Tata Sky Complaints & Reviews

Sir, On Nov. 10, 2015, I recharged my Tatasky account with annual package of 5335 for subscriber ID.[protected] by PAYTM via order no.[protected] .This subscriber ID was showing on my tv screen through your set top box.Later I found that this ID. is incorrect for my subscription.My original ID is [protected].I made a complaint regarding this.On your helpline no. they accepted their mistake and told me that they will rectify their mistake.But even after one month they have not done the needful.When i contacted PAYTM they told me to contact your operator with reference no.[protected] for further help with reverse recharge.This is a cheating.When I talked to your executive on 8th Dec. 2015 they told that me that my complaint is open and they are working on it.In addition they said me to recharge my tatasky account by Rs. 100 to get the services as they have deactivated the services on 7/12/2015 due to less account balance.I firmly said that I am not going to recharge.In connection to this argument I received a mail on 11/12/2015 that they have closed my complaint without sorting out the issue.Further they have asked to register a fresh complaint regarding therecharge issue.I am really fed up now.Kindly do the needful at once failing which I have no option to disconnect the said connection and file a complaint in the consumer court forum.

I've recharged Tata Sky on 2-12-15. My subscriber id is [protected] and complaint id to tata sky is LOVKGES. I've recharged annual pack of Rs. 2750/- (Dhamal Mix Pack) of tata sky on the above date. The advertisement mentioned a total of 21 HD channels (M Tunes HD, Sony HD, &TV HD and others). But now I've got no such channels to view. When mailed to their helpdesk, they sent their tehnician. He checked the signal strength and found all OK. He told that now I need to recharge more of Rs.175/- to access HD channels. But this was not mentioned in the advertisement. I'm attaching the photograph of the HD channels which were promised to be provided. Thank you

My name is yutika kumar- holding ph no: [protected] willing to change my monthly pack mfrom 290/- to 204 pls i wont spend my much time in front of tv, so requesting for rs 204/- pakage where my base plan should be naa 99 pack with add on channel of regional pack-40/- rs & hindi entertainment- 40/- rs & only pogo channel-250/- rs per month plese do it quickly & no deviations in my total monthly pack please or i would lodge a complaint on this.

Fraud TataSky, This is with reference to fraud transaction and wrong commitment from your customer service staff. Tata Sky Id: [protected] Since 9th Dec-2015 my tata sky was not working even it consist enough balance approx 430 Rs Due to this i though to call your customer service number which is[protected].After a long struggle and losing huge amount of mobile balance it got connected to your staff and then I told them the entire scenario. It was very difficult to make your staf[censored]nderstandable the situation and the problem. After a lots of discussion they arrange a tata sky staff visit at my address on Dec-11th 2015. Two person came to out address and done something with LNB but the Dish TV was not working properly after just they gone from our home, I spoke to that guy over the mobile at least 5 times and told him that the tata sky is not working Please come and check again while that visit consist a Charge of 170 plus LNB charge of 100 total 270 got deducted from tata sky balance.It was very disappointed for me I paid the entire amount and didn't got the service in a proper way I would say its a fraud commitment and fraud transaction for me. This is not the enough I Called your customer service again. after a lots of struggle it got connected and describe the entire situation again.Even your staff was not having the sufficient amount of knowledge and the process to provide service to the customer. They again arrange a staff visit at our address on 12th Dec-15 without any charge fro that visit and LNB. The guy came and checked Tata Sky dish and again change the LNB and TV started working fine.Even LNB replaced just few hours back on 11th Dec 2015. Again I got charged 270 again for the same which was not supposed to do from my account. Without any reason paid 5 days subscription changes even without seeing the TV. At last I want my 270 Rs back into my account which was fraudy deducted from my account. and would like to complaint about that pair of guys who came to our address on 11th Dec-15.

I am using Tata sky service last 6/7years. But still some problems in HD channels. I have compiled to Tata sky customers cares, they said we will send our person and will check the problem and our visit charges of Rs 170. I have paying extra 175 pm charges for HD channels service. Why are I am paid another paid charges.

Balance deducted from my account and one service automatically activated. So, I request you to credit the balance deducted from my account.

My customer id is [protected]and resister mobile number is [protected]. I have been talking to representative many times but they reply same like we will do, we are sending concerned person but no action has been taken yet. According to him I have recharge but result zero. I hope needful action will be taken now.

I lost my registered mobile number.i request you to change my rmn to [protected].my tatasky id [protected]. registered name:k.rajasekhar email:[protected]@gmail.com

We are using the tata sky for 5 years.. our tata sky is not receiving the signals...for 3 days... we are trying to contact to associates of tata sky ...but could not able to contact him for last 3 days... our registation number is...[protected] Registeresd moblie no----[protected]... tata sky is prooving bad service provider...we as customer not expecting such services...we have already got recharge of rs.2500/-...but not receiving the services... this is not fair...kindly contact us for such problem...

On December 11 2015 around 3:00 PM, I got a call from Ashutosh of Tatasky backend department. He mentioned that I have not used Tatasky for 18 months and asked me the reason. As I relocated to an area where Tatasky is not available I stopped using it. But recently in the same society, big Tatasky dish has been installed and so I agreed to the offer proposed by Ashutosh from Tatasky which was Grand Sports Special pack at 50% off. I also inquired about the HD box connection and activation as my previous subscription was SD. He explained that I have to pay HD access fee + set top box + Grand Sports Special pack price at 50% which was in total around[protected]. I agreed to this offer and provided him information of my address for relocation. He also mentioned after the installation of set top box I have to call this number, [protected], for activation of my offer and subscription. The next day, December 12 2015, I received a call from Tatasky technician and he came to my house and fixed the HD box. All is fine till then. I called the number provided by Ashutosh as he mentioned and asked about my offer, the tatasky customer care executive who attended the call said there is no such offer on my account. I asked them to recheck but they said there is no such offer of 'Grand Sports Special pack at 50%' for my account. I told the technician I'll talk to the customer care and then he can come back and activate the connection. He left without charging anything, which was expected. When I contacted the official tatasky customer care number,[protected], they too said the same thing, that there is no 'Grand Sports Special pack at 50%' offer for my account. I said that I received a call from person named Ashutosh from Tatasky Gurgaon regarding the offer, but the customer care people were not ready to hear me and repeatedly said they don't have any records of Tatasky executives calling me on 11 December 2015 and said it could be fake/prank call. But the catch here is 1. If the call is prank as mentioned by the Customer care people, then how come Tatasky technician has come to my place and installed a HD set top box? 2. The Customer care people have my relocation request, but they cannot have it if the previous day's call is from a fake Tatasky customer care, this is really creepy. If this is true then there is serious security hole in Tatasky systems. 3. If there is no security compromise of Tatasky systems, how come the systems have my relocation request? when I didn't request for it myself. So definitely the previous day's call is from Tatasky. 4. Also Customer care executives denied that the request was placed on December 11 2015 and mentioned that request was placed on 12 December 2015. This is very untrue as I never contacted Tatasky for relocation on 12 December 2015. 5. I hope all the calls are monitored and recorded, they will provide insight into this issue. This is a very bad user experience. If the call from Ashutosh, who claimed to be from Tatasky and gave me the offer of 'Grand Sports Special pack at 50%', is a true prank/fake then there is no issue. But it doesn't look like because: 1. The technician seemed to be genuine Tatasky person as he didn't charge and fixed the HD Set top box. 2. The number given by Ashutosh for availing the offer seems to be Bangalore Tatasky call center number. 3. Above all the official Tatasky systems have my relocation request and details, which I never requested directly, but requested only via Ashutosh. 4. Lastly the sad part is, as the official Tatasky systems have my relocation request, I asked the Customer care executive to trace the details of request such as who has taken the request, who approved etc. But the customer care executive said they could not track from where the request has originated, which is so creepy. Looks like either Tatasky systems have serious security hole that anyone from outside can access their internal systems or there is serious miscommunication between departments or something seriously wrong is happening with consumer offers etc. Whatever it is, it was really a bad experience and I'm leaning towards leaving Tatasky. I hope Tatasky looks into this issue and resolves it.

I requested on8/12/2015 to relocate antenna at same place.Next your field engineer came and done same changes in antenna & told us that it will charge Rs.450 for relocation which actually Rd. 200 told by customer care. We refused to this amount as it should have been Rd. 200.Engineer left that day. Next day we received sms stating that your relocation has been done & deducted Rd. 200 from balance. Due to insufficient balance in my account balance left -93rs & deactivated service without my confirmation. Since then I have been following with tatasky for refund of deducted balance for relocation which actually not done but there is poor response by tata sky. I am raising complaints everyday but still issue not resolved . now I feel that tata sky is fraud n cheating company. I will not recommend tata sky to others . if you can't solve customer complaints then why are you running call center.Its working like a government where people are not entertained.If my problem resolved I will go for vendors such as dish TV, AIRTEL, Videocon. Waiting for positive feedback. Regards Dinesh Subscriber ID-[protected]

I called 3 times to tataosky customer care but they did not give response ., they did not register my complaint about some channels are not seen from three days.

I will permanently remove my Tata Sky service if I will not receive my connection and money back. I will put complain on Tata Sky also for deducting balance from my tata sky account and activating service without my permission. I will also put fraud case on tata sky in police station and suggest my friend to shift to another service.

My tata sky set top box is not working for the past 3 day. Writing from chennai. After the rain it stopped working along with powercut. Power came back but still set top box didn't work. Tried calling toll free nos but not reachable. Pls do the needful at the earliest. Tata sky ID [protected]

Dear sir/madam, My RMN no is [protected] & subscriber id is [protected]. my base pack DHAMAL MIX Rs. 240 when i checked on site of tata sky there is showing 148 channels with HD channels and others but i can't see hd channels, when i talk customer care they can't satisfied me. i want to know if there is no 148 channels is rs 240 why show on my account i attach the screen shot. Please check all points of issue and help me. Thanks with Regards Ramesh Chaubey (Sachin)

My due date on tata sky was 18 Nov 2015, now i got sms that 12th dec is my due date, this is happening from past many years ever since I subscribed tata sky. when i complain online they give unrelated answers that we have registered complaint and will call us back which they never do

Please sir deactivate the channel active fitness and deactivate the channel active javad acttar deactivate this channels

My subscriber ID is [protected] and my contact number is [protected]. I am unable to view all the channels in tata sky due to No signal shown on the TV, for which, I made a complaint on 7th December, and since then, there is no follow up till date in spite of calling and mailing again and again on tata sky help desk. So hereby, we humbly request you to please take action on the above and get our problem solved. Yesterday (11.12.2015) i made a complaint on grahak seva so i atleast got a call from tata sky saying that they will resolve the issue within today by sending a technical person but no one has turned up till now. Kindly help us in getting the issue resolved as they are taking customers for granted and we are being fooled by tatasky. kindly, ask them to refund money for the same.

4 days back i have interacted with your customer care center regarding a new DTH connection at Jamnagar of Gujarat.As a result the brand has been selected and i got a message from customer center that the connection will be provided with in 24 hrs after getting an appointment from me. Unfortunately till date i am not received any call from TATASKY.

If you are not able to provide a connection, please inform me immediately, so that i can try for a better service.


Regards

VIJAYAN K N

We had recharged Tata Sky DTH [protected] through Paytm on 01.12.2015 vide order No [protected] and it was successful. Before this recharge, while attempting our bank a/c was debited with Rs 500 but it was not successful. Therefore double payment has been made. kindly refund Rs 500. rgds