Tata Sky Complaints & Reviews

MY TATASKY set top of box stopped receiving signals on 18.June 2015. Immediately a call was made to Chandigarh Help line who told me that work order No.IPA2 W7P has been issued at 8.49 PM on 18.06.2015 and local area mechanic would contact me at 10 AM on 19.06.2015.but nobody came/contacted .Two calls were made on 19th but again without any consequence. A call was made to the NODAL OFFICER at Shimla on 20th who in her turn assured me that the problem would be resolved "very shortly". On 21st June number of attempts were made to contact the same Nodal Officer but he/she did not deliberately attend the call. A call was subsequently made to the Nodal Officer Chandigarh who told me that my call was being forwarded to Nodal Officer Shimla for immediate action and that I would receive a call from him/her but it did not happen.Where do I go now?
Is this the way TATA SKY deal with their customers.What for these so called associates and NODAL OFFICERS have been appointed? My family is deprived of TV services for the last 4 days and on the other hand I am being charged even without providing TV Signal. WILL TATASKY ANSWER[protected]
1.Who is responsible for this callous deficiency in your service? Do u feel ashamed for harassing ur clients?
2 Why are you charging for the service which is not being provided to a customer
3 How many more DAYS/MONTHS/YEARS WILL YOUR MECHANIC TAKE TO FIX THE PROBLM?
S R Kaushal-ID-[protected] time 1.30 pm 21 st June 2015.

Very poooor seserservices and ananoyanoying ccall cecentre

Dear Sir I am Nikhil Jain my subscriber id is [protected] i m complaning tata sky help line no, date is 09.6.15 and no any responce for the compani for chanfe the my old mpg2 setup box so please check the dada and give me resonce or change my setup box mpg4.

regards
Nikhil Jain
+91-[protected]

Sir,

The Help line at Hyderabad could be more speedy in response when they are called on phone., 5 minutes wait each time to contact a customer care official costs a bit heavy There could be a contact number for Secunderabad region whom can be contacted on Mobile /land line easily rather than going through the lengthy telephonic procedures of Toll free number . Let us make procedure easy for a customer; particularly for not so educated mass not so fluent or goods in English language.
For me the present response methodology doesn't warrant for a good grading to be given to Tatasky .

Yours Siuncerly
Colonel (Retd) Thomas Kochappan

Dear Sir,
I expected Tata Sky Customer Care centre to be bit more ethically upright. When you address a customer use of word "hellow" is very much unpolished a way to deal with a Customer on whom your Company ‘survival & business progress depends. Use a word like "Dear Customer, " if not "Dear Sir/Madam" . You must improve your business communication skill or else you will lose Customer like me for ever.

Secondly, a response like" you will receive a reply from company representative with in SEVERAL DAYS !!" is most unreliable & irresponsible reply a customer can get from a Company like Tata Sky. All that you got to do is give a ring to your Hyderabad/Secunderabad Customer Care & direct them to contact me immediately followed by a call to me from your Secunderabad outfit confirming a firm date & time for rectifying the default in Connection & ensure that they rectify the default with few hrs; had I been a Tata Sky Customer care official I would have done that instead giving such flimsy reply tarnishing the image of Tata Sky countrywide..

I had lot of appreciation for Tata Sky Service till other day. May I request you to adopt a bit more quality service to your customers like me ?. A reply from a respobnsible official of Tata Sky is you is solicited please.

Yours Sincerely
Colonel (Retd) Thomas Kochappan
Consumer Id [protected]

MY CURTOMER ID [protected], MY REGISTERES MOBILE NO.[protected], TATA SKY INSTALLED AT MY HOUSE LAST MONTH WITH ONE MONTH FREE HD CHANEL. I HAVE RE CHARGE MY TATA SKY ON 30/06/2015 WITH RS.240/- PACK WITHOUT HD CHANEL.
BUT MESSAGE COME TO ME FOR ONLY 20 DAYS. I.E. UPTO 20/07/2015. IT MEANS TATA SKY CHARGES FOR HD CHANEL ALSO. I DONT REQUIRED THE HD CHANEL.
I AM CALLING TO YOUR CUSTOMER CARE BUT NOT GET ANY SATISFACTORY ANSWER. KINDLY CHARGE MY TATA SKY FOR 240/- PACK WITHOUT HD CHANEL.
REGARDS. RAJENDER BHADRI E-227, SECTOR 22, NOIDA-201301

very poor service

My request has been attended and rectified. Thanks.