Tata Sky Complaints & Reviews

Our TATA Sky connection is fairly new and was installed successfully and worked for a few weeks. But we are facing a pairing error for a few days.
The card or set-top box hasn't been tampered with but shows a dialogue box with the following message: This is the wrong card for this set top box (Pairing Error) NDS No..:[protected] DigiCard Id is[protected]

I made a complaint of NO SIGNAL on 14th July. In the chat conversation had on 14th July, I explained in detail to your customer care executive that this no signal problem happened every now & then for almost 5 times in last one year. Every time I got it attended personally by paying directly to tatasky technician Mr. Prajapati through my personal expenses. But, problem was never rectified permanently. This all things I explained in my chat conversation on 14th July that how your technicians are extorting money from customers and that's why they are not attending it permanently. You can refer chat conversation. I was assured by Tatasky customer care executive that complaint will be attended on 14th July.

But, the compliant was not attended.

Hence, further on 17th July I made again complaint that my complaint was not attended. I received a SMS that complaint will be attended on 18th July. But, again complaint was not attended.

Again, on 18th July, I made complaint that my complaint was not attended. I received a SMS that complaint will be attended on 19th July.

Since, 14th July, My complaint is still NOT ATTENDED. ALSO, THERE WAS NO RESPONSE & FEEDBACK FROM TATASKY.

Such unprofessional, customer-unfriendly, irresponsible & totally unresponsive behaviour was never expected from company of repute like Tatasky.

ANYWAYS, ENOUGH IS ENOUGH.

NOW, I AM DISCONNECTING MY TATASKY CONNECTION PERMANENTLY AND I WILL TAKE SOME CABLE TV CONNECTION.

BUT, I AM GOING TO MAKE A COMPLAINT AGAINST TATASKY IN CONSUMER FORUM & ALSO SPREAD WORD IN SOCIAL MEDIA ABOUT UNETHICAL BUSINESS PRACTICES BY TATASKY, FOR CAUSING ME MENTAL TORTURE, TRAUMA, FRUSTRATION & HYPERTENSION; AND I WILL DEMAND A COMPENSATION ON THIS ACCOUNT.

Is there anybody in Tatasky who can see this nonsense going on

I am continuously following up for attending to my complaint since 14th July, without any response from tatasky.

Every morning I am receiving a message that my complaint will be attended on that day...but, after that no response on that day... when I follow up with them.. then in the every evening I receive messages that my complaint will be attended next day.

This is happening for last 8 days.

This is just beurocratic behavior and red tapism.
Can anyone explain me this unprofessional, customer-unfriendly, unethical behavior of tatasky

They are supposed to be punished with heavy compensation for mental torture to me for last 8 days.

And despite my such serious complaint, nobody had ever tried to call me to resolve my complaint.

I am writing this to explain my distress regarding the poor service provided by TATA Sky.

My TATA Sky ID is [protected].

I have recently shifted my house to the below given address. Even after continuous reminder calls, the re installation of the TATA Sky DTH is not done.

The complaint IDs are - WO#168TOUIM dated 10/07/2018.

TOTAL NUMBER OF TIMES I SPOKE TO TATA SKY - 7 TIMES (9 PEOPLE).

As discussed with customer care "Mohammad", operation manager,
Since 1 July 2018, I am calling to customer care and there is totally harassment by customer care staff.
Now, I want to withdraw my connection and please return my recharge amount and amount which I paid during this time.
Following are the complaint number:

1st July : 161JA4C4
12th July : 16ABTOGR
18th July : 16FVOPXG - Billing related
20th July : 16FVNP7F

As per above complain number you can see local cable TV operator service much much better than Tata Sky.
Please refund my account during complain period asap otherwise I will go above and file physical complain in consumer court.

Registered Mobile No: [protected]

Thanks,

[Resolved] Tata Sky — pairing error on my tata sky dth

19 Reviews
Lo Lobzangg Dawa on Feb 22, 2018
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I didn't use the service for 4 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.

Please add Bhaarat today and pooja tv channels that are in the telugu language. we expect you to add these channels asap. telugu people are very interested in these two channels. I have asked tatasky if they can get a channel blocked as I further don't want to watch it! TV9 is the channel I asked for as it hurt my sentiments. Keeping it aside we Telugu people seriously want BHAARAT TODAY & POOJA TV channels as they closely belong to our Sanatana Dharma. so please don't ignore in doing so as they are getting ready in other DTH channels. JAI SRI RAM!!

Dear Sir/Madam,

Since my airtel sim used was not working properly in my residence due to poor network, I would like to change my RMN against my tv ID.

Please, I request your esteem office to change my mobile no. from my previous RMN [protected] to my new mobile no. [protected] immediately

Yours.

Seijathang Khongsai
Tata sky tv ID No.
[protected]

Dear sir/madam,
My name is Suresh Athawale and my Tata sky ID no. is [protected]. I complain to change my old registered mobile no. [protected] which has been lost therefore I request you for further correspondence I am giving my new mobile number to connect your online system [protected]. Please update this new mobile number to your system.
Thank you .

First time the request #168JQD89 was raised on July 9th, 2018 to installation of my existing Tata Sky connection post relocation. But it's been 9 days the request is not completed yet. Have been calling to the Tata Sky contacts min thrice a day since the request was made but to no effect, every time they say that technician will call you within 2 hours.
Spoke twice to the Escalation manager but it was waste of time and energy.
Such a bad attitude and no ethics.

Subscriber Id - #[protected]

If the request can't be fulfilled, should say it. I have been wasting my time and energy on this.

I do not know how many times I have to complain and also do not know how many times you do auto response. Twenty four hours lapsed since my complaint. Will you solve it or not.Please respond in SMS to my Cell [protected]. Will you not be able to trust your account of your clients you acknowledged. You go through my account you sent to me by 4.59 pm to day where you advised me the current balance Rs.62.99. Monthly charges Rs.290/- Next Recharge 23 July. What other evidence you want from me.Then why you inform me when I on my TV stating that payment is 24/05/2018. Will you not see the account sent to me. This is the service you are doing your clients. Six months back in the other incident also you disconnected the service though I made the payment in which I got a bitter experience. This time also I got VERY VERY BITTER EXPERIENCE. Why you people are having E Mail and Web when you are not responding and solving the service request, .IF YOU ARE NOT ABLE TO SOLVE THE SERVICE COMPLAINT PLEASE REPLY IN SMS. When other services are available why we have to beg you making regular payments. PLEASE SMS.

I have opted for auto debit facility to recharge my tata sky account. Last 4 months i am facing a problem : although my account is debited for the monthly recharge amount on 11th of every month, the amount does not reflect in my tata sky account. I have to call the customer care and raise a complaint post which the amount reflects in my tata sky account balance.

Forcefully HD channels are added and my annual subscription is shortened without my consent. #16AGA114

7 months complaint is open and they are giving vague reasons. We are talking to them and nobody is responding. This is utter cheating that after recharging they convert pack without information and consent

Need my annual pack and expiry should be 28th January 2019 as committed on website.

How many times i have to complain? when we are not paying immediately you are disconnecting the services. My account is valid up to 23rd july 2018. Last time i paid on 23rd june and i got the intimation that the balance is valid up to 23rd july. Yesterday also you reminded me through sms to my cell no:[protected] that the balance valid till 23rd july 2018 and to recharge with monthly charge of rs.290/- on or before 23rd july 2018.Though i have complained yesterday five times you are not taking any care to rectify the mistake. Unnessarily you put me in mental torture. My subsriber no:[protected]. SO FAR YOUR HAVE RECTIFIED THE COMPLAINT.Please rectify the mistake and inform me through SMS to my cell no [protected].

Myself Mr. Arun Kumar Verma been facing frequent problem since more than 4-5’months regarding signal issue now compelled to writing this mail to all concern authorities of Tata Sky and Mahagun Mywoods. I have called more than 20-30 times and your service engineer visited number of times at my location for the same issue but they are not able to rectify the concern regarding signal failed and providing error of "Weather issue & no Signal".

Your different service engineers are already visited at my location i.e.
1. Mr. Rajender[protected]
2. Mr. Ravi - [protected]
3. Executive - [protected]
4. Mywood engineer[protected]
5. Bablu - [protected]
6. Rohit (Triple Play from Mahagun) - [protected]
7. Tatasky landline number - [protected]
And many more executives visited at my location many times but every time we are elaborating the same issue with all engineers, why not you have complete history of complaint available on your system with last all attended engineers contact detail.

Briefing of Issue:
a. Period of issue- Facing similar issue from past 5-6 months atleast
b. Problem - Signal completely Lost
c. Briefing :
---Joint venture between TATA Sky and Mahagun Mywoods
---Common Disc for all customers
---Frequent signal lost or completely failed
---Screenshot and videos of signal issue shared to all above executives on Whatsup and email also
---Every time complaint moving in between Mahagun Mywoods and Tata Sky
---Amplifier also installed but yet issue not resolved and rectified
--- Mostly in the morning no signal coming and all channels lost
--- Not know whether internal issue, Power issue or ODU issue
---Signal quality completely ZERO or fluctuate
---As advised by your last visited engineer Setup Box also changed with HD Box and but issue yet not rectified
--- Channel automatically come and automatically gone
--- I have 1 more tata sky connection at my native which is working fine & no issue
--- Also recharged connection timely as reputed customer but no care from your end, even no one bother and visited number of times without any proper resolution
--- Everytime your engineers are doing new activities at my residence but no solution at all. Now getting mentally saturated and situation gets pathetic.
--- please see all my complaints logged through email and CC, similar issue raised from long time but no one is capable to identify the issue.
---Now as a customer I am moving around the table of TATASKY & Mahagun Mywoods joint venture without any resolution
---please advise who will bear the loss of amount which recharged regularly without seeing the channel properly. Who will compensate this loss of mental/financial harassment made by TATA SKY & Mahagun Society.

I have connected several times and also raised requests number of times & they will send a technician to check the issue, nothing will happened and when we call they will schedule a site visit without proper resolution and they have close the requests that the issue has been resolved. I paid for this from several months but never used the service..this is the worst customer service I have had in a long time...

The service provided by Tata sky is very pathetic. I would never suggest anyone to buy this kind of services due to your poor service and facing from past 5-6 months.

Earlier I was very much impressed with our respected CEOS Mr. Ratan Tata working & his vision, He is very much social. TATA such a big and long running organisation, earlier was very much customer friendly, so much employee friendly and under such kind of big company now customer satisfaction become zero and condition become!! Pathetic!.

Request next time when next engineer will visit at my location, please tell him to take previous history of issues from all above engineers and then visit for permanent resolution.

Hope this time you will provide end to end resolution and compensate me as well of customer loss.

Thanks in advance for your kind support.

Thanks with Regards,
Arun Kumar Verma
3030, Mahagun Mywoods,
Tower - 19 (Oakwood)
[protected]
[protected]

My Subscription No:[protected] valid up to 23rd July 2018. Last payment of rent is 23rd June 2018 for Rs.290/- I got the intimation that the balance is valid up to 23rd July 2018.. I was reminded in this regard by you on 16/07/2018. I am not able to view the services but is shows the payment is 24/05/2018 . Please go through the complain and rectify immediately.

The service provided by Tata sky is pathetic. I would never suggest someone to buy this kind of service. I was not receiving signal on my Tata sky box..and on the other hand few channels are working..I contacted Tata sky around 2.10pm and it's 7.00 still no response..this kind of company who doesn't know customer satisfaction should be closed.!! Pathetic!

Hello All,

I have took Tata sky connection last month, They provided holiday humgama offer for me .
When i logged in holiday hungama web site it is showing invalid user name and password .I called to call center they said, my subscription id was not in tata sky data base .
I called manager(Rakesh [protected]) and junior employee (Rachana ) .They are not responding and not lifting the phone also,

I am struggling from last 3 weeks, i faced worst service with tata sky .

Regards
Ranjith

Tata sky has disconnected DDsports live transmission of FIFA World Cup final on the name of Supreme Court hearing... on the contrary jio is airing in ddsports as well... why do Tata sky betrays it’s Customers. It’s balatant exploitation on part of its customers.
What’s the problem of TATAsky to disconnect DDSPORTS intentionally to hurt it’s customers which cannot be supported by any means

22918 is my order id
2days before i took connection of from mydth.com
I wanted sun direct..they said u pay 2590 i paid ...then they said no sundirect keep tata sky ..
I said ok one month free
After 2 days now they disconnected the service telling to recharge again
This tata sky dealer cheated me.
This is the no of dealer[protected]
I did not get free one month also they shout on phone.

Myself Mr. P.S. Raje been facing problem since more than 10’days now, not able to see my new subscription plan for which I paid Rupees 560/-
As well as paid Rupeess 500/- for new Set Top Box, which was changed by your techinician 3 Times aince last 10 days.

Staff in customer Service Ms. Pooja been speaking and she knows the problems.
While she didn’t help me with the issue that’s been going on for 10’days now.
While I kept asking where is the Technician who supposed to visit, on this no response and Ms. Pooja closed the line on me.
It’s been really not nice of Staff, been ignoring me while I’m not able to see anything on Tata Sky.

Please solve my matter immediately

My Subscription ID : [protected]

Mr. P.S. Raje