Tata Sky Complaints & Reviews

I want to bring your kind attention regarding the Harassment being made by Tata Sky, My Customer id is [protected].



On 7th May, 2011; I had given the request for relocation wide ID No 1-[protected], where as I had removed the dish from my old house and after that one of your engineer visited and installed the Dish at new house but the Dish was not installed properly and he informed that an extended stand has to be installed worth Rs 500 to receive better signal, while my new house does not have option of installing the dish at terrace, after intimating this information, engineer went and said you will get further information from helpline and some body willc all you back with details pertaining to new stand.



After that 2 days passed away and neither I received any call from Tata Sky nor that Engineer turned up with New Stand, since then my wife or myself is calling Tata Sky help line and every time a new compliant id numbers are issued, the details of id no are as follows



1-[protected] Dated 7th May, 2011



1-[protected] Dated 12th May, 2011 generated by Mr Surendra (Customer care Executive)



1-[protected] Dated 15th May, 2011 generated by Mr Vikram (Customer care Executive)

1-[protected] Dated 15th May, 2011 generated by Mr Rajeev (Sr Customer care Executive)

1-[protected] Dated 17th May, 2011 generated by Ms Pushpendra

1-[protected] Dated 18th May, 2011 generated by Mr Deep

Apart from that we had interacted with other customer care members like Mr Himmat, Mr Wilson etc……etc………over TATA Sky help line and were literally begging to resolve the problem.

After talking to these executives over so called Tata Sky help line, every time a call use to come from Ms Deepika ([protected]) from Delhi with lot of commitment regarding rectification of the problem by next day.

Following Engineers had visited my house and promised to bring the new Stand by next day, so that dish could be installed properly to receive the signals properly.

Mr Chandra Bhan ([protected])

Mr Ashok ([protected])

Mr Uday Kumar ([protected])

Subsequently above mentioned Engineers never turned up next day nor they conveyed any message to us for any delay or not coming to my house with so called new stand, while I only called them for reminder and we use to get the reply that your call is allotted to some body else and he is not responsible any more with my problem for further details they asked us to call back to Tata Sky help line again.

While calling back to so called help line above mentioned customer care executives use to tell that your call is closed, where as I was surprised every time that how can my call is closed without resolving the problem that too with out taking any feedback from me neither over phone nor in writing.

It was more painful to learn today that while I checked my online account over Tata Sky website, for my surprise my account was debited Rs 125 twice, i.e Rs 250……that too my problem was still not resolved by such horrible team members of Tata Sky.

Calling the Tata Sky help line is again a terrible experience as every time you are attended by new customer care executive and you have to explain entire story in full details from Scratch……that too with lots of pause from these executives and every time it use to take approx 25 to 30 mins in explaining the entire story that too on STD telephone call.

Again yesterday evening, I had called Tata Sky help line and again conveyed my unresolved problem to Mr Rajeev, who was not able to reply confidently…..further this call was transferred to Mr Amit Kaval (Team leader based at Mohali) against my request to talk to some senior personal in Tata Sky, who has again shown me the hope that my problem shall be resolved by today 19th May, 2011 by 11 AM in morning and who has promised me that my account shall be credited for 13 days, as my TV set is not operational since last 13 days (I had opted for annual package) and including Rs 125 (which was debited twice) as per my account information as on 18th May.

It is very surprising that in today’s competitive scenario where customer is always treated as King/God, organization like TATA are dealing the customer care services in such a cheaper and unprofessional way, where customer complaints are getting closed with out feedback from the concerned customer and no body cares to reply back for resolving the unresolved problems pertaining to their existing customers, I am sure with such approach competitors like Reliance, Bharti, Videocon and others had great opportunity in Indian market at the cost of TATA.

I am in no doubt my complaint should be taken care on high priority, looking forward for a solution with a positive reply from any of the concerned from TATA / TATA Sky.



With Warm Regards,



Amit Gupta

mera tata sky id num[protected]
20 din se tv band hai 5 din to ..enginer ko aane me laga phir setop box khol ke le gya..phir roj call karta hoo call center ko wo bolta hai 24 ghnate me ho jaayega..enginier bolta hai mere pass box nhi hai jab aayega tab laga dunga...lekin account se roj rs 7 rupees kat rha hai...roj phon kar ke pareshan ho gy etna ganda sarvive bihar me...yahi pune mumbay me 5 se 6 ghante me hota hai lekin bihar me 15 din me nhi hua...agar mujhe malu hota,,to tata sky kabhi nhi lagata..5 din aur vat karunga phir use bhngar me bejana parega...

Hello,
My sub id is [protected].
I did a big mistake of beleiving on helpline sales boy(named Ankit,ref. call no-1-[protected]) and bought new HD set up box.He have given me wrong commitment and product info.He have just informed me about the HD cost but not informed me about the monthly charge to view the HD channels and also the hidden cost of installation cost for the cable as he said installation is free but hide the cost involved for the cable.Now I am asking either replace this HD box with the simple box or waive the monthly charge for HD channels.But they are not agree to both the condition.They are now saying that we cannot take back the HD box also and not waive the HD Gold Pack charge also. The helpline employee(named Varun,ref. call no-1-[protected]) are even very rude and arrogant as if now I have paid the money to buy the HD box so I dont have anyother option left behind and the ball is in their hand.
This is the trade practice they are using.I would not suggest any body to go for Tata sky and specially Tata HD setup box as there is nothing great about it and you have to pay more for this also without any reason and huge difference.All is same.

Awaiting response

I had taken a new connection with TATA SKY DTH. I had paid the money on May 3rd,2011. Its been 7 days till date I have not got the installation done. Twice I had called the customer care. Thank god they pick the call. On both the occassions, someone on the other end assured me of service within 24hrs. But no response yet. In another 3 weeks I would get my first month bill for something that I am not using. This is state of TATA SKY in Bangalore. I have asked my money to be refunded. My Kind advice... NEVER go for TATA SKY in Bangalore. not sure in other cities

i m a old customer of tata sky id:[protected] with name Gurdeep singh bajwa..
i had been subscribed to family pack (one of the oldest pack of tata sky)
i recharged for rs 1000 for which i was given a bonus of rs 300..that is the total balance was rs1300. i got a call from tata sky that you can subscribe to supreme pack that will be in benefit for you. but i said i will tell you later if i have to do it or not
they changed my pack from family pack to supreme pack without my permission and when i called tata sky customer care they said they cant revert back to family pack as it is not available now.. now i am being charged extra for Kids pack from my balance.
i want my family pack back
private company robs customers like this..huh!

on 22nd nov 2010 i have recharged of my account 4times . 3times by website and 1 time by IVR. the amount get credited to my account and few days back 350 has been debited to my account stating that my credit card bank has asked for dispute and tata has deducted my account recharge and given back if it has happen it should come to my credit card account but nothingh happen no credit to my account and again 350 has been debited stating same so such a big company and doing like that and even no satisfactory answer by tata sky so will any one will help me. The company is responding but asking me to contact with bank where my bank saying charge back dispute cant be initiated without my request and why not ata sky provide me detaisl for the same.

reg
prakash

My Tata Sky Subscriber ID is [protected]
I have paid for an annual package on Jan 29,2011 along with two multi room TV connection for an amount of Rs 9800/- through my credit card.
This payment was taken twice and reversed once on the same day. For the past two days the message flashing on my TV says I have to recharge my account. I was puzzled as I have paid for the entire year and it is valid till Jan of 2012. Subsequently I get an SMS asking me to recharge my account. I called helpline asking why I had to pay again when I have paid for the whole year. I also sent a complaint by
email. Surprisingly I get an answer from your customer care saying that the amount has been reversed on April 29th and that unless I recharge I will not be able to view TataSky. I told them that I have not asked for any reversal and why did such a thing happen. They have no answer to that. I checked up with my bank just in case the reversal had happened. But my bank has confirmed that there is no such reversal. Once again I spoke to your customer care only to be told according to your system there is a reversal and that I will not be able to continue viewing the channel. From May 2nd except for the basic package I am not able to view the full pack for which I have
paid. Customer care office is not giving me the reversal reason nor the details. I am constrained to go in for legal action for this kind of a callous and unreasonable behaviour which tantamounts to cheating. Now we have got one more SMS that the entire viewing is going to be cut. I am attaching a picture of the SMS for your doing the needful. My TataSky has been deactivated now.
A.V. Bhaskar

My tatasky was recharge upto 30april 2011.I have renew it for one year.Company giving taking charges of 10month & giving two month bonus.My registered mobil no.is [protected].Sanjay Kumar Budhia.It is showing recharge upto 9th march 2012.

I am living at 602, Tower 8, Sunshine County Near Ansal Sushant City Kundli Sonepat. I am sorry to say that I am very disappointed by TATA SKY services in group housuing here. There is no signal from last 24 hours but there is no solutions despite many complaints. I request you to remove your dishes from all 17 towers or provide us propper support and services. If your company is unable to provide proper services in group housing then there is no use to install dishes. I request you to take immediate actions and ensure quick solution to fix the central dish or remove your dish from here sothat we can contact another dth provide who can give us quick service. This is second issue in 15 days here. Tata Sky has installed 17 dishes on 17 towers here but there is no support staff for any problem.

Hi,
I have had a tata sky DTH connection since 2008 on my sister name-Jyoti Chaudhary connection was absolutely fine untill october2010 since that time i have been trying to recharge my account with them online on the website-www.tatasky.com it never allows me to recharge the account and gives me the error message "the request could not be processed giving certain reasons" this messages is a website issue as i have used the same debit card to make bill payments month on month with Idea cellular and Vodafone without any problems but from past 6 months i have been calling the helpline for tatasky which is an STD no. paying charges almost for 1/2 hrs everytime trying to sought this out but no help they laways provide me with some activation but never soughts this website issue. i live in a very remote area where the nearest market is 8 kms and the online mode to make a bill payment for me is online u cannot go to a shop and by a voucher. please help.
Gaurav Chaudhary

NOT GETTING REPONSE FROM TATA SKY SERVICE AS I HAVE TO RELOCATE MY TATA SKY DISH.......................

I have recharge of Rs 1000/ to TATASky subscriber id [protected] through INB ONLINE RECHARGE SERVICE. MARCHANT_code pament credit on dated 20th April 2011. But tata Sky informed me that till today they have not received amount of Rs 1000/. My inter net banking reference of debit no[protected] G 48227292. pLEASE REFUND TO MY ACCOUNT

B.N.Mittal

274, Prime Residency, 12th Road
Khar (West) Mumbai 400052
e-mail [protected]@yahoo.com
mobile: [protected]
18 April 2011
Consumer Complaints. in

Dear Sirs,

I am a customer of TataSky for the past several years. I have 3 TV sets operating on a single antena. I pay an annual charge for receiving the channel programs for one set. In addition they charge additional money for the additional two sets. The charge for the additional sets was earlier Rs. 125/- per month for each set few years back, was enhanced to Rs. 150/- and only last month to Rs. 160/- per month for each add on set. Since there is no regulation of charges, the TataSky keep on enhancing these rates arbitrarily and unilaterally without giving any notice or intimation to the consumers. They simply reschedule the payment made in advance to them by hiking the rates and do not provide any account of charges levied. By charging Rs. 10/- more for each month per set, they would recover from me additional Rs.240/- per annum, which will come to crores of rupees at State level and much more at National level, without being accountable to anybody. My repeated, inquiries, objections and requests not to enhance the rates, have not evoked any response except the telephonic advice that it is the policy of the company! I have also requested their parent and holding company - Tata Sons Ltd., to intervene into the matter,but without any response from them. The TataSky does not give any postal address of it and insist on our writing to them through their e-mail address '[protected]@tatasky.com' and respond verbally through operators on my registered mobile number [protected] leaving no chance to correspond or record. This practice of TataSky is arm twisting of customers and against the law of Monopoly Act and the enactment of Consumer Protection Law.

I shall be grateful to receive your guidance and support in the matter.

Yours faithfully,

B.N.Mittal

I had requested for an uninstallation & installation at a new address. their technician used to call up every morning saying we are coming today for uninstallation in the evening but that never happened. When we requested for reinstallation where the building had an internal wiring done for cable & telephone, the technician bluntly refused & used abusive language saying that we will not install the dth thru this connection. we will provide connection only through external wire. is this really the kind of technology tata sky provides to its customer

We want to submit our complaint against TATA Sky connection. It was kept blocked from last three days without any reason. When we have enquired about the closure then we found very irresponsible response from customer care and after regular follow up only it was informed that this connection was black listed due to piracy. We surprised to know that after having a mega connection with add on connection how piracy can be done. We also insisted customer care of TATA Sky to send their inspector immediately and inspect our connection but no proper response received from their end. It is very much disappointing that even though we do not have any fault and calling for total investigation no action has been taken from them. The connection is still not restored and not even they have sent anybody for inspection. We are losing our money and time both as mega package is only for a fixed period of one year. We want a complete investigation and if the problem is not attributable to my end then an appropriate claim for this harassment and wrong allegation shall be applicable to me. Please take up this Tata Sky and resolved it immediately.

I had bought the TataSky HD just 2 months ago at the cost of Rs. 2,700 (Subscriber ID [protected]). At that time I had enquired about the Tata Sky HD plus. I was informed by the executive that there is no Tata Sky HD Plus connection available. After two months TataSky has released the new HD Plus connection but is not offering any replacement option for old customers. We are ready to pay the difference in cost from the TataSky HD and Tata Sky HD plus. However, we were told that we will have to pay the entire amount of Rs. 4,000 for TataSky HD Plus. That means that our newly bought TataSky HD box will become useless.
I think this is cheating and TataSky should offer replacement of connection to customers at differential cost.
Please advise if there is a solution to the issue.
regards
sanika jain

i have a logged a complaint on 1st apr 2011 with tata sky and the engg visted my place on the same day and told me that my digicomp was not working and needs a replacement and he told me that he will do that by 02.04.11 morning 10 am and today i writing to on 05.04.11 and still my problem is not sloved,its more then 4 days that i logged the complaint.on 04.04.11 i had a word with there call centre executive named Dhaval Dave, ketan, and there technical head HUZEFA MOHAMED they told me that they dont have digicomp boxes for replacement and i have to wait for more 2 -3 days to get a replacement of my digicomp after that he told me that he can't do anything more then this and told me to wait for more 2-3 days.
i just have a small question to ask that TATA Sky is a big name in the market and they only dont have digicomp for replacement in mumbai, and on another hand they give promises to slove the complaint in 24 hrs and not only that they also provide installation of new connection with in 24hrs. so it simply means that they have digicomp for new connection not for the exsiting customer to replace.it means we are fool to take a connection and make the payment on time and bound to get this kind of services from the service provider.
ref: complaint reference number is SR[protected]. filled on 04.04.11

SUBSCRIBER- [protected]
Problem of Dgcard I have requested to tata sky with last 15 days but till date, this is not done. I was regularly called & discussed my problem with there customer care for assistance but no action takes place. I am also feeling much tense because, i was lost the chance to watch the Final Match...My account balance is Rs 385 and use this balance 25.05.11
I have request to pl give my balance back to my subscriber name so I can closed Tata Sky
& take other option. Tata Sky service is very poor

I was requested for relocation of tata sky dth on 28.03.11 but till date, this is not done. I was regularly called & discussed my problem with there customer care for assisstance but no action takes place. I am also feeling much tense because, i was lost the chance to watch the semifinal & final of India in ICC World cup. Now I want to launch a complaint against Tata Sky & also want to know -
1)Is there any provision for compensation
2)Is there any boundation or law for maximum time for relocation process.
3)At last, if nothing possible, then i want to surrender there set top box with antena & reimburse/return my expense on this service.

My name: Sarwesh Singh Tomar
Mobile No: [protected]
Mail: sarwesh.[protected]@gmail.com

Hi I am using he Tata sky set top box. Recently i got a call from them regarding an offer, to get the Supreme Sports pack annually for a recharge of 1200. After the recharge is done, they are not changing the package and i am not getting these new channels. Still i am getting the old channels. The customer care says that the offer packages are to be changed by the back end team. I have waited for more than 36 hours, still no one from such team is calling me. It is just waste of time with these tata sky. They dont provide the enough information. They cannot handle any work , they dont care for the customers. I have been calling them daily 4-5 times and every time it is a different story from them. I suggst dont rely on them.