Tata Sky Complaints & Reviews

My Tata Sky ID - [protected].on 29th November 2015, I had called at the Call Center for Re -connection of 1st & 2nd T. V .the person told only re - connection charges of Rs. 200/= will be charged.next day 30th. November 2015 the service persons Ashok & Nisar came to my Place & they told that these boxes will not work now, you have to replace the boxes.HD box will cost you Rs. 990/= & Normal Box will cost you Rs.500/= & they have changed the Dish also stating that during Rain the old dish will not work & for that they charged Rs. 450/=.Besides this they have taken the 2 old Set of Boxes as well as the old Dish also.Further with Set of Boxes Accessories like Adopter & connection wire will come, they have not given us, they have used our old adopters & wires for Connections.Apart from all of this they have charged us more.Today 02/12/2015, I had called your call center to enquire about the Charges. He told HD Box they Charge Rs.490/= & for the Normal Box they Don, t Charge.I have lost the Trust completely with Tata Sky. I had better option of going with Airtel & Videocon, please take action Immediately against those people. Ashok - Mobile No - [protected] & Nisar - Mobile No - [protected].

Dear Sir, My Name is Vishal Jotiram Kate, i live in Pune, Maharashtra. My Tata sky no. not seen last 6 months, and I am recharge upto 10 Feb. 2016, 12 months subscription, but Tata sky is not respond me any level i.e. call or visit. I am very gulty fill for this, Tata sky service purchased. So, please urgent me this response. My Mobile No. +91 [protected]. Mail ID - [protected]@gmail.com Vishal J. Kate Address - Flat No. 5, Aarti Apartment, Gurudatta Society, Chaitnyanagar, Pune Satara Road, Dhankawadi, Pune 411043.

I've 2 set top boxes for Tata Sky broad band services. One set box has recording facility and other set top box doesn't have one. Now I want to stop services of set top box which doesn't have recording facility. Every time we want to make changes, Tata shy replies that they will delete all recordings if any switch happens. This is not understandable. The recordings are on set top box. How can the switching should affect the recording? This is clear cut way of discouraging any changes.

I am using Tata sky for almost 4 + years. Recently had an issue where some channels are viewable, and some are not. Logged a complaint with Tata sky. The issue was at the port level outside the house and port changed problem fixed, Tata sky is charging for the same. Why is the customer being held responsible for your problem. 170rs has been deducted. IF your team has capablity to troubleshoot at your call centers do it. why would someone call your technican to fix the issues. Less I say about your awesome Customer Service, Much better it is. Pathetic sterotypes answers. Worst is Nodal officer I spoke to, there is no escalation matrix beyond them . Asked several times, same reply. Not sure where you train your customer represenatives with arrorant behaviour. How an company runs with Nodal officers as sole represenations for TataSky? Similar experince had in tata domoco showroom as well as that customer serive. Good sense prevailed and disconncted it. WIll never recommend such pathetic service to anyone. Will disconnect once the package gets over.No more Tata products at home.

Hi Support,
For Tata Sky ID[protected],
I got a call from apparently to buy new packages which I didnt obvious want. The person calling me said his name was Sarfaraz
and the number from which the call came was[protected]
The call came at 13:43 hours on 1st December 2015

Once I declined saying, I dont want any of those packages, he started asking me why ? Not a question which he is supposed to ask. When I informed him that, he started making weird sounds and kind of childish kind of behaviour. He seemed to be finding joy in that.

There have been multiple times, when these people call and even if we say no, they still activate those products.

So, it seems Tata Sky offically has such folks who are meant to make fun of their customers if we dont buy what they ask us to do so.

I would put this case as an harassment to the customers and would need speedily action against the person doing so.

On my request a Tata Sky Set Top Box was installed at my house at Habsiguda, Hyderabad on 28.11.2015. The technician Mr.Venkatesh ([protected])collected Rs.1800/- from me with an assurance that my connection will be activated in 2-3 hours and that I am entitled to one month's free viewership. It is 4 days since the installation of the Set Top Box. I am sorry to note that my connection is yet to be activated. All my efforts to get my problem addressed though their customer care centre have proved futile. I have been asked to and contacted Mr.Bhanu ([protected]) and Ms.Madhu ([protected]) but they have not been able to address my problem. My Digi Card No. is[protected] My Subscriber ID is [protected] (K.Siddharth Reddy & K.Satish Chander Reddy) Mon.No. [protected]

Dear Support,

With this mail, I want to being to your notice that there has been the chances in the past when actve services gets activated on my subscriber ID [protected] without consent written or verbal.

On 30th November 2015 at 10:20AM, I have received the SMS from Tatasky which says " Request completed for Monthly Actve Music, Rs60."

Also, On 14 september 2015 at 11:05AM, I have received the SMS from Tatasky which says " Request completed for Monthly Actve Cooking, Rs59."

I have never requested for any of these service & It is completely surprise for me which has deducted Rs60 & Rs59 balance from my account.

I have the touring Job due to which was not able to reach immediately to call center for Actve cooking deactivation. However, I have logged the complaint on 19th October with compliant no. KPNTBXA & KRJ2NNM. After followup, I have been informed that services are stopped but refused to refund the amount because they took permission from my house. However, we have not received any call.

Now, I want to get these cases investigated thoroughly with proper written explanation of this flaw & proper corrective action otherwise I shall take this matter to all higher authorities.

I want to deactivate my hd subscription pack but whenever i call on help line no. they only talk about recharge and there dumb products... i want to talk to customer executive to deactivate hd channels but they are not providing the service... in last month on 18th nov i have done recharge of Rs.250 for channels and whooooosssshhhh now i got a message from last week for saying my account is going to deactivate on 2nd dec please recharge your account... i mean wtf... how they are calculating the days... i have recharge for 1 month pack... please solve it... and as i have attach the screenshot of message...

We had cancelled the dth connect suggested by the sales person at viveks porur show room on 11.11.15. It is almost 20days since we informed them.this dth service was forced by the sales person even after we informing them that we an sun dth at our home.they said that the tv we purchased is not compatible with sun dth but we found it is working perfectly with sun dth so we decided to cancel the Tata sky dth booking.we have informed sales person Mahesh, Basker and manager karthi about our cancellation many times.they refused to accept our cancellation. Kindly cancel our Tata sky dth booking and refund our money immediately. Our bill no is 11k11508108 dated 9.11.15

I split my existing multi-tv connection with a new subscriber ID [protected] in Gurgaon, Haryana. This account was activated on 27 Oct 2015 (I deposited Rs. 150 for the same). After activation, tata sky began deducting approx Rs. 14 per day (I took metro pack for Rs. 395/month). However, they never actually installed the dish at my premises (I had my own set top box from the previous multi-tv connection). I kept requesting them to give me a time of 5:30 pm for installation but they kept scheduling it for 11 am in the morning. Though the help desk kept on saying that installation is done until 6 in the evening and they are scheduling a visit for 5:30 pm, message always came with scheduled visit for 11 am.This way it was never installed and my money kept on deducting. This is simply a fraud. Activate the connection but never intend to install it.

All most 6-8 months after so many complaints tata sky Service provider fail to do their duty, they unable to soul our problem, which is related setup box almost a year went... Still HD channel not working, they came two three time after so many complain. Now they are not responding also... If this happen with thousand of pepole ...then this company making lots of money without giving service., .. Sorry to say but they disappointed me a lot...still eating for them to come at my place for changing setup box although its under warranty then also they are only promissing but fail to give good service...

Chetanm 19:06 joined the chat Good Evening chetan misal, welcome to TataSky Chat support. Tata Sky 19:06 Please stay online as all our agents are busy assisting other customers, Your Estimated wait time is - 6 Minutes andMeanwhile, kindly key in what we can help you with in brief (1000 characters), And your queue position is - 13 chetanm 19:06 hello I have query regarding the Recharge date of mine a/c chetanm 19:07 We had rechrged my ac on dt.15.11.15 with Rs.355/- and we recd that my next recharge date is 17.12.15. chetanm 19:08 but today atI recd sms that My ac bal is 27.29/- and due date is 2.12.15 How it can be ??? chetanm 19:09 hello any one is there Padmavati Thirumala 19:11 You are now chatting with Padmavati Thirumala and your chat reference ID is 0000BaB3H3V4EFKF. How may I help you today? Padmavati Thirumala 19:11 Sure, I will help you with this regard Mr. Chetan. Padmavati Thirumala 19:11 Please be online for 2 minutes while I check your account details. chetanm 19:12 ok Padmavati Thirumala 19:13 Thank you for being online. Padmavati Thirumala 19:13 Rs.27.29 Padmavati Thirumala 19:13 *The current account balance is Rs.27.29/-. chetanm 19:14 how it comes to 27.29/- because on dt.15.11.15 when i recharge with Rs.355/- balance was Rs.374/- so how it reduces??? chetanm 19:15 please check and revert Padmavati Thirumala 19:15 Thank you for being online. Padmavati Thirumala 19:15 I have verified with your Tata sky account, you have tried to recharge the account for Rs. 355.0/- on 15/09/2015 11:33:42 AM. Padmavati Thirumala 19:15 If it is unsuccessful then the amount will be credited back to your bank account within 7 to 10 working days. Padmavati Thirumala 19:15 Further, we would like to suggest you to recharge once again to avoid interruption in your services, however we suggest you to contact the nearest dealer or call to helpline number to recharge the account. Padmavati Thirumala 19:15 In case if the amount is not reflecting in your bank account even after 7 working days request you to contact us with the details of PG reference number, Bank name, transaction ID, date and time of transaction, amount, web Site through which recharge was done and the bank statement. Padmavati Thirumala 19:16 Kindly send a scanned copy of your bank account statement or passbook to [protected]@tatasky.com. To further investigate on the same. Padmavati Thirumala 19:18 As I have checked your account details, the recharge is done with Rs. 355/-. chetanm 19:18 listen after recharge I recd sms from VM-MYTSKY that with payment of Rs.355 for the Subscriber ID [protected] the new a/c balance is Rs.374/- Current monthly charges are Rs.355/- and net recherge Date is 17.12.15 chetanm 19:19 so pls expalin how a/c balance is reduce from 374/- to 27.29/- chetanm 19:19 and also about recharge date previous as per sms it was 17.12 and now comnes to 02.12 Padmavati Thirumala 19:20 As I have checked your account details, Rs.170/- is deducted for the service visit. Padmavati Thirumala 19:20 *As I have checked your account details, Rs.170/- is deducted for the service visit. chetanm 19:20 but no one comes for the visit till date... how you can deduct it previously before visit of anyone???? chetanm 19:21 You must include it to my account immediatly as visit is not done Padmavati Thirumala 19:22 I would like to inform you that the monthly charges from 15/11/2015 to 30/11/2015 the charges are deducted. Padmavati Thirumala 19:22 The daily charges as per your account is Rs. 27.29/-. Padmavati Thirumala 19:22 The daily charges as per your account is Rs. 11.83/-. chetanm 19:23 but visit is not complted so how can you deduct Rs.170/- from my account chetanm 19:23 this is very wrong to deduct the charges before visit??? Padmavati Thirumala 19:23 As I have checked your account details, the request is in closed status. chetanm 19:24 how no person had came for visit.. then how it will be close status????? Padmavati Thirumala 19:24 Okay sir, I will raise the complaint regarding the same. Padmavati Thirumala 19:25 May I know your alternate contact number? chetanm 19:26 NO first you must credit the amount Rs.170/- to my account it is very bad experience from you... if person had not visted till this time how charges are deducted and status is shown closed???? Padmavati Thirumala 19:27 For the same I will raise the complaint sir. Padmavati Thirumala 19:28 I do understand your concern sir, However we required some time to complete your request. chetanm 19:28 But how it will happen??? We are logging this complaint to Consumenr court about this deduct... Padmavati Thirumala 19:28 We regret the inconvenience caused to you. Padmavati Thirumala 19:29 I will raise the complaint to the charges refund. Padmavati Thirumala 19:29 Please be online for 2 minutes while I process your request. chetanm 19:30 I had chat with your staff on friday till date my problem had not be solved by you.. problem which is from your side. Padmavati Thirumala 19:30 Thank you for being online. Padmavati Thirumala 19:30 The complaint has been taken, the complaint reference number is LHL7JFZ and the issue will be solved within maximum of 03/12/2015. Padmavati Thirumala 19:30 I would like to inform you that our team concern will validate the issue and do the needful. chetanm 19:32 But listen we had given the complaint from last 4 days and no one solved my problem the loss of channels not shown is faced by me.. What you will be do for this???? chetanm 19:33 tell me the team concern name also. with complaint reference no.?? Padmavati Thirumala 19:34 I would like to inform you that I have raised the complaint on priority basis, I request you to wait till the team concern will contact you. Padmavati Thirumala 19:34 The complaint reference number is LHL7JFZ and the issue will be solved within maximum of 03/12/2015. chetanm 19:34 but when team concern will contact me and how??? Padmavati Thirumala 19:35 We would like to inform you that we cannot give you the name and the timings. Padmavati Thirumala 19:35 They will call on register mobile number dsir. Padmavati Thirumala 19:35 *They will call on register mobile number sir. chetanm 19:36 listen you are promising me that my this compaint will be solved till 03.12.15 but due to this unnessory and wrong deduction of charges Rs.170/- from my account my balance is valid till 02.12.15. Padmavati Thirumala 19:37 Yes sir. chetanm 19:37 So i will not rechrge on 02.12.15 you have to solve this issue and refund my Rs.170/- immediatly. Padmavati Thirumala 19:37 The complaint reference number is LHL7JFZ and the issue will be solved within maximum of 03/12/2015. Padmavati Thirumala 19:37 I will ensure that the issue will be resolved on priority basis. chetanm 19:38 Also listen your person Mr.Deepak ([protected]) had called us for the visit but till date not came for it. Now when try to call him he is not receiveing the phone and cut it. chetanm 19:39 He had accepted that he had not came to visit my place and cut the phone. We have this call record. Padmavati Thirumala 19:40 I will be mention the same in the complaint sir and I would like to inform you that our team concern will contact you please inform the same. Padmavati Thirumala 19:42 I would like to inform you that as there is a delay in response, the chat session may get discontinued. chetanm 19:43 Listen give me your authorised person email ID so i can also forwrard this to them. Otherwise I will take serious action.

There is an issue with the network since 5 days and even on constantly calling, begging customer care people no one has comw to fix it. With constant assurance that person will come in d morning afternoon evening. After paying hefty monthly bill absolutely not satisfied. In rainy season also there is a blinking service. Plz dnt buy tata sky service. They do not need customers as they have ao many they don't care.

My Tatasky customer ID is [protected]. On 25th Nov 2015, i topped up Rs 1000 and my ac balance is Rs 1033 and next recharge date is 12th Jan 2016. Unfortunately every 15 min, i am getting a reminder display advising to pay immediately to avoid disconnection. This tamasha is going on for more than 4 months. If it is not resolved immediately, i may be compelled to make a complaint to consumer forum. It is unfortunate that the brand name TATA is being misused by providing such a poor service in a technology driven broadcasting field. Also after topping up my ac, i am getting from some arm of TATASKY reminding me to top up immediately. This clearly shows that updated customer database is not shared by the related depts who are sending SMS to customers.

Hi My name is Danish tata sky consumer ID [protected] i requested for deactivation of my secondry connection at the month of april-may they told its been done and keep on charging me till october i called th for another problem then i came to know i spoke with cust servive they are so annoying disrespectful and disconnect call everytime when they are unable to to reolve poor customer servive with full of false promose noone helped and never callback

Hi I am having Tatasky DTH. The subscriber ID is [protected] All of sudden the smoke started coming from power adaptor of setopbox. This is serious issue because this could have set the fire in my house. Since last 2 weeks I am unable to see the TV so loosing my subscription fees. I complained this to customer service center many times. Everytime they are registering the complaint but by next day I get the SMS saying my complaint is closed without resolving the issue. Even they are not sending their technician to resolve the issue but complaints are getting closed. Is this is expected from India's big tycoon TATA!!! Completely ridiculous. I have decided to move to consumer court and fight for my safty and my s rights. -Ajay

I has two set up box one hd one normal in september aftr recharging my dish i have put request to stop my hd box. They said its done. Nw when i recharged my star movies thn someone at customer care told its working i again put request on approx 15 nov to stop it and lodged two complaint one to close one for refund. Now 14 days afte tht i hv nt recirvd refund and nw whn i rechrd and receivd msg fr furthr deduction fr some pack i calld customer care they said its still working i am fed up of calling customer care. Kindly do needfull today only else tommm i will hv to go to consumer court.

Approx monthly charges I am paying = Rs 660 i.e. for viewing 30 days of TATA SKY, I am paying Rs 600. This means approx Rs 22 per day. Approx. days we have issues with Channels Service = min. 4 days/month Approx. days, customer care take to resolve = min. 4 days/month i.e. total approx 8 days, we are not getting service i.e. 8 * 22 = Rs 176 per month we are just investing in not viewing channels and waiting for technical person. On top of that, whenever I call customer care, I am told that Rs 170 would be charged for technical person visit..!! Questions: 1. If there is any problem within the home, that's ok. But if no issues created by customer, then why customer should pay? 2. I am paying for viewing channels full month. Now if I am not getting service and that too without my fault, then also why customer to pay ? 3. I have already escalated the issue earlier and was told that this will now not happen again. But thanks to TATA Customer Care knowledgeable people, same thing happening again..!! Let me know the details in written with the reasons. Customer care is to help customer and care for customers however it feels like they are just manual cassettes that speaks the recorded things only..!! Hope after this mail, this customer would be cared and problems would be resolved..!! I have recording of my conversations...if required, can show the concerned person.

Hi, My tata sky I'd is [protected], after recharge with the same package, few channels are not broadcasting. When I have called customer care about this, they said this would be charged. I have asked them why should I pay the amount when few channels are not appearing, Its fair to be charged to the customer when none of the channels are appeared. Tata sky is not giving fair, valid and ethical service to its customers. This made me to quit from tata sky services and to for other who is good in service Warm regards Veera [protected]

I wanted to recharge for annual mega HD pack in my consumer No.[protected] with effect from 30 Nov 2015 but the Tata Sky site does not show the option for annual Mega HD pack, instead they offer me only the monthly recharge pack. A monthly recharge pack is costlier than a compact annual pack. Their site might have been designed to fool the subscribers.