Tata Motors Complaints & Reviews

On 8, 10.19, we visited the concorde showroom in malad-w. We saw a light colored single tone nexon, liked it, were told that this was a silver, diesel, xz+ model & paid the booking amount by cheque. Next day, for the ex-csdi purchase, the full amount was remitted through rtgs with the confirmation of the delivery by 17/19 oct 19 by the concorde executives.
Subsequently, we were informed that no silver nexon was readily available, and that the car seen in the show-room on 8/10 was actually a petrol car, and, wrongly stated as a 'diesel'! We were then offered a car of 2018 feb model, lying un-sold, in some open concorde stockyard for almost 2 years! This was not deemed appropriate & refused.
Complaints were then raised to tata motors senior/territorial managers, who stated that they would resolve the issue soonest. Nothing has since been communicated positively by them. I am now told by the concorde sales executive that a white 2019, aug, nexon (D) xz+ is being procured from another dealer in mumbai & will be made available latest by 28th oct 19. If this is not done, i intend to cancel the order, obtain full refund, and, file a case with the consumer forum for gross deficiency in service, attempted fraud on the customer, causing undue mental agony & stress to a senior citizen.

Dear sir/mam,
This is regarding my tata nexon that was sent to harton motors gurgaon to replace its music system side frame which was crack due to sun heat and still in warranty (Tata nexon with registration number (Hr 76 d 5280). This complaint raised by me in the month of may-2019
But still no rectification from both harton motors gurgaon and tata motors. I raised my complaint so many time to tata car customer care only they given commitment but no rectification yet.
First of all i would like to tell you that i had purchased my car from arya motors (Gurgaon) as recommended from your representative from your agency itself so that i can get fast service without any fuss.
But when time came i got delayed and unacceptable service from your workshop.

I am disappointed with the behavior of your representative who only making commitments from last five months instead resolving my concern. I now wish, never to come back to the garage, if a positive attention is not given towards my problem and may route to the consumer's court, if not satisfied with your solutions.
Expecting a positive and prompt reply from you at the soonest.

Sir plz i requst that. Mere pass tata nexon he jo mene 7 may 2019 ko li thi. Mujhe meri gaadi ki r. C me mistake mili. Jise me 6 mahine se yash moters tata. Rajasthan bhilwara ke chakkar kaat raha hu. Per mujhe meri r. C me chenj nahi diya ja raha he. Mene mere sabhi doc. Sahi diye. Gadi ka bil bhi sahi naam se aaya he but r. C me chenj he. Plz meri complen note kijiye. Gadi ki r. C sahi nahi hone ke laran me kahi bahar nahi ja pa raha so plz solv my prob

Respected authority,
I was buying a tata nano car in the year 2013 from tata motors dealer abhishek motors, and at that time the car was on offer and 3 years insurance free, but when 1 year's insurance expired and and i visited to dealer to collecte the 2 years insurance, they always replied that insurance not come to our dealer, and i reached them lots of time but they never helped me, and the car was on finance from tata motors finance ltd. But one day the car was facing an accident with truck and person expired, now court penal us almost 4 lakhs, now who will pay the money, i also pay the finance amount but what should we do. Why tata motors cheat us our financial conditions also not good, and this year i passed out graduation but i can't go for higher studies due to financial conditions.
Please help me we can't pay the amount 4 lakhs tata motors totally cheat us in insurance conditions.

What should we do please let us know.
Otherwise i need to approach media otherwise we don't have any option and we can't pay the huge amount to the deceased family.
Car no. As01bh4251
Loan no.[protected]

Dealer - abhishek motors
Sub branch mangaldoi.

Hello Tata Motors,

I have purchased, TATA NEXON XZA+ on March 29th at TATA PLANET showroom, outer ring road, Bangalore.

I have paid 3 years of AMC at the time of purchase itself and showroom not tagged. After multiple follow ups they have tagged wrongly 2 years of AMC and as I checked with them they realised their mistake and aggreed to change. So they have cancelled the 2 years AMC and still they have not tagged the requested 3 years AMC yet.

I have followed them multiple times and also created multiple complaints in TMSC APP but no use still my issue not resolved, Requesting TATA Motors to resolve my issue ASAP.

Attached the picture of the complaints for your reference, I have registered in TMSC app.

Regards,
Giridhar Reddy.

I bought tata tiago xm in november 2017, and i got baatrry issue in august 2018. Suddenly car was giving sound of tak tak tak on start. Then i called tata agency in mohali. They told that there is only 1.5 yrs of warranty on batteries. Then on other day i called in same agency but in other department i. E, store department. The guy told me that there is a warranty of 2 yrs. I was happy that atleat battery got failed in warranty period then he gave me surprise when he told me that warranty gets counted from manufacturing date. I was surprised. My car got manufactured in feb 2017. He told me that 2 yrs are over and battery is out of warranty. I was really shocked. First battery died in less than 2 yrs. Second multiple statements about warranty period 1.5 and 2 yrs. Third warranty from manufacturing day. What the hell. Pathetic service and quality. I will never but tata car again and will ask others too to don't waist valuable money on tata cars.

I have bought tata nexon xza+ on 8th oct 2019. The day i bought the vehicle i observed both the headlights are having moisture, i captured some photos and the next day i got a call from tata motors for feedback. I did raise this concern and they gave me a number of gm concorde motors tathavade. I went there and upon inspecting the vehicle the person asked me to observe the same thing for a day or two and immediately come back if the same problem occurs again. After 2 days i observed the same thing and again went to concorde, they raised a request for new headlight assembly and assured me that i would be getting a call once they will receive the requested part.

Now i am facing 3 more issues as below.

1) speed sensing center lock not working.
2) i am getting noise from front right side suspension
3) infotainment display clock is not working.

I did call service center poc and told him that tomorrow morning i will be coming to meet him.
My question is how many times should i visit concorde motors service center and how much time should i wait for these things to get repaired / replaced.
Customer happiness is extremely important and if this continues then surely i will not be happy.

Thanks,
Sachin

Dear sir,
We have purchased tata tigor xt petrol (Gj15 cg 4518) on 15/08/17 at vapi (Gujrat), we also paid for a protect to promise plan of five years, recently tata motors show room and service center got shut down some days ago, kindly just tell me now where i will give my car to service and what about our protect to promise plan??
Kindly help me.

I bout new car tata nexon mh12 rf 4975, first of all the color options were not provided, then they got the car from delhi which was driven 1400 km as they got it by road, the reason they gave is they cannot get single car in truck as it a cost to them.
The worst part is car is driven just 13750 km and it broke down at the middle of the road early morning, it took 4 hours for the emergency department to arrange a towing van, then they found out that the clutch cylinder is damaged due to which the car broke down, it also damaged the clutch plate, pressure plate and flywheel. They said only the clutch cylinder is covered under warranty and for rest i have to pay, which amounts to 17000 rupees. Also the car will be in service center for next 7 days as they don't have the parts available. My question is why do i have to pay the charge as its the damage due to faulty clutch cylinder and why am i without a car for 7 to 10 days as they do not have loner car available. Its just pathetic, can someone call me to assist.
Car was bought from concord showroom, talawade in jan 2019

I own a tata hexa xta model (June 2017). After few months the ac of the car started showing problem. I asked many times (Litterally on every service) to check for problem at tata sonipat dealership i. E. Swan motors, but they say its fine and these days its very hot so may be. Now it has stopped working and they didnt have a clue why. I am seriously fed up the service by tata dealers. Please help me.

Tata harrier chasis no mat631111kpb52388 and engine no [protected] buyer sarwan kumar jha is hereby suffering very-very problems due to a burning issues or 40 times went to danapur workshop for repairing but not found real problem yet now.
Hence you are requested please solve as very important and urgent matter.
Your faithfully
I. K. Jha mob [protected]
[protected].

I bought tata harrier in may 2019 from sandhu motors pathankot, punjab (Pb 07 ay 5555).. Till now i didn't got the rc of the vihicle from the dealership... Full payment for the rc has been made on the day of delivery itself i. E may 2019... Now no one pick the call from the dealership and i didn't got any postive response from them... I trusted tata by putting such a huge amount on the vehicle but i m being harassed by the dealership from last 6 months...

Sir,
This is to bring your kind attention regarding the failure to provide assistance by tata motors/authorized service centre. Yesterday my wife who was using kl-19-h-5795 tata nano xta, which had hardly clocked 6500km, had an unfortunate incidence of road side break down in nangiarkulangara haripad, alapuzha, kerala at 5.30 pm. On contacting the authorized service station focus thookulam, alapuzha, hardly 28 km from break down point, provided a toll free number for road side assistance. On contacting the number assurance was given for road side assistance, which was followed by an manned call from another executive, with promise of help, which never materialized, which is unacceptable. Two episodes of similar complaint of road side breakdown occured 4 weeks back, another episode 2 weeks back. The first episode of break down 4 weeks back was informed to focus motors thookulam alapuzha who promised on sending a staff for assistance which never materialized. Second incidence was also duly informed which also never materialized and eventually we had to find our means of taking the vehicle to focus where the regular service of vehicle was usually done. Following inspection of vehicle they returned the vehicle with assurance that there is no complaint of the vehicle nor they could not detect any fault with the vehicle. But yesterday's incident has crossed the limits. Third instance of promising assurance of road side assistance to a lady government medical professional which was not met and the inefficiency of authorized service centre to detect the technical issue is highly deplorable. Hope you will look into the matter and do the needful

I'm arun from karaikal (Pondicherry state). I have buy a new tata harrier in karaikal (Schakralaiya motors) in june 6, i have noticed small peel off in below the infotainment system, immediately i have make a call to showroom manger and informed it and send him a picture and they said ok sir we will replace it by warranty, this is held on june 7 (Next day of my purchase). And every weekend i have make a call and intimating them, finally they make a call to me and they said the spares are came sir, you come to pondicherry and replace it. Then i am going to pondicherry it's nearly 150kms apart from my hometown, after reached the showroom and they saying, "sir spares are not came sir, sry sir!", then i leave that place with angry, till now i have intimating them in every weekend but still now i have no proper solution for it. Give me proper solution for it?. Below i have mentioned my peel off picture.

I have applied jobs on quikr so i get a mail that my cv has been selected on tata motors as a supervisor then one madam has call me and tell me that u get a 2 telephonic interview if you pass on this u will get a job then the call comes and she ask me some question i gave the answer and she said your are selected after the call suman madam call me and tell me that you have to pay 1150 for the uniform so i am not agree with her i ask for offer letter so she send mein a offer letter of tata motors which looks like original so i trust on her and pay the money she tells me to wait for 3 days after 3 days she gave me training letter and ask money for training and dell laptop amount of 4700 for the training which is compuslory to buy without paying 4700 you can, t get a training so i pay after she tells u get a training on 1july so befor you have to open an salary account for which you have to pay 10000 so i tell the trainer saurab rana that salary account is for free of cost so how you can ask money so i tell i don, t want to work give my money refund so he tell we will refund money after 45 days that is company rule so i shout on him that company want money in half and hour and when return procedure came it takes 45 days so i wait 45 days after 45 days he tells me after 10 days then again after 10 days and now he telling after diwali he block me on whatsup calls and sms message
Saurabh rana -[protected]
Suman -[protected]

Today i got a call from naukri.com about job that is my resume is shortlisted for tata motors company. They tld to pay first 2500 for reference id for interview. Around 1.30 i got call from hr in tata motors as he told, he asked to pay amount 6800 for bond certificate. They told money will be refunded if i gt selected. But no money. Is refunded, i have lost money. I need to get my money back please. Im trying to call them it is coming swtich off..

Dear tata motos, i was raised my concern to your call center & i m doing complain regarding parts & services which has been provided by you & your work shop. Mmy vehicle is in korba shivam motors since 15 days ago & still parts not available. Pl do something asap.

{from: shailendra singh bhadauriya [mailto:[protected]@royal-group.co.in]
Sent: monday, october 07, 2019 7:32 pm
To: 'service shivam'
Cc: 'satya soni'; '[protected]@tatamotors.com'
Subject: re: regarding complaint ref. No.[protected].

Dear malti ji,
First of all, my supervisor sudhir chauhan clearly denied to close the complain, after that you are sending this mail. What is this???
You are treating this mail as a complaint closure, but i cannot accept that my complaint has been discontinued until my vehicle arrives at my door. My fleet list of tata vehicles in chhattisgarh is over sixty vehicles of tata motors and we are a fleet owner, after that i am facing this type of services.
My supervisor sudheer is taking follow up from your team on daily basis but yet we haven't received no positive response from your end.
This problem was already communicated to csm by us, but the answer was very poor, which i got from the tata rep.
My vehicle is running in rjio on monthly rental basis and the fare of per month is 53000 / -, the vehicle had deteriorated 15 days ago but we have not received any positive response yet. Please suggest how we can compensate for our loss.
According to your response, we decided that in future we will not bought new vehicles of tata motors. This is very worst experience with your workshop & in future we will avoid your workshop for our vehicles maintenance & services.
It is very clear that call me directly on my phone-[protected]/[protected] or mail me for further any conversation.

Thanks,
Shailendra singh,
Excellent tours & travels
Royal group, raipur
Cont. : [protected]/[protected]

From: service shivam [mailto:serviceshivamauto. [protected]@gmail.com]
Sent: monday, october 07, 2019 5:44 pm
To: [protected]@royal-group.co.in
Cc: satya soni; [protected]@tatamotors.com
Subject: regarding complaint ref. No.[protected].

Dear sir,
We regret for the inconvenience caused.
After telephonic discussion with you on your mob. No - [protected], we come to understand that your vehicle sumo - cg04mf5103 have some parts required which is not available at our workshop. Sir, we very regret for parts not available and delay in order, but now we confirm yourkindself that required part will dispatched from ware house on 09/10/2019 and when it will receive by us we will complete your vehicle as per your satisfaction end.
Please find part no[protected], stg rack[protected] power stg pump
Order - 7347675 dated - 28/09/19.
Meantime we are treating this complaint as closed.
To help us assist you better, in case of any similar experience in please contact with customer relationship manager miss malti pathak on [protected] service manager mr. (Satya soni) on [protected] or csm of tata motors mr. Saurabh shukla on [protected].
We assure you the best of all service at times.
Thanking you
Yours sincerely,
Miss malti pathak
Customer relationship manager
[protected]}

Sir, i am having a tata nano twist car bearing no. Br 11h 4894. Since last few months my said car is being over heated and temprature alarm blows continously just after running about 10 km. Resultant which it can not move further. After the engine cools down then only it starts and again after few minutes or run about 2-3 km same problem occurs. Said car was brought to your service center m/s r. K. L. Motors. Gida. Gorakhpur. Spark plug, high tension cable, oxygen sensor (Lambada sensor), coolent temperature sensor, turbo repair parts (Radiator flush), have been replaced at your said service center. But the problem has not been removed and still my said car is lying at the said service center. My repesentative is visiting continously at frequent intervals but to effect. Please look in to the matter at the earliest.

I bought tata hexa in oct17 and after some time, air-condition creating cooling problem. I went to authorised tata service station and complaint they checked air-condition gas and even the grill temperature and said its fine and no problem. But problem started again after some time.

Recently, i went for regular servicing to tata authorised service station and after servicing my hexa air-condition started giving hot air and this was happen in front of service supervisors. They checked the gas again and grill temperature as earlier. It was find for next 15 mins. I came of the station and after 3 km drive my air-condition again starting giving hot air.
I really do not understand, why these people trained by tata cannot resolve the problem???

I have taken delivery of tiago xzo on 30.09.2019 at bafna motors nanded. Maharashtra. After delivery i found that the heat consuming bonet mat is not fitted inside the bonet, due to which bonet is heating very soon and high and which may affect to colour in future. When i asked about answer received that company has stopped to provide this recently. I have checked other tiago cars which are fitted with bonet mat. So please make an arrangement to provide or fit bonet mat as early as possible.