IOn 11 june I lodged complaint with tataplay regarding two remotes not working properly, both the remotes were under valid warranty. on 12 june technician arrived and replaced with new remotes and taken the old ones. on 13 june 22 my account debited with rs 400/- for two remotes though the remotes were under warranty. on 14 june my account deactivated. I told customer care they informed that their team will call me but their team gave miss call and never receive the call whenever I call back they never received.they hve done this two times. their call center representative cannot answer or solve the poblem but I am suffering the problem for last 7 days in spite of recharging my account. can I lodge complain with TRAI
Jun 25, 2022
Complaint marked as Resolved on 23/6/22 tataplay ececutive called me and refunded the wrong deduction in my account.They apologise d for delay and inconvenience caused.Thanks consumer complaints forum.
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2022
Tata Sky Customer Care's response Hi, help is here. We have raised a service request to resolve your concern we are prioritizing the same and will connect with you at the earliest. Be assured your issue will be resolved at the earliest.
Verified Support
Jun 23, 2022
Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Jun 25, 2022
Updated by Jiban74 my complaint resolved successfully on 23/6/22 after lodging several complaints and thanks to consumer complaints forum for the help.
