Tata Motors Complaints & Reviews

Hi Customer care Team, This is to bring to your notice about certain issues: First of all I will introduce myself: I am Anurag Chauhan, I own 2 tata vista VX quad, cars 2013 and 1 tata Nano, I am based out of Lucknow. This mail is regarding issues faced with Tata Nano service in last 6 - 7 months. My car ODO reading is 24000 and is going to complete 4 years in 2015 May, its Nano CX 2011 May model. Regular service + Timely maintenance is done at Reliance Motors Lucknow, Faizabad Road. Car Registration no. is UP32 DU 1300 registered in name of Anurag Chauhan (#[protected]) In the month of Aug 2014 I saw 1 light was blinking in the dashboard when shown at Reliance they told this is all because of fuel pump and I need to replace it they changed it for approx. 1400.00 but after few month in March 2015 I faced similar issue again and they told I need to replace the fuel pump. I told them I had already replaced it and it should be covered under warranty also last time you people have charged amount to me but vehicle is under warranty may be this can be covered under warranty. They said they will check and said ok we will repair it- I do not know how a fuel pump can be repair this is just making customers fool. Again they did service and had charged for repairs also(pls check vehicle history). I am still facing same problem in my car. Since this car is used by my wife it will be tough If anything happens on highway with break down. you have to take n no. of self to start the vehicle. I do not know why tata is taking there customers so casually although they were known for taking special care for their customers and employees- even I am planning to start a campaign NOT TO BY A TATA VEHICLE if a company who is stating that they are making cars for every class and they are unable to take care, what's the use of purchasing it. I my self did customer mystery audit for tata in the past as I worked for IMRB International and currently I am working with Nielsen where we know that companies are spending a lot of amount if there sales gets dip to know the insight and to cure it. I complained several times at customer care and they say pls give your feedback we will do this we will do that, but they are just interested in collecting feedback only not for solving it. If you can do anything pls do. Otherwise I am planning to put a caption on the rear windscreen of the car saying TAT are cheaters and do not care for customers, pls do not buy tata cars. and also write mails to MD/CEO of tata. I am writing this as I am unable to get any mail id for writing complaints. Advisor who attended my Vehicle is Mr Dwivedi and Mechanic was : Sonu. Hope you can understand my problem and help me in getting this solved.

Internationally recognized car manufacturers list contains name of “Range Rover’s” luxury car prompted to purchase cars. We have bought Vehicle No-MH46X5 ( Model No Range Rover 3.0 TDV6 Vogue and Engine no[protected]DT) on 29th March 2013 vide Invoice No- NMPL/2012-13/RRV/133 through order dated 21st March 2013 & Order no- NMPL/2012-13/BA/133 through Indian dealer Navnit Motors Pvt. Ltd. located at Mumbai. Within the restriction clauses of the warranty while the vehicle started giving trouble, the vehicle was given to the dealer custody to ractify the problems. The dealer made the corrections and handover but the things continued after a week’s drive. Repeatedly the same scenario persists. The problem faced like Transmission, Starring rack, inadequate Pick, Suspension noise, Sun roof noise & poor quality of leather . The high cost vehicle is meant for comfort as well as status. The said Car is used by the Chairman of “J. M. Mhatre Infra Private Limited” Mr. J. M. Mhatre. Under such scenario we have nothing to say rather than replacement of the car. It may be possible that your internal inspection before sale was not perfect which dilutes the reputation of “Range Rover’s”. Please arrange replacement of the vehicle immediately .waiting for your response till next re cause. Regards, For J.M. Mhatre Infra Pvt. Ltd. Rinki Agrawal. PH No: +[protected] +[protected]

My name is Ankit Sharma, I am physically handicapped and I get the concession of Road Tax and some discount on Insurance due to my Handicapped Certificate as per government rules. I got my Tata Zest XMA handed over to me on 21st of December 2014. The Sales Manager Sushil from Concorde Motors Patparganj told me that they will not be able to help me with the registration however, it’s their job to get the car registered on the owner’s name at the time of sale. Their Sales executive Vikas told me that he’ll get the registration done for me so the impression I have is I am dealing with Concorde Motors and the executive from Concorde Motors will get all my documents completed. This means that I am not dealing with any external source or broker to get my Car registered. After more than five months now, I am driving my car without registration documents (R.C.) and when I tried to escalate the issue with Concorde Motors, they are in a state of denial. The Team Leader of the Sales Executive, Vaid Kaushik tried to give me an inferiority complex by making me realize again and again that I am physically disabled and they are trying to help me. This did cause me mental stress and even after this there was no help from Concorde Motors and on top of that, their Sales Manager Sushil Roy humiliated me by saying the registration was not their responsibility and I may take any legal action against them but they will not help me in this case and they are going to fire the Sales executive Vikas Awasthy who was trying to help me. As I understand, they (T.L. Vaid Kaushik & Sales Manager Sushil Roy) will never help me and will fire the executive Vikas Awasthy as he tried to help me. Thanks and Regards Ankit Sharma Mobile:[protected]

I had a Tata Indigo ecs lx model of 20th October 2014 purchasing date, with 24000kms run. The power window of the front left side was not working properly from the date i own it. The service guys distracted me saying that it will work on being old. But it worried me when all of a sudden I had opened my window and was unable to close it. And when I approached the service centre they took a whole day to analyse if it is under warranty claim. And as soon as they realised that it undergoes warranty claim, they didn't have stock available, and another whole day to wait. My vehicle is in the service centre, and dnt know how long it will continue.

I have facing lot of service issue from the month of January 2015, I have carried all my service request only through Prerana motors from the date of purchase till now. In Feb-2015 I have replaced the clutch assembly and the supporting parts for the job card no PB[protected] dated 11/02/2015 and charged for the sum of amount ₹9, 998.00. After investing the money the problem was still not resolved and again we have re-requested...

this is to inform you that we have been lodging complaint to tata motors customer care office regarding for help for man power work for the purpose of repairing the 3516 model trailer which has been standing at Imphal, located in Manipur but no service has been provided till yet. It is very sad to say after having 30nos of trailers we are not having proper service from your side as we are facing many difficulties for purchasing trailer parts as it is not available in north eastern region. we have to wait for months to receive the parts and repair purpose. So kindly look into this matter immediately as we are facing difficulties for trailer parts. Regards Narendra Katwal ([protected]) Siwani Trailer Service Guwahati-34

Dear sir, I own a Tata Safari storme car registration number HP-24D-0027, chassis no MAT617001ENJ07564. The vehicle met with an accident on the 5th of March 2015 and is at the workshop Hi-tech Satluj Motors Hamirpur(H.P) from the said date. The workshop manager told that the chassis of the vehicle has to be replaced an assured me that the car will be ready by the 10th of April 2015. On the 8th of April he called me and told that the chassis has reached the workshop. On inspecting the chassis I found that the chassis was dented and repaired, which I did not accepted to use. The workshop manager again assured me that a fresh new chassis will be ordered and the car will be repaired by the 25th of April, 2015, but till date the new chassis has not reached the workshop and the repair work has still not been started, and on the 29th of April Hi-tech Satluj Motors Hamirpur (H.P), gave me a Tata Indigo ecs car for futher use till the date my car has not been repaired, but the condition of the Tata Indigo car is such that it can not be used, all the 5 tyres are flat and get punctured after a few kms, the A.C is not working the windows are not opening and many such problems. The workshop manager is daily assuring me that the chassis will arrive in a day or so, and mostly does not pick my phone. Due to the false commitments made by the Hi-tech Satluj Motors and Tata Motors i have to suffer daily losses in business and physical and mental harassments. You are therefore requested to take a serious action against Hi-tech satluj Motors Hamirpur (H.P) and Tata motors. Abhishek Bhardwaj Managing Director R&B Constructions Mob. No. :- [protected] Email Id:- [protected]@ymail.com

Hi, I am Arun and I work for Tata group. I have a car - Tata Indigo CS model which I have encountered problems on the wiring & A/C side and have taken for service. In addition to complaints I have given for regular service that comes in every 10000 Kms. I had given my car for service at Concorde Motors - Injambakkam Branch Service center - Chennai-41 on 28th April by 9 AM. Service engineer named Ramdass attended and noted down my complaints as given below. A/C first point is not working A/C is sending double the speed of air in 2nd, 3rd and 4th pointers Getting bit of a noise in engine Getting bit of a noise in wheels The service engineer noted down the pointers and said if I go with annual maintenance scheme I would be able to do 2 service within 20000Kms of run including the current one I am about to do now. I agreed and paid the fees of Rs.8400 towards the AMC silver plan. The engineer said he would get my car analyzed and summarize the list of issues ASAP. Service engineer called me by 7PM and gave me the summary of problems and also the associated cost towards repair. 1, Oil Pump overoil - Rs - 22000 (Approx) 2. Suspension - Rs 15000 (Approx) 3. Timing Kit Change - Rs.9500 (Approx) 4. Radiator Ores - Rs. 900 (Approx) 5. Wheel Cylinder - Rs 2000 (Approx) 6. Gear Lever Bush Kit - Rs. 900 (Approx) 7. Headlight Fog Lamp Bulb - Rs.900 (Approx) 8. Alternator Overoil - Rs.4500 (Approx) 9. Brake Light Bulb - Rs.100 (Approx) 10. Resistor Rs. 900 (Approx) 11. Brake Kit Check - Rs. 690 (Approx) I agreed to go to line items 4 to 11. The next day evening which is the 2nd day I left for service, the service engineer called and said that the job is all done and I can take the vehicle on the next day 30-Apr-15. he also confirmed the amount as Rs.8608. He also said he had completed line items 4 to 11 except 8 which he said it is not required as line item 1 is not done this will not be o[censored]se even if we do this 8. I went next day and asked if there is any discount for Tata employees. Service engineer said that there is a 5% discount for Tata employees and if I need to avail this I should have said that the moment I have given the vehicle for service and not during payment. (He said he need to write a mail and get approval for the discount which cannot be done at last minute). I paid the amount Rs.8608 towards the service charges and then a supervisor came down to a negotiation that instead of that discount, they can give something like filter/others which was not given though the talks was there. When I got my vehicle and started riding, I could see lot of noise in engine as well as the A/C throughout had gone wild. I asked about that and the service engineer, said all would be under control only if I do Overoil for the Oil Pump. I left the place and started driving. Now I am not able to drive the vehicle due to very huge noise after the service also due to high A/C throughput not able to operate A/C as well. Huge noise in engine A/C throughout is tooooo high Getting additional noise during running condition I thought of getting this again to the service center - Concorde motors, but they way they approached and the service had been done, I am not in a mode to approach them again. I am writing this mail to get a resolution for the following pointers 1. Why though there is a discount available for Tata employees, it had been not give / refused to me before getting the billing done. 2. Vehicle had gone worst after the service and what could be done to atleast bring that to original condition. 3. Why a consumer had been threatened by getting a huge quote for a minor complaint logged 4. Why part of the service components had not been addressed though agreed by me (Component in line item 8 agreed by me) 5. Why a serviced vehicle creates fear with customer while driving. Details Below. Car - Tata Indigo CS AMC Receipt No[protected] Service Invoice No - CcdChe-ER[protected] Serviced on 28-Aprr-15 to 30-Apr-15 Please help me in getting a resolution. Thanks, Arun Kumar Sekkizhar Mobile: +91-[protected]

Respected Sir/Madam, I bought a new TATA SUMO GOLD, which was delivered on 06/01/2015 no. MH01-BU-9809. While taking delivery and driving out, my driver Mr. Madhukar Nare, complained about the clutch. We were told by the delivery officials that after driving an old car one would find the clutch of the new car loose. Taking his words we drove the car till the first service and complained about the clutch problem and the AC leakage inside the car. The care was returned within two days saying that the problem was attended to. Thereafter the clutch problem continued. We gave the car to them on 30/03/2015. After 4 days the car was returned saying that the problem was attended to. Inspite of the assurances the clutch problem continued. The car was again given to them on 22/04/2015 to 04/05/2015. Please note that it amounts to 10 days. On delivery they assured us that they have replaced the parts and the clutch problem would not occur. Again on the 09th of May I m taking the car back to the service center with the same complaint regarding the clutch. Could anyone in the TATA MOTORS COMPANY answer this query. Have I bought the car for my convenience or to keep it at the service center? Please note that I want this car to be replaced by a defectless new car. Otherwise a complaint will be lodged with the Consumer court and we will take it up from there Copies of the works done are attached to this complaint. PLEASE ATTEND TO THIS PROBLEM AT THE EARLIEST. Thanking You, RAJU K. BULCHANDANI

first of all, i rqst to tata motor, plzz dnt try to make fool ur costumer, jo regular emi pay karte hai unke sath aapko aisa nahi karna chahiye, sir maine tata naino tata motor se finance karwai, my contract number is [protected], aaj tak meri ek b emi late nahi hui, last main maine sara loan tata finance ke branch head se baat karke pay kar diya, emi ke hissab se mujhe 21000/- pay karna tha, lakin branch head ne kaha ki early closing k liye extra paya karna hoga 24000/- main extra amt b early closing k liye de diya, lakin ab wo noc dene se inkar kr rahe hai, or paise mang rahe hai.., my email id is [protected]@gmail.com my number is--[protected]

Dear Sir / Madem, Reg: Cancellation due to delay delevery & unsatisfied service. I have booked my TATA INDICA on 28th April at VST MOTORS, Poonthamalee, Chennai. While booking they committed me you have to pay 1, 29, 845/- by cash, balance amount by loan (3, 71, 000), and delivery will be within 3 working days after receipt of full payment. I agreed. I have settled my amount on 5th May. Now they ask me pay 2000/- more and delivery will be 14th May, Cash paid details as follow. 28th April = 10, 000/- 30th April = 1, 00, 000/- 05th May = 19, 845/- Balance amount by loan (3, 71, 000/-) Loan Appvd on 2nd May. Ref TMFI706954 for INDICA V2 LS has been approved. Nothing delay from my side, iam not happy with their service, So i am cancelling my booking, pls refund my full amount without any cancellation charges, Thanks for understanding, pls do the needful ASAP. Regards, Thiyagarajan Mobile[protected]

Hello dear this is ratnesh owner of tata safari Storme has purchased the vehicle in the year 2013 in month of may if iam not mistaken then it's still in the warranrty by tata motors i.e. one lakh kilometers or 3 years from the date of purchase. It's my second safari and very disappointing that when the car is in warranty then also service dealer has charged me the bill as at that time I was unaware abt the warranty and no positive response has been given by service dealer point for refunding the money abt the same bcoz if it is in the warranty then they should not charge for repairing and after the repair my car is getting worst in driving as full body and steering is vibrating too much which results in very bad driving comfort . I kindly request you to make my this problem resolved as I use to cover a long distance every day . Ratnesh mishra Contact no. [protected], [protected] Email> [protected]@yahoo.com Veh reg no. UP 32 EV 8333 Service dealer name reliance motors Location lucknow

My TATA INDICA brake disc and pads has changed 2 times in 18000 kms ...This time when I took to service again the service engineer told that he has to replace brake disk and pads as it is worn out...when I checked the history it has covered only 5000kms after the last replacement...when I explained him about it he told that sir ur brake caliper assembly kit has gone and because of that the disk was replaced 2 times before...My question is why the brake caliper kit was not replaced 2 service back itself...if they would have done that I could have saved 3 disc brakes cost + Labour + vat...o am dam sure that both the caliper kit has not gone at a time. May be 1 has gone and because of that I had to change both the kit now...i have encountered a loss of 16000 Rs now...how can i bear this ???? My car got serviced yesterday...if this is the maintenance offered why I should prefer Showroom maintenance from TATA..from past 9years I never taken my car to outside vendor ...I am totally disappointed ... U only calculate the amount for 3 times disc + pad replacement & now brake caliper replacement ...the amount of labour + spare part + tax I have pad... Now i am planning to go for TATA Zest...I think o have to think twice before I invest for that... Vehicle no. KA-25-N-4047 Serviced at Mysore District, Karnataka

I got two SMS on behalf of TATA MOTORS that I am selected by your HRD team and they offer me the job in the various field and asking me for the security money. I just want to confirm it. The two link addresses for my offer letter are: www.tatajobs7may.blogspot.com & http://goo.gl/0U7kcW or https://goo.gl/5H8eK4. Kindly make it confirm. The letter is issued and signed by S K Gupta(HRD).

dear sir, hello sir. this is narendra lade. owns a tata indigo ecs, name MH48 A5327. my car is broken down on mumbai -ahemadabad highway on 24 april 2015. while going to my native place due to timing belt breakage. at the speed of 90-100kmph. my car is regularly service in tata motors authorised service centers from last 3 years. as i am very loyal customer of tata motors. then also i faced the problem. n just b'cause of that timing belt breakage i faced the problem of tappit wall breakage. and i am very diappointed from tata aftersales service and taking so much bill amount from us.

Dear sir, My vechile no. MH-28-3552 is under maintain ace for engine work in Tate motors show room Kola From 13.04.2015. Till to today no single phone from your office about my vechile.Also i am contacting continuly with the Person name as Mr.Khedkar & Mr. Neeraj. who was not lifting the calls and no reply at Tate Motors end. When i make call to them today they replied 2-3 more days for repaire.This is not good servicing i am waiting for the vechile from last one month.Please do the necessary action.This is not a process of any Tate motors which is adopting by your Akola branch.

I have Purchase Tata Zest -Xt Revotron Model In Feb. 15 & facing problems with ORVM Glass falling down 2 times & Having problem with Head Lamp Switch. Chasis No. - MAT623251ELP33939 Engine No. - REVOTRON01PVYP52371 Registration No. - MH05CH3798

SUB: - COMPLAINT REGARDING THE UNSATISFACTORY CAR REPAIRS OF INDICA VISTA BEARING VEHICLE REGISTRATION NO.HR-30G-7971 Dear Sir, This is in reference to the subject matter noted above. On 26.07.2014 I took my car to your garage/service centre as it had developed a fault in alignment, which required repair. Your garage/ service centre carried out the repair and the bill for this work was Rs20, 000/- which I paid in full. Since then, the same fault has recurred and I am bound to think that it was not properly repaired. It is so painful to write to your good office regarding the subject matter noted herein above. It is to bring to your kind notice that our above mentioned vehicle was got serviced at your esteemed service centre wherein all the other works pertaining to the same i.e. suspension work, repair of the brake shoes, oil change and front suspension dismantle & assembly was done. Further, the service manager did not check the vehicle alignment of the said vehicle neither it was brought to our notice as a procedure. We are at a loss to find out that the same has no where been mentioned/highlighted in the invoice too. It is so unfortunate to narrate that due to non alignment of the vehicle and total negligence/unprofessional approach of the service staff, the tyres of my vehicle which has up to date not run even 1500 kms. after the said service got totally damaged which has incurred an extra Rs18, 000/- unnecessary burden to me. The condition of these tires has been shown to the Service Staff. As per the Law I am entitled to expect that the work is carried out with reasonable care and skill, and materials used are of satisfactory quality and fit for their purpose. I believe that the repairs have failed to rectify the fault due to poor workmanship and/or defective parts and/or you have neither done the alignment of the vehicle after servicing the suspension nor informed us about the future repercussion of not getting the same done from outside and you are therefore, liable to pay the amount of loss incurred to me as mentioned herein above. It is also pertinent to bring on the records that several requests in this regard had already been forwarded/served to you which so far have been unable to bring any positive results. It is expected from you that the clients must be at least attended to and a suitable response is given, which has not happened in the case mentioned hereinabove. I am prepared to allow you the opportunity to rectify the said faults at no cost to me and by reimbursing the incurred amount to me as per the Invoice of Tires (annexed as Annuxure-1) If you fail to do so, I shall be constrained to approach the Court of Law and lodge a suitable proceeding against your esteemed company to take the matter ahead and to beg the justice and off course to recover the incurred cost from you. I look forward to receiving your comments and intentions within seven days of receiving this notice. Thanks & Regards, Sachin Kumar H.No-299, Ward No-1 Prakash Vihar, Palwal, Haryana-121102. Mob:- [protected]

I have gave my car(TATA ARIA) for service in CONCORDE MOTORS(INDIA) LIMITED Ecr, Injambakkam on 28/04/2015 and took delivery on 29/04/2015. Car Reg number : TN 19 E 8842 When I given the car for service, In job slip they have clearly mentioned the spare wheel is in the car, But when I took delivery my car's spare wheel is missing. I checked the same with the service center but they have not given any responsible answer. This is really frustrating me. They saying not having any cc tv camera's too in the service center to check the footage. When we checked the entry book in the gate security My car as been took 2 times for the trail run out of service center. 1. 29/04/2015 - Out time 12 PM and In time is 1 PM but car as ran only 10kms in that time(Almost more than hour car is out of service station) 2. 29/04/2015 - Out time 5PM and In time is 5.10 PM, car ran 5kms. First one looks abnormal, Please take a necessary action. Spare wheel cost is Rs. 12, 000. As a first step I send this email to tata customer care, if I didn't get a solution I will escalate this to your higher authorities else I need to file a police complaint. Contact Number : Mr. J. Chittibabu : +91 - [protected]. I have raised this complaint to the TATA motors customer care but I didn't get any solution for this. If I didn't get reimbursement I gonnu raise this is all social Media (offical pages TATA motors and concorde) as well as in the CEO corncer in concorde.

A tata safari dicor KL 5 M 1766 broke down due to a cluth damage. Contacted one of your dealers RF motors, Pathadipalam, Cochin, Kerala. Send one pick up truck immediately ( rs 1800 paid then itself to the driver). The vehicle still at the workshop after two days and n number of phone calls they dont have time to check what the problem is, when it will finish. Poor, Pathetic service provided Skoda has the same reputation of bad service now tata too, sadly to say, as i always admired Mr Ratan Tata. Either paye back my 1800 rs so that I will tale the vehicle to an unauthorised workshop as your authorised guys are useless. Not even informing the customer what the problem is after 2 days is a pathetic situation. Or to make them call me atleast to inform about the progress, if atlall any .