Tata Motors Complaints & Reviews

My Car (Tate Indica DLS) was left many times for servicing in National Garage Tatibandh Raipur.But in last four times the servicing and trouble rectification are not satisfactory. 1. In last 4 times they skip to wash the car and give silly reasons like no manpoer available, bheed jyada hai, aaj to ho hi nahi sakta, 2. All the times after one or two days of servicing a problem related with serviced is again seen as:- altenater, back light, battery, break shoos, door windows openinf etc. 3. Every time they say sorry and request not to complain but in next time the attitude is unchanged Please rectified this problem from this station as we are the old customer and we are assosiate with Tata any way. Thanks Prasanna Sharma Raipur Chhatisgarh

Hi, I am a very irate customer here, I booked Tata zest and was assured and was given a commitment that the car will be delivered by the 15th of September ... The reps are absolutely of no help at the showroom .. They have no idea of the delivery schedule ... Wonder how a huge company like TATA works without a delivery schedule??? That's really amusing... When asked for the TSM's number I was denied out rightly stating the TSM WOULD TALK ONLY IF HE IS FREE AND A PERMISSIOBN IS NEEDED FROM HIM... That's absolutely ridiculous .. How can a customer be denied of a request and has to wait till the so called TAM WISHES TO TALK TO THE CUSTOMER!! Finally, after a rigour I get the TSM's number and guess what he just doesn't answer his phone!!! I am amazed at the service ...Please don't even think of booking ur car at NERUL atleast.. I m Not sure how the other dealers are... Pls book at your own risk... Thank you TATA MOtors for spoiling my Bitrthday by not delivering as promised...and I m still awaiting a call from ANIRUDH - TSM TATA MOTORS NERUL... And to mention all the follow ups about the loan, etc and all possible communication had to done by me instead of the reps doing it.. Guess they were just interested in meeting the booking numbers ... Reps - Sharda & Rohini This is the kind of service YOU get TATA MOTORS NERUL..

Dear sir I have complaint with nano no one is ready to purchese n your dealer also not doing exchange with tata indica car what to do with this junk car the dealer bafna motors osmanabad is no giving me right path now so solve my problem asap n do exchange that nono car rg no mh 25 r 2725 with indica Thanks & Regards Akhilesh ingles

Dear Sirs, My Name is Anthony Raj, Living in Dubai. Origin from Tirunelveli, Tamilnadu Chasis # MAT617001ENE03773 - URBAN_BRONZE Registration # TN72 AS 7447, As a customer of TATA motors, after purchasing a new TATA Safari Storme, I am having a bitter experience with TATA customer service by dealer around. I would like to share this information and feedback from you. I have purchased a new Tata Safari Storme recently in the month of June 2014. I really enjoying the car. But I am totally disappointed with the dealers, 1. Tafe Motors - Coimbatore 2. Kumaran Auto - Tirunelveli I purchased the car from Tafe motors Coimbatore, When they approach me for the insurance before registering the car, I advised them to insure in United India Insurance with full cover, that is bumper to bumper including every part of the car and I advised them that I am not interested in any free insurance offers from your Tafe motors. But In the first year itself, they forced me to take up an insurance for some individuals own profit, that if I pay Rs 28500, and their insurance is covered for 3 years!!. Initially I surprised but later by their sweet cunning talks, I have agreed for that, with the condition of that my car should be covered for every part of the car. They agreed. I have paid 28500 Rs, but they paid 19000 Rs to an insurance company and cheated me. Someone from Tafe Motors eaten my money. Now, My car had an accident in July, I have taken the car to Kumaran Auto Tirunelveli, They denied to take up the Job and forced me to take the car to the dealer in coimbatore, I have taken to coimbatore, But the same TATA dealer Tafe Motors told me that my insurance is a very basic insurance and I had to pay from my pocket a huge amount for the repair. I was shocked . Finally after 25 days of repair I was forced myself to take the car out without completing the repair work 100%. As a customer of TATA, I have been cheated by your coimbatore dealer Tafe Motors. I kindly request you to enquire Tafe about my car dealings and reply to me. My next bad experience is, Now my car second free service time, I have taken to Kumaran Auto, Palayamkottai for second free service, They said they cant do the free service and they will charge me for that service. Its just because I have taken the car from different dealer and my car completed 8000KM. This was surprised me. I have brought the car back home without done the free service. So I am in a position to drive my car from tirunelveli to Coimbatore for the service about 1000 KM up and down. This is ridicules from TATA customer service. I expecting an investigation from your side and make me clear, what the dealers done to me was correct or wrong. I am mentally verymuch disturbed about these TATA dealers behaviour against me. Otherwise I have no option other than filing a complaint and criminal case against both of these dealers, Will also file a case in consumer court. I lost more than 3 Laks of Rupees and mentally tortured because of this bad and cunning behaviour of these two TATA dealers.

This is regarding the service done at lexus motors in Kolkata of my Vehicle numbered WB-02-X-9188, Tata safari. In the attached files you can see that my car had gone for same brake issues in the past at the same workshop. Time and again I face the same problem. In the earlier job cards you can see that my car had gone for some electrical, steering and brake issues. The car was there in the service centre for more than three weeks and i was...

Problem faced : 1)Steering feeling vague and heavy on ceetain points and car not steady on highway speeds of around 60-70-80 kmph 2)Steering too heavy at parking speeds and no auto return to centre Visit 1 on 13/07/2014 : Reported these problems but since it was a sunday i was told these problems being a Sunday cannot be attended today so they did general check up and gave the car back to me . The problem mentioned above remained as is unattended. Visit 2 on 20/08/2014 : reprted these porblems again : Job slip was made : I came back from workshop and had to make many many calls to Service advisor to get an update on what is wrong with the car. Finally i was told that suspension is opened up and work is being carried out and approximate cost will be around 14-16000rs(also posted on teambhp.com). I agreed and requested the S A to be double sure that the problem would be solved . I was assure dthe problem will be solved . Then next day after making several calls again to S A i was told that the work might get completed today and then again after several calls i was returned the car on same day with a invoice of RS 24780/- to which i was shocked. But having trust on Concorde from previous visits i paid and took the car . I informed my S A that the steering has become more hard than previoiusly and i was told ok bring thecar back. I dont understand why did Concorde only work on suspensions and not on steering ? Is it because Suspension is out of warranty and easy to earn money from client whereas Steering has to be covered in Extended warranty ? Visit 3 on 10/09/2014 : Reprted the same problem again . This time i insisted on a test drive . Arrival time at worlshop was 8.20 Am and departure time was around 11 am . I spent 3 hours in worksjhop explaining my problem . gentleman came with me for a test drive and confirmed that steering has problems. I left the workshop and around 2 pm satrted makingcalls to my S A about updates to which i received several contradictory replies . Shocked from what was going on, i decided to leave my office in bandra in half day and visited workshop again . Again there i was given different contradictory statments by various Mr Prabahakar, mr Surve and Mr S A, Mr Abdul . I got very worried by now and and no confidence on Concorde if they will eb able to solve the problem even now . I begged the team at concorde to at least complete the process of extended warranty claim of steering rack by today . today as on 11/09/2014: I am shocked to learn that the warranty claim has still not been put up in the system . they now want me to spend another Rs 9000 on suspension strut . (please note that on 21/08/2014 i have already spent Rs 24780 on the car suspension parts). I still dont know by when will the warranty approval of steering rack come ? and when will the work on my car start? and when will i receive my car back ? and will it be after solution of all the problems ? or the problem will still persist? Can you please help me with proper service to my car and proper feedback system?

Dear Sir, I purchased a Nano LX sp. edition during June 2013 from Kamal and Company Jaipur. I was told that I have won prize of Rs. 500 under captioned scheme. My unique ID no. is Jun51941 . I was told that amount of Rs. 500 will be paid to me within 3 months. But so far I have not been paid this amount. I request you to please pay me the same. Thanking you, Anil Kumar Saxena 51/43, shipra path, mansarovar Jaipur 302020 chasis no. MAT612254CKK74085 email - [protected]@gmail.com mob. [protected]

Hi, this is to highlight the pathetic service and fake commitments from the service advisors in Tyal motors, Faridabad. They even don't know how to deal with customer. Long wait for the exact hardware issue. None of the adviser interacts and proactively inform about the problem. i wait till 4 hours to know what exactly the problem. And, then they give me the wrong tentative amount for the part repair and replace. Post that they told me that they don't have any part available. They confirmed me that they will handover the car by next day evening. next day none of the person called me for the update. When i called to the service adviser allotted to me ( Mr. Ramzan). he told that car will not be ready by today. Ask me to call tomorrow. Is this the way to deal with customers.And, top of it when i went there for the delivery today. They have not replaced the discussed part. And, told me that part is not available. why the information is not been shared. i went there post confirmation. pathetic experience. My car was not cleaned and, when i asked for the car wash they told me to pay for that. Where in my car was in so bad position after the service. is this the basic ethics of serving customer. if such things happens in tata motors authorised service work station. then i am sorry to say. i will not recommend anyone for tata cars. Service center is Tyal Motors. agent - Mr. Ramzan vehicle no - DL 3 C BN 1481. Mayank varshney [protected]

Hi Team, I have purchased Tata Safari Storme LX model on 22 Jun 2014 from Shree Vasu Automobiles, Meerut UP and during my first scheduled servicing (22 July 2014) which happened at HUNDEKARI MOTORS, Ahmednagar, Maharashtra. we noticed that the there is a colour difference at left side rear door. We tried to contact the sales person of Shree Vasu Automobiles named Sachin but no convincing response from him. We suspect that the vehicle was damaged and colour was changed during denting and painting at Shree Vasu Automobiles. Please look in to this and help me ASAP. I am a defence personnel and already run of short of time. I'm currenlty stationed in Ahmednagar. The other details are- DEALER : SHREE VASU AUTOMOBILES, MEERUT UP SALES PERSON : MR SACHIN MODEL : SAFARI STORME LX COLOUR : ASTERN BLACK CHASIS NO : MAT617033ENB01455 ENG NO : 22LDICOR09BVYJO2817 DELIVERY DATE : 22 JUN 2014 Regards, Deepak Rathore [protected] For email: please contact jitendra.[protected]@gmail.com

I buy a aria 4x4 pride in may 2011 from pandit auto pimpri
I am very much feed up with the experience from that car which undergo repair every alternate month, failer of engine three time, tyre bust 4 time, hande brake problem, senser, timing belt, usb, wiper, and for any other further detail see the history of the car mh-14-cs-7277, now the car is at coimbatore tata service center for engine failer, now i am willing to go to the the consumer court regarding this issue i have already paid many rupees for the repair and got the problem when travelling for long distance
Pls help me with this

I had given my Tata Indica for servicing and fixing the problems in the vehicle. They claimed that the problem is resolved but when I tried, problem was still there. Not even minor problems were resolved. I have informed them and they said they will repair it but no action taken yet. I tried 2 dealers Jaika Motors and A K Gandhi in Nagpur but no one could resolve it so far.

With a heavy heart I am writing this mail. First I would like to introduce myself, I am Rajarajen aged about 44 an Automobile enthusiast, having automobile background, long back worked with a car dealer Now a senior Agent of LIC having a good no client’s base. And also running g a small BPO servicing STAR HEALTH Customers. As I thought o[censored]pgrading my petrol car to a diesel car, I enquired about diesel cars from different manufacturers. As my friend having old Indica for a long time and suggested me to take a Tata car but he also warned about the worst experience in the dealer point. In spite of his advice I stepped into TAFE ACCESS at Pallikaranai Near to my House and had a look at INDIGO ECS diesel. The sales Person who attended me suggested me to go for Indica Vista VX Tech as I am oversized. So I decide to go for Vista and the Process started. He asked me to give a token advance to start the finance process. I also paid Rs.5000/- on 21st Thursday2014 and the finance was processed through Tata Motor Finance. The process was like gentle breeze and I found no hiccups. I also got the loan sanctioned and the finance person asked me to complete the documentation. I called the sales person and told that I have to sell my Old car Maruti Baleno and also I have a customer, after selling the car I will not be having movement vehicle (You know very well how a vehicle is important for person in the insurance service industry). I need the vehicle as early as possible. I also requested him that I want to select the car before making the payment. He also promised that Ican select the car at the time of payment. So I have completed the finance formalities on 26th August2014. I visited the showroom on 28th August ’14 to pay the balance amount. When I enquired about the selection of the car the sales man told me the car has been allotted to me. I was totally upset and made my mind to go with the car allotted to me as I need the car urgently. So I requested that I want to see the car. Sales man told me the car is in the yard which is 40 kms away from the showroom. He insisted me to pay the balance amount in total and I also did the same. Again I requested him for a Pooja Delivery on 29th August ‘14(Ganesh Chadurthi Day) which is the highly auspicious day in the year. He told me he will try and asked me to give a call by 11am on 29th. I called him nearly 4 times and I got vague answers. So I went to dealer showroom and found there are four cars of other customers and other sales man waiting for pooja delivery. I was completely upset. I returned back home and the called the sales person he told me on Saturday 30th he will show the vehicle. On Saturday 30th I went to the showroom once again and they show me the car parked outside of the showroom. The car was totally dirty; lot of greasy finger prints in the seat, dash board, glove compartment door handle and in the door trims, the plastic cover in the rear seat was completely torn out. I was totally upset and I asked for a new car. But again a big shock like thunder blown on my head that the car was already invoiced and insured from 26th Aug 14. I found no other way and asked about the dirt in the car they simply ignored my questions. Again I called the sales person(who will mostly not available in the showroom) he promised me that the car will be delivered to me after doing the cleaning work, and completion of RTO work by 6 pm on 1st September I can take delivery of the car. I also Made a request that after 1st sep 14 the days are not auspicious and again I have to wait for one week till next Monday 8th of sep 14 The sales person also promised me the delivery on 1st sep 14. From the morning I was following the sales person and got confirmation that the car has gone for RTO and will be delivered in the evening. So Based on his commitment I made all arrangements in the temple for new car pooja, I invited my brother family for car delivery occasion they also stared from home when I was on the way do the dealer showroom with my wife. I got a call from the showroom and some female lethargically told that the car was not registered and asked me take delivery on 2ndTuesday sep’14. I was totally out of mood and canceled all my pooja preparations. I am buying this for my own purpose to go and meet clients. As I met with an accident in two wheeler, I can’t ride two wheeler I am spending nearly 1500 rupees as auto fare daily, Who will bear this. Now As by my fate am waiting till 8th of September ’14 to take delivery of the car. In the mean time on 5th of September 2014 I have received a SMS from DM-TATA MOTORS, the body of the message is” Your Indica Vista VX Tech QJ FORREGN is ready after service.PL contact Your service advisor at 42901234 for taking delivery” 1. I want to know why an undelivered car has to go to service station and the job has to be raised in my name and number. Before allotting car to the customer don’t you do the PDI will you book the new car job in customer name ridicules 2. Insurance was taken from 26th of Sep’14 by the dealer without my knowledge and even I do not know in which company I am having my insurance If I am taking delivery of the car on 8th Sep why should I pay insurance for 15 days unnecessarily 3. As per my knowledge the invoice for the car was raised on 26th Aug’14. but the show me the car only on 30th Aug without registration 4. The car was allotted without my knowledge I have been forced to take the car by the dealer 5. I am totally UN happy to buy the car but there is no other go. 6. I am shredding tears now as I made a wrong decision to buy a TATA Car 7. If a customer is handled in way that he will not ever turn back to a TATA dealership. I will definitely tell my horrible experience to all my clients and I won’t allow them to take any TATA CAR What is the use of introducing world level products with 0 commitment and local market dealers? Previously I really thought why Tata cars are not hot cake in the market? But Now I am very clear that with this type of customer support Tata cars will never be in the first position NOW I CLEARLY UNDERSTOOD THE TATA’S STRATEGY IS NOT ‘HORIZON NEXT’ IT IS ONLY’ HORRIBLE NEXT’ N.B: For Your information that one of my friend booked a Maruti swift car on 30th of September and the car was delivered on 1st sep 14 evening after the RTO work completed. This is the commitment from Maruti

Hi All, I had purchased TATA Indica Vista Safire in 2012 (UP 32 EH2577) on the name of my father. We have faced broken switch/ not working swithc very frequently. Also this is not covered under warranty or insurance, and hence each time we have to pay good amount of money. If you have any solution to offer us please let us know. Regards, Shivam [protected]

Let me start by saying that i use to be a huge tata follower n admirer but i want to tell you with heavy heart that i am regreting after purchasing tata vista quadrajet as i strongly beleive that its a defective piece as i have four tata vehicle in my family n nowhere have seen such bad performance n service as given by tata motors n my car. I bought this car with hard earn money and now since two months of purchase i have been facing problems constantly. Clutch noise, heater plug, average, defective tyres, additional noise now its not moving all of a sudden n many more on top of that under warranty thing were considered minor problem till warranty period n once it over they became wear n tear. It sad to feel like this for tata. I know you would not entertain my problem to resolve issues but will call me and then nicely will be dupmped. I want replacement of my car i know it sounds wierd but trust to tegain my trust in tata i would want replacement. I know u guys will say replacemwnt is not possible we will make sure that you will het better service at good price or try resolve the iaaue by looking into the matter. Honestly i am feeling cheated i want new car i have 50k savings i can pay that much is required in order to get new car. Now i know nothing is gonno happen even then as tata admiror wanted to gibe it a shot. I have all possible things available of tata in my life. I cant beleive i will start hating tata because of this. Please keep my faith in tata intact n do something. My car no. Ia MH 04 ET7523 Model 2011. Ran almoat 35k kms.

I have given my Tata Indica Turbo model year 2005 bearing registration number DL 3CW 7840 for replacement of AC Compressor on 4th September 2014 at Dhingra Motors Pvt Ltd at Ghurgaon Haryana. I have now been told the estimate for repair of the Airconditioning system will be around Rs 40, 000/ excluding labour charges. The price brake up for the repair is as under : 1) AC Compressor Rs 23, 000/- 2) AC condensor core Rs 5, 618/- 3) AC Setring Celing Rs 4, 500/- 4) Valve Rs 9, 00/- 5) AC Gas 2, 500. My complaint is the following: 1) The AC Compressor is from Subros and even the MRP price is not more than Rs 10, 000/ how can TATA be charging Rs 23, 000/ from the consumer which they procure from Subros for less than Rs 7, 500/-. 2) I asked them to return the car for which they are now asking for Rs 2, 500/ as labour charges.

Respected sir, I have purchased a new Tata Nano CX Model on 20th august 2014 against bill no. JPMOTOR[protected] DTD 20/08/14 VIDE ENGINE NO. 273MPFI12KWYK15769 & CHASSIS NO. MAT612240DKK16691 From J.P. Motor (Sarog Bye Pass, Solan Himachal Pradesh), Solan. In this regards, I had got a car loan from HDFC BANK. The loan amount that passed by bank authority is Rs 1, 80, 000/- instead of Rs 1, 65, 000/-. So i have to get refund of Rs 15, 000 from the same dealer J.P. Motor. But the person who handled my case Mr Rajinder ([protected]) is not giving my refund money (check, music system and globe boxes spickers ). You are kindly requested to help me. With warm regards, Ashwani Verma Mob. [protected] Mail id: [protected]@rediffmail.com

Sir, this is to complain about the fact that I have bought a Tata Safari about a year back, and the rear most window panel has got rusted and it looks ugly. And the service center guys refuse to help although the vehicle is under warranty. I am attaching the pictures along with. Ps do the needfull and advise. Regards DR Richard Ohri.

Dear Sir,

I had purchased a car through Tata Motor Finance, Anna Nagar, Chennai on 10/08/2011. The details of my account is given below:
Name of the borrower : R.KUPPUSAMY
CAR MODEL : TATA INDICA GLX
CAR NO: TN 18 H 6723
LOAN A/C NO.[protected]
DATE OF LOAN AVAILMENT: 10/08/2011

The above car was puchased by me through finance given by your Anna Nagar branch, Chennai, subsequently the car was missing and necessary FIR, not traceable certificate from Police/Court were submitted for Insurance Claim. But to my utter dismay I was made to run pillar to post for getting the Insurance claim as I was not getting the support from your Company. Finally, after I made a complaint to Chief Minister Tamil Nadu Special Cell the matter was sorted out and the Insurance company was provided with required details from your Company and now the account got fully adjusted FROM THE CLAIIM AMOUNT.

But to my utter dismay till date I have not got the 'NO DUE CERTIFICATE' from your Company, hence I fervently appeal to you expedite the NO DUE CERTIFICATE without further delay.

Kindly do the needful and oblige.

Thanking You,


(R.KUPPUSAMY)
03/09/2014

My name is Joga Singh, I purchased Tata safari vehicle from DADA Motors GT Road, Ludhiana, Punjab, India on 26/12/13. I have contacted the branch a number of times, referring to the RC document, which payment has been made in full . Please advise on the above matter. Kind regards Joga Singh

From: k21rachel [mailto:[protected]@gmail.com] Sent: Thursday, November 14, 2013 5:59 PM To: Chirag; CUSTOMER RELATIONS Cc: gm.[protected]@balajicars.com; [protected]@gmail.com; PCD CARPMG [PCD_MUMBAI]; CAR WEST ( TM-MUMBAI); ratan.[protected]@tatamotors.com; [protected]@tatamotors.com. Subject: RE: Complaint The issue still continues and my steering is still cross even after it was changed. Do i just dump this car or leave it in your workshop. Guys dont promote a product thats not worth promoting. Kindly go through the trail mail below. Sent from Samsung Mobile -------- Original message -------- From: Chirag Date:23/06/2013 10:53 PM (GMT+05:30) To: [protected]@tatamotors.com Cc: gm.[protected]@balajicars.com, [protected]@gmail.com, [protected]@tatamotors.com, [protected]@tatamotors.com, [protected]@gmail.com, ratan.[protected]@tatamotors.com, '[protected]@tatamotors.com.' Subject: RE: Complaint Hi Team This is in regards to my Tata Nano that was bought from BALAJI CARS MIRA ROAD. Its the worst car that i have bought or rather that has been sold to me. The car has been having problems since the day i bought it. I had asked for a white colour and was given a yellow colour. I then told the sales executive SANJEEV (who has left the company) the moment i left the showroom that the clutch is not proper and its hard and also the steering was cross and i was told that we can go to the service center and it will be fixed. I did go to the service center and i was told that the clutch is fine even after me insisting that its not and nothing was done. I then sent the below email and after me sending the email SANDEEP the CRM called me and he assured me that the clutch issue and the steering issue will be fixed but it wasnt. To my surprise MR SANDEEP has also left the company. The driver who took the test drive did confess that the clutch was hard but it wasnt fixed. Mr SANDEEP gave me false assurance that he will take care of the clutch which he didnt and instead was forcing me into taking the AMC because the clutch isnt under warranty and TATA motors would have paid from the pocket. This is a clear case of fooling a customer. After i was leaving the service center MR SANDEEP tells me to give a rating of 10 for all the parameters when i get the feedback call as well as to give 10 on 10 when he asked me to fill the feedback form. PATHETIC SERVICE. I went to the service center on the 1862013 with a complaint that gear transition isnt good and i was told its due to the clutch and it will be fixed once we change the clutch. And now recently the car started leaking inside, near the front co passenger seat. I was angry that i had to tell my husband that lets take the car to the service center and show this issue that i am facing. The car was stinking as the water was getting collected on the carpet of the car. It is a shame for TATA MOTORS, to make such a product. Adding to me surprise MR SANDEEP didnt mention about the clutch issue in his report which is discovered on the 1862013 when i went to the service center. And this is the reason i am writing back again. So that this time i get someone genuine and who would do their work correctly without making any false commitments and assurances. On 1862013 when i gave the car for service and when i paid RS 2041 for the second FREE service, i didnt fill the feedback form and i will not till my clutch is fixed. Because, it is insane when you force the customer to fill the feedback form when they are not satisfied with your SERVICE. The car is useless, even the left rear door isnt closing properly and even the window glass gets stuck sometimes. All i want is that my clutch to be replaced ASAP as it wasnt fixed since day one from the time i bought the car. It is quite obvious that if the clutch has issues and if it isnt fixed it will get burnt and will have issues. I AM WILLING TO GO TO THE HIGHEST LEVEL IF REQUIRED WHICH I WOULD HATE TO DO. HOPE SOMEONE IS LISTENING. IF NO ONE IS LISTENING I WILL LEAVE THE CAR IN YOUR SERVICE CENTER AND WOULD NOT TAKE IT TILL THE CAR CLUTCH IS FIXED. MR SANJEEV AND MR SANDEEP were liars and TATA MOTORS SHOULD NOT RECRUIT PEOPLE LIKE THEM. I purchased your product over other cars in the market thinking that TATA MOTORS has value for money.