                    from Thiruvananthapuram, Kerala
                    Nov 23, 2019
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                    Address: CHAKKA, KARIKKAKOM, Thiruvananthapuram, Kerala, 695027

                    Purchased tata tiago from trivandrum motors on 01 nov, for which the entire team met me and my wife where ever we were. As per the bank manager of sbi, one more paper is required to be signed by my wife and said that the documents will be handed over to the dealing staff at finance section at trivandrum motors. Accordingly, i approached several times through telephonically to my dealing staff as also the trivandrum motors customer care, i didnt get a satisfied reply, saying that i want to go the bank for signing the documents.

                    Actually, after retirement from army i am going for a job on daily wages basis, my wife is a govt employee since she is unable to spare time during the banking hours.

                    Since i am requesting to the entire tatamotors team to instruct trivandrum motors staff to resolve the dilemma at the earliest.
                    Tata Motors customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 25, 2019
                    Tata Motors Customer Care's response
                    Hi Anirekha,

                    Our sincere apologies for the inconvenience caused. Please share your contact information via private messages, so we can have the relevant team assist you soon.

                    Regards,
                    The Tata Motors Team
                    Nov 29, 2019
                    Updated by anirekha
                    [protected]
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                      Vasra Hitesh
                      from Mumbai, Maharashtra
                      Nov 23, 2019
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                      fake interview and call letter on fake notepad

                      Address: Shivranjni cross road apl complex, Ahmedabad, Gujarat

                      I got a message from someone saying hes an hr at tata motors please contact by whatsapp and confirm your appointment they also shared a link when i opened it i found the below letter pad i noticed its fake. Tata motors should take strict actions against such fraudsters they are cheating using big company names they went far as to use company leterheads

                      But. Like said

                      Nakal main akkal nahi hoti

                      Diluplicate...
                      +1 photos
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                      Kumarsaurabh1986
                      from Bengaluru, Karnataka
                      Nov 22, 2019
                      Resolved
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                      Resolved

                      Address: 560076

                      My tata tiago is just 2yrs old but every time it shows the engine malfunction light. I take it to service center, they repair it but the problem just keeps happening. The mileage of the car has also come down. Within 2 yrs, the battery drained out. This is really such a poor quality from tata motors. I made a mistake buying your company brand. You dont even have proper mechanics to take care of the issue. It is highly frustrating.
                      Dec 23, 2019
                      Complaint marked as Resolved 
                      Tata Motors customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 22, 2019
                      Tata Motors Customer Care's response
                      Hi Saurabh,

                      We are extremely sorry about the situation you've faced, and would like to help better your experience. Kindly share your contact number, car chassis number and dealer details via private messages, as it will help us connect with you for further assistance.

                      Regards,
                      The Tata Motors Team
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                        A
                        Animator Rahul Puri
                        from Dhariwal, Punjab
                        Nov 21, 2019
                        Resolved
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                        Address: AG TATA MOTORS AMTITSAR, 143001

                        I was in need of wiper nozzle for my tata zest and i visited ag tata motors amritsar in evening at 4.30 pm, firstly they clearly said wiper nozzle not available coz it was closing time and we're not interested to open job card, but as i insisted them many times then they said it's available but it will cost you double than its actual price, they charged rs 231 just for single wiper nozzle that might hardly cost rs 50, moreover their behaviour with me was also type of rude, i am highly disappointed by the service given to me by tata motors, i hope tata will surely take some action against ag motors amritsar for such a pathetic service given.
                        Dec 24, 2019
                        Complaint marked as Resolved 
                        Tata Motors customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 22, 2019
                        Tata Motors Customer Care's response
                        Hi Rahul,

                        We're disappointed to know about the experience you've had. Please share your contact information via private messages, so that our team can connect with you for quicker assistance.

                        Regards,
                        The Tata Motors Team
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                          P
                          Paresh Gosai
                          from Mumbai, Maharashtra
                          Nov 20, 2019
                          Resolved
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                          Resolved

                          Address: Karnavati motors authorised dealer of tata motors. Plot 683 , naroda. Ahmedabad., 382330

                          Respected sir
                          My self paresh gosai and i have purchased new tata nexon xz+ gray color -2019 model on delivery dt[protected] at karnavati motors (Authorised dealer of tata motors) naroda, ahmedabad branch. Show room sales manager comment me he said me i will give you new latest month model car to me but he cheat me and he will give me 01-2019 model 09 months old car. Delivered car on dt[protected] festival day. Sir car was poor condition disc brakes quality so bad (Rust) and it's manufacturing dt 01-2019.
                          Sir i m hearing the tata name safety and quality that is why i m buying tata nexon xz+ car first time.
                          Sir one more thing today is done i will give my car for first service at karnavati motors show room at morning when they return my car back after the service there is one more problems ready for me. Driver side tyre will be blast in parking area infornt of delivery boy. If there is new car then why tyre will be blast it's mean this is not a new car. New car tyre will be not blast sofar. If i will draving the car with my family the tyre will be blast on the road then who take the responsibility? Tata motors or karnavati motors show room. Answer me.
                          Sir kindly arrange to me refund my money back otherwise give me new latest month car.
                          Kindly necessary action pls and help me.
                          My car details as under
                          Model :- nexon xz+ gray color (Diesel)
                          Chassis no :-mat627162kla05813
                          Engine no:-scrail01apyw04167
                          Name :-paresh gosai
                          M/no:- [protected]
                          Your faithfully
                          Paresh gosai
                          ([protected])
                          +1 photos
                          Dec 23, 2019
                          Complaint marked as Resolved 
                          Tata Motors customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 20, 2019
                          Tata Motors Customer Care's response
                          Hi Paresh,

                          We sincerely apologize for the inconvenience caused. We've shared your concern with our team and they will soon connect with you to assist further.

                          Regards,
                          The Tata Motors Team
                          Verified Support
                          Nov 20, 2019
                          Tata Motors Customer Care's response
                          Hi Paresh,

                          Our team tried to contact you on the provided number, however, the number was busy. We request you to share an alternate contact number or a preferred time to call, so that they can soon get in touch with you to assist further.

                          Regards,
                          The Tata Motors Team
                          Verified Support
                          Nov 21, 2019
                          Tata Motors Customer Care's response
                          Hi Paresh,

                          We understand that our team has connected with you through a call and taken your concern forward. Rest assured that it will be resolved soon. We appreciate your patience in the meantime.

                          Regards,
                          The Tata Motors Team
                          Verified Support
                          Nov 22, 2019
                          Tata Motors Customer Care's response
                          Hi Paresh,

                          Our team tried multiple times to contact you on the number provided, however, the call went unanswered. If you require any further assistance, feel free to connect with them via the toll-free number[protected] and they'll definitely assist you with it.

                          Regards,
                          The Tata Motors Team
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                            R
                            from Shimla, Himachal Pradesh
                            Nov 19, 2019
                            Resolved
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                            Resolved

                            Address: Jammu, Jammu and Kashmir, 180003

                            On[protected], at fairdeal workshop, gangyal, jammu, for my 3rd free service of tiago xz jk02cf0750, i was convinced by sa to purchase amc gold and get the service done under amc gold. The mechanics were literally not following any procedure, i had to direct for each job as i have learnt as an owner of a maruti car. I was not provided with any receipt or detail sheet of work done on my car but with a clumsy gate pass. I kept waiting for feedback call but was not contacted. I doubt my written feedback isn't tabled before the concerned and is faked with my forged signatures.
                            On[protected] i went for general checkup of my tiago xz jk02cf0750, under amc gold. Only cleaning and washing, net bolt checking was done, no body followed any procedure, wheel balancing and alignment checking was not done for the reason known best to them. I am waiting for feedback call but still not contacted. I again doubt my written feedback isn't tabled before the concerned and is faked with my forged signatures. My contact numbers are [protected]/[protected]
                            Dec 22, 2019
                            Complaint marked as Resolved 
                            Tata Motors customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 19, 2019
                            Tata Motors Customer Care's response
                            Dear Customer,

                            We sincerely apologize for the inconvenience caused. We've shared your concern with our team and they will soon connect with you to assist further.

                            Regards,
                            The Tata Motors Team
                            Nov 19, 2019
                            Updated by [email protected]
                            waiting
                            Verified Support
                            Nov 20, 2019
                            Tata Motors Customer Care's response
                            Hi,

                            We understand that our team has connected with you and taken a note of your concern. Rest assured that they will definitely provide an apt resolution for the same. We appreciate your patience in the meantime.

                            Regards,
                            The Tata Motors Team
                            Verified Support
                            Nov 21, 2019
                            Tata Motors Customer Care's response
                            Dear Customer,

                            As per the update received from our team, we understand that they’ve contacted you and shared the necessary information regarding your concern. For any further assistance, we request you to get in touch with them and they will surely help you with it.

                            Regards,
                            The Tata Motors Team
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                              A
                              anupam605
                              from Gurgaon, Haryana
                              Nov 16, 2019
                              Resolved
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                              Resolved

                              treo tata, safdarjung enclave: refund of booking charges of the tata nexon xma

                              Address: 110029

                              I was made to book tata nexon xma at treo tata, go auto pvt ltd, safdarjung enclave, new delhi - 110029 by ved sharma & ankur commiting the maximum offer on the car exchange bonus and took booking advance of rs 11, 000 on 05/11/19 by mode of debit card.
                              Then on 16/11/19 the dealership asked me for my final decision to purchase or take the full refund and since their quotation was on a higher side i aked them to refund in full to which...
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                              S
                              Suman SinhaRoy
                              from Ahmadpur, West Bengal
                              Nov 16, 2019
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                              Address: DHANIAKHALI , COLLEGEMORE, BHARAT GAS OFFICE, 712302

                              I purchase 2818c truck from french motor car co. Ltd in the name of “ sandhaya mobile shop”. Being chassis no mat448643k5d07255.
                              My grievance is
                              1) till date i have not receive original invoice copy. Send only scan copy through whatsapp
                              2) till date i have not receive original insurance copy. Send only scan copy through whatsapp
                              3) till date i have not receive original loan sanction letter. Send only scan copy through whatsapp
                              4) for that reason my truck not working from day one. I just pay emei. Who is responsible for that?
                              5) now my truck is not get start, i repeatedly call and massage, but i get answer only “ tomorrow positively come “
                              My co ordinate sales executive name is jitendra nath tiwari.
                              Now please do needful.
                              Tata Motors customer support has been notified about the posted complaint.
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                                O
                                OHM PARADOX
                                from Mumbai, Maharashtra
                                Nov 13, 2019
                                Resolved
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                                Address: 686518

                                I 've recently bought a tata nexon xz+ petrol model. The demo model shown to me had all the features including the rear fog lamps. But when i got delivery the feature was missing and i wasn't informed about it. When i inquired about it they told me that the newer model didn't have that so with the customer executive searched the newer model and founded that the feature was present in the newer models
                                Dec 14, 2019
                                Complaint marked as Resolved 
                                Tata Motors customer support has been notified about the posted complaint.
                                Nov 13, 2019
                                Updated by OHM PARADOX
                                what should I do to get the option
                                Verified Support
                                Nov 13, 2019
                                Tata Motors Customer Care's response
                                Hi,

                                We're disappointed to hear this and would like to help you. Kindly provide your car chassis number, contact information and dealer details via private message, as it will help us to have the relevant team contact you for further assistance.

                                Regards,
                                The Tata Motors Team
                                Fraud during taking delivery of tata tiago xz (2018) top model petrol... they refused to give the car what we have booked..

                                rear fog lamp missing in nexon xz+ petrol - Comment #3588994 - Image #0
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                                  A
                                  Aakashsneha
                                  from Gurgaon, Haryana
                                  Nov 12, 2019
                                  Resolved
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                                  Address: 110043

                                  मैं, सुनील कुमार ने दिनांक 15 सितम्बर 2019 को स्पर्श टाटा, नजफगढ़ रोड, तुला मंडी, नई दिल्ली से टाटा टियागो कार मॉडल XZA को कैंटीन स्टोर्स डिपार्टमेंट (CSD डिपो) के माध्यम से बुक किया था, जिसके लिए 5, 000/- रुपये बुकिंग राशि के रूप में जमा कराये थे। स्पर्श टाटा के मैनेजर श्री ललित टंडन ने मुझे बताया था की हमारा शोरूम CSD कैंटीन के द्वारा अधिकृत शोरूम है, तदनुसार मुझे उपलब्धता प्रमाण पत्र (Availability Certificate) जारी किया गया, जिसमे मुझे 4, 98, 257/- रुपए कैंटीन स्टोर्स डिपार्टमेंट के खाते में NEFT द्वारा स्थानांतरण (transfer) करने के लिए कहा गया, ताकि CSD डिपो मुझे स्पर्श टाटा से कार लेने के लिए प्राधिकरण (Authorisation) पत्र जारी कर सके. 19 सितम्बर को मैंने 4, 98, 257/- रुपए कैंटीन स्टोर्स डिपार्टमेंट के खाते में NEFT द्वारा स्थानांतरण करके सभी जरूरी कागजात CSD डिपो में जमा करवा दिए थे, लेकिन CSD डिपो ने मेरे कागजात यह कहते हुए लौटा दिए की स्पर्श टाटा, कैंटीन के द्वारा अधिकृत डीलर नहीं है।

                                  कैंटीन से और बैंक की कार्यवाही करवाने में मुझे 3 दिनों तक ऑफिस से छुट्टी लेनी पड़ी। डिपो में पैसा जमा करने के लिए मैंने बैंक से लोन लिया और भी काफी दौड़ भाग की लेकिन श्री ललित टंडन ने मुझे अँधेरे में रखा। मेरे लिए यह बहुत ही बड़ा धोखा था, जिसपर मैं विश्वाश नहीं कर पा रहा था की टाटा के शोरूम में भी ऐसा हो सकता है।

                                  यह तथ्य मैंने श्री ललित टंडन को बताया तो उन्होंने मुझसे कहा की हमने कैंटीन से अधिकृत डीलर की लिस्ट में नाम जोड़ने के लिए आवेदन कर रखा है तथा जल्द ही हमारे शोरूम का नाम अधिकृत डीलर की लिस्ट में जुड़ जायेगा। इस तरीके से वो मुझे लगभग एक महीने तक झूट बोलकर गुमराह करते रहे, लेकिन उनका नाम कैंटीन की अधिकृत लिस्ट में नहीं जुड़ा। आखिर मैंने 12 अक्टूबर 2019 को स्पर्श टाटा से अपनी बुकिंग रद्द करके 5, 000/- रुपये बुकिंग राशि वापस करने के लिए लिखित में आवेदन दिया। श्री ललित टंडन ने मुझे आश्वासन दिया की 2 से 3 दिन में मुझे मेरा पैसा मिल जायेगा। लेकिन बुकिंग रद्द करने के बाद एक महीना होने को है, अभी तक मुझे पैसा वापिस नहीं किया गया है।

                                  डिपो में पैसा जमा करने के लिए मैंने बैंक से लोन लिया है, जिसका मैं अनावश्यक रूप से ब्याज का भुगतान कर रहा हूं। डीलर के झूट की वजह से टाटा ग्रुप जो एक विश्व स्तरीय ब्रांड है, जिसकी पहचान भरोसे और विश्वाश से है, का नाम बदनाम हो रहा है और मुझे न जाने कितनी मानसिक और आर्थिक परेशानिओं का सामना करना पड़ रहा है।

                                  यह धोखाधड़ी और झूठ का मामला है, जिसके सभी प्रमाण मेरे पास है। अतः आपसे निवेदन है इस धोखेबाज़ और झूठे मैनेजर पर सख्त से सख्त कार्यवाही की जाये और मुझे मेरा पैसा उचित मुआवजे के साथ वापिस दिलाया जाये,

                                  JAI HIND
                                  Dec 14, 2019
                                  Complaint marked as Resolved 
                                  Tata Motors customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 13, 2019
                                  Tata Motors Customer Care's response
                                  नमस्ते सुनील,

                                  आपको होनेवाली असुविधा के लिए हमें खेद है और हम आपकी मदद करना चाहते हैं। कृपया हमें अपना कांटेक्ट नंबर प्राइवेट मैसेज द्वारा भेजें। इससे हमें आपकी सहायता करने में आसानी होगी।

                                  सादर
                                  टाटा मोटर्स की टीम
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