Tata Sky Complaints & Reviews

DEAR SIR,

I HAVE PURCHASED LG32 LD 345 LCD TV AND HAVE GOT FREE TATA SKY
CONNECTION WITH FREE INSTALLATION WITHIN 72 HOURS OF ACTIVATION THE
COUPON.

MY REQUEST ID -[protected]

I HAVE ACTIVATED THAT COUPON AND REGISTERED MY INSTALLATION ON
26.03.2011 08.00PM,THEY HAVE CONFIRMED ME THAT THE CALL WILL COME FROM
TATA SKY ENGINEER DO INSTALLATION WITHIN 72 HOURS.


BUT NOBODY HAS RESPOND FROM TATA SKY SINCE 72 HOURS,

THEN I HAVE REGISTERED 1 COMPLAINT IN TATA SKY CUSTOMER CARE REGARDING
INSTALLATION AND THEY HAVE PROMISED ME TO DO INSTALLATION BEFORE 72
HOURS.

BUT I HAVENT RERCEVIED ANY CALL OR ANY PERSON FOR INSTALLATION.

I HAVE CALLED CUSTOMER CARE FOR 4-5 TIMES BUT NOBODY HAS PROVIDE ME
THE INSTALLATION.

SIR, I HAVE PURCHASED LCD TV OF RS. 25000/- TO SEE MATCH -WORLD CUP
2011 AND I HAVE MISSED THAT GREAT MATCHES BECAUSE OF THE POOR SERVICE
OF TATA SKY.

SO I HEREBY REGISTER MY COMPLAINT AGAINST THE TATA SKY FOR THEIR BAD
SERVICE AND INCONVENIENCE FACED BY ME.

PLEASE PROVIDE ME GOOD SERVICE AND WEAVER FOR THE INCONVENIENCE FACED
BY ME BECAUSE OF TATA SKY.

THANKING YOU.

YOURS FAITHFULLY,

PRAGNESH SISODIA

MY REQUEST ID -[protected]

MB. NO. [protected] , [protected]
BANGALORE

Reminder


-----Original Message-----
From: Sofia G Vora
Sent: 03/28/2011 1:44 PM
To: '[protected]@tatasky.com'
Cc: '[protected]@yahoo.co.in'; 'Complaints India'
Subject: RE: Tata sky


Dear sir,

My subscriber no [protected]

Till date we have not solve our problem & last 15 days nobody care for resolve customer problem

Yesterday I recd 2 call from Taka Sky & they gave promises to resolve our problem but till date we have facing the problem & we can not operate our TV on my account balance is 710 in 12 feb 2011 for use 15- may-2011 we have balance Rs 400 in our account

So if you can not able to solve our problem pl give my balance amount to my subscriber id name "Gulammohamed A Vohra" so we can pay amount to our cable operator.





-----Original Message-----
From: Sofia G Vora
Sent: 03/26/2011 4:54 PM
To: '[protected]@tatasky.com'
Cc: '[protected]@yahoo.co.in'
Subject: RE: Tata sky

Dear Sir,

I have contacted on help line last 3-4 days & today also
They have told me our engineer phoned me before come but last 3-4 days we are waiting for his call
In our subscriber detail we mention our phone number also and they confirmed


Our change add Town 22 Mithapur
My phone no [protected]

We are facing this problem last 15 days

So Pl does needful

Thanks
Sofia

---Original Message-----
From: [protected]@tatasky.com [mailto:[protected]@tatasky.com]
Sent: 03/26/2011 4:15 PM
To: [protected]@yahoo.co.in
Cc: Sofia G Vora
Subject: RE: Tata sky



Dear Mr. Gulammohammad Abdulkada Vora,

Service Request Reference Number: 1-[protected]

With reference to your E-mail dated 25/03/2011 08:32:31 AM, expressed your concern regarding digicomp.

As we are unable to reach you, kindly provide your mobile number and our engineer visited your place at Golden Jubilee, Quarters No. 11,Mithapur, TCL Colony, Mithapur, Jamnagar-361345, Gujarat and found that you are not availabe at the mentioned address.

Hence, we request you to provide us the correct address so that we could help you better.

For any further assistance, please feel free to write to us at [protected]@tatasky.com. You also have the option of calling the Tata Sky helpline at the below numbers

From MTNL/BSNL :[protected]

From West : [protected]

From East/South : [protected]

From North : [protected]

Thank you for your valuable association with us. Assuring you of our best services at all times.

Warm regards,

Nivedhana Chandrakanth
Tata Sky Customer Care



Dear Mr. Gulammohammad Abdulkada Vora,


Service Request Reference Number: 1-[protected]


With reference to your E-mail dated 25/03/2011 08:32:31 AM, requesting for the Tata Sky statement of accounts for the month of  please find attached herewith the same for your reference.


We would like to take this opportunity to inform you of a more easy and convenient way of accessing and viewing the statement on our website www.tatasky.com. The procedure to access the statements is listed below for your reference<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />




Log on to www.tatasky.com
Log in by using your Subscriber ID and Password
Click on My Account
Select My Monthly statement
Click on Click to View Bill





You can view your last 10 transactions and last 6 months statements on your account on www.tatasky.com. You can also use a host of other additional services such as carrying out a recharge, ordering a showcase by logging on to the web portal.





For any further assistance, please feel free to write to us at [protected]@tatasky.com. You also have the option of calling the Tata Sky <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />helpline at the below numbers





From MTNL/BSNL :[protected]


From West : [protected]


From East/South : [protected]


From North : [protected]





Thank you for your valuable association with us. Assuring you of our best services at all times.





Warm regards,








Tata Sky Customer Care

[THREAD ID:1-4GCVQ8X]



-----Original Message-----

From: [protected]@tatachemicals.com
Sent: 25/03/2011 08:27:47 AM
To:
Cc: "Complaints India"
Subject: Tata sky


Dear Sir,



I have registered a complaint against the whole help desk process. My subscriber ID is [protected]


First of all I have registered a complaint regarding "setup box not working & not on TV set"
Then three or four times I have contacted on help line number but nobody solved our problem and we were deprived to watch the TV throughout last 3-4 days.

Nobody has come and fixed that problem . and give me wrong information I have already contacted the helpline nos. for 3-4 times for the past 15 days. & give other mobile number to help & repair the D G com on chargeable basis

Its not correct & we have already paid Rs 500/- on your scheme




I am very much disappointed.

So pl give my balance amount to my subscriber IDs Name so I can disconnect the Tata sky or replace set up box at earliest FREE OF COST



Kindly resolve our proble without any delay because we lost out money



Thanks

Sofia


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Hi,

I purchased the Tata Sky HD Plus with video recording about 10 days back on 19th March 2011 & am still waiting for it to be installed after several enquiries & complaints to the customer service. I stay in Gurgaon so not some far off village where the service can be tough to provide. I have tried everything & spoken to senior supervisors who have promised me installation on the next day however today is the 28th of March 7:45 pm & no one has come to install it yet. I have again been asked to wait till tomorrow however this time I have asked them for a refund for which the supervisor told me that it will take about 7 days.

I paid Rs. 9300.00 by credit card & took their best product with the highest paid "Jumbo Combo" package & all I got were half rude answers from customer care executives trying to keep their call times low.

Cust ID: [protected]

I made atleast 15-20 calls to them of 10-20 minutes & got totally harrased till the end.

I would not recommend anyone to buy it because their standards of service are so poor. God forbid if someone has to ask them to fix something cause they are horrible right after taking your money.

Thanks,

Saurabh

Hello There,


???????????????????????????????????????????
Installation is still due and there is no communication.

Regards,
Rrajevv Vyass
[protected]
Director - Safe Point.
Mumbai

----- Forwarded Message ----
From: Rrajevv Vyass <[protected]@yahoo.in>
To: [protected]@tatasky.com
Cc: [protected]@tatasky.com
Sent: Fri, 25 March, 2011 12:21:15 PM
Subject: Fw: ID-[protected]. Multiple Issues with customer care team.

Hello There,

My subscriber ID is - [protected] Mumbai.
From bottom of my heart... I am completely disappointed with the services from Tata Sky... Completely fed up would be the right word for Tata Sky and Tata Sky associates.

I have 2 connection at my Santacruz home, Tata Sky Plus and a normal Tata Sky PVR. I would like to move normal PVR at my office. I have been chasing people from post to pillar and calling them on daily basis to relocate my connection to my new office.I had assurance from your team members that it would be done and your service engineer will call me. After doing various follow up calls for installation of dish at my office. One fine day I realized from your floor manager that relocation with the same ID is not possible and I will have to get a new ID for the same.

My question to you, Why wrong information is given to us ??? Every time I call and I get different answers.

At the same time your floor manager also agreed and accepted the fact stating ''Sorry for the wrong information". Do you think sorry makes a dead man alive.

Secondly, since I have agreed upon relocation with a new ID. I have been chasing Tata Sky assocaites on daily basis and still the installion is not done yet.
How many more calls do you expect from me.
Kindly check the history, I would have called more than 10 times.

If the company expects only educated people to buy Tata Sky than you must advertise in that manner.
Do you expect multiple calls at your call center???
Do you expect e-mail ???This would not be possible for a lay man. Isn't it ????????????????????????????????????

Understand the ground realities. Because with such conditions a lay man would never be able to look forward for any resolution and thats my genuine feedback to the organization.

Any product sold should have a better back up and I am sure you would agree.

I look forward for your immediate resolution.

Also check the mail below, which I had sent you in past. Issues...Issues and Issues..............

Regards,
Rrajevv Vyass
[protected]
Director - Safe Point.
Mumbai.

----- Forwarded Message ----
From: "[protected]@yahoo.in" <[protected]@yahoo.in>
To: Tata Sky <[protected]@tatasky.com>
Sent: Thu, 3 March, 2011 2:11:53 AM
Subject: ID-[protected]. Multiple Issues with customer care team.

Hello there,

I am putting forward my point with deep grief. I hold 2 connections from Tata Sky and I belong to Premium category. My subscriber ID is [protected]. I hv Tata Sky Plus and a normal Tata Sky Set top box. This morning, I hv upgraded One of my connection to Tata Sky HD. That means, now I hv Tata Sky Plus and Tata Sky HD. Surprisingly your system engineer was suppose to visit at my residence for configuration, but there was no communication from your team, neither there was a call. This noon I called at customer care Dept. I communicated my problem for configuration of HD, your associate ws not ready to understand and he was absolutely rudeless wt me. Very sad behavioral issue faced by me. Worst part is that my number [protected] (premium number) has been registered in your system for Mr Vivian (God knows how). May be someone is misusing my number in your database. Do this changes on ASAP basis. This eve I called again and Mr Bhushan promised me that I wld receive a call in nxt 30-60minutes. This commitment failed again. Every time I make a Call at Tata Sky I am always disappointed. Your customer care team needs a serious attention (with no offense). Pls train them to understand customers problem and does not create confusion.

Resolve my cell phone number issue and send your engineer to fix my problem.

I wld also like to rate Viva marketing as negative dealer in Mumbai for giving false commitments.

Hope you take my feedback positively and work upon it.

Regards,
Rrajevv Vyass
[protected]
Director - Safe Point.
Mumbai.
Sent from BlackBerry® on Airtel

I bought a TATA SKY connection froma dealer ABABA from raipur. We requested a certain package as per the list as TATA SKY has been advertising that choose your package. But dealer insisted that we should go for the package which he suggested. But we categorically told that we need the package which we have suggested. But while registering he gave me the Package which he had advised. When I called him saying why he nas not given the package which I suggested he said Now i have done it and the package cannot be changed for three months.

So even if TATA SKY has been advertising that Package is as per your choice It is not so, there are hidden terms and conditions which dealers wont tell you. Pathetic.

We are regular customer of tata sky in our city from past so many times and our customer ID is [protected]. Now after that we apply for New Digicard tata sky service for which new customer No.[protected] was given on dated 17.03.2011 but apart form that day the service has not been started yet and we personally have requested so many times to the authorsied dealer of tata sky in our city M/S Ganesh Enterprises, Opp DRM Office, Bikaner but no responnce is given and according to the rules lof TATA SKY service has to start in 24 hours but after making so requests they are givieng no responce so please direct the service provider to start my service and also pay me Compensation for my mently harasment as i have toleranted. Name of service provider is Rakesh mobile no. [protected]. Please take necessary step and correspodance to me on my email ID [protected]@yahoo.com.

My Tata Sky ID no. Is [protected].

It has been a nightmare for me since I installed Tata Sky connection at my home. Earlier, I do not even remember if I was ever bothered by the cable TV and it never used to be in my mind..But, since I have taken Tata Sky, it seems my only objective in life now is to manage the Tata Sky connection.

I Got this installed on 28th Feb this year and it came with one month free of Rs 380 plan (including sports channels).

It was supposed to be installed at 11 am, where as their people turned up only At 4:30 pm.

Two days later, when I was waiting to see a world cup cricket match, to my utter dismay and shock, I found all the sports channels went off showing me a message that those were optional channels not included in my package.

After umpteen calls, sports channels came not untill one complete day was lost.

On 7th, I was in USA when I received my wife's sms that Tata Sky connection has been withdrtawn since we had not paid Rs 100 for extra cable used during installation. I had paid Rs 100 to the installation people the same day the connection was installed. I had to call Tata Sky from USA spending thousands of rupees on the international call to get my connection back next day.

Fearing about the fate of my connection once the one month period is over, I decided to re-fill in advance and change my plan for subsequent period. To my surprise, the call center people simply put me on the IVRS for payment without asking which plan I was interested in from next month. I forced them to mention in my account the plan I was choosing for the next month lest I should be bothered again by disconnecting my connection once my free period is over.

To my horror today, when I was in a business meeting, l received a call from Tata Sky call center asking me the plan for which I deposited the amount.

I thought Tata Group was one of the very few value and system driven organization. Was I wrong? Will some one pay heed to my agony?

Neeraj Goel

My name is Kaushik Desai. I am a Tatasky subscriber. My subscriber Id is: [protected]
I had ordered a new Dish for my Tata Sky digicomp as my current Dish got accidently broken by some workers. I ordered for a new dish on 17/03/2011.

I was told that the new dish will be delivered in next 24hrs. But no one came. I called them on 18/03/2011 evening and again I was promised that the dish will be delivered on 19/03/2011 morning. But no one came. Again we called, and now they say that the dish will be delivered by 21/03/2011 morning. Again no one came. Now I call them again and they say that the dish will be delivered by 22/03/2011 morning. Till now all I have got is complaint ids:
1-[protected] (for delivery on 19/03/2011, 11:00 hrs)
1-[protected] (for delivery on 19/03/2011, 18:00 hrs)
1-[protected] (for delivery on 21/03/2011, 14:00 hrs) (on phone I was told, delivery will be done on 20th)
1-[protected] (for delivery on 22/03/2011, 11:00 hrs) (the latest id)
They can't play with the customers like this. An action should be taken against them.

I am extremely sad to find a company of repute and brand of Tata stooping to unfair pricing and forcing consumers to purchase what they do not need. Considering world cup season, I wanted to add sports channel for a month. However, to my horror, Tata Sky has (suddenly) changed their policy and insisting on a min of 90 days (3 months) of subscription. I have already raised my protest at their call center but they seem to be indifferent. Why should a consumer be forced to pay for something he/she is not interested in?

I hope a central agency looks into the pricing practices of the DTH providers and gets some sense to the white collar loot by Tata Sky.

I have taken connection from tata sky, in Jan 2011 Sub ID [protected] for South economy pack, I was told that if I pay the Rs 999/- through credit card Grand pack will be given free for one month. I have agreed for the same but the system continues to charge as per Grand pack even after one month, even though my connection is South economy pack according to the supervisor Mr Sudhir I should have called him and changed the package to South economy, but I was always on South economy pack and the system is not changing from Grand pack to South economy after the free period. This is a system bug, I should not be charged at that rate for their mistake. I came to know about it when I received SMS for payment remainders. I request you to reverse my money which was deducted for Grand pack which I have not asked for and should be charged for only South economy only.

I deserve a free connection for 1 year for identifying the bug in tata sky s/w

Your sincerely
Uma pathy

Dear TATA SKY,

I'm disgusted with your ridiculous ' 90 days lock in periodpolicy'.

How can you bill on a monthly basis and lock in for three months????

This is tantamount to extortion....even though I've got a TATA SKY PLUS connection...I won't give you my business...not a single rupee to TATA SKY anymore.

You'll allow the customer to add channels via sms but won't allow the removal thru sms...what kind of a twisted, contused system is this?

I'll let the more professional, competent, transparent people have my business..even if it costs me more. I'll take my HD connection next from someone else.


Please tell me ASAP the procedure to disconnect TATA SKY PLUS permanently.

I regret the day I decided to buy this crappy product where all the technology is imported from SKY...seriously what is your contribution TATA?


TATA SKY SUCKS!!!

I AM A CONSUMER OF TATA SKY WITH MY SUBSCRIBER ID # [protected].

I HAD 2 PROBLEMS WITH REGARDS TO REDEMPTION OF GIFTS AGAINST ZEETOS FROM TATASKY.

1) I HAD REQUESTED REDEEMPTION OF TOY HELICOPTER ON 27TH DEC, 2010 WHICH IS YET TO BE RECEIVED BY ME. ON CONTACTING WITH TATASKY EARLIER THEY USE TO SAY THAT THE SAME WILL BE DELIVERED WITHIN OR ON THE 60TH DAY FROM THE REQUEST OF REDEMPTION.

NOW THEY ARE TELLING THAT OUR TEAM WILL CALL YOU UP. THEIR TEAM CALLS UP AND SYA THAT THEY ARE LOOKING INTO THE MATTER AND REVERT SHORTLY BUT NEVER TURNED UP.

2) THE PRODUCT REQUESTED FOR REDEEMPTION ON 23RD DEC,2010 HAS NOT BEEN SENT TO ME RATHER A TOY OF THIER CHOICE HAS BEEN SENT. ON CONTACTING THEY TELL THAT THE SAME WILL BE REPLACED WITHIN 6 MONTHS TIME AND THE DOCKET STANDS BOOKED.


I FEEL THAT MY CHILD HAS BEEN CHEATED BY THIS TATASKY AND THIS PROMOTION IS JUST THE LURE THE CHILDREN FOR INCREASE OF THEIR REVENUE.

I SINCERLY REQUEST TATASKY NOT TO PLAY WITH THE MIND OF CHILDREN.

Hi - I ordered Tata Sky on Saturday (12th March) and paid them in full. I was told that my installation would be completed in 3 days. However, after various calls (more than 5 as we speak) and various times when I was asked to stay at home to wait for the engineer, I am still without Tata Sky. I have all the agent names and so on, so happy to provide it to the relevant folks. Would appreciate any help in getting me a refund.

Thanks!
Rohit
97692.16192

I have been trying to get Tata Sky for my TV , and every time the service center keeps saying that they will get to me as soon as possible. It has been days since I've asked for the connection and am so far getting very poor service indeed. On 8th March 2011 I contacted service personnel at Bangalore center and gave my mobile number. The personnel said that he would get in contact with me in 24 hours. Till 11th no one contacted. On 11th again, I rang up the service center and registered and was given an ID number and promised to give me connection within 24 hrs. But nothing happened. On 14th March I called again and the service personnel told me that they are bound to give connection within 72 working hours and hence I may get connection within another 24 hrs. But the time has run out. No one bothered to contact me. I never expected to receive such horrible service from such a noteworthy service provider.
My ID is [protected]

Hi
My name is Ravishankar Y
I have ordered TATASKY HD for my home. There was lead time of week to get the HD set installed. Specific reason is to watch the world cup in HD.
Prior to install (not yet installed) Due to work related issues I had to travel and decided to cancel the service as I will not be able watch world cup from home.
My Subcsriber ID is [protected]

I have called TATASKY twice and to cancel and refund the inital deposit amount they gave 2
Request ID 1-[protected] / 1-[protected], but till date they are not refunding my amount. Everytime I get to here that somebody will call you but nobody is calling me.
please help

I have recharged my account online as per the provisions available.However,the services are not available..I have called customer care and spoke to them.The executive says that he does see a transaction but the amount is not yet credited to the account however,the amount has been deducted from my account.He says you have to wait till it get's updated.
Therefore,after the money is deducted from my account still I have to wait ,it does not make sense.I have paid for the services not to wait.
Therefore,wanted to post this here.

Regards

my tata sky digicomp is not working since 6 days.i tried calling to tata sky helpline but no 1 is lifting the phone.if they do they keep us on hold for 15 minutes and after that they say that they are upgrading the system and do nothing about it.i humbly request tata sky to please attend the complaint as early as possible and send some 1 to my place. They Said That Their Person is Cuming Today But Nobody comes Still They Are Making Me fool That Person Is on The way Making Stories EveryDay But Still Nobody's Here Do Something Tata Sky Or Your Name Will Be Washout......!!!

Hi, I am Kannan from Bangalore ,(Customer ID number with TATA SKY [protected]) I have a TATA Sky connection form almost 3 years now, and have been facing a lot of problems for the past year. Looks like TATA has made enough money by looting consumers. in the past 6 months though I have enough balance in my account the connection stops playing and says error, and I am forced to have an engineer form TATA Sky to visit by paying about 150/- for the visit apart from they taking 48 hours to respoond and deduct my daily rentals. This is the 4th time this is happening in the past 6 months and the Customer care people just repeat the TAT time like parrots and also I need to call Hyderabad from my cell phone which is again a cost to me and they have no response at all. I would seriously advice people not to use TATA Sky at all as they are looting people and taking away the rights of consumers. I deserve service for the money I pay. The representitives speak like they are doing a favour to consumers,.
request to kindly suggest as to what action I could take and see to that TATA respects consumers. I could name all the representatives that I have spoken to in the past couple of days.

Kannan Sundararajan
Bangalore.

Hello.

As far as my knowledge goes, it has been nearly a year now that the channel called "Ten Action" is "under process" of being introduced. Maybe more. What is amusing is how quickly Ten Cricket was introduced when World Cup came near. We all know, that had Ten Action hosted any of the matches, it too would have been shown up by you as quickly as you could get, otherwise people would have simply cancelled your service. You can't not show a cricket channel in a cricket mad country.

Well, guess what? In a country of nearly a billion and a half people, some do love to watch sports other than cricket. Like football. Tata Sky is already one of the costliest service providers. On top of that, it doesn't bother to show all the channels. Even if you consider that 0.1% people in this country follow football, you have just lost 1.5 million potential customers. Whatever deal you are trying to make with the channel, I hope for your sake that it is worth losing all o[censored]s.

Have a good day.

I had 2 Tata SKY SD connections. I asked them to set up 2 TATA SKY+ HD for these. The local dealer arranged for 2 boxes and sent the TATA SKY personnel to set them up on the 1st March.

The 1st set top box set-up without any issues. Now the 2nd box was not able to download the software so they took it back. No issues till now.

Now start the problems.

The 1 new set top box asked me for a re-charge. HUH!!!

Why?? Because the service persons/dealers persons had created another Cust ID and issued the 2 NEW +HD boxes. There was an annual recharge (done about 4-5 days back only) existing on my old ID and also a 1700/- balance (as I had 2 sets running). I did not recharge it, and in fact called up TATA Sky call center with the problem.

They, After verification of the 2 CUSTOMER IDs told me that they could see that one of the box installations was still pending, and they would merge the new Cust. ID with the old one, once this box was set up fully.

This setup was done on 3rd Feb. This time the service staff at Ajmer got the box issued in my old ID only.

I put in a request giving all the relevant details. The Customer Care also gave me an assurance that they would do the needful and I would get a CALL back from the relevant office to complete the process within 24 hours. They issued me a service request no. 1-[protected] saying that they will get back to me by 16:14:42 on[protected]. (WOW!! for the exact time).

Now, no one contacted me, and I contacted their HELPLINE nos. again. This time the lady told me that she is putting a mail to Bangalore/Hyderabad and asking the relevant department to co-ordinate with me at the earliest. She was sure that they would call back within a few hours.

They have such a funny system of disconnecting the TOLL FREE call after 7 minutes automatically. I was disconnected 4 times, explaining my problem every time to a new person, as I was also not able to get through to their regular nos. (non-TOLL FREE).

The +HD box has to be recharged in 3 days. This set stopped functioning on the 5th morning. On calling up the local office and Customer care they assured me that they will clear the problem at the earliest.

Finally in the evening of 5th, I got through the paid no. and had a long chat 1st with the person on the line, and then with their supervisor. They assured me that The problem would be resolved by Monday. I told them that I was returning all the sets and was now contemplating taking them to Consumer court, as they were out to cheat me. Even the dealer was after them to clear this up at the earliest. I asked them to put up my problem again to the relevant persons, along with my threat to return the boxes and ask for a full refund. They gave me a new request no. 1-[protected] with assurance that it would be cleared within 24 hours.

Now today is Monday 7th March night and STILL no call back. The dealer is finally resigned that the installed boxes (Both the functioning one and the non functioning one) are all coming back to him, and he will have to give me a refund.

Is TATA stupid? Or do they have an It does not matter to us attitude?

What do I do? return the sets, and let the dealer (Who is also my elder cousin) fight it out with the company? He is resigned to anything, and has had enough discussions with the TATA Sky executives, to no avail. :mad:

Sandeep Garg

(Cust ID no. [protected], Mobile no.: [protected])