I am an avid customer of Tata Sky Bangalore. But whenever I have had issues regarding the cable, their customer service staff has never been a great help. So, when I started facing some connection problem, we went and inspected the dish by ourself. On inspection, we realized that somebody else's cable was attached to our dish and our's was connected to someone's abandoned dish. Such a fault connection can only happen if you're an expert. So, we called them but as usual, they were of no help. They were continuously telling that they were sorry about it. Moreover, they were asking for service charges for something that was a fault from their side. I hope this msg could change their behavior towards their existing customers. I want them to be as attentive to their old customers as they are when they want new customers.
Aug 6, 2021
Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2020
Tata Sky Customer Care's response Hi! We Understand your concern. Please share us your RMN/SUB ID to assist you further.
1. Misleading Guidance to Customer
2. Rude Behaviour
3. Account reconciliation Time (8 Days)
4. Who was the custodian of my hard earned money for 8 days? If it was with Tata, then why haven't my account got recharged earlier.
5. Why wasn't there a action when your accounts receives unserved funds?
6. Whenever my balance goes down, your services got deactivated. What when I paid to Tata sky on time, still I was served with blank screen.
7. Most importantly, How will be your team repay mental trauma and wastages of my time?
*** That's not story of me but most of customers once in their lifetime.
What are concrete steps taken by Tata Sky management to Avoid this in future?
What if I wouldn't have complained to customer care? Tara's would have gone richer with my hard earned INR 188.
Share full proof resolution of root cause problem that this wouldn't happen again with any of your customer.
If you think that you are by refunding INR 188 has sorted my concern, then you are on wrong path.