Have been a user of a tata altroz with a registration number DL9CAX4102 . I recieved my altroz on 29.jan 2022 after a long wait & follow ups.
The car is superb to drive. However the customer care experience is unexpectedly low.
I had tried to get the first service of the car after 2 months however, the given numbers were either busy or were not picked up at autovikas, moti nagar as this is the nearest service centre from my place. I went to autovikas, in the month of april to drop off my car for the first service, but i was turned down as i had no prior appointment. I kept on following up over phone calls but the results were not so convincing.And had driven the car with various shortfalls.
On 4.aug, my altroz broke down, which is just 6months from the date of delivery of the car. That day, I was driving from Air force central medical establishment to my way back home, when the Air conditioner started blowing out hot air with a burning smell.
Lately, engine oil & high coolant temp indication started illuminating . To avoid any mishappening i parked the car at Sir ganga ram hospital, rajinder nagar and called up the on road assistance around 03:45pm. And i was informed that the radiator fan was jammed. The car was then towed to the moti nagar service centre around 7pm from the hospital. Unfortunately it is very disappointing to realize that a new car from The Tatas broke down within just 6 months of delivery, which also proved out to be a huge inconvenience for me.
Now that my car was already at the service centre i had told Mr.Rajinder to do the scheduled service at the same too, as i had a date for car service for 8.aug, which was after 4 days.
A list of shortfalls is attached alongwith, the same was shared with Mr.Rajinder & Mr. Jawed, to work upon, while servicing the car. Most of them have been rectified, however, the gap in the bonnet of the car(left side) is reduced but still present. At the time of picking up the car, i was told that it is the manufacturing defect.
Now, pls advise who shall be responsible, in this case, if the parts of the engine bay gets stolen, or water enters the engine bay during rains because of this gap. If it is a manufacturing defect there should be an alternate provided to the end customer.
To my surprise, the car service was marked
as the second free service . Upon enquiring about the first service, they denied the same, as it was past 2months. Without accepting the shortfall of their own service station & non availability of the slots at their service centres and no walkins were entertained either.
Unfortunately, my car has missed the first free service as commited during the time of purchase, despite following up so much.
This is my third self owned car, and i have had so many disappointing instances since the delivery in this car alone.
I have never had any such bad experiences in Hyundai or Honda neither with the cars or with the service .
Hence, now i seek resolution for the first free service of the car, which was commited to me at the time of buying the car. With deficiencies of slots & highly unresponsive customer care at the station, my car could not be serviced on time and now they are not taking up the responsibility for providing the much due first free service of the car.
Hoping to hear from you soon in this regard.
Tata Motors customer support has been notified about the posted complaint.
