My TATA Sky set top box stopped working as of Nov 2020. Upon calling the customer center, I was told I would have to accept a second hand, repaired, old model for ₹ 400 per year. If I wanted to replace the box, I would have to pay ₹ 1200 (which I am willing to pay) but I would have to buy it as a secondary connection (second TV) and swipe the card after 3 days to revert back to old plan. I would then have to pay the difference of the 3 days even though my old plan was (and still is) running when the set top box stopped working. This is completely unfair in my opinion and at this point is a blatant extortion of money from the loyal customer of 8+ years.
Aug 12, 2021
Complaint marked as Resolved
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2020
Tata Sky Customer Care's response Hi! We understand your concern. Please share with us your Registered Mobile Number/Sub ID to assist you further.
Verified Support
Nov 15, 2020
Tata Sky Customer Care's response Hi! This isn't the experience we aim for. Please share your Registered Mobile Number/Sub ID to assist you further.
Verified Support
Nov 15, 2020
Tata Sky Customer Care's response Hi! Help is here. Kindly DM us your Registered mobile number/Sub ID and we’ll sort this right away for you