Tata Sky Customer Care

My son, Lalit Dutt, had tatasky connection in Bhiwani. On his transfer, he requested for the transfer of this connection to Delhi to his parents .A technician came and set the Dish at rooftop, laid the cable to start, but it did not work. He told that Digicamp is defictiv and needs to be changed at a cost.We agreed and told him that payment for transfer including cable cost will be made only after he starts the tv. He promised that he will come within 2 to 3 days and start the system . It happened about three months ago . I am still waiting for him. Unfortunately, I dont have any contact no .
I can give tata sky nds no. and my home address which may help you to locate the persons looking after this area.

Tatasky NDS no. CEA7E[protected]
R.K.Dutta
A-204, Sukh Sagar Aptts.
52, IPExtn. Patparganj,
Delhi-110092

I was, perhaps, one of the first few to rush and get a Tatasky connection. I simplistically thought that the name "Tata" would somehow ensure a basic minimum quality. Now I understand that this is precisely the sort of credulity that these people exploit.

1. May package is randomly changed without any notice.
2. The helpline is pathetic joke. You waste your precious time and money hearing their ads; after about ten minutes a human voice answers -- either trying to speak an American accent pathetically or speaking your local language which is worse.
3. The call centre people are absolutely irritating -- they only explain a problem and are absolutely witless about your own problem. Their best line of defense is "we will take this matter to our technical support staff and get back to you." However, the promised "getting back" never materialises.
4. I now understand why people hack TV programmes and Softwares. Simply put: You cheat them and they cheat you back.
5. I am now deseperately trying to sell my connection for whaterver price I can ge.

I bought tatasky last month..nw i want to move to a lower package ie from rs 260 per month(super saver pack) to rs 200 per month(family pack)..but instead of calling customer care several times and holding the line for a very long period no one is turning up and my mobile bill is also decreasing swiftly as they dont have any toll free service for customers...moreover i logged on to my tata sky to change my package but to my dismay there website also does not work and they r telling to call the customer care..i even dont know whether i will be able to change my package...they r cheating their customers...what a nice service tatasky is providing to their consumers...disgusting and disappointing..

I want to inform you that, I bought TATA sky on dated 26/11/2006. Now it has some technical or electrical problem. I have submitted written complaint on dated, till now we are daily in contact with customer care executive & in response they always told tomorrow our Engineer will check the complaint .But nobody has care about the problem. Nobody form TATA Sky executive has contact.

DEAR SIR,
I have contacted helpline north zone twice on 29th and 30th july 08 for adding TEN SPORTS to my package but so far there has been no response from the company.My user ID is [protected].
While speaking on the north zone number, the executive never
respond and you are made to hold on indefinately.
Why do you treat your customer so badly?
Kindly do act fast and respond to the request.

K P S BAL
MOB [protected]
[protected]

Previosly I used to pany Rs 350 for the south Jubo pack with all the channels.
After they reduced the price. Then during Ind- SA series(to be telecasted on the NEO sorts).They told that U wont get this channel and you will be charged 300RS per month
Customer no other Go had to pay for it(no matter that after that series it is a utter waste of time watching that channel).
Now they started blackmailing for ten sports that i need to pay them 15 Rs per month during India - SL
series. the plan of theirs is to cut the Star sprots, ESPN, and star cricket and charge 40 Rs per month(during the champions trophy)

reduced price - 300
Neo sprots - 15
Star cricket - 40
Ten sprots - 15

total - 370

So they are charging rs 370 for 350 package. Isn;t it ridiculors..This is total day light robbery.
Not sure who is going to stop this...I am atleast going to file an affidavit in the cosumer court regarding this issue

During these rains there has been no signal. Raised complain, a technician by nme of Amit Satam, cell phone called, charged Rs 300 and informs that "cable is faulty and needs to be replaced". According to him cable is full of water.
I do not understand the diagnosis. The cable is allways exposed to sun and rain and it is worthy of such exposers and now if it is filled with water then definitely the quality of cable supplied and installed by Tata Sky (Jan 2007) was substandard.I have never heard of signal cable affected by rains.

Tata sky(sindhudurga/Western region) has abandoned their services since 10/7/08 of customer ID no [protected] and fact is that still they have not provided/ restored the service and for which their customer care section at Pune Call centre is solely responsible. We have tried to explain the fact but their customer care agents replying us in the typicall call center fashion they have provided us their Banglore Manager contact no. but when we tried it found busy throughout the day 12/07/08. Since 10/7/08 their response is we will resolve your problem within 72hrs but the fact is that when abandoning the service takes no time no intimation to the customer and for restoration they require 72 hrs, after 24 hrs of it over then their reply is mail has been sent to concerned section, here customer is suffering and they are not taking care simply killing time. Is this what we expect from TATA like branded service provider

Shashikant Tarkar
Vijaydurga
[protected]

I am a subscriber of TATA SKY direct to home services ...It is more of direct misery to home ...every time it rains the services get disrupted ...I could not watch the Euro Cup and scores of other programs because of their sub-standard technology which they have sold so aggressively that customers have got fooled ...I would like a full refund for the set top box as TATA SKY is a hog wash ...Please help

I had relocated recently and I had informed the TATA SKY for re-installation of my connection.During installation itself the work was very poor, shabby and signal was weak.I told the technicians to check the signal quality and strength at the end of installation as it was hardly 20-30% for which I got a nasty answer back saying "once the picture comes on TV you have to just switch it on and start watching"without addressing the problem.I called the customer care # but due to their new package programe the lines couldnot get thru until next day.I registered the complaint next day and there was no response for almost a week.Meanwhile they promptly deducted the relocation charges of Rs. 600.I called them again and next day another technician came and admitted the signal was very week and corrected the problem.After almost 10 days later they deducted again Rs.300/ stating service charges.I called customer care but they took all the details of technicians but no positive reply from them. kindly look into the matter and help.

TataSky recharge coupons are not available in market. TataSky dealers/agents are charging Rs 330/- for Rs 300/- recharge. I think TataSky is not paying any to them. I request TataSky to pay something to dealers/agents so that they do not rob TataSky customers.

Thanks...

Vijay
Ratnagiri.