Tata Sky Complaints & Reviews

I have raised two request in the last 20 days for the same issue and both have been closed without providing any resolution

My compliant is that tata cliq voucher for 1750 was given to me which was valid till 30th june. It has been confirmed by the customer care executive that on june 30th the website / link on the voucher was not working from ur side.

Today morning the customer care executive calls me to give...

My secondary box not working even after just recharge rs. 500/-...

From 7th July the set top box was not working so I called customer service they send the executive at my place to check the issue without checking he confirmed that set top box need to be replaced for which u need to pay Rs. 400/-. I said why so he was not having any answer for that. Post that I told him if only box need to be change then pls repalce with the secondary box which was already available with me for which he denied and said he cant do from his end pls call customer service.
Post which I called and asked to do the needfull the box started to work post one day that replaced box stopped working post that I again called customer sevice they again said they will send executive who visited and updated the software of box and said it will get start again for one day it worked and then again stopped working. Now am chasing with Tata sky for cancellations for which not receiving any proper revert and team harrasing me by calling again and again and asking repeatedly same questions which was conveyed earlier this happen daily 8-10 times

I request pls consider this as harrasment complaint against Tata sky team and i need compansation for this mental HARRASMENT

Today on 20th july 2020 deducted rs-320 from my account but tv is not recharged.

At a 301-302 kamlakar sadan lokhandwala id [protected] umadevi kapoor rmn [protected] the transmission stops abruptly and this ahppening for months but no remedy is found as technicians after technicians visit and claim to have repaired the system
I think the dish antena is rotten antiquated and rusted and the whole system is wrong i got a messagee on 19the july that a reperesentative will visit on 20h between 9 am and 12nnoon but no one came
Why dont they close down the operation if they cant run it?
P m apte

My tata sky set top box has been under technical issue for more than 4 months. It says 'your set top box need to be paired. Call customer care if the problem persists.' i have been trying to call the customer care ever since. There is no response from the team.

Please change ownership no and name given below
Old name
Rakhi Goyal
RMN [protected]
SUBSCRIBER ID [protected]
Primary set up box serial no[protected]

New name
Girish Arya
RMN [protected]
Secondary set up box serial no[protected]

Not receiving any programme. . Set Top Box is receiving 'Power' but constantly the T V Screen shows it is not working due to weather conditions. Agree this is the monsoon season but it does not receive the signal even when the weather clears . Definetly ther is some fault which needs to be looked into and your immediate response will be highly appreciated .Last 24 hours no programme has been received .This complaint is of an individual household .

Subscriber ID :- [protected]
Date of the incident :- 22 April 2020

Please change the RMN as I forgot the registered mobile number and i have changed sim new one. kindly change new RMN for my tatasky.

Tata SkY ID: [protected]

I need to register the above ID with this mobile number: [protected]

Kindly update the Registered mobile number.

My aadhar number:[protected]

Ours is a card less setup box. Can you plz help me out..
Thank you

I want recharge for 1*9 this account. But i wrongly recharge my old takasky id number with old rmn number with rs248. That old number also mine but the point is that id is currently unavailable, that is not my recently used id... I just collapse with that number and recharge wringly.. So please please kindly help me to get the money...

The help screen only shows box id. It does not show subscriber id. And rmn shows a subscriber id which did not work for the box. There is not customer service number for tatasky that can resolve this issue hanging customers clueless and helpless. What a shame!...

I was not using my tata sky for quite a while. However i got it recharged yesterday, technician came and everything went good. Now today, the box shows, "standby". And tv shows "no signal". I called up the technician and he says, box would be changed. I think there's a whole lot of scam going on, as i've read about this issue earlier also, where the company put your box on standby mode, and then ask you to replace the box with a new one and they charge for it.. Kindly look itni the matter

My subscriber id - [protected]
I want to deactivate the vedic maths from my pack.

Sir, my id no [[protected]] .video is not coming last 10days I am trying customer care they are not giving any response. Kindly take necessary action and do need full Thank you

I am new user of tata sky and seeing the offer of free firestick with new connection i choosed tata sky and subscribed the services. But later to my surprise company is not delivering me firestick and giving me multiple lame excuses.

This is all a fraud advertising. Kindly look into the issue.

On 5th june my tatasky digi card damaged. 6th pm hrs i had given given complaint through chat section tatasky.
On 7th morning around 1100 hours tata sky technician visited home and replaced the digi card. But not paired with set top box. He went without pairing. He told us his office will pair it within 30 minutes. But it's not happened. Same day evening i called him.. He assured pairing will be done in 24 hours.
On 8th full day i waited. From 9th onwards i started calling customer care every day. However not received even a call back from tata sky technical team till 22nd june.
22nd received call back and immediate solution assurance within 8 hours.
Also these days i was conveyed the error numbers & details reflecting on tv screen to tatasky customer care. No other damages noticed till 23rd except pairing issues. Also channel 100 found working satisfactory.
23rd evening around 1730 hours technician came to my house suddenly without intimation.
He removed the set top box from tv and inserted the new card. After inserting the card he said he replaced digi card and pairing is done and everything is ok.... But your set top box female socket damaged and power not reaching the box. (Operation success.. But patient died!!!). Also demanded me to buy costly set top box. (It was tata sky plus hd box... Costing more than 9k???).
I threw out the set top box outside my house and told technician to discontinue the "tatasky good service"

Later i received a call from goa tatasky incharge and he assured replacement of set top box free and no charges will be levied.

My question is
1. Why the delay from 7th to 23rd pm hours for technician visit.
2. Why not even 1 call back.
3. These days many times i conveyed the error message and numbers reflecting on screen to tatasky customer care centre. Power issues not noticed till 23rd june... Then how it is damaged on after inserting digi card.
5. Is technician damaged my set top box purposely or accidently?
6. He said the new digi card paired... However technician and customer care told the set top box to be kept on position for pairing?... Then only pairing possible? If power not reaching how he paired?

On these days (Noticed on on 25th morning) tata sky revised channel package by adding many regional language packages (Kannada, telugu, tamil, marathi, bengali etc.) etc. With out my knowledge and consent and my monthly subscription reached above rs. 2500/-.
On noticing this i visited tata sky app and changed the plan. However few plans like telugu regional hd, hollywood premier hd and hollywood premiere could not change. The system says we cannot change.
Later i observed tatasky added unwanted local regional plans again to my subscription and my subscription charges again gone above rs. 2500/-
Immediately i given complaint for the above, however the customer care centre advised me that not required to worry and once the service re-installed the excess charged amount will be credited back to my account... I agreed for the same.

On 27th june at 1730 hours technician visited my residence and replaced the set top box with a refurbished one and charged rs. 700/- for box and rs. 300 for digicard. Initially i had little complaints with refurbished box (Gets off automatically) however now working fine.

My problem of adding regional plans remains unsolved...

I am calling customer care every day... But no solution... No calls backs.

On 2nd july received 1 call and she credited of rs. 200/- for this issue; however the issue remains same.
Now every day i am complaining to tatasky senior deck. Senior desk giving assurance for solution in 24 hours.

I am getting calls on 24th hour informing complaint is solved. However issue remain unsolved. Again complaint made... Again closed without solution after 24 hours... This exercise continues...

Now this is my routine work every day "chat with tatasky" 2 to 3 times.

Thank god... Last few days only telugu regional hd added extra to my package... (Also few channels not getting / could not add) extra burden is only rs. 220/- for me per month.

My final complaint is.

1. From 6th june to 27th june there was no service. This 22 days subscription amount to be reimbursed.
2. The set top box damaged due to fault of technician. The tatasky needs to replace the same with new.. However they replaced with old refurbished and charged rs. 700/- (Goa incharge assured replacement free of cost).
3. Cost of digicard rs. 300/- may be considered as reasonable as the same damaged whilst i am using. (This card i am using more than 10 years... I subscribed tata sky from 2007)
4. Due to adding regional channels; my monthly subscription went upto rs. 2500/- without my knowledge and consent and i experienced huge financial loss in this regard. The loss to be calculated in this regard & reimbursed to me.
My tata sky id [protected]
Note: i am having all call records, chat record screen shots etc as proof for the above. Shall produce if required.

Hi team,

Even after subscribed to telugu regular pack some of the channels (Gemini tv, maa tv and e tv) are not playing in my tata sky ([protected]).

I did raise query with tata sky but no one bother to fix this or no online service options have this point to discuss.

Thank you.

Regards,
Kiran at

To
Tatasky, mumbai
Sir,
Sub:
Credit of rs. 350 for replacement of part in the floor (3rd floor a wing) box for tv operating at 301-302 a wing kamlakarsadan sawami samarthanagar andheri west id [protected] o[censored]madevi kapoor
Complaint of non receipt of telecast on the tv was lodged with you on friday 10th and we were told that it will be attended to within 24 hours. Accordingly a technician (Hasan: mobile no.[protected]) from tatasky visited around 2.45 pm today 11th saturday and informed that due to shortage of material and manpower it may take 6/7 days to complete the job. But if we buy the part ourselves he could replace it immediately. We agreed and he replaced the part in the distribution box and the tv was ok within minutes.
We therefore request you to please give us credit for rs. 350 that we spent for purchase of the part at lokhandwala market and adjust it in our account in the advance payment made valid till december 2020
Sincerely
P m apte reg. Mobile no [protected]