Tata Sky Complaints & Reviews

My tata sky setup box is not receiving signal due to some technical problem,
I make sure to get this complain on the ears of tata sky operators, today 17/07/2016 is the 5th day from the day of dis connectivity and still no efficient help is done by tata sky workers. Every day when i call, they promise me that they will be solving the problem tomorrow and their tomorrow never comes. Our subscription to our plan must be increased by the day of repair.
My tatasky id is [protected].

My tata sky number is [protected]. Since 17th july 8pm there is no signal in the tata sky. After switching on the tv a message appeard in the screen "software being down loaded. Do not switch off" but neither software was loaded nor tata sky services were made operational. I had called the associates three times between 8pm to 8.45 pm and complained about the same. However on my complained every time i was told that as soon as down loading is complete the tv will be operative. But screen continued to show zero down loading. On my repeated complained i was told that we are looking into but could not clarify as why tata sky is failing to down load the software. I was shocked to hear an irritated voice asking me to complain on next day again being monday ie 18th july. I consider this as deficiency in service and if not services are not restored, i will perforce move to consumer forum in kolkata claiming harassment and mental torture apart from claiming damage for not providing services after taking recharge amount for promised services. I will now be compelled to switch over to other dth services. A. N. Singh

Dear sir

I am a account holder of your esteemed company but it is very sad to say that your company is not doing justice to its clients.

As of now your company has balance of rs 158/- in my account no [protected] but to my surprise when i just checked my connection i found that my connection has been cancelled by you.

How is it possible that.

I called your customer care to ask the reason and had word with mr gagandeep singh but he was not able resolve my complaint.

I expect you to look into the matter immediately as i am feeling cheated by tata sky.

Vimal sharma
[protected]

Sir,
My tata sky id - [protected] tata sky service without any confirmation activated hd pack 95 rupees. So plz taken action and returned to 95 rupees in my tata sky id account. I request to deactivate whatever services activated. I am trying to contact with tata sky customer care since today but no response occurs from the customer care.
Plz do the action.

Dear ceo,
Thanks for kind information but still now i'm due to some technical problem i was not able to watch the channels in last 20 days my connection got may be cut down so couldn't watch any channels with the dth connection why i don't know. However last 1days ago your technical agent visited at my home and he did not resolved my problem bucz the tata sky is probably making money for tata telecom cause every time you need to complain about deficient service the employees disconnect the phone after pronouncing your name with a terrible accent by adding unnecessary and non exciting u to it. Tata sky service has been very bad and for second time in we are unable to view the regional channels, news channels, movie channels, etc. Even customer care of tata sky no there is no one to respond. Pray help us by rectifying telecast immediately.. Then finally when after 5 calls u are able to talk your agent from my number to touch with them they are unable to provide you any solution and avoid my call to someone else who again starts with additional u to you name. Right now its showing same issued.. But he is not answering properly and not resolving this particular issue. Kindly do the needful as soon as possible today and also i told you please visit your agent today nothing more else other wise i will stop my service which was u want???😈👿👿


Regards,

Sanjoy khatua

[protected]

First u r given freebactuve music channel. But today you are collecying money. Please remove active musuc from my id [protected] My rmn is [protected]

Very poor service...customer care service is not active..charges is not affordable and not timing...
अपना टाटा स्काई उठाकर ले जाओ ।।
भले पैसे मत देना ।मैं कोई और लगवा लूंगा। साला ये तो लूट है।छछछछछ
फोन कर ले ।।।। [protected]
अपने सारे दोस्तों से और रिश्तेदारों से बोलूंगा कि सब टाटा स्काई हटवा लो।।।साला बात तक तमीज़ से तो करते नहीं हैं।।।

Set up box not working from 2 week. i am not able to see TV channels due to faulty set up box. I registered complaint before 2 weeks. but this company cant resolve the problem . My rent is wasting and i cant see TV channel . I request to tatasky to stop service but that is also not done.No body is attending complaint.
Customer service is not available atall, kindly note the same.
Any product should have after sales service and its not present to tatasky.

I am subscriber tata sky and have four connections and recently i was advised to put new apparatus to enable us to view more channels and it was installed and recently there is no signal sometimes due to rain and we understand that but recently we had a problem in signals and we are not in a position to view tata sky channels including dd channel 114. We complained tata sky no body came to attend it for 4 days and the person who came to attend was very rude and said that he has to attend 50 complains and have no time to check a wire which was hanging from our balcony which was connected to new and we complained again and again your person came and talked very rudely with my wife. It shows that the person who are attending complains are rude and expect money from us to get service. He came to repair the signals and could not do the repair of hanging wire from balcony and re-join in the newly added apparatus as he had to go for more complains. I am senior citizen and want to watch tv new etc today we filed a complain again i was told they do not have persons and have promised to send person tomorrow. If this type of poor service continues tata will loose its high reputation and will not be trustworthy, please take necessary action. My name is farooq noorani and my mobile is [protected] /[protected]

Whomsoever it is concerned

I am one of your tata sky customer with account no. [protected]. V i like to draw your attention on behavior of your service engineers and technical support who visited at my place after registering my complaint. (Q8ge8lm)

My digital box is not working from 72 hrs even after i am still in warranty period. 4 days has been gone and still there is no any resolution provided to me yet.

Moreover your engineers behaved very rudely and arrogantly with me like they don’t need any cust. Even if they loses. Saying “material not available ”” is this a way to represent your service to your customer whose don’t have any fault??

I hold subscriber id no. [protected].

I had made the first call to tata sky toll free helpline on tuesday, july 12, 2016 at 10.30 registering a complaint about non-reception of signal. The next day in the morning between 10-12 am, i received a call from tata sky enquiring if i had received any call from 'tata sky service center / technician', which was answered in negative by me. There was complete silence from tata sky side since then.

Therefore, i escalated the matter to nodal office on the nos. Published on website - i made total of 5 calls (On july 13 at 20.00 hours, on july 14 at 14.30 hours and 18.30 hours and again on july 15 at 10.30 hours and 12.30 hours). Each time, i was provided a standard response - "we are sorry for the inconvenience and we are escalating the matter to high priority". I made repeated requests to speak to mr garg (Who is mentioned on tata sky website as nodal officer for mumbai), but i was not allowed to speak to him. I was just given promises to 'look into the matter' at the earliest.

Tata sky proudly claims to resolve the complaints within 24 hours, and it has been over 60 hours since i lodged the first complaint.

Does this smack of arrogance of taking the consumer for granted, or does this smack of irresponsibility??

My id no is [protected]
I talked to tatasky coustmer care.
They changed my base pack without informing me.
Instead of saying that i am satisfied with my pack. I dont want to go in any other pack. They said ok. And i ask them i want to recharge for annually and they gived me detail of 6105 along hd. I agreed and paid the amount. After that i rec msg that you new pack is registered. And then i call to coustmer care and ask them who changed the pack withouy informing or taking my request and they said you had made request. I told them that u have recorded conversation u can check. As i told them this they said that but your old pack is not avail now. I said that its not my fault. Then "they are asking me"that the pack is not available so how can we do. I said i talked to your senior they said me that you can continue with this pack. But as this pack in no more in our base packs. You can continue with this pack. But once if you changed your pack you cannot go back to your present pack. I said that i am satisfied with this pack. I dont want to change my pack. They said ok. You have to pay for anually which is 6105 along hd. I agreed. As i recharge the amount they changed my pack.
As i want to go back to my old pack they are saying its not avail. And then i ask them its not my fault. You comitted that you can enjoy your pack. As i recharge the amount. They changed my pack. Without taking my request. As for changing any base pack they have to take request from coustmer.

Error code 1 box is not working my id no is [protected], mob [protected] plz send to engg

I want to make aware that tatasky is sucking people's money and in the name of service they are zero. no action has been taken on the employee who misbehave with me over call name vipul. after a week also no one came for the installation. and the engineer who visited me, used someone elses stant to put my dish tv. that created a chaos in my locality. after several calls noone took any action against that employee. everytime i call i end up getting one thing"very are sorry for the inconvenience". and on the top they deactivated my account, without considering my request for reversal for the amount they charged for installation. all the pain i had faced, i keep on waiting for the installation, employee misbehaved with me and my connection is deactivated.
Heights of looting

4 months back I was told that my set top box is not functioning and I should replace it at a charge of rs. 700 ..having done that, Today I am facing the same issue and don't think it's fare by the company to keep charging me gain and gain .. I have already changed the device twice.. I have tried speaking to customer care cell but aren't able to provide any support on this .. I am writing this anticipation of a positive response ..

I own a tata sky convection in up east. last month i recharged for rs 270 on 23.06.2016 i. e. a monthly plan. but next month i received an sms from tata sky operator service that my service will expire on 14.07.2016. so, i recharged it again before completion of one month.
I tried to contact to tata sky regarding same issue but i did not gt any online connection to customer care executive.
Kindly help me out with the issue.
I do not want to recharge my monthly pack again in 21 days.

My i'd [protected] and i made rs.305/ online payment through my sbi credit card on 14.07.2016 at 11am and still my ac was not updated and i got sms from sbi that the amount is deducted towards tatasky ac but in the morning my service declaim. i kindly request you to update my ac and restore my service. regarding this i send sms to help line and also inform customer by chat and by oral. pl take immediate action to update my ac. thanking you. s sugavanam

Dear sir/madam

My name is shashi bhushan kumar and my tata sky id no.[protected]

I have a complain that i have lost my old mobile no.[protected].

In future my process in your company with my new mobile no.[protected]. and in future you contract me my new no. ([protected]).

So please you update my new mobile no.in your system.

Thanks,

Regard!!
Shashi bhushan kumar
Mob. no.[protected]

I wanted to get a base pack for hd channels with monthly payment options. I was unable to do so because tata sky has recently changed few base pack options..

All hd packs are either annual/ semi annual and/ or each individual channel selection with one time monthly fee for hd channels.

How can a service provider not give option to select a pack for monthly? What other customers should do who doesn't want to pay upfront for 6 months?

Also, they should provide option for post paid.

Hi i am a esteemed customer of tata sky and my customer id is [protected]. I have taken yearly package of tata sky last few years. Now, my package was over and i have received a call from your package department executive and he told me regarding the renew of your package then i recharged my account with said amount who told me by him after sometime i call the customer care for checking my recharge position then he told me that no package should have on my account. I pay rs. 3850/- for recharge of annual payment. This is cheating with customer by your company. I have faced same problem from last year but on that time my problem should have resolve so, this time what happend. If my problem did not sort out i will never again taken any services from tata sky in future.