Tata Sky Complaints & Reviews

Dear Sir
I have purchased on line TATA SKY DTH on 17 march 2011.The terms and condition according to TATA sky is 3 to 5 days in normal areas and 7 days to remot areas. Delhi and NCR (Greater Noida ) belog in normal areas but did not install the DTH, niether from tata sky site any call . But since last 6 days i am waiting for the installation and after several calls to call center no body has support me . This people are making fool of common Man.So please take the necessory action.


My details are below:-
Tata Sky Transaction ID : DS [protected]
My Registered Mobile No is [protected]

Engineer do not come so

Dear Concern,
Many times I am making a regular calls to Tata Sky customer care since 8th April 2012 but no one seems to be responded regarding the relocation on new place in ghaziabad. As I have taken my connection from Aligarh but now am shifted to 853, Shakti Khand-IV, Indirapuram Ghaziabad. Need your help for better resolution. Kindly do the need full.


Regards,
Santosh Kumar
Mo-[protected], [protected]

two months back i activated active game which was given by tata sky just rs 1 and after one month i called tata sky customer care told them to deactivate my active game form account till date they have not been deactivate. my suscriber ID [protected] I WANT REFUND THE AMOUNT WHICH IS DEDUCTED FROM MY ACCOUNT

My id is [protected](Bikash ghosh).I send a message for zeetos reward in the date of 18 apr 2012 but gift had not been recived till date, in the date 150Rs was detucted from main account. I contact many time in the customer service but they not satisfied me. once again i request tata sky company pls send me the gift.I will be ever grateful for the action of kindness.

Your faithfully bikash ghosh.my email id is (bikash.[protected]@yahoo.com

Tata sky zeetos are fraud. I exchanged my zeetos with a reward named as 'Remote Helicopter Set'. I received the helicopter whose remote control buttons are non-functional and even the helicopter is not working. So please exchange it.

Khushang Singla
[protected]
devanshu.[protected]@gmail.com

on the net the company is showing very good things but on the t.v they are not good at all on the website they have wrote get goodies like t shirt, ben ten dust bin, and many more I had just exchanged a party mustache before 6 months they had showed a a v.good mustache but it was v.bad they did not our address also. so my father had to come from surat to Bhavnagar. so tatasky zeetos are v .bad farud


PHONE - [protected]
EMAIL - [protected]@gmail.com

My id is [protected](Anju Jaiswar).I send a message for zeetos reward in the date of 27 or 28 feb 2015 but gift had not been recived till date, in the date 7800 rewards was detucted from main account. I contact many time in the customer service but they not satisfied me. once again i request tata sky company pls send me the gift.I will be ever grateful for the action of kindness.

Message was not sending by me

It true

Amazing Service from Tata Sky

NO SIGNAL + NO SERVICE = PATHETIC SERVICE

NO SIGNAL FROM LAST 2 WEEKS WE ARE VERY ANGRY AND UPSET

Since last 2 weeks no signal. Innumerable attempts to contact them, but it seems all people in Tata Sky have vanished in thin air. It is amazing that not a SINGLE person is there in TATA Sky who can answer when problem shall be resolved. What's worse we don't even know whether it shall be resolved or not. There is absolutely no communication at all. Seems like the company CLOSED

This is a fraud company. Service down for 2 week. Stupid messages and no solution. Really surprising in this time that the management is continuing to deny the widespread problem. Shame on this company. It is equally surprising that Tata group continues to keep faith in this incompetent team and have not fired the CEO.

I WILL GO TO CONSUMER COURT SOON. Call me ASAP.

My SUBSCRIBER ID- [protected]
MOB - [protected]

NA

na

I am really frustrated with the service of tata sky . I have been complaining since last one month regarding the unavailability of the service(ID: [protected]) but i think everyone here is deaf. No one care about the customer. The number which you have mentioned in your website is never reachable. Last day while chatting with the help desk agent, he disconnected my chat in mid way. I have been always given fake promises that issue will be resolved in 24 hours but it never happens till now. And how can you people close my request without solving it. My payment is due on 23rd april and how can you shameless people expect me to pay that.If the problem in not resolved at the earliest, i am taking the matter to consumer forum. This is shame on the TATA company. If you people have little shame left please look into the matter..

WEE COMPLAINED SEVERAL TIME REGARDING FAULTY SET UP HD BOX SOME TIMES IT WORS AND SOME TIMES IT DOES NOT RECEIVE SIGNALS ON 14 TH OF MAY 2015 COMPLAINT WAS REGESTERED AND I WAS ASSURED THAT SET UP BOX WILL BE CHANGED ON 15 TH OF MAY 2015 ON 15 TH WE RECEIVED THREE TO FOUR CALL EROM YOU END AND EVERY TIME YOUR ENGINEERS TIME WAS RE SCHEDULED BUT TILL 10.PM NON OF YOU TECHNICIAN CAME
WHEN WE CALL AT YOU CALL CENTER ON 16TH OF MAY MEANS TODAY WE WHERE ASSURED THAT TECHNICIAN WILL VISIT TILL 12.20 PM TODAY BUT NON OF THEM HAS CONTACED US AND WHILE SENDING THIS EMAIL I AM ON WAITING LINE ON YOU CALL CENTER FROM LAST 25 MINUTES
AS HOLIDAYS ARE ON NO CALL WAIT FOR YOU TECHNACIAN FOR TWO FULL DAYS
I HOPE IN INDIA WE HAVE SOME STRONG LAW AGAINST SERVICE PROVIDE LIKE YOU
THANKS FOR SUCH A WOUNDER FULL SERVICES
GET WELL SOON THANKS

WEE COMPLAINED SEVERAL TIME REGARDING FAULTY SET UP HD BOX SOME TIMES IT WORS AND SOME TIMES IT DOES NOT RECEIVE SIGNALS ON 14 TH OF MAY 2015 COMPLAINT WAS REGESTERED AND I WAS ASSURED THAT SET UP BOX WILL BE CHANGED ON 15 TH OF MAY 2015 ON 15 TH WE RECEIVED THREE TO FOUR CALL EROM YOU END AND EVERY TIME YOUR ENGINEERS TIME WAS RE SCHEDULED BUT TILL 10.PM NON OF YOU TECHNICIAN CAME
WHEN WE CALL AT YOU CALL CENTER ON 16TH OF MAY MEANS TODAY WE WHERE ASSURED THAT TECHNICIAN WILL VISIT TILL 12.20 PM TODAY BUT NON OF THEM HAS CONTACED US AND WHILE SENDING THIS EMAIL I AM ON WAITING LINE ON YOU CALL CENTER FROM LAST 25 MINUTES
AS HOLIDAYS ARE ON NO CALL WAIT FOR YOU TECHNACIAN FOR TWO FULL DAYS
I HOPE IN INDIA WE HAVE SOME STRONG LAW AGAINST SERVICE PROVIDE LIKE YOU
THANKS FOR SUCH A WOUNDER FULL SERVICES
GET WELL SOON THANKS

pathetic tata sky services

My Tata sky ID is [protected] and my work order reference number is IB3L7KA. I had given a request for relocation on 27th of May 2015. The Tata sky executive was given all information old address, new address and alternate contact no. Since 27th every day I am following up and the only revert that I get is we have taken your request on priority and you will receive a call from us within 24 hours. Further in spite of giving alternate nos. I was continuously called and troubled. I hope TATA sky team understands the meaning of words like customer service, priority, immediately and are capable o[censored]nderstanding the instructions provided . Please don’t say that with 24 hrs the request will be adhere to if you don’t have the capacity for handling such small request. Also it would be better if you tell upfront that you would not be able to cater so that we can find an alternative.

Tata Sky is one of the service provider with horrible and pathetic customer care service. Please stop your service. I am going to disconnect my Tatasky service due poor service and move to other service provider. I have called n number of times to cutomer care service to rectify our problem (Registered no [protected]) but no respond till date.

Horrible Tata Sky.

The technicians are totally irresponsible and they never pick up/respond the call.

Mam/Sir,

I am very sorry to state that the grievance cell in your organization has made my life miserable. Almost a month back i had taken a new connection for which dish and other material was allotted to me. No official connection was made and dish is still lying with us in home.

Further for giving such a great active connection without any connectivity we are being charged. It is my humble request to get our connection down and refund our money today before evening or we will be filling a case against ata Sky with consumer court on Monday.

Complain no- IOTWOUX
Date of Complaint : 10th and 18th June 2015

It is our request if you can't provide the service please close the company.

Waiting for a quick resolution today.

Regards

I am very unhappy and writing to you for help. I am a very old Tata Sky customer right from its inception.

Customer ID: [protected]

For almost three month I am facing issue with signal, I have called the customer care no multiple time and after going through the long IVR wait with unwanted options the customer care executive does not know how to converse in English, they are unable to articulate the issues which i am going through and last option they tell you is to have a Tata sky technician visit and get it check.
Tata Sky technician are never on time on a week day you have to wait for them hours and finally when he came he did a reset of the setup box and said it should work. Worked fine for about a week and then the same issue continued.

Called the Customer Service no again, after going through the crappy IVR Option which does not make sense and waiting time of 20 mins finally spoke to a human who can't speak English (why do they have option of English, Hindi, Marathi in IVR); told them about that the previous issue is still continuing; had to explain the whole again (*** Guess tata sky customer service operations does not have any way to look up previous call history), same reply - Technician would visit the place and get it check.

3 weeks over and the technician has not made it yet. They will always call you at odd hours when we are in office in spite of telling them to call over the weekend, they keep sending SMS that the Technician would call and their Local/ Nodal Contact centre are worst, people out their are adamant & rude every time l speak to them they assure that the technician would visit I do keep getting SMS alerts stating the technician would come between so and so time. This is the daily affair but no respite.

This is the most disgusting service I've ever come across from any service provider.
Are there any listeners or we common man will get helplessly cheated by marauding companies like yours. Are these the service standards that you guys practice?

I am no longer interested in continuing my subscription with Tata sky.

I have no signal on my tv since 25th June. Raised a technician visit request on 27th June, however, no one has still bothered to visit my residence. No calls or update from Tata Sky's end. Everytime I call them up a new phone executive answers the call and reads out scripts with little effort to resolve my problem. They dont even bother to check the history of my calls and the comments uploaded by the previous executive. Each time the executives have promised to send a technician to my place the next day...but guess what NO TECHNICIAN!!! This after the company boasts of a tat of 24 hours on all visits. What a great way to treat a PREMIUM CUSTOMER...

Tata Sky — CHANNEL NOT WORKING

MANY CHANNELS ARE NOT WORKING LIKE MUSIC, MOVIES ANS NEWS CHANNELS

Tata Sky — no signal last 4 days

no signal last 4 days...no reply from your side...plz reply

Work order closed without attending

I received an sms that my Work Order No: HRFF0MS is closed. Surprisingly no one is attended my call and without intimation is it closed. I have to log a complaint againt tata in consumer court. This is warning and not request.

not getting signal from 11.03.2015 & 12.03.2015

My subscriber id : [protected] since yesterday not receiving any signal properly, so my all the channel are now blocked. None of the telephones are accessible for lodging complaint.

Fake Promises Customer Service

My Servies are always affected and when i call customer care, they promise technician but no one comes up to premises. Its difficult to wait for long time for working people. After multiple escalations also no technician had ever come and we still pay amounts on time.

Cancel unwanted channel

I Subhash Prajapti ID No. [protected] kindly cancel my all extra channels like vadic maths and etc. I am many times call your call centre and inform the person such subject but not any action also not here my problem gently.

Transmission signal not there, no channel functioning ac no 1036812780

No picture at all, no signal

ac no [protected]

cell [protected]

Sir, There is a strange problem with Canara Bank Debit Card. As I got information the Bank is issue only ONE card (Master/Visa) for One Customer ID, If even the Customer have Two seperate Savings A/cs in seperate Branches. Earlier, I was availing Two Debit Cards- Visa and Master Card - for handlling my both A/cs. But when my Visa card validity was expired in Dec 2010; the Bank not issued me a reNEWal Visa Card instead of old one. The Bank says 5 savings A/cs can be operated by ONE Card, but, they could not clearify the method that how can a Customer spent money from his/her particular A/c when purchasing or online transaction or cash at ATM?

Sir
My tata sky ID is [protected]
I recharged it with an amount of Rs 350/- on 14/12/12 but the a/c statement as shown by TV indicates that I have not been given rebate of Rs 15/=as admissible.
The last recharge for Rs 350/- was on 14/11/12 and rebate amount of Rs 15/- was given
Rqst kindly look into it and arrange to give necessary rebate as admissible and oblige

Tata Sky — Taking customers for ride

Tata stands for double trust or I should say it use to stand for that... It seems that Tata has also started taking people for ride. Ratan Tata claims that the company is for people of India and for that we introduced people car but that philosophy doesn't go well with the services from Tata Photon and Tata Sky.

I got activated a sports bonanza pack app.9-10 months back and paid 1350 in advance and was using a recharge plan of 240. I recharged my plan 2 days back but could not see the option of 240 for that got a 220+movies plan activated but to my horror, they deactivated my sports plan when the cricket world cup is around the corner. They want me now to either shel out app. 200 per month or buy the same plan for 1750.

After long discussions they agreed to reverse Rs. 26 which they believe is the balance for almost 2 months (not sure how that did this calculation) which anyways does not even match the amount that I would have spend on phone.... All in all, I have been taken for a ride and they are not ready to take any corrective action either... If they keep doing it, they will soon end up lossing a lot of customers and the numrero uno position around trust that they have built for so long...

Hi Krishnan,


ID: [protected]
Exactly the same experience in Mumbai. I also placed my order on 19th Feb and was promised installation in 72 hours. I specifically asked the executive whether that includes the time required for an engineer to survey the home and plan the wiring etc and he confirmed the same. Yet, I received a call for installation appointment only after 4 days and twice they never turned up the agreed time. Now when they finally landed up yesterday, they said they need an electrician to be present during installation - something they NEVER mentioned earlier. Of course, the electrician is my pet dog who would appear at the snap of my fingers!!

And today they came again and after two days concluded that they cannot give me Tata Sky AND my original cable connection (at different points in the house, not in the same points) through my current wiring (something I had asked from the beginning) and I would have to do fresh wiring. So they expect me to use Tata Sky in ALL my rooms in my house!!!

I have decided to cancel my subscription. Calls to call center are another story - thrice I have been put on hold for over 10 minutes and then the phone is disconnected. As usual, the staff has NO CLUE about anything, they are only data entry operators and can take requests.

Dear Sir/madam,

Greetings of the day!

I am frustrated consumer but loyal to your worst customer service.
My customer ID is [protected]
my complain number: 1-[protected]
Complain date: 19th Aug 2011
Your engineer came on 23th of aug 2011 and took my setup box.

Till now waiting for my setup box. I got a sms that the complaint is closed and I am happy with your service.

This is a cheating you are doing to your customer. I can put a consumer case against you.
This is the image of actual TATA brand you are creating ... Its .
I will never think of buy any tata product in my life . you will be wipe out one day if you provide this type of service to your customer.

Wake up...

Join ANNA hazzare for a lesson
--
Thanks & Regards,
Kamala Kanta Sahoo
+91-[protected]

My tata sky ID is[protected].

We have taken the tata sky connection from past two years, but to our disguise this is the 4th set up box we have changed.

They are providing the used setup box without sealed packet which was used before and repaired. To our surprised they are aslo chargind us for the replacement of set upbos along with the service tax.

When called the customer care there is nobody to answer our query and the call is kept for hold for more than half an hour.

They are also using the wrong benefits of the recharge amount. They deduct the amount from our balance without information or prior intimation but when we call the customer care for the information about the deduction they give variable answers.

So friends beware of this cheating done by the TATA SKY. Please check before going for this services as I have the experince of this torture. Only Amir Khan is the celebrity and the name TATA but not the srvices.

Mayank Kumar

yes i do agree as a premium club member i have also been cheated.
they are never giving any sort of communication to the customer even to the premium category.


i[censored] have bal in your account they just want to debit by hook or by crook..
i[censored] ask for reason..they cant say anything ..."sir i have logded the complain we will see... that' it...

this needs speacial attention to the topmost who are sleeping still ...

anupam
[protected]
chenai

TATA SKY IS WORST

Tata Sky DTH T.V. services — Refusal to give break in services

I am a user of Tata Sky DTH T.V. for past two years.
My User I.D. is[protected]
I have made the annual subscription of Rs.2600 to the company in Sep 2008 for one year.
Now I am going out of India for 100 days w.e.f. 15 June 2009. I have requested the company through their call centre to stop the feed for my absence period from 15th June to 18th Sep.2009.
They are not accepting my request.
It means once they got the money in advance the will dictate the terms.
Ethics and commensence says that if a customer requests that I don't want your services for a long periond they should do so.
I am not asking my money back. Simply I am requesting them to continue the services after the break for the period from 15 June to 18 Sep.2009 and I should not be charged for the services which I dont want.
Will anybody listen me

I hava a promlem in my Tata Sky re-installment/relocation.I have applied for re-location on 23/02/2011, request ref WO No:1-[protected] alrady four days over, but it is not re-install yet.My TV is ideal yet.I have called several times in customer Care but no improvement.I donot know what kind of service you are providing?I have already spend 200 Rs for an re-installment.If you want I can give the break of the expanditure.I shall be oblige if short out my problem

I am an unfortunate customer of TATASKY with CID-[protected]. My digicomp stopped receiving signal due to installation of another dish belonging to another service provider. It is three clear days now, though I made many calls to their Call centre, after two visit from their teams, all promising that a different team will come for relocation, the work is still pending with no solution in sight. In view of the above, my queries are as under.
1. Why does it take more than three days to rectify a fault? (Still no guarantee that the fault will get rectified even on the fourth day. I can expect a third team also to come to my house and tell me the obvious that the dish needs to be shifted.) Is this the service level, TATASKY promises to its customers?
2. When the work order was issued for relocation of the dish to the second team why did they come un-prepared. Or is it that “TATASKY” thinks all customers are fools to pay for multiple visits of technicians for resolution of a problem.
3. What is the so called “SYSTEM’ of TATASKY which does not take care of customer requirements? Is TATASKY driven by the so called SYSTEM or human are driving the system?
3. Is TATASKY technology so inferior that just because another dish got installed in the vicinity of my dish, the signals gets blocked?
4. Why is your IVR system so lousy, that when I select English as the language, the call gets diverted to a Hindi speaking executive? He then pleads to me to speak to him in Hindi.

TATA SKY DTH — relocation

The request for relocation was registered by the company on 01 11 2011 vide registration no[protected]. Nobody turned up till now . It has never happened before when I had connection in North India. But after coming to Mumbai, facing difficulty every time.

DEAR SIR, I WANT To wish deactivate fun learning pack from this month 3 November 2012 my tata sky Id No.[protected]