Tata Motors Complaints & Reviews

SUB: - COMPLAINT REGARDING THE UNSATISFACTORY CAR REPAIRS OF INDICA VISTA BEARING VEHICLE REGISTRATION NO.HR-30G-7971 Dear Sir, This is in reference to the subject matter noted above. On 26.07.2014 I took my car to your garage/service centre as it had developed a fault in alignment, which required repair. Your garage/ service centre carried out the repair and the bill for this work was Rs20, 000/- which I paid in full. Since then, the same fault has recurred and I am bound to think that it was not properly repaired. It is so painful to write to your good office regarding the subject matter noted herein above. It is to bring to your kind notice that our above mentioned vehicle was got serviced at your esteemed service centre wherein all the other works pertaining to the same i.e. suspension work, repair of the brake shoes, oil change and front suspension dismantle & assembly was done. Further, the service manager did not check the vehicle alignment of the said vehicle neither it was brought to our notice as a procedure. We are at a loss to find out that the same has no where been mentioned/highlighted in the invoice too. It is so unfortunate to narrate that due to non alignment of the vehicle and total negligence/unprofessional approach of the service staff, the tyres of my vehicle which has up to date not run even 1500 kms. after the said service got totally damaged which has incurred an extra Rs18, 000/- unnecessary burden to me. The condition of these tires has been shown to the Service Staff. As per the Law I am entitled to expect that the work is carried out with reasonable care and skill, and materials used are of satisfactory quality and fit for their purpose. I believe that the repairs have failed to rectify the fault due to poor workmanship and/or defective parts and/or you have neither done the alignment of the vehicle after servicing the suspension nor informed us about the future repercussion of not getting the same done from outside and you are therefore, liable to pay the amount of loss incurred to me as mentioned herein above. It is also pertinent to bring on the records that several requests in this regard had already been forwarded/served to you which so far have been unable to bring any positive results. It is expected from you that the clients must be at least attended to and a suitable response is given, which has not happened in the case mentioned hereinabove. I am prepared to allow you the opportunity to rectify the said faults at no cost to me and by reimbursing the incurred amount to me as per the Invoice of Tires (annexed as Annuxure-1) If you fail to do so, I shall be constrained to approach the Court of Law and lodge a suitable proceeding against your esteemed company to take the matter ahead and to beg the justice and off course to recover the incurred cost from you. I look forward to receiving your comments and intentions within seven days of receiving this notice. Thanks & Regards, Sachin Kumar H.No-299, Ward No-1 Prakash Vihar, Palwal, Haryana-121102. Mob:- [protected]

I have gave my car(TATA ARIA) for service in CONCORDE MOTORS(INDIA) LIMITED Ecr, Injambakkam on 28/04/2015 and took delivery on 29/04/2015. Car Reg number : TN 19 E 8842 When I given the car for service, In job slip they have clearly mentioned the spare wheel is in the car, But when I took delivery my car's spare wheel is missing. I checked the same with the service center but they have not given any responsible answer. This is really frustrating me. They saying not having any cc tv camera's too in the service center to check the footage. When we checked the entry book in the gate security My car as been took 2 times for the trail run out of service center. 1. 29/04/2015 - Out time 12 PM and In time is 1 PM but car as ran only 10kms in that time(Almost more than hour car is out of service station) 2. 29/04/2015 - Out time 5PM and In time is 5.10 PM, car ran 5kms. First one looks abnormal, Please take a necessary action. Spare wheel cost is Rs. 12, 000. As a first step I send this email to tata customer care, if I didn't get a solution I will escalate this to your higher authorities else I need to file a police complaint. Contact Number : Mr. J. Chittibabu : +91 - [protected]. I have raised this complaint to the TATA motors customer care but I didn't get any solution for this. If I didn't get reimbursement I gonnu raise this is all social Media (offical pages TATA motors and concorde) as well as in the CEO corncer in concorde.

A tata safari dicor KL 5 M 1766 broke down due to a cluth damage. Contacted one of your dealers RF motors, Pathadipalam, Cochin, Kerala. Send one pick up truck immediately ( rs 1800 paid then itself to the driver). The vehicle still at the workshop after two days and n number of phone calls they dont have time to check what the problem is, when it will finish. Poor, Pathetic service provided Skoda has the same reputation of bad service now tata too, sadly to say, as i always admired Mr Ratan Tata. Either paye back my 1800 rs so that I will tale the vehicle to an unauthorised workshop as your authorised guys are useless. Not even informing the customer what the problem is after 2 days is a pathetic situation. Or to make them call me atleast to inform about the progress, if atlall any .

Dear Madam /Sir I received an offer letter from Tata Motors from HR person Mr. S.K. Gupta. I talked to corporate tata motors regarding this and they told there is nothing like such vacancy there and do not pay any money to them. I received such type of mail earlier also. so, Please aap thoda dhyan diji ye is baat par muje aaj ek Motors Limited - fake offer letter aaya hai lekin main abhi tak payment nahi kiya hai aur karu ga bhi nahi...

Hi Team, I booked a test drive of Tata Nano in start of April'15 and i was forwarded the no. of Mr. Sooraj Bhandare( #[protected]) by call center stating that the person will be contact. After the first call form call center nobody has contacted and after two days i called Sooraj for test drive, he replied that a person would contact me for test drive and somebody (Don't remember the name of person) did with the reply that currently test drive cars are not available so they would not be able to provide the test drive. When again call center guy called up for purchase of car i told him the whole story and that I am not happy with the services and replies given by tata motors guys. On this the person on phone apologizes and asked for re-booking of test drive. I told him that i would not be available in Mumbai for further 15 days so please call me on 30th April 2015. I received the call from call center on 30th April for test drive, and forwarded the no of Mr. Abdul Rashid Shaikh (#[protected]). Again when nobody called for another 2 days i called Abdul for test drive in response i got to know he has left TATA motors one month back. Afterward when no option left i called Sooraj again he said he would arrange the test drive this time. And it has been two days that again nobody has reverted now even now Mr. Sooraj Bhandare is not picking the phone. I stay in Delhi and I am looking for a vehicle for my wife in Mumbai and this is the response I am getting in pre-sales service of the vehicle... i have doubt post sales services. I also work under Tata group also i owned a tata motor vehicle. And i have never seen this kind of service from any other company before Thanks and Regards, Tarun Dutt Email: tarun.[protected]@tata-aig.com Ph: +91 [protected]

I AM HARISH KUMAR P N, LOAN A/C NO: [protected]. MY MAIL ID :[protected]@gmail.com. Even after clearing the loan two months back they are asking me to pay again for the NOC & they say they will solve the same over telephone but nothing by mail. I am a TATA MOTORS Dealership employ for more than 10 + years & to me they take this much time and how about the ordinary customer status. Also my Insurance got expired and while renewing should I have to mention Hypothecated to :TMFL, even after completion of the loan two months back

This is 5th or 6th time I am complaining to TATA motors about this issues that every time part order takes more than one month and no update is given by Miles motors. Vehicle registration no : GJ 6 HD 7831 Refer my below email and complain logged by me to Customer care department on Toll free number. This time it took almost 2 months and still part is not received. Before two weeks I called and chat with Mr. Joshi @ Miles motor and he updated me that part is on the way and will be arrived in few days. When I called after 5 days I got an update that "will check in store and update you" but then after no call received from him. Again I called day before yesterday and I got an update form Mr. Joshi that "we got a wrong part from Tata motors and we have requested again for correct part". Can I have the details that actually that part is ordered or not? When was it order? ON time or when I called them then after they ordered it. Who is looking into my complaint which are logged so many times in customer care but got no response/action taken? Calling in Customer care as well for logging my complain one more time. Looking forward for your favorable response. Regrads, Rakesh Amin

I namely, Sunil Kumar S/o Late. Sh.Om Parkash. I have a indica Vista Car (No. HR 20W-5559) Financed from your company (Car Loan A/c [protected] and Customer ID is[protected]. My query is that my car was stolen and Insurance company issued me the cheque and i deposited the cheque in Tata Finance Company's A/c. I have cleared all the installments in relation to the said car financed from your Company and even after Tata Finance co. not issue the Excess amount to me. I went many time in your Company's office for the same reason. Please refund the amount as i am eligible to get from your Company. i will very thankful to you. if there will be another delay in this matter than i have no option except to go to the Consumer Court. Sunil Kumar Mobile No is [protected]

M/s. Oberoi Cars A Unit of Oberoi Cars PVT LTD. C-12, Sector-1, Noida. Subject: To remove the material manufacturing defect in engine in respect of TATA MOTORS Car Model TATA SAFARI STORME with chasis No. MAT 617021/DNE 05886 and Engine No. 2.2LDICOR09EWYJ07502 of vehicle registered as UP 16 AP 4120. Kind attn: Mr. Ashish Kumar Gupta / TATA MOTORS. Dear Sir, I bring to your kind notice the following: 1. That I being your old customer purchased Car Model Tata Safari Storme from you vide invoice No. OBR Capt-R[protected] dated[protected]. I may mention here that earlier to this too I had a Safari Car from your company and as such was your old customer and extremely loyal. 2. That on[protected] while going to KASAULI from Delhi near Parwanoo some noise was coming from the engine and the car came to halt. My driver while checking found that oil was leaking and was required to be repaired from the authorized workshop of TATA MOTORS. I on this contacted TATA MOTORS helpline who advised to take the car to SOLAN workshop of TATA MOTORS at a distance of 45 Kms, whereas Chandigarh was near to that place which was at a distance of 25 Kms only and was closer to the place of breakdown. After great convincing and number of calls it was agreed that Chandigarh was closer to effect the repairs. But again I was informed that Chandigarh does not have the service/repair workshop which was not believable. As Solan was very unlikely scenario and most inconvenient and being the resident of Noida so was not practical. TATA MOTORS had said they will take the vehicle at their cost. The car also could not be left unattended at the place of breakdown on the road side there was no alternative but to bring the car by spending Rs. 18, 000/- to Noida workshop where I reside and where the car was purchased and brought to the notice immediately of the workshop owned by the authorized distributor of TATA MOTORS from where the car was purchased. The facts of the claim were explained, but our claim was rejected by the GM service Mr. Ashish Kumar Gupta without any valid legal reason, saying that the claim is not within the warranty. The said rejection is arbitrary without any valid legal reason. The same is also unbusiness like manner, not within the norms of business whereas the claim is within warranty period that is 36 months or 1 Lakh kms whichever is earlier from the date of sale of vehicle and has wrongly and illegally been rejected. The engine block warranty is for 3 years or 1 Lakh Km as mentioned above. At that time the car had covered less than 75000 kms and was within 3 years, I may point out here that earlier to there was some trouble at 44108 with the alternator which required to be changed even then the Oberoi Cars had refused the claim but on the intervention of Mr. Shailesh Sharma of Tata Motors Gurgaon who was per chance present there the claim was cleared and the job was done under warranty. That the last service of the car was done on[protected] at 71187 Kms by Oberoi Cars and nothing adverse was pointed out or was recorded regarding the defect in engine block. I may also mention that all the services had been done as per schedule provided in the manual and the last service was done on 14-03-15. Also the service of the vehicle has no connection with the manufacturing defect till the same come to notice in driving. Upto this there has been no leakage or emission of the oil in engine block. That the block engine defect constitutes and is a manufacturing defect which amounts to deficiency in service covered under the consumer act. The TATA MOTORS is legally liable under the warranty to remove/replace the engine block defect. Besides this the claimant is also entitled to recover Rs 18000/- the carriage charges upto Noida workshop and also the damages and compensation etc for inconvenience and mental agony in this behalf from TATA MOTORS. That under the grounds and reason mentioned above it is requested that the said rejection order be reconsidered, reviewed and set aside and the claim be entertained repair/ replacement of the parts be done as per estimate given by Oberoi Cars without any charge and the claimant be given relief at the earliest because the vehicle is idly standing at the workshop and the claimant is daily suffering. Thanking You, Yours Sincerely, AASHISH MAINI [protected]

Hello,

I am Jaininder Garg, TATA safariuser.. I have registered 2 complains 1-[protected]& 1-[protected] but got no result. I have beenin discussion with 1-2 people one ofthem is Mr. Vikas but no use. Just for your brief below is the issue:

I have purchased this vehicle last yearfrom ABS motors. It was a Demo Vehiclewith aprox. 11000 Km reading.

vehicle had hardly run 25000kms when thesuspension kit, rod, Tensioner belt andHLAs.

Due to frequent breakdowns and theperformance of the vehicle with in a runof 25000kms. We Suspecting a foul play by TATA Motors. I enquired the online history of the vehicle and on checkupit was revealed that the vehicle hadalready run 16730kms but the odometer was tampered with and the vehicle was sold at a meter reading of11000kms. I am not sure of the exact tempering but cheating is clearly recorded& evident.


Furthermore based on the informationshared by Vikas the vehicle is coveredunder TMA EW & as per my understanding I should not have paid for the above damages.


1) As I already briefed you that sincethe purchase of the vehicle I have already spent aprox 25k towards criticalcomponents & on top of that two of my Tyers needs immediate replacement dueto alignment issues.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

2)Further general check up may notresult in finding critical issues that may come up considering my experience.With the current meter reading I expect some assurance or extended warranty toensure that I will not be
paying on such critical issues.

I hope some concrete support on the above two concerns from TATA motors.

I believe I am mailing to the right contact in Tata Motors. If not kindly
let me know where I can escalate.

Hope you understand the criticality of my concerns & extend the expected
support.

I BOUGHT A TATA ZEST (TAYAL MOTORS) ON DATED 30.01.2015. ONE PROPLEM I M FACING VERY FIRST DAY WHILE I M PURCHASING THE CAR, ALL DOORS ARE OPEN AND CLOSED VERY TIGHTLLY AND VERY BED NOISE WHEN DOOR CLOSED. DATED 19.04.2015 GO TO TAYAL MOTORS FOR FIRST SERVICE AND SOME BODY DENT. AND TAFLON COTING. WHEN I RECEIVED THE CAR THE BUMPER COLOUR NOT MATCH AND NO SHINING ON BUMPER. AND DOORS ARE SAME CONDITION AND TAFLON COTING IS SO WROTHLESS. VERY POOR SERVICE. PLS RESOLVE THE ALL MY ISSUE. IF DOORS PROBLEM IS MANUFACTURE FAULT SO PLS REPLACED IT.

i have drop my vehicle Indica Vista Ls(BR-01BM 7470) On 14th of April 2015, for minor accidental Denting & Penting work, cover Under Future Generali India Insurance company ltd...But still It Was Pending, I want to ask some Question From TATA Motors about the service which i have received in last 10 days from Astha Motors, Mentioned Below: 1.How Call Can Closed Without Complition of Work..?(as i have receive Message from TATA MOTORS on 21st of April that your vehicle is ready for Delivery)but still Pending, Clarify...? 2.IS Mahindra Scorpio is Product of TATA MOTORS which was Pented inside AStha Motors Work Shop & Workers are engaged in That instead of Compliting Pending Tata Vehicles...? 3.General Manager of Astha Motors Mr.Nivesh Sinha is not Picking Up any Call Since last 4 Days...Is he has Resigned or He is not Picks call of His Customers...I have not seen Any Role of Him In Service Centre..? 4.Has the staffs of Service Center is not aware about how to deal with the customers ...thaywere continuously making Wrong Commitment that we will deliver your vehicle today evening every day but Still Pending... 5.Is i m a fool to purchase a tata Vehicle & Get is Serviced through Astha Motors... I am totaly Harassed by Astha motors...I want Answers of above mentioned Questions by tomorrow, to decide my next step... One thing i want to clear that i will not visit any more time to Astha motors to pick my vehicle... I will ensure You That With The service Which Astha Motors were Serving Sale Of Tata Vehicle will definitely Goes Down..

My car had an aircondition problem. Now its in tata motors authorised service center in thrissur - kerala. (Hyson motors - thrissur) i think the work will complete in half a day. But its day 16. There is lot of replies. No stock, parts on transist, vehicle is in check post, sale tax problem, courier service problem, will give you tommorrow, & tomorrow & tommorrow etc. . . No confirmation. Its very poor.

There is lot of notice, cards etc. . , "if the vehicle serviced any where outside, company will not give any type of warranty etc. . . But their service was very poor

I want to change my emi date, , now is 02, , but I want this, , 09 per month // I call to toll free no. but he told me that, , , we can't change the date now, after 06 month, , , , , , , , but why, I m not comfortable for the date 02 now, , my cheque are bouncing, , , and i m paying the penalty charges, /// so pls change my emi date, thanks

I Pradeep Negi r/o LP-25C Pitampura, New Delhi had purchased a Tata Indigo ECS LS BS IV from Pawa Motors, Wazirpur, New Delhi on 31st Jan. 2011. My vehicle broke down in November 2014 and I took the vehicle towed to Malwa automobiles where I was told that oil seal, assy oil filter, assy injector with washer(all 4) etc. needs to be changed.The job card date was 16th Nov. 2014 & the invoice date of the service was 21st Nov. 2014 and the invoice no. is MalPlt-UP[protected]. Now after a gap of only 5 months, noise started coming from the engine & when it was taken to the service station (21st April 2015) I was told that the injectors have worn out and needs to be changed. I am not able to understand that is the quality of the injectors so low that they have worn out just after a gap of 5 months. The injectors are very expensive and I am not able to afford such a huge expense in such a less time period. I run my vehicle as a taxi andthe earning are not that much. i would like to know that why the problem occurred so early. My vehicle is in Malwa automobiles since 21st April 2015 but even after 3 days they have not taken any initiative for starting the work on my vehicle. This action of the dealership is affecting my business. Is this the way to treat your customers anad provide the best of service.

Dear Sir, I am a Taxi Driver residing Kerala and I am in this profession for last 12 Years.I am currently driving Tata India (ev2 cr4 Dicor, KL 36B 7053) and writing this mail toRegister a complaint regarding about the same vehicle.This vehicle has completed 95000KM. After 45000KM vehicle shut down.If I reduce gear by pressing clutch, mostly when I press clutch suddenly.Shown it in your service centre (Concorde Motors Nettor, Ernakulam ).Several times without any result.Now the vehicle is not in a running condition. I have complaint it to service manager, Service Head.No one seems to identify the problem. I need the problem to rectified as vehicle to be taken back. my contact nmbr [protected]

I had purchased indigo ecs cr4 silver barring chassis no MAT601445DPK30011, dated 31st dec 2014 I was not taking the delivery on that day due to the dent on front driver side door but they forced me to take the delivery and had the verbal commitment was given by sales person that it will be done on first service with out any charge, however my vehicle"s first service has been done on 07 march 2015 and again they told me that the paint booth is not working and we will call you once it get started yet not received any call form concorde motors pune. It’s been 4months the vehicle has been delivered yet registration & insurance of the vehicle is pending. Vehicle was deliverd without any documentation. The number gives by the dealer MH 14-EU-1989 which is registered on some other name. i had bokked my car in the name of MISS SWATI SOMWANSHI and on the 1st service of my vehicle i came to know the vehicle was billed on the name of Samarth Enterprises which is a tourist company and till date after the delivery n 1st service havent recived any call from concorde motors/Tata motors. it is the worst experience with CONCORDE and TATA MOTORS they give pathetic service to the customers and they give wrong commitments. i will file the case against concorde n Tata motors along with putting it on social sites n newspaper’s

i have bought the tata bolt vehicle on 23.03.2015 vide chesis no. MAT611361FPA03139 Engine No. REVTRN01AVYP00067 from sanghi, they are taken the full amount for insurance, rto vehcle price etc. but not provided the full amount document now the recently insurance policy given to me from reliance which is not cliam timely or if claim pass under cutting more than 3000/- deposit before claim if any any amount claim less then or more than. the said manipulation by the dealers end they are think customer satify or not but insurance commission on his pocket, i want if reliance insurance not getting the services properly why your dealers given the policy of tata vehicles, you can also banned the tata vehicle insurance from reliance because tata customer in not satisfy . tata name fem is misleading . every body is not interested after sales and told him i am help less its tata policy, i asking tata have decide complsary insurance from reliance, any claim before deposit Rs. 3000/- sir what is this? kindly request to see the matters in the presence of tata moters person with me, i have given the full proof to you against manipulation by the dealers i think tata given the multi drive car in lower price to indians but yours dealers don't want to set the said car. I am waiting for your Reply Dilip Khandelwal 86, Shiv Shakti Nagar, Kanadia Raod, Indore (M.P.) 452016 Mobile No. [protected]

hi am the customer of your tata zset car from UP WEST ALIGARH, i AM very frustrated from service of tata show room which name is MASCOT motors aligarh . since 15 days has gone but still i am not able to get my car back which i have submitted there . continuous 4 days i am going at ur show room which is 10 km far from my home but, the false people are not able to give my car, and making again and again false commitment to me i am total frustetd from your service my name is laldhar pandey, mobile number [protected], registration numner -up81bb2757

hi sir, Last week i was serviecd my car TATA SAFARI in Dindigul Venus Tata Motors for general checkup (i, e) oil service and timing service, they were replaced oils and changed timing kit... they charged me coolant oil 1 ltr(167 rs)*7 but they are not topuped coolant oil...i started my trip befor 2 days my radiator was boiled and we r standing road for more than 5 hr...after open the radiator and coolent check up ... the radiator was fully blocked with Rust am very much disappointed about that because 2 days before only i serviced my vehicle but they r not changed the coolant oil properly so i spent 3500 extra for radiator flush and coolant topup and 2 days i was stayed in hotel and it spoils my whole trip...I am very much disappointing for this ... this s the worst service ever in my life...please kindly take some action against them to stop this problem in future thank you...also i spent 10, 000rs for this issue...so here after i wont service my car in tata motors...kindly take some action against them