Tata Sky Complaints & Reviews

Sub: Purchased Dhamaal Mix Pack for One year- Tata sky misappropriated subscription and demanding further subscription in Six Months: Subscriber ID [protected]. I Purchased a Package on 15.09.2014 by paying annual package subscription and Tata Sky confirmed through their mail having sold me the package 'Dhamaal Mix' for one year. after six months they started torturing me for renewal/recharge. The Mail of Tata Sky as follows: Dear TEJPRAKASH, Thank you for making a purchase from Tata Sky! Your transaction was successful. Please expect a call from our end to schedule the installation of your set top box as per your convenience. Tata Sky transaction ID Bank transaction ID Bill Desk transaction ID : DS[protected] :[protected] : MCMP[protected] chosen plan : Dhamaal mix. 240/month. Dhamaal MixUpto 121 channels & services* (110 SD channels & services, 10 HD Channels, 1 4K service#)` 240 per month | ` 1, 360 semi-annually | ` 2, 640 per annumLimited period offer : Pay for 11 months & Get 1 months subscription Free.So enjoy uninterrupted viewing for 12 months. 2 FREE Regional Packs + e statement YOUR STATEMENT TEJPRAKASH KAKKAR Subscriber ID: [protected] RH-IV/C-4, SECTOR 9 NORTH, CBD BELAPUR Statement Number:[protected] NEAR ONGC COLONY Statement Date: 01/12/14 Navi Mumbai Statement Period: 01/11/14 to 30/11/14 Maharashtra - 400614 Previous Balance Recharge during the period Charges for the period Closing Balance 0.00 2, 545.00 -321.30 2, 223.70 ACCOUNT ACTIVITY Transaction Date Transaction Reference Transaction Details Amount in Rs. Opening Balance 0.00 Recharge 13-Nov-14 Account Recharge Bonus Payment *15.00 (Cr) 13-Nov-14 Account Recharge EVD Third Party Top up *2, 530.00 (Cr) Base Packs 01-Dec-14 Subs Fee Rev Grand Sports 250 2 Month Promo Pack for the period (01-Nov-14 to 13-Nov-14) @ Rs 0 per day 0.00 01-Dec-14 Subs Fee Rev Grand Sports 250 2 Month Promo Pack for the period (14-Nov-14 to 30-Nov-14) @ Rs 14.79 per day 251.43 (Dr) Add-on Packs 01-Dec-14 Subs Fee Rev 2 Month Free HD Access Fee for the period (01-Nov-14 to 13-Nov-14) @ Rs 0 per day 0.00 01-Dec-14 Subs Fee Rev 2 Month Free HD Access Fee for the period (14-Nov-14 to 30-Nov-14) @ Rs 4.11 per day 69.87 (Dr) Free 01-Dec-14 Subs Fee Punjabi Regional Free Pack for the period (01-Nov-14 to 30-Nov-14) @ Rs 0 per day 0.00 01-Dec-14 Subs Fee Hindi Regional Free Pack for the period (01-Nov-14 to 30-Nov-14) @ Rs 0 per day 0.00 Closing Balance: 2, 223.70 Cr *Inclusive of service tax and other taxes, duties and cess; as applicable. Service Tax Categories: Broadcasting Services, Erection, Commissioning & Installation Services and Management, maintenance or repair services Service Tax Code No.:AAGCS9294MST002 PAN:AAGCS9294M Registered Office : Tata Sky Ltd., 3rd Floor, C-1, Wadia International Centre (Bombay Dyeing) Pandurang Budhkar Marg, Worli, Mumbai - 400025 toll free:[protected] I have requested them to redress my complaint and rectify their own mistake but all my submissions/requests/prayers are going in deaf ears and the are denying to redress. This is my last submission, I will approach to appropriate forum if not redressed. Regards, Adv.T.P.Kakkar

Every month for the last 3 months, my set top box shows the wrong subscriber ID and hence the Payment Due is also incorrect. Presently my recharge date is June 2015. Today I have seen the recharge date as 1 April 2015. I have called the helpline numbers (both) for over a hour between 5.45 p.m. and 6.45 p.m. I could also get through once and then also the call was terminated half way. I have paid approximately Rs. 30/- for these phone calls. In that one call, I was told the problem would be resolved in 10 minutes. It is now approximately 2 hours from the call. On repeated calling, I only get in through till "Thank you for calling Tata Sky" and then ... silence or some irrelevant beeps and background noises. No executive. This is pretty frustrating, especially when you pay a lot in advance. My subscriber ID is [protected]. The set top box shows [protected]. Can the reader of this message help me. I hope so. And also hope to get some kind of reply (of course if TATA SKY is concerned in any way. "The customer could be right" also does not apply here. I bet.

YET again within a month their problems start, channels are not coming and something to do with upgradation as an excuse again this month! Dont you feel like this is getting old and is gettin onto customers nerves! should we also pay accoring to the times your dish goes off due to weather, upgradation and other rubbish you can even make up as excuses! WORSE YOU SWITCHED OFF YOUR PHONES AND DONT ANSWER! SHAME ON YOUR SERVICE! PEOPLE SHOULD JUST TAKE AIRTEL OR DIGI TATA SKY IS !

No signal problem happens often and we could not watch TV for two. Again it happens with in less than a month, The company always says upgrading the system. How long the customer will face these kind of problem from from a leading dish TV operator, We want the company to compensate for the inconvenience causing us

My TATA SKY ID is [protected] and have subscribe for Mega HD pack. Since last month there is serious issue with the signal.I am not receiving uninterrupted signal, It goes off frequently..I have complained many time but the problem still persists. i am not receiving signal since last night. The engineer visited my place once and told me that new tower is being erected hence the problem...But I fail to undersatnd why other consumers in my building are getting the signal and I am not receiving..Is it because I have already paid subscription for one year in advance?

Sir, i purchase tata sky before 4 month from the shop swasthik sangam market, jhunjhunu, but there is no chennal service provided me by the company. i have complained to shopkeeper but he not responding to me. me & my faimly is mindaly distrubed for this. so pls solution is or remove the set from my home and return my money to me. My customer ID is - [protected] mo.- [protected]

My TATASKY ID is [protected]. Some channels are not getting signals and could not being viewed. Your Rep visited on 01 Apr 15 and could not rectify vide your work Order NS[protected] and he told tomorrow (02 Apr 15) will again visit.Now telling on phone that Dish is to be relocated at other place & to pay relocation fee. Once, the Dish is well cleared and no tree just nearby then what is the purpose of relocation and to pay relocation fee . I am not in favour of paying fee for relocation of Dish Please instruct to your all Rep to wear Crash Helmet while driving two wheeler.

I hav tata sky Connection since 2007. My tata sky customer id number is [protected].Tatasky agent approach me for add vaidik maths but I refused this package . they add vaidik math package on 1 April without my confirmation. I was trying to explain this issue to their customer care but they didnt solve my problem. I hope you this will help solve my problem

Hi I am using your service from last 6 pulse year but not such a pathetic problem ...from today morning my service got disconnected in spite of having Rs14+ in my account ..as I said I am a highest AON customer of yours check my usage ...but still your organisation least bother to communicate me before discontinue my connection I am highly dissatisfy of your service i suppose you have no value of loyal customer request you to disconnected my connection permanently thanks

Sir, Customer id: [protected] -=- Originally for my requirement of channels as discussed personally with you, you have fixed the rate as Rs.275/- [ I am getting all tamil channels + only star sports cricket]. Upto today I have not opted for any extra channels or anything extra. But surprisingly you enhanced the amount to Rs.325/- Now this month you are sending an SMS that Rs.364/- is the amount I have to pay. Please explain to me why you are charging more than Rs.275/-. I am ready to pay only Rs.275/-. Please reply. Regards…A.Vaitheeswaran – [protected]

My tata sky ID [protected] I wanted to remove Actve Vedic Maths, but on the call center told me it's in locking period that was it not removal of packages. Apparently, they just want us to the packages and make more money from us. Moreover, the search feature on tata sky website is utterly useless, and I finally have no options to make compliant in consumer cort

my tata sky id is -[protected], at the time of installation the executive said that you will get all channels in hd on this yearly package but after 2 months i got disconnected from the hd channels, now the customers care representative is saying that your plan is not valid for hd channels, .you all are making fool of the customers with wrong statement and making money. this is completely frod. you all are running a frod company. i want my all channels in hd otherwise take back your setup box.

We have two setup box (Airtel DTH) one HD another one non HD . Non HD is not working since one month. I have lodged complaints several times. Last complaint was made one week back. So far my complaints are not attended promplty. Even though i am not using i have been charged, kindly rectify the same at the earliest or i would like to discontinue the service. Name: Anil K Subscriber ID: [protected] Location: Bangalore

We are facing lots of problems since last 6 months with tata sky from ur site... actually we continue dhamaal mix pack but other packs activated by tata sky dept without any information/permission...so pls rectify this issue as earlier as possible and return our deducted balance of the id-[protected]. Thank you...

My subscriber Id is [protected]. I have been facing no signal problem since the past 4 months and the dealer located in NIT 5 is very irresponsible. I have not got a permanent solution to my problems till date plus the dealer is also misbehaving and taking things very casually. I shall soon be approaching the consumer forum for help now if the problem is not resolved shortly.

dear sir my stb is in warainty but no power call senter par call karne par bola k free of cost stb change hogi lakin devendra nagar aishwarya electronics ki shop stb lekar gai to bola 300 rs pay karne padege hum kuch nahi kar payge one month se daily preshan kiya ja raha hai resolve my problem Old wo no hdmzqnk bina call kiye mera wo order close kar diya gaya call karke bola jat hai 300 pay karna hoga id [protected] name CHAKERADHAR Mob no [protected]

My Tatasky package is normally valid for an year from October 1 to September 30 th. But when you Pay one day earlier say 30th September.The due date is taken as September 29th of next year. They forget that the renewal is effective October 1, 2012. It is simply like renewing insurance policy. They donot reply properly. They blame it on Systems at the cost of the Customer. I had a big arguement with one of their senior support personnel then they credited me with two days cost two years back. This year they have again stolen one day of viewing. The call centre personnel and on line chat support donot understand basic mathematics. Their group company Tatacommunications allows auto renewal of internet before due date but the pack get activated from the correct start date. This complaint should be taken at the corporate level for all customers and the practice is not ethical.

I am subscriber of TATA SKY since May, 2012.ID No.[protected]. Initially the service was reasonably good, but has gradually deteriorated. I paid annual subscription in May, 2012, which was renewed in June, 2013 and June, 2014. My subscription was till mid June, 2015. But for the last 2 months I have been getting messages on my mobile that my subscription has expired and finally I was threatened with disconnection of service and I was forced to recharge for Rs.564/- on 17th March, 2015. I have been trying for several days to speak to their customercare on ph. no.[protected] and finally I got through today the 31st March, 2015. The customer care executives are thoroughly useless and after almost one hour and spending about Rs.100/- as telephone charges I was able to speak to a lady who claimed to be the floor manager by the name of Sourandi. She was also not able to solve my problem but promised that some knowledgable person will call me back within one hour. This was at 12.30.pm. and now it is 9.00 p.m and nobody has bothered to call me.

Dear respected Sir/Madam, My Name is salim shaikh My Tata Sky ID No.[protected] my register mobile no.[protected], now I am not using this my previous mobile no, I am requesting to tata sky management please change my previous mobile no.my new mobile no.is [protected] I hope u will accept my request thank u. In future my process in your company with my new mobile no.[protected] and in future you contract me my new no. ( [protected] ). So please you update my new mobile no.in your siystem. regards ur tata sky users salim shaikh mobile: [protected]

Dear Sir/Madam, Myself S.K.Kanungo and my Tata sky subscriber id is [protected].middle week of last February-15 your customer care representative called me & says that you get offer to watch all channel like Cartoon, Sports & other various channel with HD service just Rs.50/- extra paid per month with normal recharge for Two months. Generally I paid per month extra Rs.50/- for two months to get the facility but now I have no need this offer & I also inform to Tata sky to deactivate the offer but they do not listen anything. Yesterday (30.03.15) I paid amount for normal recharge for 30 days validity but they renew the HD service again with 21 days validity. Again & again I tell Tata Sky to stop the HD service and extend the validity from 21 days to 30 days but they do not ready to listen anything. This is very bad service. This type of cheating event happened second time with me. So I will kindly request u to deactivate this HD service and extend the validity from 21 days to 30 days. Otherwise I will disconnect your service.