Tata Sky Complaints & Reviews

2 bad experiences back to back.

1st:- There was an technical issue in my building from the tata sky end which caused us no television for one whole day and yet money was deducted from the account to get it fixed . After raising the complaint the gentleman on the phone mentioned that he will cross check with the back end team and if the issue had occurred from their end they will refund the money. The next day I get a call from "Naveen" from the back office department, he accepts that it was an issue from their team but totally refused to refund the money stating "the visiting charges must be borne by us even if there is an interruption caused by the tata sky just because the technician had arrived" I had told him that the issue was first given to tata sky customer care team and when they could not solve it then they had to send the technician but inspite of this he was reluctant to refund my money and said "to go and fight with society member since the issue was caused in my entire building because of tata sky" makes no sense but according to him it did and his tone was absolutely rude, he was the most insensible person I had ever spoken to and someone who never accepts his mistake.

2) we had shifted to a new house and hence requested tata sky team to come and get it connected. Since we were busy in managing with the workers, the technician took advantage and left the connected wires across the balcony to the living room. Now we are unable to shut the balcony door and there are children which will be dangerous for them too as it is in the center. Question to the tata sky department, are you only good at eating money from the people but services you provide is ridiculous??? Does your staff are not trained on how to speak to the customer and basic common sense???

I want to change my existing pack and wanted to recharge for 1 year. Before that i had contacted customer care check the availability for annual pack. They said there is no annual pack recharge. They suggested me to select the pack and check the month recharge amount and multiple into 12 month + 1month bonus will be offered. Before recharge i selected the pack and add some channels and amount was coming around rs.207. After after i miscalculated amount and recharge 3 times to meet one year pack amount. But when checked validity was showing for 6month only. I called the customer care and they told there is nfc mandatory charges rs.153. But told that while recharging this amount was not showing. But they refuse to understand suitation and neglected the issue and starting apology for causing the problem and i didnt get solution here, so i complained to nodel officer . Nodel officer called me, i was hoping for the solution. Explained her the suitation but refuse to agree problem caused to me. I had said her amount was reflectg in the tatasky
app on that only i had recharged. But she said there is no problem in the app and problem happened from my side. My issue was not resolved

We are using TataSky for more than nine years for DTH Services.
Our Subsriber ID is: [protected].
Last Year we did one etopup for INR 5, 200 & we received SMS of this credit in our account. Later there were plenty o[censored]nauthorized transactions (debits as well as credits). We raised plenty of complaints orally thro. Phone besides zillion eMails but of no avail. We didn’t follow through with other penal action(s) possible.
This year our connectivity is down from Sunday (Oct. 10th) & we complained but till now the issue is not resolved. On the contrary they keep deducting charges on a daily basis for services not provided!.
TataSky needs to:
1. First withdraw all the charges from Oct. 9th till today for no service
2. This looks like premeditated cheating by some crook at TataSky purposely meddling our connection to loot additional money from us & show that as his/her contribution because otherwise this person is just a pure liability for TataSky. So higher authorities at Tatasky need to conduct a thorough investigation to identify this criminal & fire him/her “immediately”. Also as customers we deserve all the right to know this culprit’s name, designation, employee Id # etc.
3. Concerned authorities at TataSKy need to provide an unconditional written apology “Immediately”
4. Set right our connection at zero cost for us since it is a preplanned game by a crook with TataSKy. They keep saying that there will be charges for tech. visit & allied service. THERE IS NO NECESSITY FOR A HOUSE VISIT BY THEIR TECHNICIAN SINCE IT IS A MESSUP AT THEIR SERVER; THEY HAVE REMOVED THE LINKAGE OF DIGICARD # WITH SUBSRIBER ID
5. Provide us a Financial Compensation of a minimum of INR10, 000 for the mental agony caused because of discontinuity of agreed services the past 6 (six) days, so far
6. Confirm all these in writing with authorized signature & rubber stamp “IMMEDIATELY”
7. RESTORE THE CONNECTION WITHOUT ANY IFS & BUTS

I tried recharging the TATA SKY account with monthly balance of Rs.354. The amount is deducted from the bank account but TATA SKY account is not recharged, nor the balance is added up in the account.

This is the second instance this is happening. Last month when I recharged through UPI, I faced this issue and was asked to do it through net banking, which I followed this time. Yet, this is the same again.

Very disappointed with Tata Sky payment gateway.

I mistakenly recharged to wrong dth number amount was 400
My dth number is [protected]
And I recharged [protected]

Kindly refund my money

I ordered tata sky online connection on 7th oct 2021 but still not received subscriber id and confirmation message on phone number. I paid Rs.1556 amount online via debit card. I have received invoice for payment which has transaction id in it. By which they can verify my payment status and get it sort asap. I further contacted customer care they couldn't sort out my problem. I dont have subscriber id yet.
Tatasky transaction id- DS[protected].
If they are not able to fix their problem, get me my refund soon.

I did a recharge of ₹464 in Tata Sky on 10th September 2021 via Google Pay and the amount was debited from my account but was unsuccessful from the end of Tata Sky. So I got in touch with the customer support multiple times regarding this but in vain. It's been a month today and still no idea about the same. Please resolve this issue and refund the money asap

Tata sky is having the worst customer service ever. In my Tata sky account I've done recharge of 200 rs but yet the account is deactivated. I've paid 200 rs and it is deducted from my account. And the customer care people are not even helping they are talking rubbish and giving rubbish reasons.
Hoping for refund or account activation as soon as possible.

Subscriber ID [protected]

UPI transaction ID[protected]

TATA sky deducted from my account 350 rupees without proper service. I want my refund.

I ordered a Tata sky binge+ set top box online from the Tata sky website, paid the money in full as well on 9th Oct'2021. I got the receipt and the subscriber id. I booked the slot for 10th oct 2021 for the installation, but none of the technician visited. I called them multiple times to which they assured they will send them but it's not been sent yet. Also they are reluctant to refund me any money for the same as well. I feel being cheated on. The Subscriber id I am not sharing here for confidential purpose. They also raised a service request now of 35T6KP55 but before that also I have requested atleast 20 times.Please help me, I feel completely helpless. I want the installation to be done right away. If it doesn't happen today I am going to the higher authorities for this.

I recharge my TATASKY account on 23 aug 2021 by gpay through qr code money deducted transaction successful but services can't provide by tatasky i talk to customer care he said we can't receive any money so i talk to gpay and bank both says money credited to tatasky now i m tired of talking to both companies here i m share the transaction id and details

Transaction id[protected]
To - TATA SKY COM
billdeskbqr.[protected]@hdfcbank
From - MEHUL N HARSH(BANK OF BARODA) [protected]@okhdfcbank
Google transaction id
CICAgOCSpe3zYw

I booked a new connection of Tata Sky on 08th October 2021 with following details:

Customer Name: Sachin Singh
Mobile No.: [protected]
Transaction ID: DS[protected]

I did the payment of Rs. 4000 from my HDFC card no. ending with 2037 and the amount got deducted from my account and the payment was successful but there is no confirmation sms of installation or any details of subscriber ID. I mailed them at [protected]@tatasky.com but did not get any help. I received an automated mail saying to resolve the issue they need subscription id, which I didn’t get in the first place.

Kindly provide me successful booking details or refund my money in my account.

Transaction Copy is attached here for ready reference. 

Dear Tata Sky, My name is " RUTUPARNA PADHI " with Tata Sky Subscriber ID [protected] whose named you have wrongly saved as KOHINOOR TADHI on your site; To verify my genuinity you can contact me at: [protected]

I have recharged on 20 August for Rs 300 for 30 days and it got expired on 15 August only I.e 5 days ago and I have complained to the customer care about it but they said that its correct but this is not correct as these people keep on deducting no of days validity of my subscription as I'm the screenshot attached it was written that it'll expire on 17th August but it got expired on 15 only and I had to recharge again on 16 September.

Please raise it with the top management of this company and ask them to extend my validity of subscription

Customer id:- [protected]
Pls change my setup box is not working for last 3 to 4 days bcoz there is no green and red signal showing in setup box so I request you to change as soon as possible.
Appreciate your help.

Thanking You

Pritesh Patel on behalf of Bachubhai Patel

I am having Tata sky dish connection having customer no [protected]. My set up box not working for last 3 to 4 days, so I request you to change as soon as possible.
Appreciate your help.

Thanking You

Pritesh Patel on behalf of Bachubhai Patel

Dear sir
Tatasky ke tarfse amazon fire TV stic one month free bolkar bithaya hai lekin mare account me se 299 cut ho gaye hai complen karnepar har roj alag date batate hai so help me

Contact No [protected]
Tatsky customer Id - [protected]
Name - Divya kamble

Sir,

Consumer ID [protected]

I am the customer of the tatasky since 5 years, last time i raised the complaint for not receiving the signal, the tatasky team is told that my address has been changed so you have update the address and raise the complaint for relocation which willbe chargeableforrs.300/-, Then i requested for updation of address in their system only not for relocation.
and the team advised me that for updation of address will not be chargeable.
After that Technician from tatasky visited at my home and repaired the disc and changed signal receiver but not relocated any disc.
For this they charged rs.150/-for signal receiver .and deducted rs. 300/- for relocation of the disc without relocating the samefrom my tatasky account. For this many times i complaint over phone but they don't response properly and abuse me for the same, and telling that it willbe chargeable for updation of address.now i want to know is it legal for updation of address will be chargeable without doing any service.
So, I request again and again please refund my amount of rs.300/-to my account.

Regards
A Ravi
[protected]

I had done recharge through tata sky app through freecharge on 11.09.2021, transaction was successful from freecharge end, cashback also credited to freecharge account, but it was not credited to tata sky account. I talked and mailed to tata sky and they replied that the recharge was unsuccessful and the refund should be initiated within 7 to 10 business days. It's almost going to be one month still no refund. I talked to freecharge customer support and they said from there end the transaction is successful and I should contact to merchant. But no action from tata sky end. I am clueless what to do, I am feeling totally cheated. ₹200 Is not a matter of joke. Tata sky either credit ₹200 to my tata sky account or refund me back.

Anindip Ghosh
Subscriber ID : [protected]
Mob: [protected]

I had tried to recharge tata sky account (mobile no[protected] on 05/10/2021 for Rs.130/- via Google pay. The recharge was unsuccessful in nature, however, the amount got deducted and no refund received till date.
Kindly look into this matter and initiate a refund accordingly.