May 31, 2022
Updated by Lohithm435 Hi Tata Sky Customer Care,
The issue is not addressed.
Are you hoping to harass the customer, and they just give up in vain ?
1st call: the executive says the packs are just 1Rs for activation. ( Call disconnected by executive )
2nd call: Says the executives who visited on 20th and 24th activated the packs with consent. ( When I made statement that no consent was provided by us, why would I fight if I had subscribed for it. Call disconnected by executive )
3rd call: Says the packs have been deactivated and there will not be further deduction. ( I disconnected the call - waste of time, I have myself deactivated the packs when the balance ran nil )
No refund in any of the calls. Further, they just keep repeating the telephonic script even after mentioning that I already know it and not interested to hear.
Conclusion: The technicians who visited must have activated the packs, but no consent was provided to the technician to activate the packs.
Please find, the deduction information which I do not want to hear in any further calls. I already have information, I believe even the executives who call do not have access to, or they don't intend to access ?
20 Nov 2021 - Activated Tata Play Smart Games - 1Rp
24 Nov 2021 - Activated Tata Astro Duniya - 1Rp
Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-May-22 to 24-May-22) - ?? (48Rs)
Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-May-22 to 24-May-22) - ?? (48Rs)
Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-Apr-22 to 30-Apr-22) - 60 Rs
Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-Apr-22 to 30-Apr-22) - 60 Rs
Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-Mar-22 to 31-Mar-22) - 62 Rs
Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-Mar-22 to 31-Mar-22) - 62 Rs
Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-Feb-22 to 28-Feb-22) - 56 Rs
Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-Feb-22 to 28-Feb-22) - 56 Rs
Tata Play Smart Games J-Sat v1 2019 Pack for the period (01-Jan-22 to 31-Jan-22 - 62 Rs
Tata Play Astro Duniya JNoonJSat Jan21 Pack for the period (01-Jan-22 to 31-Jan-22) - 62 Rs
Tata Sky Smart Games J-Sat v1 2019 Pack for the period (20-Dec-21 to 31-Dec-21) - 24 Rs
Tata Sky Astro Duniya JNoonJSat Jan21 Pack for the period (24-Dec-21 to 31-Dec-21) - 16 Rs
All I am asking is refund of 620 for the packs not subscribed by me.
I am happy to pay for the packs I have subscribed and been using.
Hope this is enough information.
The executives who are calling need not call if they are just going to say refund is not possible.
Now I have proof that the packs were subscribed by the technicians who visited the site and not by me.
Thank you
