Tata Sky Complaints & Reviews

I'm a Tata sky cable user . I am having two separate connections. My registered mobile number for Tata sky is. [protected], I have asked tata sky for Dhamal package costing Rs 270/per month. But since last many days they are sending me massages to purchase Rs 850/- and Rs 445/- per month for both connections. This is very harassing to me . when I am not in favour of costly package, why tata sky is begging for money ?
Please help me to solve my problem.

Dear Sir,

I am enclosing the Date-Wise Email Copies which I send to tata-sky for resolution of my complaints.

1st Email on 30/08/2016 10:44 AM:
Dear Sir,
Greeting of the Day!!
This is Jatin Gajjar (a Tata Sky Customer since Dec’13). My Subscriber ID is [protected].
I would like to draw your kind attention on the brief history of persisting issue:
Kindly note that undersigned had lodged a complaint regarding problem in Set-Top Box in the month of Jul’16. The complaint number as told to me was “Q3C05QN”. The major concern was poor signal strength even the weather conditions were fair along with delayed response of Set-Top Box (hang / no response for a longer period).
Tata Sky had deputed the service technician almost after 36 hours to attend the call. The service technician wanted to test the existing Set-Top Box at Local Workshop of Tata Sky which undersigned allowed. After almost 48 hours; he replaced the existing Set-Top Box with a new one claiming that the old one was having problem. I asked him that what he had done with my old 'working' Set-Top Box but he was unable to explain. Later upon installation of new Set-Top Box, he claimed that the Signal Receptor (o[censored]mbrella) is also faulty and changed the same by charging Rs. 200/- in cash. On a contrary, Tata Sky had also deducted Rs. 200/- from my subscriber account claiming service charges.
In this whole process; I had encountered a down-time for more than 4 Days. Also I had made several calls on an chargeable line to various service executives of Tata Sky for knowing the resolution status but none of them responded properly or I can say satisfactorily. I would also like to highlight an important fact that Customer Feedback was not taken after attending the call.
The current scenerio is:
Since last 15 days; few channels such as “Star Plus, Sony, Colours, Sab TV, Zee TV, Bindaas etc” are not available on my Set-Top Box however other channels are working fine. I thought that it might be due to rainy season but I noticed similar problem during bright sunny days also which seems suspicious. Considering the past service experience with Tata Sky; I barely collected my emotions and made a call yesterday at around 21:36 hours to Tata Sky Customer Care. The executive took around 24 minutes on phone for registering my complaint. He told me that I had to repay an amount of Rs. 200/- if I want resolution on my long pending issue. I explained him that I had made several non-responded calls even last time along with the fact that Custumer Feedback was not taken yet for the last attended call but rules are rules.
Conclusion:
Dear Sir, I totally buy your point of having the specific set of rules in your organization however I would like to draw your kind attention on the fact that I had also worked with several MNCs such as Hindalco, Reliance etc. having their own set of rules & policies but the utmost policy is “Customer Satisfaction”.
I feel sad to say that Tata Sky (being a preferred choice) had not performed to the desired satisfaction level. I can switch to other networks also but that is not the solution to my problem. That can be the last step of ego satisfaction. My intentions of writing such a lengthy mail is not to waste your precious time but to get a concrete solution.
I may be harsh in my conclusion but It seems like that only. If Tata Sky can re-demand for their service changes for an unattended problem; I am also having the right to ask for compensation regarding the trouble I faced due to poor services / no services; delay in attending the issues; for the ‘N’ number of calls I had made to your customer care on that chargeable line etc. Definitely how could somebody took almost 24 minutes in just registering a complaint when same can be done in an span of 5-10 minutes.
I am very specific on my problem which I am re-writing for your ready references and wants a specific solution.
“You are requested to kindly resolve the persisting issue of poor signal strengths, no signals on specific channels, delayed response of Set-Top Box etc. Please note that I have already informed your customer care executive that I am not in agreement to re-pay the service deployment charges of Rs. 200/- for the problem which is remaining unresolved for more than a month”.
Awaiting your positive response on the subject.
Yours sincerely,
Jatin Gajjar (Subscriber ID: [protected])

2nd Email on 31/08/2016 01:57 PM:
Dear Mr. Prasanna Kumar Singh (Nodal Officer),

With reference to the trailing mail; I thanked Tata Sky for immediate deputation of your service technician at my residence in Maihar.

After detailed analysis of the problem; now he came up with a new solution i.e. replacement of existing cable as same is having a joint. According to him; this joint is the reason of poor signal transmission (for few channels only). I told him to replace the cable if that solves the problem. But with a ritual of delayed response / services; he has not reported yet since yesterday.

I called on [protected] (helpline number) to report the incident to you but some lady (Ms. Naasnin) didn't permitted.

Dear Mr. Singh, undersigned request you to clarify following doubts:
1. Is it possible that with the joint in existing cable; the transmission of few channels may get affected.
2. What may be the probable cause of poor signal after successful operation of same cable since Jul'16.
3. Why this problem was not attended during the last complaint in Jul'16?
4. There may be the chances that the replacement of Set-Top Box and Signal Receptor could be a reason for this problem.
5. Can Tata Sky commits a warranty after this replacement i.e. similar problems may not arise atleast for a year.
6. And the most important: "Who will bear the replacement cost for these components??"

My concern is only that it seems like a fashion of sucking the customer day by day without providing any concrete solution. During last complaint; I was charged a sum of Rs. 400/- for the problem which was not at all concerned with undersigned. The Set-Top Box was working, the Signal Receptor was working; then on what grounds those components were replaced?
Awaiting your positive response on the subject.
Yours sincerely,
Jatin Gajjar (Subscriber ID: [protected])

3rd Email on 01/09/2016 04:56 PM:
Dear Mr. Prasanna Kumar Singh / Arvind Gupta (Nodal Officer, Tata Sky),

With reference to the trailing mail from undersigned; kindly note that Tata Sky has deputed their service technician today for replacement of faulty cable for which Rs. 1000/- was charged in cash. You are requested to kindly submit the Invoice Copy mentioning the details of replacement so that the Customer shall also be aware of Cable Prices as charged by Tata Sky w.r.t the market rates.

Also explain the reason for Non-Return of my old Cable. As I remember, it belongs to me. You are requested to kindly return the cable else the compensation for old cable. Please make a note that this is not a free replacement. During my last complaint of Jul'16; the Signal Receptor was replaced by Tata Sky and the old faulty Receptor was provided to me.

Your response to my old queries as per trailing mail is still awaited.

Kindly note that no response to this mail shall be treated as an dishonor of customer's complaint and suitable action shall be taken accordingly.

Thanks & Regards,
JATIN KUMAR GAJJAR (जतिन कुमार गज्जर)

Hope the issue is clear to you.

I request you to kindly contact undersigned on jatin.gajjar.[protected]@gmail.com for possible solutions and to put-up a strong case on Tata- Sky.

Tata sky charged packages charges without my consent
I.D.N0.[protected] new free connection for one month. connection has been installed on 1st August. after that tata sky intimated me that your connection is fully free upto 31st august and you are fully free to choose your pack. on 31st august i requested to tata sky on phone to active my pack 270/p.m. then the official requested me to deposit 20 rupees or more for activate the account . so i deposited 20 to choose the pack but today i.e. on 1st september the company has deactivated my tata sky. than i again requested to activate my account but they refused me . they said to deposit minimum 200/ . i make the payment today 250 . my tata sky has been activated and charged extra amount for HD CHANNEL. i have no HD TV. I HAVE 14 INCH TV 2001 MODEL.NO OFFICIAL IS INTERESTED TO HEAR ME.

Dear sir,
This is brought to your kind notice that i have to paid for an amount rs 1755/- for recharge of tata sky. But unfortunately that i had recharge of rs 17550/- on 23 july 2016 through on line. I was followed up with your customer team regarding extra payment that they told me, my amount of rs 17550/- will reverse in my account with 10 working days. Now you have to paid rs 1760/-. Then i had again paid rs 1760/- as discussed with your customer team on 26 july 2016. But till date my amount of rs 17550/- did not credit in my account. You are requested to expedite the matter at your end. Early action is highly solicited in this regard. Further any clarification you are free to contact on my mobile no:[protected]
Regards,
Sanjeev kumar sharma
Mobile no:[protected]

Dear company, i call on your care no that is [protected], Miss. Riddhi recived my call, when i told him my problem that i was not informed correctly when i have enquire about tata sky services from care.
She reply that was your problem, you have to ask everything. We did not tell everyone every thing.

I am not satisfied with her answer.as a user i want your review on this activity. I[censored] can not do anything, then i want to return your box with my refundable process.

Our Customer ID [protected] Gita Jain. Complaint pending for one week now since last Thursday. Tech visited on Thursday and as it was dark he could not work on terrace. He said he will come next day, but has not shown up till now. Apparently he reported to your center that there is no access to terrace, which is not true. No one in TataSky is helping us???

Dear sir, Tatasky is cheating me. My client ID is [protected].
1. Giving recharge date, adding unwanted package, misappropriation of funds there by. Resultant bring down the recharge date, hence cheating me.
2. Even after getting recharge amount, deactivation continues.
3. Redressal of complaints, not bothered and monitored.
4 Rs1330/ misappropriation found, complained, but no action so far, one week elapsed after lodging complaint.
Please INTERFERE and get back my amount and Compensation for suffering RS 200000/ to be demanded.
Gopalmohan

Set top box (Stb) of tata sky remote does not control the volume (+) or (-) of hd channels. Despite telephonic talk with representatives, there was no satisfactory response. If matter is not resolved in 24 hours, i will disconnect all connections of dth and advise nears & dears not to opt for tata sky. Hence please resolve the problem immediately other wise i shall be constrained to go for litigation.
Take this matter on top priority.

N r kamal
Id - [protected]

My tata sky setup box is not receiving signal due to some technical problem,
I make sure to get this complain on the ears of tata sky operators, today 31/08/2016 is the 4th day from the day of dis connectivity and still no efficient help is done by tata sky workers. Every day when i call, they promise me that they will be solving the problem tomorrow and their tomorrow never comes. Our subscription to our plan must be increased by the day of repair.
My tatasky id is [protected]

Today on 31/08/2016, i have call to tata sky customer care 3-4 time out of this two time they will drop my call and don't call back, even one of there executive talk me very rudely, please take a legal action against tata sky customer care executive. my Subscriber ID is : [protected]. and my register contact number is [protected], register user name is manoj meena

I am harassed consumer with id-[protected]. I dont have connectivity since morning on complaints to customers care no. They don, t spare for few minutes & then disconnect the call, i made three calls from 1330 to 1400 hrs. No solution was made. Last call attended by miss aishwarya said i can lodge compl., technician will visit & charge. I then spoke to her senior miss yamini, no solution but they want to harass consumer & make money, as this has happened to me twice in this month & earlier too.. Once this is their network & monthly charged. Service should be free. They just make some error from their office & on visit & charges by tech.. Then set top box is reset.. & service restored... Tatasky is pickpocket in the hard earned money of customers.

Dear sir
I want to change my name in tata sky id no. [protected] in this id name is mr. Narender sharma
But my name is naresh kumar
Rnm [protected]

As per subject i want to change ownership name and registered mobile number as i am relocating from India permanently in other country.

Old name= Devendra Tiwari
old registered mobile no= [protected]

ID no=[protected]

New name= Beant Kaur
new mobile no for registration= [protected]

relation with old owner= brother

whatever other detail is necessary reply me for that.

Sir, i have paid for renewal of the dhamaal mix-semi annual scheme. I don't know the earlier due to be paid. I got a message that there is a balance of rs. 1460.65 against the payable amount of rs. 1699.20 in favour of my sub id:[protected].
Now, i could not see any channel.
I am ready to pay the balance. I am now assuring that i will pay at the earliest.
I rang to [protected] but no response.
Kindly allow me to see the dhamaal mix-semi annual programmes at the earliest.
With utmost regards,
L. Dwijamani singh
Pishumthong, imphal
[protected]

I have been facing this problem past 10 day.. I have 2 set top boxes and same problem.. I have recharged my set top box but except hd no other channel is working.. I called at the call center no proper response.. They are asking 200 rs for a visit.. Why do i pay for their own fault?? I need you guys to address this issue asap.. As before taking money and subscription you make loads of promises

Noida sector 36 b house no 146 my tata sky card no is[protected] i had recharge my tata sky o[censored]ltra pack at first it was working but i cant watch any channels i[censored] can kindly look into the matter this problem has been coming few days it has never been such ways n also if can change my user moblie no of my tata sky as the previous ower is not using this tata sky anymore

My registered mobile number in [protected]. I was told by the executive that take a hd box and you will get a hd channels free for an year. I purchased a box and their executive failed to put the details in their database and now when i am complaining that the channels are not available they are saying that due to the agent forgot to put it in records hd channels were getting deducted from your balance and you have to recharge again with 510 for viewing them. When i paid full amount why do i have to pay again for their fault. This is cheating. Now is it a customer who have to go and get everything entered on their side

We have a tata sky conenction at home and our subscriber id is [protected].
Since last many days we are not able to see star plus channel and few english movies channel which we had subscribed for. Today we called up there hel desk at no [protected].
They said that there technicial will visit and charges of 200/- will be applicable. Beffore that there call centre executive told us to check signal quality which was below 60. They told that this should be above 80 for seam less viewing and for this there technical guy has to visit. We refused for the charges as since we have subscribed for the channel and if there signal quality does not support its there duty to ratify. Upon arguing with some lady pushpa at there cal centre we also received call from mr trilok who also refused to provide this service free of cost.

I bought 2 tata Sky DTH HD BOX & changed my local cable operator two month back. Then& only my bad luck started. I have 2 tv connection in my home& everytime one of connection fails to get the signals. it’s takes 3 to 4 days to get checked& rectified. Same this is happening again now. I have lodge complain on tata Sky customer care centre on 26th Aug & till today there is no visit of technical staff happened. Day by day I am following these people on phone & now it is very much frustrating.When I called up on tata Sky cc again, now they are saying that it will be done tomorrow & they do not know the reason that why technical staff is not visiting in time limits.Worth less. Will Try to use another DTH SERVICE PROVIDERS in future. Till then pls resolve my complaint.From Indrapuram - Ghaziabad- Jitender Dhiman

I am a tata sky customer and my Customer ID no. is [protected]. I have taken the tata sky services on 14/08/2016 and paid full year channel charges in one time. I am not able to view some of the SD channels since last week. I have complained at least 10-15 times in the last 5 days. but there has been no response from tata sky. No one has concerned to look in the matter. Tata sky seems least bothered about their customers. I have been getting messages and calls from tata sky that they are sending their technician but its just a fluke. They never turn up. I have never experienced such irresponsible servicing ever. We are paying for the channels that we are not even able to see. I and my family are in total mental agony. Its high time and I cannot chase up their services anymore. Please take the suitable action against tata sky and help me to refund my money with compensation due to deficiency of services and mental harassment to me and my family.