Tata Sky Complaints & Reviews

My subscriber I.D [protected] I am getting no signal from last 7 days. I already have registered a complaint to customer care dated 19/07/2012 at 7.00p.m. They attended to me on dated 20/07/2012 (3.30p.m.) . Their person solved problem temporarily . Because same problem continue to stay on DTH TV. I then again registered a complaint to customer care dated 25/07/2012 ( 9.00 a.m. ) . They attended to me dated 25/07/2012 (11.30a.m.) & completed at 3.00p.m. Their engineer ( Mr. Deepak Sonkamble ) changed the Digicomp ( set top box ) but on same day i.e 25/07/2012 in evening 6.30p.m same problem no signal. Same day i complaint to customer care dated 25/07/2012 at 6.45p.m. But on second day i.e 26/07/2012 no one came to check the problem ( upto 6.15p.m.) . I tried to contact them several times but they give me only commitment. Hope for a soon action.

Hi, I am Vishal Kapoor & my consumer id is - [protected].
I purchased 2 TataSky DTH connections on 2nd July and I am supposed to get 1 month of Dhamal pack free along with HD channels free till the 2nd August 2012.

However, my connection has been deactivated on 24th July as I need to recharge as per the message shown on the television.
Upon calling the customer care on 24th July the executive informs that I need to pay the rental of the secondary connection so that my connection can be restored.

Was misled initially by Hardeep on 24th July who mentioned that my account was free till 2nd Aug 2012 and that no charges were to come on the account. Hardeep forwarded request to backend team. I received a call back from them the representatives named Anand and he disconnected the call without any saying aything.

I had asked all the representatives even the Welcome call which I received for the charges if at all I need to pay however none of the representatives told me initially that I need to pay for the free service as well during my 1 month tenure.

I also had a chat with a representative chat id - 177310 & my complaint was forwarded
with complaint id - 1-[protected] and that I would get a call back.
When I received a call back from them the representatives named Anand & Roshan saying that it is the customer's fault the customers do not understand anything and that he will not do anything to correct the issue of mis-selling.

No one has clear information to give as every time I get new information when calling you.

They were supposed to call back on the 24th July however it hasn't been done yet. Why should a customer be paying for a free service?? If they cannot give a free service then they should tell the customer to pay.

I cant even cancel and get a refund since as per Tatasky's policy you do not get a refund of the STB & the dish.

Request your help in getting this resolved.

Regards,
Vishal Kapoor

tatacombo plan has been installed at my flat no c3 2nd fl.huns society dawoodbaug lane andheriwest mum58 on dt.1-6-12 for one month it was free thafter i rechrged my combo plan at rs.200/-on dt.04-07-12 because recharge was not available at rs.75/-with dealer Arihant electronics prop.m.yogesh h.jain t shopno.5A,sagar shopping centre j.p.rd.andheri w.mum58.again ihad recharged for rs.200/-on dt.23-07-12 my queriy is that why rs.200/-recharege not valid for one month? and there was instruction on face of my t.v.mentioning continous reminder for payment and tghis reminder is exactlly on middlof screen of t.v.this is againstfundamentalhuman right of the customer reminder couldbe placedon any corner of t.v.further there is continious noises and disturbances in channelof life o.k.and on soni channelswhy it is so?i had phond severaltims on [protected] tomr.Dilip gupta but he nvr attens my callsalso i reqired my password so i couldrechare through my mobile how can i get my password?i have already paid Rs.1100 how i can get refund of this amt.since nomore i aminterested with tatasky services please advise meand find remediesformy complaints frommahesh waghela ID no.[protected] my mobileno.is [protected] and off.telno.[protected] my emailid is mswaghela.[protected]@gmail.com

I have been a TATA SKY user for some time now, MY problem started when I shifted to there HD STB.
TATA SKY HD STB is a not at all recommended.
Recently I had a problem with the new STB, I requested are service Eng to see it, they changed the STB (9th Jul 2012) and charged me 225/- Now again the STB is not working. On complaining about that they changes the STB with another old one on 23 July 2012 and charged me agian amt Rs. 225/-
Now there is no response even after my complain.

regards

ajit

Hi , This is Ravi from Noida

Two days back I got the subscription to TATA SKY DTH Services (subscription ID # [protected]) and since then I have been calling them and getting misleaded by all the wrong information from customer care representatives.

Seems that all the liars are sitting in customer care department of TATA SKY

1. Intially at the time of subcription , they told that first month subscription will be free and it will include all the channels . But now when I see what they activated ,there are lot of channels which are missing and when I enquired , they said "Sir its not part of your package, you will have to pay for them".

2. I called customer care and asked one channel TEN CRICKET to add to my package, he replied "Sir it wil be activated with in 15 mins". After 7 hrs gets passed , when nothing got activated I called them up again , this time I got another reply " Sir , it was not activated , your account does not have enough balance"

3. I paid for the HD Box and HD channels not activated so far. It has been more than 48 hours , I have been calling them at least 3-4 times a day, every time i get the Diffreent replies.

one reply
"SIR , it wil be acitvated with in 24 hours"
after 24 hrs are passed
"SIR , it wil be acitvated with in 48 hours"
after 48 hrs are passed
"SIR , it takes time for HD channels to get activated, Please wait "



I will not recommend anyone to go for TATA SKY, they have got the worst quality of service.

I am Nirmalendu chatterjee buy TATASKY CONNECTION from my nearest shop on today(21/07/2012).The reatailer take 1890. He did not give me the offer of July 2012.Which is going now that is two months subscription free.
Please solve the problem as early as possible. My E-mail id is - [protected]@yahoo.com, My reagistered Moblie No is [protected]. My reference number is 1-[protected].
I did not get any bill or I.D. No money is due to reatailer.
Please solve the problem with in two to three hours other wise necessary
action will be taken. You can send SMS/ email for I.D.and bill in my E-mail.
Thanks
NIRMALENDU CHATTERJEE
VILL- BHADISWAR(BANKIMPALLI)
NEAR RAILWAY COLONY & POND NAMED "KALPUKUR"
P.O.+ P.S. - MURARAI, DIST- BIRBHUM, PIN- 731219
WEST BENGAL

i sahir karol want to complaint about tatasky service, as i made complaint on 18/07/2012 at between 2 - 3 pm, but today 20/07/2012 my complaint is not resolved, tatasky person says that problem is solve in 2 hours but till now no person arrive. but one person arrive at 18/07/2012 at 3.15pm but he ask me for rs. 300 cash but i does not give him rs 300 as per policy of tatasky service charges & material charges will be deducted from recharge, so he want away without solving my problem & since no person is arrive from there side, i brought to the notice this issue to tatasky person but they do not taken any action regarding this as i think all person involve in such type of inefficient service like sub-ordinate,superior & team leader, when i make a call why person has not arrive , than they said in 2 hours my problem will be solved but nothing happen till now. as i m very frustrated i making such complaint, tatasky satellite service is registered in my brother id. sohail karol.

Hi,
मेरा ग्राहक क्र. १००००४८०३२ है. मेरी डिश २० दिनोसे बंद है. क्यूंकि जहा मेरी डिश लगी हुई है, उसके ऊपर पत्रेका शेड डाला गया है. इसलिए मुझे डिश की जगह चेंज करनी है. मैने अभीतक टाटा स्काय कस्टमर केर को ३बार फोन किया. लेकिन अभीतक मुझे reply नहीं मिला. कृपया मेरी मदत करे. मेरा सेल नं. ९८७०३९०००१ .

Requested for a simple shifting of connection on July 14 (WO# 1-[protected]) was committed service on July 15. Followed with multiple calls to call centre, & even a complaint on the website (SR15071208​15891), they just keep committing but nothing happens, finally the installation did not happen on 15th. Again on 16th fixed time for post 6pm & on calling calling the call centre was told its been rescheduled to 17th!!!!

Pathetic pathetic service, unethical unlike you would expect a Tata company to be. Never believe what they commit as they can never deliver on it

TATASKY is a disgrace to the TATA Group as far as Malayalees are concerned. When all the other DTH service providers can provide all the Malayalam channels, why can't TATASKY ? The only plausible explanation is that the person who makes decisions about the channels to air is
blatantly anti-Malayalee.

I request all other Malayalees to strongly protest so that someone wakes up at TATASKY headquarters and takes positive action immediately.

Since the last 4 days, I'm waiting for a new digicard from tatasky but there is absolutely no professionalism from them. My repeated calls to the call centre have yielded nothing but assurance and extra days.
God help tatasky


Virender Yadav

We have a Tata Sky connection. Last month we took a secondary connection. At the time of booking the connection through Tata Sky helpline, I was told not to recharge for the first month as the service charge included in installation, also includes first month's subscription. However, at the time of recharge, I found that the same was not valid for one month and I only could enjoy that option for around 15 days.

At the time of this month's recharge, before doing so, I again called up Tata Sky Customer Care Helpline to know what will be my recharge amount. I also inquired if I recharge today for more that 601/-, shall I get the bonus of 45/-? The Executive said yes I can go ahead with a recharge for more that 601/-and I will get the bonus of 45/-.I even asked her confirm once again as there is some funda of 30 days for Tata sky for giving bonus. She confirmed me, yes I can go ahead with the recharge and I will get bonus of 45/-.

But after the recharge was done, we received the confirmation sms stating recharge done for 610/- but no bonus. On calling the helpline number, they said they are arranging for a call back but the same did not take place. I again called up today and another executive was giving me advice regarding frequency of recharge to get bonus. When I asked him that I am remember that for my future recharge but what will heppen to my current bonus entitlement, he agin promised me a call back.

I am still waiting to receive a call from them and hopefully with a solution. My point is not mere 45/- but the false commitment they are making to the customers. Isn't it cheating to do so?

hello , this is to bring to your notice that my TV is not working since[protected]...... cust ID: [protected], Cust Name : Ms Ritika Chawla
i have placed a complaint on 05/072012 to get my Signal checked ... since then 3 times people have made visits to my place to tell me that there needs to be a relocation of my dish .... on the 4th attempt , the replacement has taken place and the person now says "there is no issue with the relocation as that has been done already , but your LNB is not working which needs to be replaced .... and now has a cost of rs.800+....... i do not see a reason why i should have to pay for all the inconvenience that i have had to go through and have had to deal with ... the service men who have come to my house , have been so lethargic and disrespectful that i am speechless to express this bad experience ... this complaint has been given to the TATA SKY customer service for the behavioral issues of the service men and also that the issue had been delayed by all the servicemen till date ... i am writing this complaint so that i get some justice from here at least ... i am a premium customer of tata sky since 3 yrs , i have been loyal to them , but now i feel its totally in vain .. i have paid yearly in September last year for my subscription. Now i feel ripped off for no reason .... as a customer all these people are here to just rip off customers for no fault of theirs. PLEASE HELP ME!!!

I am Pramod Kumar dash, My TATA SKY SUBSCRIBER ID IS: [protected]. Registered Mobile no is: [protected]. I took this connection in June 4th. When the Engineer came for the installation ,he said I have to go for the Grands sports package Rs 385/month where as I had opted for Family pack Rs 180/month . when I objected they said there is no other option ,then I thought lets see for a month.
Question is why should they will impose a package on to the customer?

Secondly after a couple a days I found the connection is in some others name as Addesh Yadav,the mobile no & the address is also different. Immediately I checked from their website and found the same information. I called up their customer care and informed about this and requested to change it to my name . they say its not possible. So far I have given them 10 calls and the reply is same. They say its not possible to chage the name & address.

I surprise how can they do this unethical business. I am going to suit a case on their name
ATTENTION ALL PROSPECTIVE TATASKY BUYERS: PLEASE BEWARE OF THIS

i Rajendra G Valmiki i am using tata sky from last 3 years my id no is [protected] on 5 may 2012 my setup box not working i was call at call center a lady pick up the phone she said within 2 day your setup box will be replace and for new setup box our charges is 350 rupees i said ok i ready to pay 350 rupees after 2 days i was call so many time in call center every time they promise me today our engineer 100% come to visit at your home between 11am to 6 pm but after end of the day nobody come to my house for replace tatasky setup box and i am daily calling on call center and they put me hold 1 hour but i am not get any resolve my problem after 10 day in evening 6 pm on 16 may i called again in call center i spoke with this time with team leader he arrange 1 engineer he came to my house with old setup box i ask him i dont want to old setup box he said we dont have setup box in our stock office i just set this set up box for 2 day but on this setup box not cath remote signal you touch your finger for change the channel and before that you not pay any amount to us after that i replace your setup box you will be pay 350 i said ok after 2 day he not come to my house for replace my setup box and tatasky chared me 350 rupees in my account after that on till date 5july 2012 iam calling in tatasky customer service center every time they promised me today 100% we replace your setup box and this setup box is fully current if you touch this box for change the channel you face electrical shock if any accident happen in my family for reason this setup box who wil responsible. tatasky so i am requesting to Mr Harit Nagpal, MD & CEO, Tata-sky please solve the my problem as soon possible

I made my monthly payment of TATA SKY DTH SUBSCRIPTION through internet banking on 01/07/2012
amount Rs. 425 DEBIT TO MY A/C NO. [protected] WITH central bank of india TATA SKY ID [protected]
The said amount neither credited to TATA SKY nor refunded to my account.
Please look into this matter.
And refund the amount to my a/c my account no. [protected].

RIJHU A BATHIJA
MANAGER
CNTRAL BANK OF INDIA
NRI CELL
CENTRAL OFFICE
[protected]@gmail.com
[protected]

It is indeed very annoying. Even during a light rain, the signal goes off and it takes quite some time to come back. Most of the time signals will not automatically you needs to re start your digicom every time. Biggest pain is that Tata Sky reports maximum loss of signal, even with light showers, while the others DTH tend to perform in the heaviest of showers (as compared with the Airtel DTH connection with my neighbour). This shows the inferior technology used by Tata Sky in this competiative world.

We are on the mercy of rain during the 4 month monsoon season. Infact there is no refund of monthly subscription for not providing the proper signals and its poor customer service adds to the pain.

My tata sky ID is[protected].

We have taken the tata sky connection from past two years, but to our disguise this is the 4th set up box we have changed.

They are providing the used setup box without sealed packet which was used before and repaired. To our surprised they are aslo chargind us for the replacement of set upbos along with the service tax.

When called the customer care there is nobody to answer our query and the call is kept for hold for more than half an hour.

They are also using the wrong benefits of the recharge amount. They deduct the amount from our balance without information or prior intimation but when we call the customer care for the information about the deduction they give variable answers.

So friends beware of this cheating done by the TATA SKY. Please check before going for this services as I have the experince of this torture. Only Amir Khan is the celebrity and the name TATA but not the srvices.

Mayank Kumar

I am using tata sky since last 6 months. And I have been facing continuous problem of poor signal.
I was foxed by the foolish commercials and purchased tata sky and now perishing.
Tata sky may be good provided 1) clear sky, 2) no rain, 3) dish located at higher place 4) no moving object close to the dish. I feel cheated by using tata sky. HD channels are out of question many a times i am not able to watch regular channels. Now at this point of time if i stop using tata sky, i will straightaway lose the amount which i have paid for the digicomp and for installation.
I know in our country a common man can't take on a corporate giant but i have suffered and i want my money refunded.
If the service providers of tata sky have skin of human being please respond to my appeal and provide me with solution.
One can contact me on [protected]

My tata sky subscription no. is [protected]
I have taken tata sky connection from last 2 months, from this Monday i.e 25th June'12 my connection is not working and called them the same day to complaint.
Call center agent promise me that they will send their technician next day morning. nobody turned up. When i called them during evening hour complaining that problem is still unresolved, other call centre agent told me that request for the technician was not taken by the earlier agent, pathetic.
Ok further he took the service and another promise to send someone to resolve the issue was done on 27th i.e today at 3pm, i called them again at 3-30pm to inform them that nobody has turned up till that moment..after long argument and speaking to supervisor manager they promise me that technician will come to my place by 7pm and imagine NO ONE TURNED UP, that is the heights of service deficiency....I want my installation cost to be reimbursed back to me and don’t wish to continue with such service provide who doesn’t value the customer.....

I didnt expected this kind of disappointing, pathetic and horrible service from a TATA company...