Tata Sky Complaints & Reviews

I have 3 connections of tata sky.
I wanted to get one of the connection suspended for some time as my home is under renovation.
I lodged a reguest for the same on 01/03/12.
It was told to me that the problem will be resolved within 24 hour, It was explained tome that somebody will follow up to resolve the issue .
One Mr. Rajshekhar Jujhari called up from Hyerabad (STD code +40) at 6.10pm on 03/03/12 and was adamant on disconnecting my HD+ connection. I categorically told him not to touch my HD+ connection as he was not ready to listen to the problem.
He purposely with a sole intention to harass me disconnected my HD+ connection which I had to get restored later from customer care. All conversation is on record and can be checked.
Mr. Rajshekhar called up again at 9.39 am of 04/03/12 and was not into the mode of listening the issue. He was adamant to do things his way.I had no option but to disconnect call without getting my problem resolved because the attitude and arrogance of this person.
I hope somebody will listen the pathetic situation of customer in this country.

Never buy TATA SKY DTH, they will charge you without informing you and if you don't pay they will stop your services.

I have taken new TATA Sky DTH connection, my ID no. is [protected].
They have told me that for the first month all TV channels will be free. but it was not showing all channels, so i have asked them to start all channels. Than i received one call from Tata Sky customer care,banglore that they are going to start all channels and it will be free. I confirmed with that person specifically that, is it free or not ? he told me it is free for one month. that time my account balance was 249 rupees. Than i received SMS that my account balance is minus ten rupees (-10 ) and if don't pay they will stop services. I called customer care and asked to cancel this new package which they are charging 380 rupees and give me back my older package and my balance should be again 249 rupees, they told that they will contact me in 2 hours but they never called back. and today they have stopped services and TATA SKY customer care person is not listening and understating that i want my older package back.

My contact number : [protected]

Tata Sky - following is my ongoing ordeal with this great brand......

request raised for relocation of dish
Response: You will be contacted within 2 days

Day 2:inquiry about the status
Response: Sir your ticket is cancelled 'Consumer not at his residence' (isn't it obvious the request is for relocation), new request raised, it will be done tomorrow.
Day 3 :inquiry about the status
Response: Sir your ticket is cancelled 'Consumer not at his residence' , new request raised, it will be done tomorrow.
Day 4:inquiry about the status
Response: Sir your ticket is cancelled 'Consumer not at his residence' , new request raised, it will be done tomorrow.

In all the above no calls from anybody from tata sky

Day 5: inquiry with Escalation Team Lead 1
Response: Sir your ticket is cancelled 'Consumer not at his residence' , new request raised, it will be done tomorrow.
No body contacts thereafter

Day 6: inquiry with Escalation Team Lead 2
Response: Sir your ticket is cancelled 'Consumer not at his residence' , new request raised, it will be done tomorrow.Conferences to service engineer, he tells no body has even come to the place as there is an LCO problem. So the requests were cancelled with a false information, great.
Team Lead 2 :Sir I promise a follow up and this matter to be rectified. Calls back after some time - sir, tomorrow will be done
No calls there after

Day7 & 8 - spoken to different team leads, same false promises.

At the end it feels I have wasted more money in telephone bills than the overall cost of relocation -still no resolution only false promises.

Pt1: How can they go on cancelling the tickets with a false information - also customer not intimated about the same
Pt2: The LCO issus is an old issue (more than a year) - no resolutions have been thought for this
Pt3: No provision of refund or compensation in case the company cant provide your service.

In all the tag line for tata sky remains true , isko laga dala to life sahi mein ........

Dear sir/madam,

My customer id no.[protected], i am payment on 13/01/2012 cash 350.00, but my television not show our last validity date,

So, please sent msg of my television and confirm the last due date.

Thanking you

Alok dey
([protected])

On Sat 28 Jan'12, I baught new TATA SKY HD subscription that is delivered and installed on Mon 30 Jan,12.
Two gentlemen came with the dish and digicomp and installed the dish and turn on the STB and said that it's ok now.
They didn't give me any demo/info.
Then I called the customer care and ask for activation of my account, they said that your account is pending first recharge your account, your account will be activated and I did the same, But in vain. Again I called customer care, this time they said their server is busy, they cannot process.
And as of now I am suffering from this problem.
TATA SKY team is not taking customer's requests or complains seriously.

Now I am disconnecting the connection because of high level of dissatisfaction
TATA SKY A/C No.: [protected]


Regards

Rajesh Singh
Pune
GSM:+91-[protected]
rajesh.[protected]@gmail.com

I have purchased Tata Sky set top box + 1 yr subscription service + installation charges at Rs 5029/- through telephone only. Set top box was installed and its working now. But executive has commited to me for deduction of full amount from my HDFC Credit card by 0% EMI for 6 months. But they have instantly after order deduced Rs 4180/- from my HDFC Credit Card (as it should Rs 800 per month for 6 months).

I am not in position to make full payment from my credit card. So i have logged many complaints to there customer complaint with reference no mentioned below. It was wrong commitment to me and i want it to be deduced through EMI process. I want apart from Rs 800 remaining amount to be credited back to my HDFC credit card as soon as possible.

Payment of my credit card is 2 Feb 2012 and if i will not pay amount to credit and interest will be borned by Tata Sky if they have not done redressal to my complaint before the date.


Order Ref No.: 1-[protected]
Subscription ID: [protected]

Complaint Ref No 1: 1-[protected]
Complaint Ref No 2: 1-[protected]

remot control function is not understood so please send the serivce man at our home.


9/3 shyamsundar pally,
behala, shukuntata park
near shakuntala park bus stand,
2nd floor, teesta apt.
kolkata 700061.
[protected] / [protected]

----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com ; [protected]@tatasky.com ; [protected]@tatasky.com
Sent: Tuesday, January 24, 2012 10:12 PM
Subject: Tata Sky don't provide exact date of Maturity after making adjustment to my credit balance.


This is the summary provided as on Jan 24, 2012 and noted on 10:03 PM
SUMMARY
Account Information:
Subscriber ID: [protected]
Current Balance as on
Tuesday, Jan 24, 2012 at 22:03:17 IST; Rs 101.69
Due Date: 29/01/2013

Base Package
Annual Supreme Sports Kids Pack

Add on Package
Punjabi Pack, Hindi Pack
================================================================================...⇄


----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com ; [protected]@tatasky.com ; [protected]@tatasky.com
Sent: Tuesday, January 24, 2012 6:25 PM
Subject: Regarding options of recharge and exact date of maturity.


My transactions this month

SUBSCRIBER ID: [protected]; REGISTERED MOBILE NO: [protected]

Bill Ref #
Type of Transaction
Amount(Rs)
Description
Transaction Date

0
Account Recharge
4510.00 (CR)
EVD Payment-Tata Sky Transaction Id: TV[protected], Receipt Number: [protected]
24/01/2012 03:38:10 PM

0
Amount Recharge
15.00(CR)
Bonus Payment-Tata Sky Transaction Id: TV[protected], Receipt Number: [protected]
24/01/2012 03:28:11 PM


As per my transaction, kindly Recharge my account ON ANNUAL BASIS:

Supreme Sports kids pack------Rs 2,750=00
Two Free Regional Packs------ Rs[protected] HINDI & PUNJABI
2ND TV CONNECTION[protected]RS 1,760=00
TOTAL RS. 4,510=00

As per my payment details Rs 4,510/= kindly be bifurcated as above. Kindly refer to your message sent vide LM-MYTSKY

Keep your set top box on POWER ON mode to get a payment alert. With a payment of Rs 4510 & BONUS of Rs 15 yr a/c bal is Rs 4540 Bonus applicable once in 30 days. : Sender: LM-MYTSKY MESSAGE CENTRE: [protected] Sent: 24-Jan-2012 15:39:29.

To January 24, 2012

1. Mr. Vikram Kaushik CEO,
Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhakar Marg, Worli,
Mumbai-400025

2. Nodal officer of Punjab,
Tata Sky Ltd,
E-46, Eltop Industrial Area,
Phase-8,
Mohali (S.A.S. Nagar)
Ph:[protected]

SUB; APPEAL REGARDING OPTION OF RECHARGE AND PROVIDE EXACT DATE OF MATURITY

Sir,

1. I appeal to you to please recharge my account as per the details mentioned above and provide me the exact date of MATURITY AND KINDLY DON’T MAKE ADDITION OR SUBSTRACTION IN THE CHANNELS OPTED FOR UNLESS AND UNTIL I DON’T SEND YOU REQUEST IN WRITING. TATA SKY UNILATERALLY MAKE CHANGES TO THE PROGRAMMES AND THE SUBSCRIBER TO SUFFER A LOT AND MAKE UNNECESSARY CORRESPONDANCE TO GET IT RECTIFIED.

2. Secondly any relative or any visitor can press any button from the remote and this request should not be entertained as the addition to any programme.

3. In the present appeal it is requested that Exact date of Maturity of account kindly be provided as per the requested details. In case if there will be any other charge opted by the Subscriber then I shall pay the additional amount in cash for that facility. Now provide me the exact date of Maturity to avoid any discrepancy in future.

4. Kindly don’t deduct even a single paisa from my account for other charges. If any other charges will be required the subscriber will pay to Tata Sky vide cash or cheque for other charges.

5. Tata Sky is duty bound to provide technical services for the benefit of their customers and are clearly covered by the service provider.

6. The charges levied on the customer as technical service either by human or due to internal fault will be on the part of TATA SKY. The consumer is there to get facility and the services provided to the consumers are included of technical fault and Tata Sky is duty bound to provide service. The technical faults are being rectified by your staff and if there is problem then your staff is there to rectify, the technical fault is concerned with your company and no machinery or robots are required to rectify those fault. So, provide me the exact date of Maturity of my account.

Thanking you,

Yours sincerely,



Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R), Registered Mobile No:[protected]

E-mail: [protected]@yahoo.com ; [protected]@bsnl.in

----- Original Message -----
From: rajneesh madhok
To: [protected]@tatasky.com ; [protected]@tatasky.com ; [protected]@tatasky.com
Sent: Tuesday, January 24, 2012 6:25 PM
Subject: Regarding options of recharge and exact date of maturity.


My transactions this month

SUBSCRIBER ID: [protected]; REGISTERED MOBILE NO: [protected]

Bill Ref #
Type of Transaction
Amount(Rs)
Description
Transaction Date

0
Account Recharge
4510.00 (CR)
EVD Payment-Tata Sky Transaction Id: TV[protected], Receipt Number: [protected]
24/01/2012 03:38:10 PM

0
Amount Recharge
15.00(CR)
Bonus Payment-Tata Sky Transaction Id: TV[protected], Receipt Number: [protected]
24/01/2012 03:28:11 PM


As per my transaction, kindly Recharge my account ON ANNUAL BASIS:

Supreme Sports kids pack------Rs 2,750=00
Two Free Regional Packs------ Rs[protected] HINDI & PUNJABI
2ND TV CONNECTION[protected]RS 1,760=00
TOTAL RS. 4,510=00

As per my payment details Rs 4,510/= kindly be bifurcated as above. Kindly refer to your message sent vide LM-MYTSKY

Keep your set top box on POWER ON mode to get a payment alert. With a payment of Rs 4510 & BONUS of Rs 15 yr a/c bal is Rs 4540 Bonus applicable once in 30 days. : Sender: LM-MYTSKY MESSAGE CENTRE: [protected] Sent: 24-Jan-2012 15:39:29.

To January 24, 2012

1. Mr. Vikram Kaushik CEO,
Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhakar Marg, Worli,
Mumbai-400025

2. Nodal officer of Punjab,
Tata Sky Ltd,
E-46, Eltop Industrial Area,
Phase-8,
Mohali (S.A.S. Nagar)
Ph:[protected]

SUB; APPEAL REGARDING OPTION OF RECHARGE AND PROVIDE EXACT DATE OF MATURITY

Sir,

1. I appeal to you to please recharge my account as per the details mentioned above and provide me the exact date of MATURITY AND KINDLY DON’T MAKE ADDITION OR SUBSTRACTION IN THE CHANNELS OPTED FOR UNLESS AND UNTIL I DON’T SEND YOU REQUEST IN WRITING. TATA SKY UNILATERALLY MAKE CHANGES TO THE PROGRAMMES AND THE SUBSCRIBER TO SUFFER A LOT AND MAKE UNNECESSARY CORRESPONDANCE TO GET IT RECTIFIED.

2. Secondly any relative or any visitor can press any button from the remote and this request should not be entertained as the addition to any programme.

3. In the present appeal it is requested that Exact date of Maturity of account kindly be provided as per the requested details. In case if there will be any other charge opted by the Subscriber then I shall pay the additional amount in cash for that facility. Now provide me the exact date of Maturity to avoid any discrepancy in future.

4. Kindly don’t deduct even a single paisa from my account for other charges. If any other charges will be required the subscriber will pay to Tata Sky vide cash or cheque for other charges.

5. Tata Sky is duty bound to provide technical services for the benefit of their customers and are clearly covered by the service provider.

6. The charges levied on the customer as technical service either by human or due to internal fault will be on the part of TATA SKY. The consumer is there to get facility and the services provided to the consumers are included of technical fault and Tata Sky is duty bound to provide service. The technical faults are being rectified by your staff and if there is problem then your staff is there to rectify, the technical fault is concerned with your company and no machinery or robots are required to rectify those fault. So, provide me the exact date of Maturity of my account.

Thanking you,

Yours sincerely,



Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R), Registered Mobile No:[protected]

E-mail: [protected]@yahoo.com ; [protected]@bsnl.in

Hi Sir,



I have booked Tata sky DTH on 7th Jan 2012. Your engineer did visit my flat on 10th of Jan he had some issue regarding balcony's grill and tarace.

At that time I was in office and my wife was in home and after these I talked with ur engineer and I asked him to come on Saturday(14th Jan) so that i will be in home and I could will provide the solution for grill and he was agree to come on Saturday.

But your never visit on that date or afterwards. I have allready made several complain (15 time) with customer care but till now intallation not done and ur customer care guys told me that engineer is entering different status just like 'cable oprator problem, Society permission' etc. While such type issue never exist.

Even your engineer never called me about this. My whole societ have more than 50 connection of airtel,dishtv. I think your engineer has some link with ocal cable operator and thats why his intention is not to installed dth.


If you are not able to installed than refund my whole money so that I can apply for dish/airtel dth. 10 days already passed and I can't wait more. I dont have money and time to call ur customer care. This is last warning and I will use this mail for legal action.


Please resolve this asap. Either do installation or refund my money back.

For you refernce- you can take data from cutomer care about my calls.

Work order reference no -1-[protected] and you can find connection no using my mobile no.


Thanks

Subodh

[protected]

Hi

I have a TATA sky connection on 25th Dec 2011 . Since the day i have taken the connection i have been treated very badly by this company . Even after several complaints there has been no response . I have raised 8 complaints till now with in a space of 20 days . My property has been damaged . I would like to get a refund for this damage .

Kindly help

Saurabh Datrange
[protected]@rediffmail.com

I have lodged a rqst for shifting my tata sky connection on 10 of Jan 2012, i was given an assurance by the Rep of tata sky that it will be shifted within 24 hours. Despite being in regular touch with tatasky connection has not been shifted/installed till date !
Howevr, again i was assured that on 14 Jan i will be provided with my connection by evening due to which i wasted my entire saturday and sunday waiting for tata sky mechanic.
It has given me a mental torture and inconvenience and i was not connctd with the world. Despite this tata sky will deduct the money for which the services has not been provided. Hence my humble rqst is they should be penalized for their lack of co-operation with the convenience.
tata sky consumer ID : [protected]
My mob no : [protected]

I have purchased a Tata Sky HD box and after purchasing it i have faced severe problem with the set top box.In the first year itself there was problem with the video as the TV was not receiving the signal and it took almost an hour to get the video on the TV after starting the HD Box.
After complaining for the same those guys came and changed the set top box with some repaired set top box just after 3 Months of changing it the set top box had audio problems and this time they charged me Rs 125 for visiting as theyd said that I am out of warranty period an I dont know why do they charge if they are providing me the service they should cover it .
Again after a month of two the Set top box has no audio and is again replaced .
I AM REALLY DISAPPOINTED WITH THE QUALITY OF SET TOP BOX AND THE FEES THEY CHARGE FOR CHANGING THE FAULTY PROVIDED SET-TOP BOX.this is not expected from a company like TATASKY
My Subscriber ID is [protected]

i have booked tata sky connection on 2nd of jan 2012, i have been told that u will get connection with in 24 Hrs, after crossing 48 Hrs also i have not received any call from their service engineer. today i have called back to tatasky customer care @ 20.35 Hrs, tata sky lady representative has disconnected my call witout giving any solution. My ID No :- [protected], My order no:[protected]

Today Tata Sky has changed my Tata Sky package from Base Plan to Supreme Sports Kids pack without my permission & knowledge & then they have sent me the sms that that they have changed the package.Please kindly take the matter into consideration & solve it as soon as possible.


Thanks.
P.K.Tiwari
Subs ID [protected]
Contact [protected]

Hello,

On 07/03/2011, I paid Rs 6000 towards Annual Mega Pack charges(which was supposed to last 1 year, till March 2012). However I was given a email reminder in December 2011 itself that my subscription is lasting only uptill 20th December 2011. Surprised, I dug out the payment details, and flashed it across to the Tata sky authorities. Subsequently I also wrote to the nodal officer twice. Though 3 different representatives of tata sky contacted me, following my each representation, all of them quoted a unmentioned (stupid) clause requiring that after making the annual subscription payment, a phone call confirmation has to be made by me(the consumer).

Later I realized, that even for the previous year I had subscribed Rs 5500(old annual package value) for the same annual mega package. By oversight, even during that year I have been made to renew my subscription before the completion of 12 months duration.

My own profile page on tata sky website describes me as annual mega package subscriber. This being so, I do not see the need for another phone call from me(the consumer) after 07/03/2011 confirming subscription to annual mega pack.

I have been a tata sky consumer since Febraury 2008, having taken the connection in Calcutta and transferring the same to Mysore in January 2009.

My current subscription should be revalidated uptil 06 March 2012(end of 12 month period from March 2011). It may please be noted that I am not asking for any correction for the previous year.

My tata sky consumer Id is [protected]

Regards,
Murali Mohan
[protected]
[protected]@gmail.com

Dear sir,
i have recharge a tata sky from eprs.this is a wrong id,plese refund my amount..........

details


subscriber id - [protected]
name - parsanand
transaction id - TV[protected]
my registered mobile number - [protected]
amount - 200
date - [protected]
from
vishal electronics
tamta

Dear Sir,

Tata Sky Subscription no.-[protected]. I was enjoying a special package upon offer by Tata Sky for Rs. 1140 from March 31st till Sept 27, 2011. On Sept 29th, 2011 I reacharged for another 1130 (+Bonus 15/-) for enjoying the same base package + Same Additional packages (as it was previously AS CONFIRMED/ PROMISED BY THE EXE WHO WAS ONLINE DURING MY REACHARGE).
However, after some days I noticed that the due date/validity was for 3 months only. On contacting Customer care they told that the offer canned be renewed and the amount cant be refunded.
I've been calling them for over 10-12 days since 9th Dec, 2011 but in Vain. They are not able to reach any consensus nor are they ready to cancel my connection and refund my amount. There is also no call back from their end to address the issue.
I request to the relevant authorities to kindly address this issue failing which I will take legal route and ensure things reach their LOGICAL end.

I am a customer of tata sky dish. From one month setop box is not working its power is off.
From 20 days i am trying to contacts with tata sky mechanic engg. my contact & adress is gave to you. but no any anwer & mech. is come to home
Is this the service of tata sky company?
This is harratioment to customers.If i realise about this service then i can not buy this dish.
so please i again requist to company that send the engg. emmediatly .

my contact & adress is given below
A/P-Degaon Tal-Pandharpur Dist-solapur

ph -02186/252260

mob-[protected], [protected]

My customer id for tatasky is [protected].i made a complaint 5 days ago regarding the malfunctioning of my tatasky.the concerned department sent an engineer by the name of raju whose telephone number is [protected] to my recent address.he did the signal test and slightly adjusted the dish and then left stating that my problem has been rectified.but i insisted on his staying back a little longer to properly check everything but he just left adding there will be no problem now.as soon as he left i saw that the problem has infact increased.i recieved a call from the banglore office asking about the status of my problem.i told them that my problem has not been rectified and ur engineer is also not responding to my calls.they assured that within 24 hrs my problem will be solved.but now 52 hrs have passed and no resolving of my problem yet.we are unable to watch tv since last 5 days.also we did the relocation of our tatasky ourselves but your services department has deducted relocation charges of rs.125/-from our account which is unjustified as we did not request for relocation and we installed Tatashy myself.We need our Rs.125 back also 5 days tata sky subscription charges needs to be refunded due to non service IMMEDIATELY.

We subscibed for Tatasky connection on 13 November 2011. The connection was taken by availing the phone service help desk. We had a chat with customer service executive named Santosh.
He gave us the following offer:
Pay Rs.2800 by credit card and you get installation free of cost as well as 2 months of free services by your company. We emphasised as to whether there are no hidden cost for this installation to which your executive replied ''no sir, there are no hidden cost''. We demanded invoice to which the executive said will be provided to you at the time of installation. As agreed the payment was made by credit card.

At the time of installation your dealer demanded Rs.500 and we had a talk with their customer care executive who suggested us not to pay these charges as they are charged voluntary by the dealer and requested us if need be to file a complain against such dealers. At the time of installation thier staff didn't provided us with invoice any they relented that the invoice will be sent to you by courier. They didn't demanded Rs.500 as complain was already made.
After 9 days the services has been discontinued.

As a genuine consumer we called their consumer helpdesk and had a chat with their executive (Neelema in Bangalore) who was unware of what these charges are for and emphasised to pay these charges as early as possible.

We have already filed a complain by mail as well on their site but to no avail. They call us and discuss our complain. They now repeatedly call us and harass us by demanding these charges.

This is wrong on the part of the company to apply such hidden charges and harass their consumer.

Also note that we have not received any invoice for the payment made as promised by your helpdesk executive (Santosh).