Tata Motors Complaints & Reviews

I have booked Tata Nexon Petrol version on 4-Jan-2021 at BAFNA Showroom in Baner Pune (Address - Supreme HQ Ground floor Survey No .36, Pune - Bengaluru Hwy, Baner, Pune, Maharashtra 411045)

I have Booking receipt and commitment form.

In month of February when it is been informed that delivery will be delayed due to Bafna motors having conflict with Tata Motors I was told by Ganesh K (Agent who signed commitment form) that refund will come by Feb End. Ganesh K (+[protected]

Then I was told to contact Account Manager Sunil Bagde (+[protected] who did not do anything other than giving 2 more numbers [protected] / [protected]

Then I was given Store Manager Shekhar Patil (+[protected] Number in third week of February who assured to wait for a week and then refund will be processed (I kept writing to him and calling) and each time asked to wait for few more days till March end. He had given contact of Saurabh (+[protected] to follow up but Saurabh did not provide any info and gave one more number of some one very senior manager of Bafna motors Mahesh (+[protected] who also just promised he will look into but did NOTHING.

Shekhar Patil then he gave number of Rajesh Pandit (+[protected] as all refunds are processed through him and entire month of April he is keeping on telling new dates. As per him refund is queued but do not know when it will happen as Bafna did not keep any money in bank account to refund.

I need my Advance Money of 11000 / - Rs Back to my Bank account processed immediately. Cancelled cheque, PAN card, Aadhar card already given to every one above

Many people are CHEATED like me by Bafna. They took booking in Jan even when they could not deliver vehicles booked in Oct due to dealers ongoing issues with Tata Motors

List of people who kept on delaying are again below

1) Ganesh K (+[protected] Booking agent
2) Sunil Bagde (+[protected] Account Manager
3) Account Department - [protected] / [protected]
4) Saurabh (+[protected] Bafna refund representative
5) Shekhar Patil (+[protected] Bafna Baner Dealership Manager
6) Mahesh (+[protected] BAFNA Senior management person CxO
7) Rajesh Pandit (+[protected] Refund processing main Manager

Regards
Rajendra

I own a brand new Tata Harrier XZ+ which started making a strange sound while put on 5th and 6th gears within 3 days of purchasing. I have complained about the issue on my first servicing to our regional dealer (Tiddim Motors, Imphal Manipur), but they failed to resolve the issue. After that, I have complained time and again about the same issue to our regional dealer and also I have spoken many times with the concerned persons from the regional servicing center (Tiddim Motors) and even they had the vehicle in their custody on 3 instances (left vehicle with them for 1-2 days) regarding the same issue but the issue still exists and I believe that they are not taking my complaint seriously.

My concern is that I am very unsatisfied with the kind of response I am getting from them and I am repeatedly told that they have sent mail to corporate office and waiting for reply but for how long??? It has been more than a week now and I don’t have an idea when to get my issue resolved…

I am drawing your attention to kindly look into this matter ASAP and I am afraid that I won’t be able to own it if this issue remains unresolved.. I hope you might be knowing the kind of attachment and sentiment while buying a new vehicle and also the family’s emotions and I think there is no point in owning a brand new vehicle with unresolved issues.

Looking forward to your reply.
With Regards,
Pukhram Sanaton Singh
#[protected]

Dear sir,

√ I'm Vinoth booking mobile number : [protected]. As I'm booked nexon xe petrol on 18.02.2021, I'm waiting for 2month. Our tafe team this month 17(17.04.2021) our vehicle is allocated plz arrange finance.

√ Ok I will accept tomorrow Saturday bank holiday I will give Monday all the documents sir.
then 21.04.2021 our team called me, sir plz pay amount.

√ I will say, I will handover all tha documents to my finance department, I will check loan process details then I will pay amount.

√ but our tafe team members told no issue sir, vehicle allocated to you, you just pay amount don't very.

√ ok sir, I'll paid RS.200000.

√ Today(27.04.2021) our tafe team person called to me just simply say our financial team not giving approval, so our allocation to next month.

√ But today(27.04.2021) my finance team give approval letter.

√ Then today ask allocation details how you can change my allocation vehicle with out my permission.

√ Then he is told me tafe branch senior officer I don't no name, I will asking your finance (HDFC) department manager 6 days before (21.04.2021) that customer file is worthless, I don't no further details that why changed allocation .

√ I will handover all the documents on 20.04.2021 evening? How, he is asked my document on 21.04.2021? and he is now my document is worthless then why at the same day (21.04.2021) collected RS.200000/-?

√ I'm not understanding our tafe team.

√ I think our tafe team only ask money, not for customer satisfaction.

√ Really I'm disabled our services, tafe team don't consider 2 month waiting customer.they are all fool peoples and biggers.

√ then I have to desired for my self I will cancelled my order.

√ Then I will ask tafe team plz cancelled my booking order and refund my amount Rs.210000/-
but he is told processing will there u wait 5 to 7 working day.

√ what is this rules.

√ Plz sir today I want vehicle at any cost otherwise tommorow refund my amount.

√ plz sir communicate our tafe team. Our tafe GM also not response in my calls and messages.

Our tafe branch address:

Tafe access limited,
Thiruchi road,
Coimatore,
Tamil Nadu-18

My booking details:
Vinoth H N,
[protected]

Note:

Plz find the attached of
Finance approval copy and paid amount details

Thanks,
Regards
Vinoth H N
[protected]

My name is manoj from palakkad, Kerala, I have been booked tata tiago xt on 18/02/2021, then tata has announced their limited editions of tiago, next day I called sales advisor to convert my booking tiago xt limited edition, but he did not do that. After one month tiago xt has arrived then they billed, I stayed on xt limited edition then they cancell it and re book tiago xt limited edition. There is information or message after that, sometimes when I called sales advisor he have one answer we will do as soon as possible. Last few days he is not answering my call, at last I visited today(27/04/2021) kvr tata at palakkad then I met saled manager then he said that tata motors has stopped limited edition. They can inform this when they get this message from tata motors, why this kind of dealing to the customers, we are not getting anything free from tata, all are paying before you providing your vehicle to us. I need to get clarification as soon as possible

We have received below letter as Bond letter from Tata motors on Tata motors letter head

KINDLY READ ALL PAGES IN BOND LETTER FOR YOUR APPOINTMENT
To
Employee Code – 1755236
Joining Zone - South and West Zone Appointment Zone – Central North
Factory Code – Plant-WC-874521 - Production
Subject: - : TATA Group of Companies – Direct Recruitments Offer.
Your reference number is[protected]. You are in 4th batch. This reference number is valid for this appointment process only.
We refer to your Appointment against our online or offline advertisements. You will be glad to know it that TATA Group Of Companies is a Team of more than 40000 TGC-Sites spread across multiple locations around the globe. The team combines a proven track record and professional skills, woven together with a common culture of trust & caring.
We have opportunities in various disciplines –
1). Electronics, Mechanical Engineers, IT-Software, Hardware, Administration, Production, Accounts, Web Designer, Engineer Quality Control, Technology, Engineering, and Finance, IT, HR, Research, Sales, Marketing, Legal and many more.
2). Doctors, Medical officers and many more.
3). Civil, Architect, Design Engineer and many more.
4). Cabin Crew, Co pilot, Air hostess and many more.
5). Chef, Co miss the rang, Hostess, Housekeeping Attendant and many more.
6). Chemical Engineer, Fitter, Oil, Gas and many more.
The Company Tata Group of Companies is India’s largest Automobiles, Electronics and Construction company, with consolidated revenues of INR 1, 32, 834 Crores (USD 248.9 billion) in 2014-15. TATA GROUP OF INDUSTRIES LIMITED having 580 Plants, 1, 850 Branches and 4, 700 Service Centre in all over India. Your Appointment Process will be held in one of Company HR Offices in Delhi, Mumbai, Bangalore, Hyderabad, Ahmadabad, Bhubaneswar, Bhopal, Chennai, Kerala, Pune and Kolkata.
This Time TATA Group Of Companies is urgently hiring the 1154 Candidates for the multiple locations around the globe and for the Different Field Given Below:--
(1). Tata Steel Ltd.
(2).
Tata Motors Ltd.
(3). Tata Taj Air Line Ltd.
(4).
Tata NYK Shipping Ltd.
(5). Tata Construction Ltd.
(6).
Tata Chemicals Ltd.
(7). Tata Hotels Ltd.
(8).
Tata Hospitals and Healthcare Ltd.
(9). TCS India Ltd.
(10).
TATA IT and Computer Ltd.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(2
)
We invite you to be a part of this committed and professionally managed Indian multinational.
We are Proud to inform you that you are selected for joining in TATA Group Of Companies. Through our annual direction line selection.
The company offers you to join as an Executive / Senior Executive /Assistant Manager Posts in respective departments. You are selected according to your Profile in which project you have worked and on the basis of your educational records. You are selected for new plant in your City near location.
Under these TATA Group Of Companies Rules and Regulations. (UAE) training (After selection one month mandatory for Male Candidate)
It is used for training new employees and in the internal training classes. As for new employee sent for (UAE)
(or external) Training in addition to internal training, external procedures will be used.
Each new employee must participate in the training programs of following contents : 1). Training about the company regulations, structure, history, culture, etc.
2). Training about professional operations. The training program for each position is regulated.
Working Hours, Holidays and Leaves
Normal working hours of the company are 10:00 am to 6 pm Monday to Friday. Saturday and Sunday are holidays. Employees are provided with the opportunity to take 24 paid leave every year accrued at the rate of 2 leave per month.
The company also provides 26 annual holidays announced at the beginning of every year. Except for emergencies and medical reasons leave will be granted only on 3 days Prior Notice and approval by your managers.
Monthly Salary Offer: -You will be entitled to the following remuneration per month, subject to the express condition of fulfillment of service conditions:
Basic
Rs.
35, 425
House Rent Allowance
Rs.
5, 325
Other Allowances
Rs.
4, 250
Total
Rs.
45, 000 Note: - This Salary will be Less or Jump after completed the Bond Period - as per candidate performance
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(3
)
Rules of Employment Guarantee Program[protected] as per Company Act.
As per (Employment Guarantee Program 2015-16), the candidate has to send all the information with documents and required securities with documents. After that He / She can get the Company Gate Pass for Joining. As per (Employment Guarantee Program 2015-16), the fresher candidate can also Join the Company directly without interview after submitted the Bond to Company. According to Company rule, by interview Process, candidate has to clear 2 Steps for joining. If you fail this interview or not come for interview “TATA” never call you in future. You will be in rejected list by Company.
❖ HR Interview
❖ Technical Interview
➢ HR Interview process and Round - You have to clear the four round of your HR interview given below
1). Written Test – 15 minutes
2). Aptitude round – 15 minutes (Verbal ability Topics to concentrate)
3). Technical round – 15 minutes (In Technical Interview basically the ask questions
based on your college project).
4). Senior HR round – 15 minutes (There will be questions to test your personality,
communication skills & behavior). ➢ Technical interview will be process by Senior Technical officers Team
You have good profile but not having good experience. On behalf of your good Profile, Company giving you the offer for direct joining in Company without any interview by submitting the bond to Company. Because you are the suitable candidate for particular post and particular department in Company. As well as you are already short-listed by TCS and TCS forward your Resume To Company for the selection.
1805 Candidates is Coming for this group interview and Company will select only 1154 candidates. Company will select 479 Fresher Candidates directly without interview and 675 candidates by interview. That’s way Company HR is giving you advice that you join the Company directly by submission of bond to Company. Benefits of Bond Submission to Company for direct joining:-
❖ No Interview only Direct Joining in Company.
❖ 100% Guaranteed job for new Employee against Bond.
❖ Good Salary offered By Company.
❖ Free Training for fresher Employee.
❖ Free Accommodation against Bond.
❖ Job posting in your Residential Location.
❖ Department is according to Knowledge and Profile.
❖ Company providing you one year time to submit the documents for fresher Candidate.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)
(4
)
Fresher Applicants are not allow in Company for giving the interview. Fresher Applicant can join the Company by submitting the bond. You have not suitable experience for particular Department and Particular Post for new plant in your City. If you want to join the company directly, the Company will dispatch your joining letter. On behalf of joining letter, you just come to Company Plant/Branch in your Residential Location on date and join the duty directly. Today Company will dispatch the following documents by Courier to your home postal address and scan copy to you email.
1) Hard Copy of Appointment Letter.
2) Hard copy of Legal Bond Documents.
3) Hard copy of Company Gate Pass.
(Company Address, Name of HR Manager, Department, Date and Time, Your Name will be mention in Company Gate Pass)
The following Conditions are applicable of Joining the Company directly with bond.
➢ You cannot leave the Company before compete the Bond Period.
➢ You have to submit the bond security before joining.
➢ You have to sign the legal Bond Papers
➢ If you leave the Company before complete the Bond Period, your bond security will be laps by Company. ➢ You have to deposit the Bond security Amount of Rs. 10, 200/- in Bank. ➢ The Bond Period is Minimum 6 Month for fresher candidate.
➢ Your Bond Security is refundable.
TATA GROUP OF COMPANIES LIMITED
Mr. R. S. Raghwan - (Recruiting Manager)

Dear sir/ madam,

On 24/03/2021 i hand over my car to your local tata motor workshop ( Mr anil sawant & Mr sonu sinha) for its repair. My insurance company ( NAVI GENERAL INSURANCE) has given final approval for my car rapair to workshop on 09/04/2021.there was a small work but After my several requests they repaired my car after 10 days. My insurance policy has caseless but your workshop is not tie up with my insurance company...

Sir,

I have purchased a tata nexon car from Shree Gokulam motors, Nettoor, Cochin on 9 th April. Till date the vehicle is not delivered to me. It seems Gokulam is not having money to pay RTA tax. There is no response on delivery from sales supervisor. The vehicle was committed to deliver on 15 th April. The invoicing of the vehicle is done on 31 st March 2021.

Request your attention.

Regards
Manoj J Chethimattam
[protected]

We booked the above mentioned vehicle on 19th Jan 2021 and was promised by end of Feb 2021 and further delayed to end of March 2021 and now delayed upto 15th May 2021. We have paid the booking amount and waited, but dealer told us the vehicle is about to be dispatched end of march anf 1st week of April 2021. But now we found out from TATA MOTORS directly the vehicle is not allocated to me as it is not ready also only once it is billed only then it gets dispatched. Absolute 2 different stories were informed to us the dealer says 1st week of april 2021 and Tata motors says the vehicle is still not alloted to.me. absolutely bad customer service and wrong communication given to us. Hence we need a quick resolution on this issue.

Thanks n Regards
Vinay

Hi,

I would like suggest to change this statement, as its not working.

"At Tata Motors we believe in transparent communication and have built various touchpoints through which our stakeholders can get in touch with us."

I have booked Tata Altroz XT (Grey) on 04/01/2021 from "Rajarshi Wheels LLP, Ahmedabad". [Booked car no: 1-1 WJJAW6R 363]

From January-2021 to till date (20/04/2021), they are just carry forwarding month to month as of now and not delivering the car. No confirmation date of delivery provided by them.

Initially they are going to deliver me in January-2021, February-2021, March-2021, go on continue...

Final after not getting any date, I have complaint on Tata customer care [Number: [protected]] on 31st March-2021.

My complaint no is [[protected]], I have told to get response in 48hrs. But as expected no response recieved from official customer care.

From 31/03/2021 to till date 20/04/2021, I am continued taking followup from my side on every 48th hours day to get the update.

I was wondering everytime I spend almost 20minute for get the update & call ends with will update you in 48 hrs ( wia call, message, mail, etc). But as usual no response as of now.

Everytime we try to connect " Customer relationship manager, GM, higher authority"
But them call are "switched off, not reachable or not peaking the call"

Seriously, final I decided to mail you, for hoping to get some response.

Let see, what action to be taken from your side, for statement of transparent communication.

Because everytime I am answered another lie with no transparency from your end.

Today delay time is 15 weeks & 1 day.

I am appreciate, if you read my mail and respond on it.

Regards.
Prerak

Surender from Car exchange Evaluation Department at Okhla unit had informed that my car would fetch 60k + 15k exchange bonus.

I had also specified i want Nexon XMAs petrol, because of 15 years never ever had diesel in mind. Then to convince me, they said they will offer higher and reconsider once i and about to book Nexon.

I rejected an offer of 85k from MotorMan (Car dealer in Gurgaon) considering Tata is offering 75k anyways and with "Reconsideration" i would reach close to 85k.

Now at time of booking they say that exchange bonus is not on Petrol!!!

Clearly i have incurred a direct financial loss because of your staffs behavior and they are least apologizing for that!!!

Is this TATAs service, which you claimed to have improved over the years - Misleading information to cheat customers from DAY 0??

After two years of new purchase coolent pipe broken 2 mont back paid service charges 1000

My tata altroz got accident and front bumper break. New front bumper change by service center but location for number plate hole is different . Why design change in front bumper. Same no. Plate cannot mount by earlier holes.

Car registered on[protected]. Ideally warranty should be for 2 yrs or 75000 khms.

On 2nd free service which was done at the end of first year. There we found, issue in warranty date on system.
Advisor informed me, warranty is getting expired in this month end on[protected], which ideally has to be[protected].

Also as per advisor, it has to be rectified before March end or else we can't go for any warranty or extended warranty next year.

It's half the April, but no solution from Inderjit Motors, Mira Road.

Please get this rectified in system.

Waiting for your timely reply.

Regards,

Nitin Matal
[protected].

I purchased Tiago xz+ car dated 25.02.2021 but accessories like mud guard, cover, mating not given to me.

Sales Person Name - Mayank Gujar
Sales Person Number - [protected]

I booked the car, cancelled it after few days(03/April/2021) and he told me it will take maximum 1 week and you will have your cheque with you and he said he'll personally deliver it to my house since the showroom is too far to travel for us. And today is 16th.. it's been a week where he's giving me 1 excuse after the other and today he stopped picking up the call. Called me back and told me to come take the cheque and started taking to me rudely and threatened me that "remember that I have your cheque and you will come to me to take it.. and I'll wait for you" along with my cheque photo(sent me on whatsapp)

Office Address: Shree Shyam Tata Motors - Road no.3, opp vkia, Main sikar road, jaipur

I have to transmit the shares on account of being joint holder. I have been waiting since 1 week for atleast a letter of acknowledgement from the company. There is no reply. Even after repeated requests, there is no reply from the RTA or the company. This is highly Disappointing. As an investor it is very discouraging.

Dear Sir
This is n=in concern to delay in delivery of the Tatat nexon ordered in the month of January.Same is dekayed more than a month.

Kindly look into the same & resolve.
Customer name - Chhotu singh

Dear Sir/Madam,

It is to bring in your notice that, I am Rushi Kesh Nayak residing at Nabarangpur, Odisha. I am writing this letter to inform you regarding the latest booking to purchase of a car, I made from a dealership in Jeypore, Odisha. Here are the details for the same:

Dealer Name : LANKESWARI MOTORS, JEYPORE, ODISHA
Name of the product : TATA – NEXON – XZ+(P)-WHITE

Booking Receipt...

I have taken delivery of Tata Nexon XZ+(S) from Select Motors, Warangal on April 2, 2021. The vehicle was delivered in an unclean condition. The doors and sunroof have been rattling since the very next day of taking delivery of the car. I have been to the service centre over 4 times in just a week of taking delivery of the car. There are fitment issues with the car such as body panel gaps, sunroof rattling & door rattling of which the service centre has failed to fix any of them. I have lost my trust in the company. Worst customer service I have ever witnessed. I have even lodged a complaint on the toll-free number but there was no callback from the company as they have promised, yet. Please help regarding this issue. My cell no. is [protected] & Email is @reyonkondra2002gmail.com.

Team,

Hope you all are doing well.

I would like to inform you that I am bound to write such mails against a Brand Company TATA Motors after 1 year of harassment (physically as well mentally) by G.P Motors, Allahabad.
TATA Motors are famous for world class customer service but I am sorry to say that it's missing in my case. I have received an unexpected behaviour from TATA Motors organisation but am sure will get the proper answers and resolution from the senior management team shortly.

I have decided to buy TATA cars (Tiago xz (D) BS-IV white because of its brand value and after sale service and have consulted one of the executive in G.P Motors Civil line Allahabad in the month of January 2020 and he has given a quotation and was asked to deposit Rs 190000 in total which include everything. Attached the documents for your reference.

I have deposited Rs 5000 on 22.01.2020, 30000 (Cash) and also have transferred Rs 155000 in favour of G.P Motors PVT on 30.01.2020. Attached the documents for your reference.

I have given the downpayment and complete all formalities in last week of Jan 2020 and have told them that I will take my delivery after car number registration but they have asked me to take the car delivery on 30.01.2020 and they have assured that they will take care of it.I believed and taken my car at my place .

I had a discussion with Mr Amrish Jain (G.P Motors Employee) in the month Feb 2020 and he has assured that he will be taking care of my car tax & number registration so was expecting my car number in the Month of March 2020 but didn’t get the number due to corona lockdown.

I had a discussion with Mr Amrish as well G.P Motors employees and they said that it will happen in the month of August/September 2020 and have waited but nothing happened.
I had a word with G.P Motors employees as well Mr Amrish again in Oct 2020 and he said that he is trying his level best and will do the car registration by December 2020 but nothing happened.

I have visited multiple times (Pratapgarh to Allahabad) and have requested G.P Motors employees to complete the car number registration because was unable to drive my car on road due to incomplete documents and they assured that they will do the needful because have already deposited all amount in advance which include all charges.

I had a word with Mr Amrish again in Jan 2021 regarding my car registration because am a BusinessMan and have to travel multiple location in day, because of that I have invested 8 lakhs approx for my car but am unable to utilise my car due to incomplete documents and he has requested wait till Feb 2021 and he will manage to do my registration might will charge Rs 15000 to rs 2000 extra and was ready.

Again, will have a discussion over the phone in the month of March 2021 and now he is denying to do the car number registration from his end and has returned Rs 61000 in my account without my concern. Attached the documents for your reference

Suggestion required from senior management team in below points:-

• If the G.P Motors was not capable enough to complete the car registration then they would have been denied in 1st place.
• If the G.P Motors was not capable enough to fulfill their commitment then why have they taken booking amount Rs 190000 from me.
• If the G.P Motors is denying to do my car registration after completion of 1 year then who has given authority to waste my 1 year as well my money.
• Why should I pay TATA Finance EMI every month?
• What will I do with the car without registration?
• Why should I suffer if something is not responsible for?

I would request the TATA motor Senior management team to investigate and find out the resolution and also suggest me what will do with my car without registration because I have taken a TATA Finance facility and have to pay EMI every month.


Thanks and Regards
Ajay Kumar Sharma
Unhappy and Helpless customer of TATA MOTORS, INDIA
Contact:-[protected]
Location:- Pratapgarh, UP
car details:-
Model-Tiagorxz-D
Color-White
YOM-2019
Chessis no-71740
Engine no-24039