Tata Sky Complaints & Reviews

my suscriber no is [protected] on my name of Jay Bhilare . Ihad paid full amount for tatasky+hd of 6545 rs by credit cardon the date of 11-06-11.Being paid full amount they have not done the installation yet and i have been continiously following them for the installation but they dint showed the intrest in my case.Since last sunday i have talking to their Seniors there names as respectivly Atul, Santosh,Bhupen,Suchitra All are Supervisors of pune tatasky.
I have completly frosteted every time i have follow up to them and they just say tommro it will done but it dosent. so kindly look into my matter urgently
Thanks
Jay bhilare

My subscriber id id [protected].Not receiving signal on tatasky.. almost since 1 month now.. Complained on there customer service 3 times... 23 May , 12 June, But problem is not solved.Again i just called up customer care with some hope on Firday( 17 June) .. I was told that since i am a premium coustomer they would solve my problem by saturday.. on saturday i get a call , technical person would visit my place by sunday.. Sunday evevning , i complain again.. then i get a call back saying monday morning some one would visit my place.. no one turns up. Monday evening i call up , since no has still visited my place .. please note.. i have made atleast 30 -35 calls.. each on 10-20 mins ( as they keep you on hold). .. This is how Tata sky is givng there services to there premium customers...
Pathetic Service , pathetic technical team... .. Pathetic customer care...

My connection is having problem with distorted picture and no signal. Complained to Tatasky. A service technician was sent from Chennai in the afternoon who within a few minutes restored the service. He literally ran away in his motorcycle without explaining the problem and before being called back again. Within a short period the same problem started. For this 2minute job Tatasky has charged Rs.125/-. Wihout solving the problem why I have been cheated. Should I stop the service though it will not make any difference to the provider as there will be enough opportunity to cheat others. I think all should refrain from DTH service specially Tatasky and better to switch over to cable service provider.

My set top box of my Tata Sky has been giving trouble for some time. The green light on the box does not come on. On 13th June, 2011 I made a complaint and requested Tata sky to send their technician to the house on 15th June,2011 at 2 p.m. or thereafter. I waited till 6pm and no one came. When I phoned Tata Sky I was told that my appointment was rescheduled to June 16th at 11am. No one bothered to inform me about the change. it was only because I phoned that I was told about the change.
the technician who was supposed to come today at 11am phoned me at 3.30 pm to enquire if he could come. since today was not convenient I told him not to come.
I also requested Tata sky to put a hold on my account balance till my set top box is repaired.

I am an existing customer of Tata sky. I paid Rs. 3999 for the installation of Tata Sky +HD set top box through online payment in advance. Now the engineer comes home and tells me that i need to pay Rs. 500 more for a switch which has to be installed at my house. When i contact the Customer Care they tell me that money cant be refunded, so i have left helpless. Very poor services, i dont know what should i do???

My set top box was not receiving any power, there was no light in the on/off switch.
i made the first complaint on 7th june, 2011(priority complaint)
later, till 14th june i made repeated complaints to the tata sky helpline as well as to their engineer who had to come and repair.
the following are my grievances:
1. the engineer told me that he shall not come and i should not make any more complaints.
2....

Suspected defective Digicomp. This is leading to picture distortion and NO- Signal. Complained and attended by service technician assuring trouble free service. But the situation is still persisting.

Sir,
No compensation has been received from Tata Sky against my complaint. My wife was in in the hospital and suffered for no fault of her and the culprit is roaming Scot free. The total expenditure on her treatment till now has come to more than Rs. 80,000/-

I have Tata sky connection consumer no.[protected]. It was not working. On 9th of may my son complained to customer care center at 1.29 P.M. Complained registered with customer care center for its repair. The above named executive contacted my wife at her mobile number [protected] several time at 6.00 pm she was near Mewar institute, Vasundhra, Ghaziabad on way to her home at 2B/606, Vasundhra, Ghaziabad. My wife was on rickshaw and he (Gaurav) mobile number [protected] pulled the hand of rickshaw puller and dragged him with my wife sitting on it. My wife and rickshaw puller both refused him not to do so but he forcefully pulled the hand of rickshaw puller. Rickshaw overturned. Rickshaw puller bled profusely as told by my wife and my wife was injured and got multiple fracture in her wrist (hand). She was taken home by some passerby and got first aid and directed to hospital for further investigation/Treatment. She was taken to Yashoda super specialty hospital, Kaushambi, Anand Vihar, Ghazibad by my brother- in- law and taken to causality and X-rayed. The doctor told us that she has broken her wrist bones radio ulna to be precise. She was operated next day by Dr. Devender Dave and plate was fixed on her wrist. I paid Rs. 14,000/- For fixation of plate and deposited Rs. 50,000/- With the hospital she was in the hospital for five days upto 13th of may. Estimated expenditure on her treatment till now is more than Rs. 80,000/- and still she is not able to do her daily house hold work. A case of MLC has been registered with Indra Puram police station, Ghaziabad. No action has been taken against service executive of Tata sky. An FIR has been lodged against him at Indra Puram police station under milder section of IPC and got bail next day. Strict action should be taken against Gaurav for causing injury to my wife as well as rickshaw puller who is unknown/Unidentified. No one from Tata sky came to my home to inquire about the condition of my wife neither we got any compensation from Tata sky.

Company’s address;

B-116, Shalimar Garden Extension- 2
Sahibabad, Ghaziabad, U.P.
Pin 201010,

Phone number of tata Sky:
[protected], [protected], [protected], [protected],[protected], [protected], [protected], [protected],

I booked Tata sky HD set top box on 10th May. Tata sky has not installed the set top box even after continuous followup then I decided to cancel it. I have 6204 rupees for set top box and one year subscription by credit card.

I have cancelled tata sky connection ([protected]-subscribe number) on 20th may and got a confirmation #1-[protected] against cancellation/Refund. Tata sky customer care executive mr charan told me that I will get my money back to credit card in 10 working days but its not happened. I again called tata sky customer care department and tata sky had told me that it will take 10-15 working days and I will receive call from tata sky for the same now today is 22th working day, not received any single call from tata sky.

I dont know what to do now.. please help me in getting my money back.

Thanks in advance.

Vikas Porwal
[protected]
vikas.[protected]@yahoo.co.in

I recharged Rs500 on June 3rd 2011 to bring my balance to over Rs 525. I have a grand pack of Tata Sky Packages. On June 6th, my balance dropped to less than Rs.50. When I called them they said they have lodged a ticket and will call me back in 24 hourts. No calls. I called again June 7th and I was told someone will call me in 12 hours. No calls. I called again June 8th and I was told someone will call me in 4 hours. No calls. Again I called on June 9th and someone told me I will get a call in 10 minutes. No calls. I called again on June 11th and was told I will get a call from billing team in an hour. I got a call from a billing representative saying that I was overcharged in November of 2011 and for that they are charging me now! I am not able to validate this but I question this. But I was not informed by any Tata Sky rep of the overcharge. I neither got a call nor got any notice on that. Again I never got any information (email, call or letter) to inform me that they are charging me in June 2011 (nearly 7 months after that fact) for what hapenned in Nov 2010.
Are the customers being taken for a ride? Why are we at the mercy of ludicrous service companies like these? I feel cheated as I have no means of verifying what they are saying.

Ram

I am customer of Tata Sky residing in Mumbai/Pune. I have this DTH for last 4 years in Mumbai. Except for once instance where Tata Sky had charged me exhbordinatly for fixing something from their end. But, this was almost 2 years ago and they had right fully refunded the amount.

Today, 9th June 2011, I again face with a severe concern.

In Pune Bavdhan a residential complex called Zinnea uses Tata Sky as their single DTH provider. Assuming Tata Sky do provide good service and have good reputation we had recommended for the same. Tata Sky did the initial installation in the building and I believed everything was fine until the following incident.

4th June 2011

I purchased a set top box from Tata Sky last saturday 4th June 2011.

5th June 2011

No call from Tata Sky. Nothing happened the whole day. I followed up with Tata Sky and scheduled the installlation.

6th June 2011

The installation process started on Monday 6th June 2011 (I expected such a small matter like installation would have happened with 24hrs). Till Monday afternoon the so called technicians who had arrived at our place were unable to install. They identified that the problem should be in the Central dish on the terrace. This means the entire building was blacked out.Assuring a quick resolution the engineer went away.

7th June 2011

Nothing happened. No one turned up. (quick service !!!)

8th June 2011

After followup for several times someone turned up at 7 pm on Wednesday 8th June. He went away saying he doesnt have the right apparatus (!!!) to do the job. I informed about this to Tata Sky call center. They assured a senior engineer will be at our place by 10am sharp ... :)

9th June 2011

Someone turned up early morning (!!!) by 11:45 am. Not an engineer the same person who had come the day before. Since there was electrical outage at that time he went away promising will return. We informed when the electric supply restored. He worked on something and tried a couple of things. No luck till now. I have informed about this to Tata Sky call center. Hopefully something should work. Tomorrow I plan to return the set top box and move to some other DTH service. We would discuss this in out residents forums about shifting the entire service to some other provider.


Also, I need to check if I can turn off the DTH service at my Mumbai residence.

TATA SKY OPERATES THROUGH CALL CENTERS THE STAKEHOLDERS OF THE COMPANY INVOLVING TATA AND STAR AND NOT ACCESBIBLE FOR ADDRESSING GENUINNE COMPLAINTS

THEY HAVE BEEN PAID RS9400 UPFRONT FOR 2 TV SATELLITE POINTS IN THE SAME RESIDENCE. THE PROMISE OF SERVICE WAS FOR A FULL YEAR TILL NOV, 2011 HOWEVER I RECEIVED A REMINDER FOR RECHARGE FOR SECOND TV LINK ON 31ST MAY, 2011 AND SINCE I DID NOT PAY UP THE LINE HAS BEEN SWITCHED OFF BY TATASKY EVEN THE FIRST TV CHANNELS HAVE BEEN REDUCED SUBSTANTIALLY NAMELY THE ENGLISH NEWS CHANNELS, THE SPORTS CHANNNELS AND ENGLISH MOVIE CHANNELS HAVE BEEN REMOVED,

I AM SURE THAT THERE WOULD BE MANY MANY SUCH CASES OF INJUSTICE BY THIS COMPANY WHICH NEEDS TO BE INVESTIGATED

ID:[protected]
NO signal is recieved....when remote power button is on....we had informed the service provider but they still not entertained us....
after his assuranc to provide service immediately but we are paying daily charges without viewing it......kindly send someone to repair it....hoping for your early response.......


S.L Ghosh, C-36,C.M.P.D.I. Colony seepat road bilaspur [C.G.]
mob:[protected] ...........

To Tata Sky (Custmer Care)


Sub:-Complaint regarding no telecast of all channels

R/Sir,

We have already informed four five times. Still no action is being taken.

Please look in to the matter immediately.

Thanks

JS Chahal

Purewal Campus Jubbar

[protected]

Id [protected]


Regards
J.S.Chahal

RESP. SIR, I MADE A BILL DESK TRANSACTION OF RS. 4904/- RS. THROUGH SBI INTERNET BANKING TO BUY ONLINE TATASKY DIGICOMP STANDARD INSTALLATION WITH ANNUAL GRAND SPORTS PACK . AFTER THE TRANSACTION WAS SUCCESSFUL DUE TO FAULTY INTERNET CONNECTION TATASKY WEBSITE WWW.TATASKY.COM COULD NOT PROCESS MY REQUEST AND NOT GIVEN ME ANY SUBSCRIBER ID OR OTHER REFERANCES. I VE CALLED MANY A TIMES TO THEIR CUSTOMER CARE NUMBERS SINCE THE TIME OF TRANSACION WHICH WAS 08.00 PM OF 29/5/2011.STILL I VE NOT GOT ANY CONFIRMATION FROM THEIR SIDE. BILL DESK TRANSACTION REF. NO. IS MSBI[protected]IG52559168 TRANSACTION TO [protected] TATASKY.

Hi,

My name is Sapan Hasrajani.
Subscriber ID [protected].

I had subscribed to a Long Duration Pack of TATA SKY.
I paid Rs.1760 for one year subscription to New Economy Pack.

Issue is that they have dropped Set MAX channel from this pack without authorization.
I don't know how many other important channels they have dropped from this pack.
Now if I want to add this channel then I have to pay Rs.16 every month additionally.
This is unfair trade practice & that too from a reputed brand like TATA. Please guide.

Tata sky DTH cost Rs.999.00 + installation charges Rs.200.00 paid on line through credit card on 17.05.2011. They have confirm it will take 7 working days, but regreat to inform till date they have not installed despite several phone & follow up. We have hard earn money of Rs.1199.00, Tata Sky not given any positive feed back about installation of the hardware etc. Our Tata Sky Subscriber ID no: [protected] & Tata Sky Transaction ID: DS[protected] Dated - 170.05.2011 & BillDesk transaction ID: MHCC[protected].
This type of service from a reputed service provider like you is not appreciated.

Hoping an immediate pro active action is solicitated.

Thanking you

I paid Rs.9300.00 & Rs.2599.00 on 20/04/2011 for multi tatasky DTH Service connection at my house at Salt Lake, Kolkata-700091 . Tatasky people installed the services on 21/04/2011 with hazy picture service . Since then they have sent 7 tecnicians on various dates to rectify the defects but failed . As more than one month have lapsed for tatasky to provide proper DTH Service to me after they installed the connections I demanded refund of payments & withdrawal of improper service . But now they stopped evev acknowleging complaints.

Tata sky is one of the most inefficient service providers that i have come across so far. If there is anything that Tata sky proactively and efficiently manages that is hounding you with reminders for account recharge.
I had recently uninstalled the Tata Sky dish due to building renovation work. Post the renovation, i have been following up with Tata Sky since 8.5.11 TILL DATE for reinstallation of the dish. After numerous calls and follow ups an engineer from the service office decided to grace with his presence. He fiddled with the dish for a while with no idea as to how and where it needs to be installed. Even after we suggested that he install it at the same place where it was, he ignored it and decided to rely on his own astuteness. We were unable to receive any signal, and while he took his own sweet time to figure out it got dark and he promised to return the next day and fix it. As you might have guessed, he dint return the following day or the next. We again had to call up Tata Sky and repeat our story. What we got in return is another promise and a reference number. After 10 more calls the next day, FINALLY another engineer visited us with no solution to the problem. The next day when i call up the helpline, the totally apathetic customer service associate tells me that my account flashed the message that the matter has been resolved. This obviously wasn’t resolved. I had to again go through the whole storytelling session, and i got a reference no and an empty promise yet again. I have been following up with the customer service till date and the problem is not fixed. Even today when I called the customer service, they say the a/c shows the matter is resolved and I am honestly tired of going through the whole process and telling them my story a zillion times. Inspite of their totally inept service, they have efficiently deducted my recharge package charge and the reinstallation charge (Considering we haven’t received signal or have been able to view a single channel since the last recharge, neither has the dish been installed correctly).

When I Googled Tata Sky, I figured it’s just not me who is going through this ordeal. There are massive amount of complaints against Tata Sky and a lot of them being about the reinstallation service.

Coming from brands like Tata and Star, it’s a shame that I and hundreds of other customers have to go through inefficient and draggy call centre associates, unskilled engineers, disrespect for the clients time, money and contemptible service.

I want to bring your kind attention regarding the Harassment being made by Tata Sky, My Customer id is [protected].



On 7th May, 2011; I had given the request for relocation wide ID No 1-[protected], where as I had removed the dish from my old house and after that one of your engineer visited and installed the Dish at new house but the Dish was not installed properly and he informed that an extended stand has to be installed worth Rs 500 to receive better signal, while my new house does not have option of installing the dish at terrace, after intimating this information, engineer went and said you will get further information from helpline and some body willc all you back with details pertaining to new stand.



After that 2 days passed away and neither I received any call from Tata Sky nor that Engineer turned up with New Stand, since then my wife or myself is calling Tata Sky help line and every time a new compliant id numbers are issued, the details of id no are as follows



1-[protected] Dated 7th May, 2011



1-[protected] Dated 12th May, 2011 generated by Mr Surendra (Customer care Executive)



1-[protected] Dated 15th May, 2011 generated by Mr Vikram (Customer care Executive)

1-[protected] Dated 15th May, 2011 generated by Mr Rajeev (Sr Customer care Executive)

1-[protected] Dated 17th May, 2011 generated by Ms Pushpendra

1-[protected] Dated 18th May, 2011 generated by Mr Deep

Apart from that we had interacted with other customer care members like Mr Himmat, Mr Wilson etc……etc………over TATA Sky help line and were literally begging to resolve the problem.

After talking to these executives over so called Tata Sky help line, every time a call use to come from Ms Deepika ([protected]) from Delhi with lot of commitment regarding rectification of the problem by next day.

Following Engineers had visited my house and promised to bring the new Stand by next day, so that dish could be installed properly to receive the signals properly.

Mr Chandra Bhan ([protected])

Mr Ashok ([protected])

Mr Uday Kumar ([protected])

Subsequently above mentioned Engineers never turned up next day nor they conveyed any message to us for any delay or not coming to my house with so called new stand, while I only called them for reminder and we use to get the reply that your call is allotted to some body else and he is not responsible any more with my problem for further details they asked us to call back to Tata Sky help line again.

While calling back to so called help line above mentioned customer care executives use to tell that your call is closed, where as I was surprised every time that how can my call is closed without resolving the problem that too with out taking any feedback from me neither over phone nor in writing.

It was more painful to learn today that while I checked my online account over Tata Sky website, for my surprise my account was debited Rs 125 twice, i.e Rs 250……that too my problem was still not resolved by such horrible team members of Tata Sky.

Calling the Tata Sky help line is again a terrible experience as every time you are attended by new customer care executive and you have to explain entire story in full details from Scratch……that too with lots of pause from these executives and every time it use to take approx 25 to 30 mins in explaining the entire story that too on STD telephone call.

Again yesterday evening, I had called Tata Sky help line and again conveyed my unresolved problem to Mr Rajeev, who was not able to reply confidently…..further this call was transferred to Mr Amit Kaval (Team leader based at Mohali) against my request to talk to some senior personal in Tata Sky, who has again shown me the hope that my problem shall be resolved by today 19th May, 2011 by 11 AM in morning and who has promised me that my account shall be credited for 13 days, as my TV set is not operational since last 13 days (I had opted for annual package) and including Rs 125 (which was debited twice) as per my account information as on 18th May.

It is very surprising that in today’s competitive scenario where customer is always treated as King/God, organization like TATA are dealing the customer care services in such a cheaper and unprofessional way, where customer complaints are getting closed with out feedback from the concerned customer and no body cares to reply back for resolving the unresolved problems pertaining to their existing customers, I am sure with such approach competitors like Reliance, Bharti, Videocon and others had great opportunity in Indian market at the cost of TATA.

I am in no doubt my complaint should be taken care on high priority, looking forward for a solution with a positive reply from any of the concerned from TATA / TATA Sky.



With Warm Regards,



Amit Gupta