Tata Motors Complaints & Reviews

It's been officially announced by the court to remove handling charges while buying a car.. But still many dealers are levying handling charges of 6500 rs in addition for which the transport commissioner had already given clarification in 2016 that it is illegal to charge handling charges as extra since all those are already included in exshowroom price.. Please give clarity on this

My tigor was stopped sudden in the forest area of vadodara and dahod highway. After calling road side assistance service they sent toing for car and there driver said we will not allow to you and your family. You have to manage your yourself. I have to go bhopal urgent for attending seminar. Driver drop the toing van drop th3 vehiclw at dahod on my residence. After that we are conitnuously trying to them for toing my vehicle to showroom for further check up but they are saying that they have no time. I am highly diaappointed by the service of tata motor. We have three tata car in my family but there service is very poor i advise to every body to not to buy a vehicle from tata as they never understood the problem of customer. Within one year this is third time i ma facing the probl by tigor and the service of tata motors.

Hi, i had given my tata bolt for a general service at adishakti cars bangalore, the car was running fine before service, but as soon as i pick it up from the service station not even 2 km the car stops and does not start, the service people tow back my vehicle to the service station then inform me that the oil pump has gone, there was no problem before the service but as soon as the service is done this problem arises and now after taking 6800rs for service they expect me to pay 8000rs for the pump, after questioning about the service they say they have not checked the oil pump so it is not their fault then what is the use of paying 6800rs it is just like paying money and getting my car damaged.

Dear all i am buying the car tata tiago from auto vikas motinagar delhi but due to accident on lucknow expressway to 8th nov.18, i was complaint to tata customer care he arrange the tow crane services charges paid but my car is insured from bajaj allianz so unable to cashless from ashoka motors agra so transfer the vehicles to road x and he is making my car through cashless services but tata vendor is saying parts is not available please look into matter he is embarrassing for consumer tata tiago is highest selling product but parts is not available in agra vendor please look in to this priority still my car is in stuck in agara road x …!!

Please make the brand in fame not in name …. Need your help

Regards
Piyush
[protected]

Dear sir,

I has a problem with parin showroom in rajkot that they misuse my tata tiago car. They dont ans even 3 days later. So thats not good for your company reputaion. Thats not right for any company that they use my vehicle without my permission. I complained there but they give me doucur that they give me free car service. I dont take it. I want detail use of my car. Please take immidiate action on my problem.

Hello sir i have am minesh patel from anand gujarat. I have serviced my car tata indigo from shreeji motors anand and i have very wrost experience. I have spent about 50000 only for service engine and other work but it's finally like zero. I have serviced my car because our feelings. But it ruend. My car number is gj23w4689 and owner name is jaydeepsinh mahida. I m giving car number for checking in your database about it. Please contact on [protected]/[protected] for more details. Also i am adding bill from your service center but i am not doing right now. Just waiting for your response. I will do it in next complain.

I had purchased a car tata bolt from authorized sale dealer of tata from hamirpur, himachal pradesh in may, 2016.in built music system was supplied alongwith the car.in june, 2017 the music system became out of service. It was shown recently to the tata authorized service station/dealer at noida, up. They made an estimate of rs.45, 000/- for bringing the system in working condition. I was surprized to note this huge amount for the system which gave only 14 months sevice. Such systems should not be supplied along with the vehicles which are not warranted for the warranty period of car which is three years. I am trying to get this system repaired from local market.
A reputed company should not have bad name for such inferior systems which do not have any reliability.

With reference to my previous complaint no.[protected] & 1-[protected] still I have not any updates from customer care department.
On 20th December 2018 I visited to Concord showroom to pay Rs.4400/ for my old vehicles green tax. At the time Swapnil Shah said me that by mistake he paid 0 dep. Insurance of my new car hence he demanded me Rs.7500/ or to share some amount.
Already I had paid all the amounts as per the deals then why he is demanding the excess money apart from the deals?. If he made mistake then why I pay the said amount ? Because company has already declare the discounts on new vehicles. while I booked the car & make all the payment as per the deals then why he is demanding the excess money? Also I want to mentioned here that why he is forcing me to give the sign on customer feedback why? If the customer is satisfied then it is to be signed but still I am not satisfied with services which he given & no communication from his side & demanding the excess money then I have sign? With reference to my last complaint & now this complaint can the customer care department help me in my complaint. Will they take necessary. Because Tata motors is well known brand but this kind of services & demanding excess money by its employee then why people will purchase Tata cars? Already they harassed me. I am requesting to the concerned department to take necessary action & help me.

I bought a tata nexon car in april 2018. I met with an accident on 24th nov'2018 and sent my accidental car on 25th nov'2018 to the workshop of tata motors at vasant kunj (Tata treo). The workshop took more than 20 days to repair my car. Since 25th nov, 2018, i myself had been calling the workshop to get the update of my car and the workshop manager kept on promising me that within a week's time i would get my car back and after every week he used to increase the days by saying it will take 2-3 more days on the pretext of one part pending or other. I was so much harassed by the behavior of the tata motor's workshop. After 20days on making at leaat 100 phone calls and requests, finally i was asked to pick up my repaired vehicle back, when i went to the vasant kunj workshop to pick my vehicle then i was handed over a bill of rs 14000/- to pay for getting my accidental car repaired despite of having zero depth insurance of my car and to the utter shock to me is that the front glass of my car was broken by the workshop people which ws left unrepaired by them and they wanted me to pick up my unrepaired vehicle. Had i not observed that the front glass of the car was broken, the workshop guys would have handed over to me the unrepaied vehicle. It is pertinent to mention herein that even after the accident, the front glass of my car was intact, it wasn't damaged at all and it got damaged by the workshop people during repairs. Today i am repenting that i bought tata vehicle because of the services of the workshop. If this kind of service are given to the tata customers then i would never recommend anyone to buy tata vehicle in future. I never receive any call from its customer service department regarding my accidental vehicle, never even for a genuine feedback.

This is to bring to your kind notice the issue i have been facing from your workshop located in gurugram by the name of hartron motors, sohna road.

I owe a tata zest xt registration number up 32 gr 1977.

I was travelling to new delhi from lucknow on dec 08, 2018 when i faced some problem with my vehicle & the check engine warning light was witnessed. The very next morning, ie dec 09, 2018, i took the vehicle to the nearby workshop, ie hartron motors. I was attended by the employee named mohit dabas. He apprised me a rough figure of payment around inr 10, 000. I took the recieving & proceeded back home. Later that evening, he rang me to seek permission to change some more parts that need to be replaced asap for smooth functioning of the vehicle. The parts included clutch plates, clutch wire etc. Mohit asked me to collect my car on dec 10, 2018 as it needed time to be fixed. I agreed for it.

As it was a monday morning & i had to rush for work, i did not check the vehicle thoroughly thinking that the workshop must have done their work well. The bill of the same is attached with this mail. Even the cost they charged id not justified in the bill, inr 18, 692. But i started face the issue just after few hours. The central locking system was not working. I rang mr. Mohit to seek help but he said it might just be some glitch & to reset the settings. I did it but the problem was not solved. I had clearly specified mr. Mohit when i submitted the car for repair that i will be on travel for work purpose so please make sure the problem is resolved when you return the car. The car again started showing check engine warning & also started to over-heat at some point of time during my journey.

I got a call from workstation regarding the review & rating of the service on dec 17, 2018. The employee on the call forwarded my call to ms vandana. She assured to solve my problem by evening but failed to do so. Its been 5days now & my car is parked here in lucknow. Nearly every alternate day i call her but she is never available with any solution. She always says to give me a call back after discussing with her seniors. This attitude of hers is so unethical & unprofessional.

I still am facing issues with the car & the service has disappointed me alot. Infact after several remainders, the workstation has not provided me with any solution. Please help me by providing a solution asap or let me know if your company is not planning to listen to this complaint. I'll just sell off this car & proceed to buy some other brand with better services.

I have attached the documents for your reference,
1) bill receipt
2) invoice
3) call history of the employees i had a word with

If you require any other additional detail to look into this matter, please call me back with some solution that can be enforced asap.

Thanks,
Shivam srivastava
+91-[protected]

Hi,
You can reach me at +91-[protected]

I want to bring this in your notice that i purchased tata nexon my car number (Rj 10 cb 1117) xm on december-29-2017 in jaipur, rajasthan from shree shyam motors jaipur, i was unsatisfied with the performance of the car, and finally 15/07/2018 engine problem and only run 10800 kms. And after 1 month replace new engine.

But after engine change car. I am face different different problems i have all documents and now again clutch plate and gear box not working and now again car in shree shyam workshop now again say after 10 days work completed

Kindly find below the details of the car.
Chassis number:- mat627121hlp16663
Engine number:- 1.5crail01psyw29222
Model no. :- tata nexon xm 1.5 rtqbs4

I m attach all work copy in my car

Also send mail [protected]@tatamotors.com

Note :- i have also consulted my lawyer for the same for legal action, i am patiently waiting for your response for next 5 days.

You can reach me at +91-[protected]

Hi,

Just thought I ought to inform you all about the ways of dealers of new cars.
I booked a new Tata Nexon XM desiel on the 24th. of october.
Before I booked the vehicle I was told through other sources there was just one such vehicle in all the stockyards in Mysore and that it was with urs cars.when I handed over the cheque I specifically asked for the month & year of manufacture from the salesman, Mr. Vishak. He falsely stated as October 5th 2018. I told him then that I was not interested in the year as I already knew that (all old models were out of stock at the end of December) but I wanted a proof for the same . He promised to let me know the day after. The next day I got a message from him saying he was at his Regional Office and could not communicate with me but the car would be ready for delivery on the 2nd November.There was also a lot of communication going on about accessories and a special number plate and in the midst of all this I forgot to ask again about the VIN number Finally I took delivery on the 2nd of November.

After a month I received RC in which it mentioned manufacturing year as 03/2018 which is almost 9 months old. I was really upset about this and spoke to the concern person immediately. Basically, I got no response and no help from them.

Also, not every customer is a TBHP member who knows all about VIN numbers and checklists etc. Does this mean that just because the average man on the street is not knowledgeable on the finer points that they can dupe customers this way?

The car has been standing on these tyres for 9 months. Tyres were produced 8 or so months ago. What would be the effect on these tyres? As we on TBHP know, the rubber in tyres has a shelf life and all the tyre gurus on this forum always maintain that one should never buy a tyre if it is more than 6 months old. What should I do about the tyres?

Is this the way to deal with the customer by cheating. I want you people to settle the matter.

I hope you all will take immediate action against the compliant i will be stating
My vehicle tata ace zip which was being repossessed on 29/11/18 without any notice or phone call to the owner
Now its been only 18 days since the day of repossessed and i came to release my vehicle but the agency told it has been sold
How can this be possible? Without any notice how can they sell the vehicle
Its a great disgrace for your company
Ceasing vehicle without a notice and selling it for your benefit without a notice
Please take immediate action or else i vl registered an fir against your company

Dealers are still charging illegal handling or logistic charges. Booked a tiago and found them to charging handling charges and as far as my knowledge that’s totally illegal... Dealers are still charging illegal handling or logistic charges. Booked a tiago and found them to charging handling charges and as far as my knowledge that’s totally illegal... Dealers are still charging illegal handling or logistic charges. Booked a tiago and found them to charging handling charges and as far as my knowledge that’s totally illegal

Recently bought a tata tiago from society motors kanpur. It was a pathetic buying experience. Staff is non qualified, not aware about their products themselves. They don't know how to deal with customers and speak in a tone as if they are doing a favour. For added accessories they quote price twice the market price of that product. And then they lie that it is because of gst and courier cost. Such showrooms are not a healthy sign for tata as it harms the relationship between customers and tata motors. Only reason i bought the car is because i wanted to buy an indian brand and i trust tata. At the same time tata must take some strong actions again such loots and non qualified employees

I got this fake email from tata motors saying that. This is from "shine.com" not from real tata motors, they promised me for job and asked to deposit money. These were the wordings below. Please take some action about this.

"dear candidate,
Ref: selection and initial response of your resume online. Information for selection of final stage in plant of “tata motors" ltd.
Recruitment offer. –the company deals...

I owned tiago just 7 months back & runs 5000 km. Now music system is completely shut off & not working,
I searched & found many similar cases uploaded by people in social media, & found temporary solution of battery - ve cable reinsert, but problem recurrence.
Now i loosing trust on tata product, where i was feeling proud on the recent launches....

Hi,

My car(Nexon) met with a small accident and rear bumper and Dicky need a replacement. Insurance person already gave approval in first 2 days, but till date i am getting same reply that "material is not available".

I have dropped my car on 4th dec (Tuesday) in Concorde motors, Tathawade branch, Pune and its been 15 days i have neither got any call from them nor getting update.
Concorde claims that they are the leading dealer in Pune but looking at the service they are providing i am very much disappointed.

Please look into this issue as without using my car i have to pay my EMI unnecessary.

Hi,

I have dropped my car on 2nd dec (Sunday) in concorde motors, tathawade, pune because my car met a small accident and right hand side of front bumper and headlight is broken.
Insurance surveyor has given approval, but till date material is not available. Supervisor is giving same answer whenever i call to know the status that, it will take another 3-4 days.

Today is 17th day and status of my car repair is same.

Vehicle number mh14 cx 1513

Hope the serious action will be taken against such organizations which play with company's reputation.

As an indian i am happy that, tata motors market share is increasing and company's reputation is increasing.

In such scenario if customer is disappointed, will not buy tata car again. Atleast i wont.

Request you to help me in getting my car as early as possible.

Looking forward to experience improved tata motors customer support.

Thank you,

Best regards,
Dhanajkar

The main complaint of tata nexion xm is no consumption as per your commitment. I am driving this car from last one year but the consumption is not more then 17 km. I think it is cheeting with costumers. The suspention of the car also need again and again attention as it loosen few nuts an d need tightning. Last 28 years i am driving the car but in so lettel time the floor voices disterbed me it is the 1st time. I have driven, maruti 800, alto 800, ford fista, sweeft desire, fat car, ambesdor, centro, so ples check it