Tata Motors Complaints & Reviews

I have made a biggest mistake of my life by purchasing a tata product from concord motors, ghodbunder road, thane west.

1. Upon purchasing a car in mar'18 i got a coupon "maximum march offer" (From concord motors, thane) for which i was eligible for a american touriest bagpack now post 6+ months i have not received my gift even after more than 50 follow ups and esclation to concord motors highest matrix as well as to the tata motors officials.

2. At the time of purchase, concord executive made a mistake on home address while applying for rc.
When i esclated the issue post receiving it from rto. Concord guys asked me to submit my rc with them and promised me that they will get it rectified as soon as pissible. Till date it's more than 4 months i don't have my rc back.

At my utmost surprise i got to know that my rc was with them for more than 2 months and they didn't file any request at rto office. Infact they all lying on all the call upon my follow ups on those days by saying that they already submit my request to rto and will get my rc by courier.

I esclated the same to mr noor at concord, ashish (Tata official) but till day no strict action took against anyone... They all are just testing there customer patience.

It's really bad that post 6 months as well i am running my vehicle without rc...

Very bad service by both... No one give the proactive response. All the time it's customer who follow-up. Was never expecting the same from tata and concord.

Highly condemn their behavior, services...

To whom so ever it may concern,

My Vehicle MH05 DH 1497 Admitted to the Sudershan Moter service centre( Responsible persons: Mr. Lavesh & Mr. Gopal Sonawane) for following problems.
1. Hard Steering wheel
2. Warning lights (AIR BAGS/SEAT BELT)
After first complaint the Car admitted to service centre on 18/09/2018.The Car delivered on same day, but we face same issue again hence the car was taken to service centre on 28/09/2018(job card opened on 03/10/2018).I was informed that the vehicle will be ready in two days.Even after frequent follow ups issue didn't got resolved.The person told me that car is on diagnosis and they are unable to understand the issue. Hence they submitted the query to Tata Motors. After that I was informed that some parts need to be replaced which service centre will receive in 6-7 days and the fitting will be done in one day after which I can take my car back.I After frequent follow ups with the above mentioned persons the service centre called me for delivery of car on 18/10/2018 stating that the car does not have enough petrol for delivery so please pick up the car. After reaching service centre and waiting for 3 hrs the person told us that the parts installed in car are of Tiago XM model and not of Tiago XZ model, due to which now we are facing following problems
1. Music system is completely not working.
2. Central lock not working
3. Issue in power window(driver side)
4. Seat belt indicator not working properly.
5. Light in the car is not working properly

Besides this Toe hook is missing. And the major observation is that the car is misused as the Car running KM at the time of admitting to service centre was 2389km whereas after delivery it is 3864km, the difference is of 1400km.

Also the person informed us the parts for Tiago XZ model will be received by them in 7 days after which they will make the installation.
Even after car lying 20 days in service centre issue didn't resolved.

I request you to take strict action on the service centre.
And help me with the issue to get it resolved asap.
also I am unable to upload the video but attaching here with some photos

This type of service centres are damaging the image of TATA motors.

Mr. Boloram das of bhagyashree motors, bongaigaon branch (Assam) is a pathetic salesman, a guy who just lied me about delivering a sumo gold on time.
I had an urgent requirement of the car.

I went to the tata showroom of bongaigaon (Assam) named bhagyashree motors to enquire about a sumo gold 13th october, 2018 and met mr. Boloram das, a salesman. At first he said they dont have a car in stock and couldn't deliver me before 20th of this month. That was okay. I went out and contacted kamakhya motors, guwahati. They said they have the car n will deliver me the car. I was happy.
15th oct, i was about to book the car to kamakhya motors and just before that this bongaigaon salesman guy, boloram das called me up and said we have the car please book here, you wont be required to go to guwahti. I said its okay so i went ahead and book the car at bongaigaon as he said he will deliver the car to me the next day.

And then the drama starts as i call him the next day and kept lying me that he will deliver it on the next day, they didn't. I was still not that upset hoping to get the car the next day.
16th morning he calls me up and says our driver have gone to collect your car from nalbari (Assam) and i will get the car in evening, an hour later i asked him what time should i come and he says sir there is a problem,, the car was booked earlier by someone else and the person who booked the car have come to take it, please wait we will figure out something and will give it to you as you have an urgent requirement. I was holding my anger and said okay. He says take the car on 17th morning by 12pm. I still said fine i will wait.

Today moring i. E. 17th october 2018 he sends me an sms giving his managers number asking me to calls him. I did call the manager and he says he doesnt know anything about the delivery. I was shocked.

Kindly tell me what should i do? Is this the way tata motors works? I have all the recording of my telephonic conversation and the sms he send me!

Officials do react, i dont think i ever gonna buy tata the next time if guys like mr. Boloram das works in your company.

Such a pathetic experiance.

Contact details of boloram das is[protected],[protected]

I went to balaji motors rampur up on 14.10.2018 for the query of tata zest diesal. The sells manager kept me waiting for an hour approxy but he did not take my query seriously. He was not paying attention towards me. I asked him again and again but he did not pay any attention. If he is so irresponsible at the time of booking what his behaviour would be after that. He should apologise otherwise i will think about dzire or amage available in the market. These type of employees need to change their behaviour or they will damage the reputation of tata motors also. He should apologise otherwise neither i nor any member of my family will ever go to tata motors. We will think about other options available in the market. From-rajendra singh contact no. [protected] address - rampur up.

Sir, i want rear mudflap pvc set of 2 of tata safari dicor urgently... Due to heavy rain i need to fix it. I enquired several service centers about this for the last 2 months after flood, but no body should have it in stock.. If you are able to send me the spare via courrier i wil mail you my address.. Kindly resolve this problem by sending me mudflaps via courrier or post... Please mention your mail id.

Thankyou

Chikku :-[protected]

M/s. Banerjee automobiles, asansol, sold me a car tiago bearing chasis no. Mat626201jkh74453 on 07/10/2018 and delivered the car at my house. But did not provide me any exchange bonus against exchange my nano cx car of 2013. Moreover they charged me rs. 5, 000/- extra as temporary registration fee. Why? When i am purchasing a new car from a dealer of tata motors in exchange of an old tata car, how they can charge me any amount as temp. Reg.in addition to fees for permanent registration? Neither any scratch card nor any foot mat has provided in spite of commitment by mr. Tulsi prasad shaw, who dealt with me. Please take appropriate action in this regard.
Somenath banerjee,
For achinta banerjee (Son).
[protected].

Dear team

I buy tata tiago xm 1.05rtq bs4 i n feb 2018.in sept car running with 10000km where front right side tyre creak so i visit your dealer shree shyam tata moters who decline the warranty and said that tyres are from our 3rd party bridgestone product so we dont have warranty. And they decline the same.

As i am also a service man so i know what about warranty and service. Your tyre creak as i know when i running car 250km and stop when i wakeup early morning the tyre fush there no vacume and see that tyre creack..

I want to replace the tyre other wise i take other assistant with court.

Details mention :-
Rc no :- rj 23 cc 3467
Chassis no :- mat626141hkp97641
Engine no :- 1.05lcr02psyw29266
Owner name :- sitaram saini

Thanks & regards

Sitaram saini
[protected]

Mai mohd waqar, meri gadi ka number hai up-78/ex-9631, iski service mai 3 baar se rooma service centre kanpur me kra rha hu, lekin wo kabhi ek baar me service karke nahi de rahe hain aur to aur waranty me rakhi hui cheejo ko badal nahi rahe aur dalane k liye kaho to uke paise mang rhe hain, meri gadi ki service proper nahi kar rahe hain manager se complaint karne per bhi koi sunwai nhi ho rahi hai.

I bought tata tiago xz in dec 2017 and very sorry to inform that my car is giving me trouble right after 5k kilometers travelled. One of the rhs front shocker broke which i got replaced from the service centre the very second one ie lhs front shocker broke before 14k drive which i got replaced today. The ac of the car often gives me trouble which i get repaired twice. Previously from the ac vent was choked and small small chunks of dirty black ice came out from the vent onto my body. Never encountered this kind of things before as i do have my swift dezire 2010 model but never gave such kind of experience. I think my car needs to be replaced by a new one so pls look into the matter and get my car be replaced with a new one.

My complain when addressed was not resolved as they can not do anything with the mechanism as it is all computerised.
If mileage is very poor, that is what will be.
If want better mileage, then shift and drive only in highways with speed of 40 to 50 kmph, which is ridicules.
I don't know how was my previous complain resolved without providing a solution and justifying the poor mileage of less than 10 km/lt which the vehicle gives against big claims of high mileage 16km/lt in town driving.

Aapke service centre mein kisi prakar ka response nahi mila car servicing or mujhse paise ki gyi gadi bar band hona
Geyr atkna car chalte chalte band hona insaf kaam ka mujh se paise mangna premante karoge toh aapka kaam hoga mairi new car h sold car hh first servicing first servicing me ye baat batayi thi maine
Uske baad nahi kaam nahi huwa aur hum se paise ki maang karna

Sir

I am using tata safari dicor kl27- a-2545 for last 10 years, last month the car is showing a missing problem and the service lights are engaged on the instrument cluster. I approached my nearest tata service center focuz motors thekkemala, pathanamthitta, kerala, 689654. I contacted mr. Nelson and sreejith who were handling the service supervisions and they told me to come for the check. I reached there and discussed them about the complaint. This complaint is causing control valve failure in my first injector and i repaired it twice in bc diesels. Without getting the availablity of showroom service i went outside and repaired the injectors. The thing is i begged nelson and sreejith to solve the electric problem which is the cause of my injector failure. But they neglected my request and 13 days they put my car outside there garrage and spoiled. My mirror also damaged from there. I can understand there is some sort of rush in service due to flood. But the thing wonders me is they didnt even check or scanned the car. Just waisted my time. Sir kindly avoid this type of guys from service centers and also give us more support from the service centers. I didnt applied for any insurance for maintanence and my car is not flood affected also. But i am not getting proper service from focuz motors thekkemala which is a gud sevice center in past and now nelson and sreejith is spoiling this name. Kindly take necessary action and please repair my cars open circuit in first injector 0201 error.. Thankyou

To start with, I had coolant and Electrical issues as soon as the car was delivered. I also got an annoying "Thud" sound from the Boot area in the back while braking the vehicle and also while driving it over the bumps and broken roads.
I can also hear the sloshing of the Fuel in the rear while driving when the windows are completely closed which makes me question the quality of the materials used for sound insulation inside the cabin. Even the Alto doesn't have this particular issue and did not quite expect from an SUV which costs around 14 lakhs on road.
I'm also noticing the wobble from the front wheels and the steering wheel when driven hard or driven in low speeds.
Today, to my surprise, i had been for a long drive in the night and noticed that the projector head lamps shake and vibrate a lot while driving on the bumps and uneven surfaces which i've never noticed in other cars like Maruti Brezza and Scorpio which also have the similar projector head lamp set up. Not sure if this happens in other nexons also since i didn't get a chance to check this out.
The vehicle emits white smoke for 30 seconds at least when i start it every morning. The engine also starts with hiccups rather than a smooth fuel intake.
The Transmission becomes too much jerky in low speeds, especially when it shifts from 2nd Gear to 3rd Gear. The engine also shut down in traffic once giving me a nightmare.
Sometimes, it doesn't crawl or creep in low speeds and the movement i accelerate, the car becomes jerky which is difficult to manage.
I need to slot it couple of times at least to get the reverse gear working.
The lights become dim all of a sudden and become bright indicating the issues in electrical system or the battery
The infotainment system is too slow to respond, Android auto doesn't work at all when needed and the screen just goes blank, tried with different android phones and Original Cables. Still the same lag and unresponsiveness which is annoying after spending so much on the top end model for these features
The mileage shown on the MDI and calculation according to tank full method doesn't match at all no matter how many times I calculate. This doesn't even gives me a mileage of 12 kmpl even when driven on a very light foot. This car is becoming my nightmare day by day.
got the attached error sign on the instrument cluster and the car stopped moving which caused me to go through hell by causing traffic and inconvenience to me and other passersby. I had to literally park the car twice in the middle of the rain and traffic until I reached home to cool off the clutch so that the error indicator turns off.
After the replacement of the head lamp assembly for extensive flickering issue, there was an issue of water entry into the head lamp assembly. I had visited the adishakti service station and Mr Naveen and Mr Susanta helped me with it and got them replaced. But the problem still exists and it's gotten worse. The latest pictures have been attached as the proof and the previous pics have are with Mr. Susanta already. Also to mention, the assembly has been changed twice already.
Off late I'm also noticing few issues in the electricals of the car. To mention few, the infotainment system doesn't shut down after turning off the ignition and opening the driver side door. I have to switch off it manually.
just noticed the car overheating and going beyond the mid-level mark on instrument cluster. Not sure if it's sensor issue or the engine actually over heated. No issues like breakdown or steam was noticed but it got me worried in the traffic.
The Unlock button on the driver side doesn't work at times and this was noticed multiple times with both peps key and normal keyless entry remote. This might be related to the infotainment issue again that I mentioned earlier.

Therefore, as a pained customer and with lots of regrets and miserable experience, I feel I'm cheated by the dealership or the OEM (You guys figure it out). I'm humbly asking you to either replace this piece of Junk with an unused, new and problem free piece or refund the my hard earned money that includes Road Tax, insurance, AMC, First month EMI for the loan, the worthless extras and accessories I've paid for along with the showroom price of the car.

Respected sir,

I have purchased tata zest xt (Top model) in jan. 2015 from pandit auto pimpri pune with reg. No. Mh 14 eu 0548, in oct 2016 one of alloy wheel (18 spoke) was damaged and immediately i approached to pandit auto pimpri pune to provide me new alloy wheel (18 spoke) and even if repeatedly request made from oct 16 proper response not received from them and always told by them that the said alloy wheel is not available in stock and will be intimated after available of the same. However in july 2017 i approached to panchajanya auto pune since july 2017 they also told the same, that the said alloy wheel is not available in stock and will be intimated after available of the same and till date i have not got the same and since two year i am unable to drive the car for long trip it can be ensure from cars meter reading as the kilometer reading shows on date is 4750 only after lapse of 4 year.

In this connection please refer to my complaint no. 1- [protected] dated 02/10/2018 under which i have lodged complaint but till date the problem has not been resolved yet.

Due to good looking of alloy wheel (18 spoke) i purchased the top model of zest i. E. Zest xt and now due to non availability of the said wheel purpose of the purchase of the car is not fulfill.



It is requested to kindly arrange me alloy wheel 18 spoke as an early date and resolve the problem. Image of the said wheel is enclosed.

Regards

Thanking you.

Regards.

A commercial new car indigo ecs, in 4 months timing belt fault, 8 days in service center to rectify, in 10 month dynamo fault and many other complaints. Now car is tafe coimbatore for past 1.5 years and no solution... Incident happened before a chennai person had a complaint for his 10 new cars which came in media also. Till today issues continues. Tafe coimbatore..

Kannan
Coimbatore

I am vinod kumar form jind haryana.

I buy a tata truck 2518 bs4 in august 2018 from daisy motor prt. Ltd hissar. After complete body making work than began on road. We faced some problems in my tata truck

The truck jam on road in running time.

Brake leathers jam and abrasion with drums because for that hit generate in tyres.

When i buy turck your company dealer tell me truck fuel average near about 4.5k. M/litre but it not more than 2.5k. M/litre.

I made contect several many time on company toll free no.[protected]

my complaint no.[protected] and [protected], [protected]

In addition contect many tata dealers and tata service managers-

mr. Surykant mo.[protected]

Mr. Ritesh mo.[protected]

Mr. Nitin mo.[protected]

Mr. Gorav bansal no.[protected]

Mr. Rajesh mo.[protected]

He talk to me badly and miss behaves with me

I have send my turck 7time in tata agency's

Daisy motor prt. Ltd hissar -2 time

Goarv tata motor jind-2 time

Surendera tata motor ambela city-1time

Shivam tata motor jind-1 time

Shri. Bala ji motors aagra (U. P)-1 time

But i not solve my turck problems anyone.

In that problems my vechle delay many time and i lose lot of financial and mentally disturb last one month.

Please solve my turck problems.

Otherwise i am case file against tata motors in consumer court. my contact no [protected]

I m facing suspension issue from start and cudnt get solution yet from ur concorde service center tathawde pune. There is zero suspension from my nexon mh12 qf7105.. Please help to resolve my issue due to which i cudnt get relif while driving. Continuesly it's shaking on highway which is no acceptable by consumers because other cars give smoothe suspension n we by keeping trust on tata we r facing this issue which is not solve since 6 month so pls do d needful n solve my issue

Wobbling in 2nd slow speed
I am experiencing jerking problem with tata nexon xm. I have visited tata service center regarding it for 4 times. I complained about it on their provided app. Still no solution. And today, while driving to pune, the acceleration failed suddenly. Car didn't accelerated even after pressing the pedal 4-5 times. It was very risky, disappointing and embarrassing while driving with my relatives.
Overall, very frustrating performance by tata nexon. I trusted tata, but now i'm so much disappointed. I want my car replaced or money back. Help me am waiting

I have purchased a Tiago in October 16 since then it is followed by my 10 friends buying 8 Tiago n 2 tigor but as per your assurance there is no service station in our midc n government colony area though u opened ur sale department.we annoyed with ur response. I tell you that in boisar Maharashtra there is every motors service station rather than Tata motors decreases ur 20 % sell in such big market.kindlyfocus on this issue to boost ur sell in responsive market.

We were shown a demo car (Xza+ variant) with many features, the handbook also mentions all these features, but the car does not have them. The features deleted are as under rear fog lamp, rear charging point, rear camera display while driving, sensor switches on central console etc. We booked the particular version because it had all these features shown in the demo car. You showed one car varient and gave a different version without informing anything to us while delivering the vehicle. This actually is unacceptable and unprofessional and almost like a fraud.