Tata Motors Complaints & Reviews

Dear sir, I have bought Indigo eCS and In firt service I got bad response from your Manager in Macro motor Mohali punjab. He behaved very roughly with me and his words: "Me nahi yahan teri service hone dunga tu jaha jee chahe complaint karle par teri car ki service yaha nahi hone dunga" I also compaint to agency owner but he did not take any action I have 3 car of your company and its really a shame service from your company side. Its my complaint to you, if you can solve this and I will wait for 1 week. If you not solve this problem then I will file case on your company and will go Media. Thankyou, Navdeep kumar [protected]

Dear sir, I am from kerala cochin.I have purchase indica vista in 2013 dec last month.it is used for taxi permit.now rust has taken in several parts like doors, roof, engine foundation etc.it have never happen in other tata indica vista.sir if rust go like this after 3 years I have pay more amount for painting.please help me.

TO PRINA MOTER GAYA YOUR COMPINY IN I MAKED A MOTER CAR BAT NOT SUCCESSEFUL AND NOT CAREFUL. SAM PTRS EXCHANGE IN MY MOTER CAR, SO THESE-- -- 1. MAKED COMPRESUR A/C 2. FUSE 3. RELA . OR CUNDENSAR. 4. MUSIC SYSTEM. REKHA SINHA SIR I REQUST FOR YOU MAKED THE MOTER CAR. BRO1AR9185 INDICA VISTA AURA QUATRA ([protected], [protected])

Date: 19/05/2015 To The Customer Care Manager Tata Motors Ltd Hyderabad Sub: Delay in Registration of Vehicle Dear sir, With reference to the above subject, this is to kindly inform you that I Dr.S.RAMU have purchased a Tata Zest XT with engine no.REVTRN01AUYP04408 from your authorized dealer SELECT MOTORS at mancherial on 3/04/2015 on exchange mode. I had exchanged my old car Maruthi Suzukhi Swift Model 2010 bearing Registration No.AP01S7778 diesel . I handovered the old car to the dealer on March 4th week & I had forclosed the loan amount & handovered No Objection Certificate to the dealer on April 25th . But for your kind information my old car was sold & till date the ownership has not been transferred to the buyer's name & the car is on my Name . As you may be aware that as per the rules of Telangana State Transport a person holding more than one vehicle is liable to pay additional tax of 2% on the total cost of the new vehicle. My new car zest of petrol cost is Rs.740000 X 2% = 14800/- Actually I was planning to purchase car after Aug-2015, but your staff (Dealer) has very much impressed me with his attitude & explained the highlights of the car & made me to test drive & finally I agreed to purchase the car & finally purchased it. I am extremely surprised to the attitude of the person after purchasing the car he never responded properly & inspite of my several phone calls, he just postponed the things regarding registration of vehicle. As I am professionally a Doctor practicing at mancherial suggested my collegue dr's to procure the zest car impressed with its features. If this is the way of treatment I am receiving from your mancherial dealer, than how can I recommend your product to others. As I have already submitted the NOC to the dealer on 25th April it becomes the prime responsibility of the dealer to get the old car transferred to the buyer's Name & after that he should have get registered my vehicle within one month & clear the matter. As the dealer has made delay in transfering my old car in the name of buyer & my registration. I am not interested to pay the additonal tax amount of Rs.14800 & get my vehicle registered. As the dealer has delayed the vehicle registration, he should bear the amount for rs.14800/- & get my vehicle registered.It seems your dealer and tata motors are only interested in sale of vehicles and least bothered about customer problems Kindly I request you to look into the matter & do the needfull at the earliest. Thanks & Regards Dr.S.Ramu Cell:[protected]

I am using car Indigo CS eLX MH 14 CS 3497 I claim Ac compressor in extending warranty but according to Pandit Auomotive is not ready to complete this task because according to them one service is missing. But at 94000 KM i was getting the benefit of extended warranty for replacement of power steering rack. Now on which basis they are saying that my 40000 KM servicing is missing. If I am eligible at 94000 km then what happened at 132000 km? why they are not ready to give me facility of extending warranty?

Sir I Sourabh Shukla from jabalpur Madhya Pradesh, actually sir I give a call interview for tata motors through a career4india job portal, and I am selected for your company, but I pay 21500 rs.for bond security and 5250 rs for bank account opening. Sir but career4india not give to me my offer Latter and the Hr Mr.Dk Khattar switched of our mobile no.peramanently.. I was loss money.i think this job portal is using your company name and cheat to everyone because your company is reported company.please Can you help me.website- career4india.com Sourabh Shukla Mechanical engineer ([protected])

I purchased Tata Zest XT from Concord Motors, Patpar Ganj, Delhi in the month of January 2015. Prior to buying the same I had the test drive and was fully satisfied with the performance of the vehicle. From the beginning the car has missing problem, poor pickup and very high fuel consumption. I reported the problem and they replaced the HT Cable at first and later they replaced the ignition plugs. But unfortunately to avail. The car still have missing problem, very poor pickup, lot of knocking sounds, body sounds and very poor fuel average. I never expected this from a company of national repute. I would appreciate if a quick address and fix is offered. Thanks. Prashant K Shukla Car No. DL 1C S 8439 Phone# [protected] email [protected]@gmail.com

Dear sir, I went to costal automobiles for repairing my car and qigong told the complaints one by one the main concerned is I told the problem about air complaint. Anad other complaints of Channing engine oil andq other oils. They took the vehicle on[protected] and they gave my vehicle one the next day and they charged 5980 rupees. I was not satisfied with their service as the problems which I told them remained same. Till date I never went to private mechanic but first time I went to him and he simply rectified this problem. How can we trust such authorized service centers of you. Kindly request you t o solve my problem at the earliest . Thanking you maruthi mohan -[protected]

Dear sir, I have purchased 2nd hand tata manza about 8 months ago having manufacturing 2010. Recently there is a problem in engine with aloud noise. I showed the car to my regular servicing centre. After dismantling of engine there found some parts damaged the list of material are 1) Main connecting bearing, 2) Piston set, ring set, 3) Packing/gasket set, 4) Crank Oil seals, 5) Valve oil seal & valve set, 6) Timing belt & timing thresher, 7) Crank thrush washer... I have taken tata spare part dealers numbers from your customer care numbers but to no one dealer parts were available. Its very hectic that tata manufactured one car but no spares available in market. I am searching from 5 days for spares what to do. Only one option remained to sell car in scrap only.. or to go in consumer court.

Dear team, I wanted to share with you my recent experience or rather torture I should call. Here are the sequence of events followed and made me frustrated to write to you: 1) My first visit to KHT motors and I was greeted nicely and later drove a very bad Tata Nano test drive vehicle. I had anyways decided to buy the vehicle so test drive vehicle didn’t change my mind. 2) My conversation started with KHT motors Domlur sales people. I understood about the Tata Nano 2015 model offer and we decided what all accessories will be offered by them. 3) I finally took all brochures and said my company will pay the amount and I will pick the car. 4) I was being forced by Manager and Sales rep that I should pay the booking amount, it will be refunded as soon as the car is delivered. I wasn’t ready to pay, still they asked me multiple times…I said I don’t have cash and they said you can pay by card for now and we will issue a cheque. Initially they said there is 2% CC service charge I need to pay and I said you don’t take deposit now as I’m not interested to pay booking amount. I am not in hurry to book the car and they said ok we will not charge anything and refund full amount. I paid and went. 5) Few days later I got to know that Tata Nano 2014 model has even better options and coming with 60gm gold offer for the similar model, when I asked KHT dealer about this and asked why you people didn’t update me this option…they just said it is not instock so didn’t update. How can they cheat customers like this? I asked other KHT dealer and the vehicle was available, that means they just hided facts with me and never notified what is best for the consumer. 6) I accepted that also and my leasing company paid the car on-road price and after that I was notified that insurance is required to take vehicle. 7) I got insurance done in 3 days and after that dealer people suddenly said now I need to get one form signed from my HR and after that vehicle will be sent for registration. I’ve no clue why that form was not shared on day 1 so I could’ve finished all formalities. I am not able to understand why sales people/manager didn’t communicate this to me. 8) I got the papers signed on next working day morning and asked dealer person to come and pick papers but he came only in evening and that day was lost from registration perspective. 9) I was promised that I will get the registration in one day but it was false promise and finally it took 3 days to get registration done. 10) Finally I picked vehicle on 30th April’2015 (after 8 days of payment being done), it was heavy rain day and the car was vax polished to hide the scratch on the back bumper. I couldn’t figure it because it was polished nicely. 11) I asked for the car cover and wheel cover (which were promised to me at the time of booking), and got a beautiful answer that we don’t have inventory and will give you as soon as it comes. 12) I asked about the booking amount I paid and I was being told that it will come from our whitefield office and it will take some time. I was asked to write a letter to issue 5000 rs cheque. Why should I write a letter for refund of my amount? I never was interested to pay that booking amount, I was forced to do so and later I am being asked to beg for it? I’m being made to write application to issue my booking amount cheque? Is this the way to treat customers? 13) I wrote letter and reached home, realized that mud-guards are not fit in the car and when called I was notified that the person who does this is not coming to work so it will be done as soon as he is back to work. 14) A week later my wife spoke to the dealer and asked about fixing mud-guard, Car cover and wheel cover. The response she got was the person who fixes it isn’t available and will get it done as soon as he is back, car cover and wheel cover is still not in stock and will give you as soon as it comes. She said ok. 15) I called the dealer again on 18th May’2015 and asked what happened, when do I get A) 5000 INR, B) Mud-Guard fixed, C) Car cover & D) Wheel Cover? And to my misfortune, it was horrible response from the manager and got to know that it will take 4-5 days more to get refund as the accountant is on leave…and other accessories we don’t have in stock and will give you when we’ve them and mud-guard will be fixed as soon as the person is back to work. 16) I can’t believe how this organization is working where an accountant is on leave for so many days and they do not have an alternative/back-up? A mechanic is on leave for over 3 weeks and they do not have a replacement/back-up? Accessories are not in stock for over 3 weeks? How do you make a consumer feel happy after all this? I really am disappointed to have faced all these issues while purchasing an Indian brand of car, I would never ever recommend this to anyone for sure. I don’t know what you / your team will do but I’m certain to put this everywhere in public forum and also raise it to all possible levels of consumer affairs. I hope that someone in your team also look at this issue and take firm action against such dealers who do not have respect for consumer. I’m happy to discuss this over phone and can be reached on +91 [protected] and look forward to hear from you at the least.

Hello Team, I bought Tata Safari from National Autowheels in June 2014. Since then this car is giving repeated Electrical and sensor problems. I have left the car at their workshop many times and often for the same problem. E.g. For MIL sensor (Check engine light), I left my car at least 7-8 times, then thrice for speedometer sensor problems. Recently a fault was found with ABS sensor also. If I have to leave my car many times for small problems like this, then I wonder whether they have competent engineers in their workshop. Many a times their service advisors overlook the problem and handover the vehicle as it is. E.g. I have reported in January that backside door is not opening from inside and I have left my car twice in their workshop after that but so far they overlooked that completely and problem is still there. 2 days back I took delivery of my car from their workshop and noticed that Odometer reading is now changed. When I left my car, reading was around 19000 but 2 days back, it was 14500. When I checked with service adviser, they dont seem to have any clue about it and they just pass the buck. In addition to that, I faced MIL sensor issues again. Also, there are issues with left indicator, left fog lamp and also left head lamp is not fitted properly. I am really surprised that, what kind of checks they performed, while giving the delivery of vehicle. This is gross negligence on the part of National Autowheels. I demand that TATA Motors take immediate action against them, as well as arrange for suitable compensation from them, in lieu of the loss I incurred in last 1 year. I have talked to Director of the company as well as General Manager and Customer Relationship Manager of Servicing team but sadly there is no change in their attitude. I also talked to Tata Motors Area Manager, Mr.Abhishek but he also failed to provide any concrete help. Today I came to know that dealer has closed the complaint, which I raised through Tata Motors customer care helpline. This is really shocking because: 1) How can dealer close the complaint and who has given them such authority? 2) If Tata Motors is letting a dealer close the complaint, what is the point then by involving Tata Motors customer service? This is really shocking to me that Tata Motors is also acting on terms of these dealers who are cheating consumers. If Tata Motors cannot handle the customer grievances, it should close down customer care helpline. Absolutely Pathetic!! Rgds, Akash [protected]

Iam owning tata indica ev2 lx model it was done 16000 km..in 9000.km the ac conpresser gone and they have changed that one in waranty right now tge same problem preset ac not working properly. Then they toled to change the bottom hose. That was leakend. And now also the problem continuous... I need a good solution this is a new vehicle but its geetting a conplaint again and again

Hello TATA MOTORS, yesterday[protected] delivered a TATA ZEST (XMA) on the way if became complaint . Total running km 136km .attached photos . Please immediately solve this problem. Otherwise I will publish this complaint that will affect your firm. This my feel

I have inddica vista registration no. UP 32 CS 2178 my car repaired your authorised service center reliance motor lucknow .They charge money r new front bumper but fitted old one . which is extremely cheating with customers . In this regard i lodge my complaint to customer care but still no action taken against service center

It gives me immense pleasure to write this mail to you, I don't know whether it is the right place to drop this email. Anyways, "I am very much thankful and delighted with your world class service that you guys are providing to your customers." For past 7days since 8th midnight, I failed to get the right person to escalate this, its been a great learning of struggle, that I am fighting for my car, even to know the status of work done/not done at your place. My car has got breakdown on 8th midnight at BHAGALPUR, Bihar and I have asked your Emergency helpline for your kind help, since 12:04midnight I am so delighted with response from your guys that after 7 days even I am still waiting for a Single Call even from your people. Still my car is lying there and just now after so many abusive languages I have used at your people got a response that might be I will be able to get my car tomorrow, Saturday. Isn't a question to you and your service and your service engg's skill/knowledge. Hiw and why you expect that a person who has invested 7 odd lacs for a car will keep himself cool and calm and wait for infinty time for a single call to know about the status/problem even, it took 3 days to inform me, after 15+calls and shouting/abusing your people, what is the problem actually perhaps!!! Using perhaps as still my car is not completed and there is a expectation thrown to me for tomorrow, 16th may will get my car. Your customer care is perhaps most wrost call centre in this earth. They are bothered to hear even, simply they are telling that "voice is not clear" and they disconnect the call. Surprisingly one of your executive telling that there no any car in having that particular registration no. Wow!! And he became rigid on his statement and diconnected the call without telling anything to me. ALas!!!for your company, till how many days you will be dependent on Trucks only there also you are getting threats from Mahindra and ashoka leland and few more companies... I have opted you simply becasue that you are pure Indian company...may it was my biggest mistake that I made ever. Thanks for such delighting service... Congrats from core of my heart. Regards, Siddharth Sharan Handheld: [protected]

Dear sir, My car (Tara zest)met with an accident on 21/04/15 near Baroda so I took it to the nearest authorized center of Tata in Baroda called miles motors.now they are doing it extreamly delay to get the car ready and giving so many reasons out of which don't know how many are valid and how many are not. By complaining at higher authorities I came to know that the miles motors were out of fund so they were not getting the parts but they didn't inform us the correct reason. And they said us all the parts are available with them only. When we call the manager of their services Mr.Josh used to give not proper answers as the result till the date I don't know what is the status of my car till what time I will be getting it. This kind of service is redicoulus and you should cancel the authorization of the miles motors.they are completely missguiding the customers.this will lead to bad impression of the Tata motors and the services of the Tata.motors in the customers minds.

when the car getting heat (after running or getting heat by sun ray) its remote system unlock get dissable.not opened by key remote. if opened by manual its give long horn. such type of problem happens only day time. if the car get cool (inner or outer side) then the car opened by key remote. i am facing this problem since four months. i had lodge a complain at local tata moters servicing centre (Maa Samleswari tata Motors, sambalpur, Odisha). but they didnt find the solution.they told me that when you face the problem immediately call us. now i face the same problem but they didnt respond. my car regd no. is OD 15 D 1636, INDIGO,

dear team I am very old and very fanatic customer for tata motors, from the day one Io have been using tata vehicles and not any other vehicle, I wanted the invoice copy for tata indica which I took from your dealer Manikbag Automobiles Hubli karnataka, my vehicle no is KA 25 B 4880 and the engine number is 475 IDI 05 ETZP 67369 and the chassi number is 600 134 ETZP 73345, when i have taken the vehicle from you, why should I pay you to get my own invoice copy, I have to get the same free of cost or else I will file an complaint in consumer court Note-you can mail me also the soft copy of the invoice '

Dear Sir/Madam, I have booked Tata Zest XM RT 90 PS on 19 Feb 2015 through Tata Zest booking portal for which I have received booking confirmation mail and on 29 Apr 2015 I have got the delivery of my vehicle from Automatrix, mangalore after paying 6, 48, 000+ 21, 000( booking amount ) but My registration and life Time Road Tax still pending as dealer saying that booking amount is not received by the dealer. My registration and road tax is delayed too much. I don’t understand when I have paid the money online to Tata Motors, selecting the dealer Automatrix, mangalore, then why there is no communication between the authorized dealer and tata motors. Why customer is being harassed when he has paid the booking money through online booking portal of TATA MOTORS. If this matter is not solved immediately, then I have no alternate except approaching to consumer forum. I am attaching the booking confirmation and my on line transaction detail for you reference. My mobile no is [protected] & [protected]. Now I came to understand, why public preferring Maruti and Hyundai vehicle. There is no communication between Tata Motors and their authorized dealers. When I am contacting the dealer, they are saying that they have sent the mail to Tata Motors but they did not get any response till now.Please try to understand, any customer, after paying full amount for purchase of vehicle, embarrassed in this way, how he will feel? Tata Motors have opened their online booking portal and in that portal there is option to select the authorized dealers but after making online payment, there is no communication between Tata Motors and authorized dealers. I am also working in Public Dealing Services, i.e. State Bank of Mysore, I know, any customer come across this type of situation, nothing more will happen, in the long run, reputation of that business organization will go down. I will get my money back going to consumer forum but any body on the finance of my bank, going to purchase any vehicle, I will suggest not to go for any vehicle from Tata Motors.

maine[protected] ko tata ace ht HDFCBank se loan kara ker liya aur abhi tak ak bhi tools kit ka part nahi mila h ai MB Wheelers service dept. ko phone karane par do din me mil jayega char din me mil jayega pichhale four month se paresan3kar rahe hai es problem ko immediately sortout kariye sales &service deptt. se fedup hone ke karan maine bus ka plan other company ka lene ka bichar bana raha hu ya di meri problem head office se sortout ho gaya to two bus ka july me purchase karane ka plan hai tata ka hi khariduga otherwise upbhokta forum gorakhpur me[protected] tak company ke against case karuga Engine no.-MUYSD5044 CHASSIS NO.-MAT445064EVP57696 Dr. vijay pratap singh [protected]