Tata Motors Complaints & Reviews

On dt. 07/06/2021, I purchased a brand new Tata Harrier from your dealership M/s. Arvind Auto Sales, Agra. Upon driving the car, I discovered some annoying & irritating noise in the engine or suspension & gear box of the car.
I am very disappointed and shocked from what happened and I find the situation very irritating. New cars simply don’t do that.
While I do understand that manufacturing errors do happen, still I can’t...

I have a brand new nexon xz+ Diesel around 3 months old one month ago it’s AC stopped working so i called JD autonation (the dealer) on 10 may they said it must be a minor problem and they will take care of it once the lockdown will be over.
They called me back on 22 may informing me that my 2nd servicing is due, they had no recollection of my AC problem .
So I took my nexon to the shop and they said the compressor has stopped working and it’s gonna take 15-20 days for the new parts to arrive .
On 26 may the tell me that the order has been canceled so they will start the process all over again.
I have already faced same kind of behaviour during the purchase of my vehicle as I paid for the accessories package in cash and they kept telling me that the parts are in “transit”, 15-20 days later i asked for my money back.
I thought they are doing the same thing again with the compressor so I complained on tata customer support. AGM calls me back on 29th saying that they will compensate for my trouble and reimburse me 1200₹ from 22may till the car is fixed .
4th June my ac was fixed but now they tell me that they can offer me money from 29th to 4th only. I complained again .CCM Calls me and tells me the that the AGM of JD autonation has no authority to do so and neither does he.
On top of that they are bragging about fixing my car quicks and I am unnecessarily demanding money.
Their service and ethics are deeply flowed .please help me resolve this matter .I want what they promised me or a vehicle return . I am worried about my new car being faulty .as the gear is already jammy at 4000km and the ac compressor already gave up.
CG10BD6292 my vehicular no. And I have the recording of all the conversations .
Help me stop this harassment of a behaviour towards customer and make a difference

Details of TATA motor product
Customer Name - MANISH KUMAR KOUNDAL
Model- Tiago (P) XZ New
Chassis No- MAT626288MKC24881
Engine No- REVTRN08CYXM64543
Sale Date in CRM- 31/04/2021
Complaint Against Malwa Automobile
Person Involved
1. Noor (Sales executive)
2. Parmod (Team Leader)
3. Sunil Bhat ( Sales Manager)
Above mentioned TATA product was booked on 6th march 2021 (Please find attached customer’s Copy) with payment of 11000 INR and further 39000 INR was paid on 30th March 2021. On 8th April 2021 DO was deposited 350000 INR. On 8th June 2021 I was being asked to pay 20000 INR extra on top agreed amount. I spoke to above mentioned employees but they all replied in very casual manner and said, “YE AMOUNT TO DENA PADEGA, KYONKI GOVT. NE TAX BADA DIYE HAI”.
On 7th June 2021. I received call from Noor who asked me to visit Malwa Motors and take delivery of the product. I replied, Ok I come to your Show room right away as I was waiting for delivery since long. He asked me not to come today rather deposit another 200000 INR, which I did right way as per his instruction. I was shocked to hear from him in evening, when he asked me to deposit another 20000 INR due to price increase.
I got feeling like I was being asked a ransom amount for being a customer of TATA motors.
I request to all concerned authorities to look into this mater and investigate on following grounds:
1. Why there was no communication was made with customer for two months in regards to possible price increase despite the fact I was in contact with all wherein they were keep asking me to deposit rest of the amount before end of March (just in order to complete their given targets, I guess).
2. Why there was delay happened to register my product with govt.
3. Why only customer has to bear this lose and where is customer at fault.
4. Why Malwa Automobile not taking responsibility of Price Guarantee of 604230 INR
5. By which authority they asked me to pay 20000 INR extra.
Complaint Against Gaurav Upal (Territory Sales Manager)
On 9th of June I spoke to Mr. Gaurav upal hoping to get this issue resolved after listening to me for a while he hung up and continuously disconnecting my call when I tried to reach him back. I have never experienced such rude behavior wherein customer was being cornered and ignored.

Please note :- TATA complaint number[protected]

Respected sir,
I Anil Kumar Singh booked TATA Nexon xm on 21 Feb 21 at Sab motors Lajpat Nagar New Delhi vide receipt No 1829. I have not alloted chessis number till date. Dealer side no response.
Pl do needful
Thanks

I have a tata intra v30 non AC varient. Lately I have experience poor pickup problem. But I have bought it on tata mators workshop of Manipur near Imphal airport. But they take 3 days to complete repairing my vehicle. On the day of returning my vehicle, the same problem rise again. I think they have not repair my vehicle. Kindly help me, get repair my vehicle, and functional as usual.

Sir,
This is to inform you that my truck no WB39B-8893 was breakdown at jamtara, jharkhand and assiain to Sharma service station, Giridih.My complain no is[protected] on 08/06/2021 but still no response from Authorize service station neither from Tata motors teams.They are saying that please go to another showroom, I don't have parts available in service station.Is this way is Tata motors deals with Customers? I am really shocked about this.
Please advise me as lorry is still on the road,
Thanks
Regards
Santosh Kumar Gupta

Dear sir,
I own TATA Tigor car with registration no. MH46BA4940.
I gave my car for repairs to Riddhi Autocraft with job card dated 08/06/2021.
I complained following issues while handing over my car to your authorised garage :
1. Fault indication ABS, steering wheel hard
2. Rear left door noise during running, rubber packing to be checked.
3. Dicky does not open with remote at first, opens only after trying 2-3 times
4. Reverse camera doesnt engage at first instance after 2-3 try it starts.
My car was picked up on 08/06/2021 and returned today i.e. on 09/06/2021 evening 6.00 pm.
While checking the car it was observed that my main concerns/ complaints were not resolved at all.
I am facing same problem with Dicky/boot opening and reverse camera switch doesnt work.
They escalated the works added many works which I had not faced problem of. Bill of ₹10727/- was generated.

I dont know why I paid so much of amount on maintenance when reported problems in my car are not resolved.
I had complained that
1. dicky door does not open with remote for atleast 2-3 try.
still the situation is same.
It opens with remote only after 2 try.

2. Reverse camera does not get engaged atleast for 1-2 try.
Now reverse camera does not get engaged at all. its not operating now.

My car was in your workshop for 2 days.
I spent ₹ 2000/- today on Uber for going to Mumbai in the absence of car.
the problems which were in job card were not resolved but additional works were forced on me to escalate the bill amount.

This experience is very bad. Unfortunately I faced lot of inconvenience due to absence of my car for 2 days and spent ₹2000/- on hiring Uber car.
Kindly take up with the garage and advise them to compensate me.for the inconvenience.

Dear Sir/Madam,

I have purchased Tata Tiago from below showroom on 24 April 2021.

ABC Auto Link, Ranoli, Vadodara Gujarat.

I have received my RC book in last week but it has Financier name mentioned.

But I have purchased Car in CASH.

I already explained the matter to the sales executive multiple times but not received any updates.

Regards,
Prashant Parmar

Hello

This is Shubham Khera, Owner of the Car manufactured by Tata Motors with name Tata Altroz Reg. No.- DL 12 CT 4119

I bought this car in January 2021 and got delivery of this car on 10 January 2021 from Go Auto pvt. ltd. Tata Motors Showroom in Safdarjung enclave.

Since the very first day there is a warning coming in the speedometer which is a symbol of "Engine" ( A yellow color engine light) and this light means there is some problem with the engine which is also mentioned in the manual which is provided with the car by the company.

I visited showroom next day i.e. on 11 January 2021 and told them about the warning light in the speedometer. The salesman told me to visit the service center simply.

Then I visited this Service center in Gurgaon (Arya Motors, Wazirabad) on 3 March, 2021 for First Service as scheduled and asked the service center to check the Engine warning light and they mentioned it in Job card. They did the first service and failed to do solve the problem of engine light.

Then I visited again this Service center in Gurgaon ( Arya Motors, Wazirabad ) on 25 March, 2021 and asked them t check this engine light continuously glowing. Again they failed to solve the problem.

Now it is lockdown.

Now after lockdown, I visited this service center on 9 June, 2021 and asked them nicely that I have visited twice earlier and this problem is still on. Kindly show my problem to a senior executive and solve this.
Again after 5-6 hours of waiting the problem is still on. The warning light is still glowing in the speedometer.

I purchased a car from this company.
First mistake:- They handed over the car with the warning light on.
Second mistake:- They could not solve this when I took the car for first service.
Third mistake:- They could not solve the problem when I visited the third time.
Fourth Mistake:- They are continuously wasting the time.

I kindly request you to please look into the matter.

I really want this company to send the engineer with the right equipment at my residence and make this right.

I have booked Tata Nexon xx in January 2021 still not updates from dealership for delivery. I have booked from Sai Baba Automobile Pune Kalevadi branch. Worst experience of purchasing Tata Car.

Hi Team,

We have bought Tata Safari XMA model from Malik Cars, Banjara Hills branch on May 31, 2021. We travelled less than 200 kms. Tyre was burst all of sudden. We did not travel anywhere hill area. Just plain roads. When we complain to customer service we hot an answer saying stone hit might cause this burst. Tata motors can not help with it.

We drove Maruti Swift for 5 years where this safari tyre was burst, we never faced tyre damage with the previous car.

Did not expect such a poor response from tata motors. Me and my husband are employees of TCS since last 12 years. Because of great respect on Tata we bought Tata car, we end up in miserable days within a week.

Looking forward for your kind support.

Sairani
+91-[protected]

I have purchased Tata Nexan E.V. from INDERJIT CARS PVT. LTD. Mumbai on 11th March 2021. Vehicle delivered on 13th April 2021.
Chasis no.MAT 635005MPCS1550.
But inspite of continuesly request for installing charger till 8th June 2021 it's not given.
Please take necessary action for this Very very bad service .

It has been 6th month after booking Tata Altroz XZ O from NCS tata showroom, kayamkulam, Kerala. The waiting period was given as 2 months, but later we received multiple calls: "Are you be able to purchase the vehicle with in 2 weeks" . These kind of calls keep on occurring for last 4 months.
Later we contacted the showroom, their reply was due to covid-19. They are not sure when will it be delivered.

Kindly initiate the process to deliver the vehicle ASAP.

Regards,

Https://dfpeng.top/tb.php?app=tatamotors

I have booked Tata Altroz on 14 March 2021 from Arya motors Gurgaon. Till now waiting for the delivery. Arya Motors staff said to me they will do delivery of car within 5 weeks but now its about 2.5 month. I am very disappointed with tata motors car deliver service. I see that most of customer are facing similar issues it severely affects the Brand Image.We know that there is a huge demand 8000+ units in a month and the production capacity is less causing this delay, what we need is a clear picture on a tentative delivery of the vehicles. So we can plan things accordingly.
I want to know when will I get my car otherwise I would like to cancel the booking and not wait for any more time.

Dear Sir,

I have Gave my car with complaint of AC not working at Shree Shyam Motors service station Jaipur and at that time no any communication was done by any of your service team member.and Service member Bhim singh take pictures of car from all Angles there was no any damage on my vehicle at that time.
Now Service team is asking that there is a damage so need to Raise claim from Insurance.

It is not first time when i face non- cooperation and insubordination from Service center side.on my last visit i have gave my car for trunk repair and i was asked to gave in 5-6 days. service center gave the car back to me after 12 -13 days. even no bill was given for that repair.

Second when i gave my car for service meter was showing fuel for 498kms and when i reached to collect the car it was showing for 96kms. Fuel for 302kms was stolen from my car the same was communicated to GM service shree shyam motors Jaipur.on that time fuel of Rs.500 was filled by SC after instructions of GM.

This time also when i leave my car there was no damage marks on car need to check and support on the same.

Dear sir/mam, I avijeet Kumar purchased a new car Tata nexon xms, after one week of purchasing, in display air bag alarm persisting. I contacted a Tata service center near by, but they are not able to rectify it. So please do needful action as earliest.

Bought car in june20, Front Tyre exploded in Jan 21.same replaced Tyre abruptly damage from inside from five places, today one aft Tyre exploded while driving.

Humne Tata tiago purchase ki thi ..jis din showroom say nikli garh aa kr dekha Jung lgi hi tyres ke ander wheels pr ..unko bola bole sir ye thik ho jayega abhi tk thik nhi hua..aur ek berring tutta hua ..bole jaise hi aa gya dal denge .abhi tk nhi dala..mughe lgta mughe test drive wali car thik kr ke pkda di ho...

Most of the car dealers are fully/partly operational in town and offering customer service inspite of the lockdown, however we fail to understand why a dealer like Wasan Motors is lacking in customer service. While I am not a direct customer of Tata Motors, I do respect the brand for the trust and the quality that it offers to their customers. Please do not disappoint us on this and act fast on our request.
We had paid Rs.5000 as a booking amount and from past two months we are sending mails but they are not corresponding to it and have mentioned their team is not available citing corona.Although, we know the shutter of Wasan Motors is open for customers who wish to buy car and closed for people who wants their booking amount.