Tata Sky Complaints & Reviews

It’s been 192 hours since I purchased the Tata Sky Digicomps. Installation still awaited. I would never want to get associated with any TATA PRODUCT in my lifetime!!!!!!
Kindly note the series of events which have occured till date. I am yet to get a satisfactory response to my request for installation which Tata sky guarantees in 48hrs.
1) 31st Oct 2010. I purchase 2 Tata sky digicomps (one HD and another regular) for Rs 2550 & Rs 999 from MORE Megastore, R Mall, Ghodbunder Rd. Thane (W). Challan No [protected]. The purchase is done at 9.15 pm. The sales person Mr. Jeetu (mob no [protected]) says that he will register my installation request with Tata Sky and the same would be completed within 48 hrs.
2) On 1st Nov 2010 at 14.43 I receive a sms from TM-TATASKY on my registered mobile no [protected] which reads as follows
Your Tata Sky request ref WO No: 1-[protected] is scheduled on[protected] at 16:40 hrs. For any further assistance, our service team can be contacted on [protected].
I am in office hence have to rush back home, if I have to honour the installation schedule mentioned in the sms above. On my way home I try getting in touch with the service team on [protected]. Made 5 attempts at trying to get thru from 15.56 pm to 16.06 pm. All thru I got the ‘customer is busy on another line’, hence asked my wife to contact the on same no., but in vain. Finally at 17.03 I receive a missed call from the above service no, on contacting them further at 17.05 I am told that the installation person was there at my residence at 15.00 hrs; a clear 1 hrs and 40 min before time!!!!!!, only to find that there was nobody who can help him do the installation. I ask the service person to send someone immediately, as I would be out of town for the next 2 days, but he fails to respond saying that he cannot send anyone on that day, and that he will send someone tomorrow. I can only be frustrated for having not be able to get the installation done; having put in a short leave to no use; of not being sure when the installation will happen as I would be out of town for next 2 days.
3) Next two days i.e. 2nd & 3rd the Tata Sky service team tries to get in touch with my wife on her mobile [protected], to schedule an installation. Finally I presume it is promised to be scheduled on 4th November.
4) On 4th November, I try contacting the Tata Sky service team, from 10.52 to 10.56 am; 3 calls; all three received with the now obvious message’ customer busy on another line, please try later. In vain I try the Tata Sky Helpline no for the 1st time at 10.56. I tell the representative that I would like to schedule an installation given her my WO no and my registered mobile no. I also tell her about my experience till date on the subject of installation. She says that the service personnel will call within the next 2 hours. No one calls. By now this is an expected response from the Customer Centric Company associated with the TATA name. At 18.37 I receive a sms from TA-TATASKY which reads as follows
Your Tata Sky request ref WO No: 1-[protected] is scheduled on[protected] at 10:00 hrs. For any further assistance, our service team can be contacted on [protected].
5) 5th November Diwali day. Nobody turns up. Another great example of keeping commitments. As of now I have decided not to get in touch with Tata Sky and check on how long they take to keep their commitment.
6) On 6th November 2010 at around 11.00 am my wife receives a call from one of the Tata Sky Personnel Nilesh (mobile no [protected]) asking for when the installation can be scheduled. As we are out visiting our relatives, we ask him if the same can be scheduled at 4.00 pm the same day. He obliges saying that he is anyway scheduled to be in the same area and has got some other installations hence will be able to do the same. He asks us to give him a repeat call at around 3.00 pm. At around3.15 when my wife gets in touch with him, he says that his installation will get completed by 5.00 pm; hence he can be there after that. When contacted at around 5.00 pm he says he will not be able to give commitment on the instation, and wants us to talk to his TL, one Mr. Akbar. The mobile no given is [protected]. I try contacting the person on this mobile from 17.06 to 17.32. After 18 attempts (when the mobile kept telling me that the customer was busy and to try later), I am able to speak to a person at the other end. He is not Akbar, but says will look into my concern. On further calling Nilesh, he says that he has not received the WO at all, hence cannot schedule any installation. I contact the service centre to complain and get the news that Nilesh had some conflict with the Watchman of our building on the location on installation; hence he has flatly refused to come for any installation in the same building.
Finally after given a piece of my mind to the person in the service centre, he promises to get the installation done thru some other person, on the same day. I receive a call at around 7.00 pm from on Mr. Vishal, telling me that someone would come to do the installation. I tell him that the installation may not be possible as it is dark, and the society does not allow installation on the terrace after 6.00 pm. At around 8 pm (when it is pitching dark) a person by the name of Sandeep (Mobile no [protected]) arrives with another 2 associates to install the dish. As he has been given the same story of a wild watchman, by Nilesh, I personally receive Sandeep on the ground floor. As expected the Builder and the watchman (as instructed) take objection o the installation, hence they have to return back. But the site is inspected and the agreed place for installation is also seen. Sandeep goes back with the promise (very reluctantly) that he would come around 10.00 am the next day for installation.
7) 7th Nov 2010. At around 10.30 am when I try contacting Sandeep to schedule the promised installation, he said that he is away somewhere ad will not be able to do the installation. When asked when it would be possible, he says he cannot tell. So much for keeping your own commitment. AT around 14:23 I receive a call from one Mr. Hemans ([protected]), asking the status of my installation. I tell him the whole story, he tells me he will revert back. As expected no one reverts back.
8)8th Nov 2010. Again around 10.45 am I receive a call from the same Mr. Hemant, asking me if any service personnel has contacted me yesterday. When I respond in the negative, he says he will revert back. After some time he puts me on conference with Mr. Vishal, who had sent Sandeep. As usual the same story of watchman not allowing, not able to do the do the installation.
In the last one week I have been contact with umpteen no of people associated with the Tata sky family, but unfortunately, not a single person has come out to be caring about my on concern on getting the installation done.
By the time you decide to respond to this email, I would be out of town for the next 5 day till Sunday 14th Nov 2010. The actions, that I would like to do once I am back, is
a) Go back to MORE MEGASTORE, and register my complaint with them asking them not to recommend the Tata Sky DTH service to anyone.
b) If I happen to find any customer who is on the verge of buying the Tata Sky digicomp, i will willingly donate both my purchased digicomps, for free. I would also give him a copy of this email so that he understands the service he will receive.
c) Send a copy this email to the Consumer Forum and lodge an official complaint for the mental harassment which I have been thru.
d) It will be my personal goal to be present at as many Tata Sky outlets counters in Croma/Hypercity/More Megastore, and hand over copies of this email to help people not buy the Tata Sky products in future.
I had great respect for the TATA brand name, especially after all that has been done by Mr. Ratan Tata post the launch of Nano. But if there is one advice which he would heed from a common man like me, then it would be good to hive off Tata Sky for the sheer lack of customer centricity, else accept the fact that the whole Tata Group’s commitment to the customer & customer centric service is all a farce.

I have placed a request for relocation on Oct 28, 2010 and till date the relocation is not done. When we call customer care, they dont have the concreate details when would be the relocation done. The service is just pathetic. The engineer also dont have the manner how to talk and they demand us the time as to when they would be coming as if they are doing favor on us, even tough we are having for the relocation. I can give names of the engineers/customer support people with whom i spoke.

LOCAL ASSOCIATE REFUSED TO ATTEND TILL LODGING OF COMPLAINT AT CALL CENTRE., . NO RESPONSE FROM CALL CENTRE HELPLINE NO [protected] ON DT 04-11-10 FROM 1600 HRS TO 1800 HR.MY SUB ID IS [protected] AND SUB PAID UP TO JUNE 2011.VERY SAD ON EVE OF DIWALI.DIGICOMP IS NOT RECEIVING SIGNAL SINCE 1400 HRS. NAVIN PARMAR MRN [protected]

Since last two month I had diposited package subscriptions Rs.300/- for one month but after 12/15 days I have received SMS for account to be recharge within 3days balance exost.

Earlier I was gating payment reminder end of the month, now within 15 days. TATA SKY people have change my package as per their benifits without my concern.

I now will not pay within 15.days they will discontinue the connection. while I am trying to contect on given custemer care phone line only recrded message to be heared, no body lift the phone and reply on this issue.

My name is Tapas Mandal I am a customer of Tatasky DTH service my ID is [protected] actually i had changed my address from shangvi to vishrantwadi so i wanted to shift the connection i had requested this thing on saturday 30th oct 2010 but till date i didnt received any call and nobody has came to my place. everyday i am making 10 calls but every time different different people pickup the phone and give assurance but nothing happens. service is very poor i am feeling cheeted planning to close down the service.

I am strange to understand that Tata Sky is been with services Industry. I am been suffering from your services since last 5 Days.
I have put plenty service request for swifting part In my location whereas I am been paying for that 425 Rs. For the same, I am been atleast call 10 times in last 4 days just for that , Nobody taking it seriously. every time call give me time and it is extended from 4 days. Stiil nobody came to my place...
What I can say Pathetic Service , Please at least value to your word they are been fooling to me , KINDLY TREAT THIS MATTER AS URGENT. I HAVE ALL MY FAMILY USING Tata Sky SINCE THE LAST 6 Month BUT NEVER FACED ANY SUCH PROBLEM. NOW WE CANNOT TAKE THIS ATTITUDE BY Tatasky. GUESS Tata Sky MIGHT HAVE GROWN AS A BRAND BUT HAS TRULY DETERIORATED TOO LOW IN TERMS OF ITS SERVICES. MAY I REQUEST YOU TO KINDLY MAKE ARRANGEMENTS TO GET IT DONE ASAP.

Name - Rahulkumar
Subscriber ID - [protected]

MY CUSTOMER ID WITH TATA SKY IS [protected].
I HAVE LAUNCHED MANY COMPLAINTS WITH TATA SKY CUSTOMER CARE TO CHANGE MY DIGICOM WHICH IS NOT WORKING ALONG WITH 2 REMOTE CONTROLLS FOR MY 2 CONNECTIONS.
I TOLD THEM I AM WILLING TO PAY WHATEVER IT COSTS, BUT THEY SHOULD JUST CHANGE THEM BCZ THEY R NOT WORKING.
MY FIRST COMPLAINT WAS LAUNCHED ON 23-10-10. NOTHING HAPPENED AFTER THAT. I HV BEEN CALLING THEM EVERY DAY SINCE THAN. I HV EVEN SPOKEN TO THE MANAGERS IN CUSTOMER CARE. I M TOLD THEY DO NOT HV THE DIGICOM, & THEY DONT KNOW WHEN ONE WILL BE AVAILABLE. THEY WILL NOT REFUND ME THE MONEY FOR AS LONG AS I M NOT ABLE TO WATCH THE TV, BCZ THIS IS NOT THEIR POLICY, I WAS TOLD.
THEY SAID THEY HV THE REMOTES, BUT INSPITE OF CALLING THEM EVERYDAY, NOBODY IS COMING TO DELIVER THE REMOTES.
I M NOW STUCK WITH TATA SKY DIGICOM WHICH IS NOT WORKING - DUE TO WHICH I M NOT ABLE TO VIEW THE TV, FOR WHICH I HV ALREADY PAID IN ADVANCE FOR 1 YR.
AND I HV TO HOP UP & DOWN TO CHANGE THE CHANNELS OF THE DIGICOM WHICH IS WORKING.
PLEASE HELP !!!!!!

FROM 1ST SEPT. 2010, ANY PACKAGE ACTIVATED ON TATA SKY DTH HAS TO REMAIN ACITVE FOR A MINIMUM DURATION OF 3 MONTHS. SAME HAS NOT BEEN DISPALYED CLEARLY ON THEIR WEBSITE. SO NOW A NEW CONSUMER NEEDS TO BE VERY CAREFUL WHILE OPTING TATA SKY
R P PRADHAN
[protected]

Dear,

Why u peoples are not giving QTV and Suverna27*7 and samaya 24*7 channel in tata sky, ur giving unwanted channels n collecting amount from you sud give the channels which we want, your are showing add tat ur giving our choice of channels,where is our choice its all ur choice cant cant blow f the consumers,plz take action this type of companies, which is cheating consumer.

I registered my relocation installation of DTH set box on 15.10.10, I called more than 10 calls for the same. till date it hasn't been installed.
I recharged my account for 12 months in advance to avoid any disconnectivity issue. I lossed more than lakhs amt due to non functioning my DTH. Pls reimusement my vaule..............
Details;
Nripendra K Sinha
RMN- [protected]

on 2nd oct.2010 i have relocated my tatasky to my new address but on that day the company men was not able to start my tatasky which was attached to my TV tunner card in my new brand computer set.i was told that there is some mistake in my computer. i then made complaint to my computer engineer and show that there was no problem of my computer set. then once again i called customercare told the same and requested not to levyRs 350 again in my account. my request was accepted by customer care.and she send engineer who had computer knowlegde to my residence . he was able to start my TV in my computer. after somedays i found that tatasky has deducted Rs 350 from my account.and now my account is in Rs -180 and tatasky has stop my telecase since25 oct 2010. IS IT FAIR TO CHARGE TWICE WITHING PERIOD OF 15 DAYS.BY COMPANY LIKE TATASKY?

Dear sir

I have one tata sky disc tv ID-[protected] in the name of Satyabadi Mallik and Mob-[protected] but not working from last month showing no signal and Ihave logged complain in your branch office at cuttack but no body coming to chek so please do my compalin othrwise i will go for legal support

Thanks

Satyabadi Mallik

Mob-[protected]

Dear Sir,

This is regarding the official declaration of the winner of the BID Contest for BEAT Cheverlet. The contest was open from 24 june 2010 to 28 June 2010. Today is almost four month over, but till now Tata Sky has not declared the official winner of the contest. Many time I have contacted Tata Sky, and they are telling that Mr. Chin,ade is winner of this contest. But till now it is not displayed any where officially. This is my final request with Tata Sky that please officially declare the winner, otherwise you are giving me space to go consumer forum for cheating done by Tata Sky putting a false BID Contest.

Thanks & Regards,

Narendra Pandey
Chennai

Hello,

My name is Sanjit Kumar Mishra.I used tata sky since last three months.My subscription id is [protected].There have no power in my tata sky set top box since last friday (15/10/2010).But they are continue to deduct money from my tata sky account. For the complain very first I tried to contact their local boy Rajinder he told me there no set top box at office when In tried to contact their office the result is same.I even complain online but only a single phone call from them but no any action.And still they are continuing to deduct my balance.

I did not have idea where to go for this.

Regards
Sanjit Kumar Mishra

I would like to ventilate the matter which is happening with me from last 6 days.
On 15th October I have purchased one Tata sky from Satyam electronic (Ultadanga, Kolkata) and on 16th October I have created Subscriber ID (i.e. - [protected]) and scheduled my installation date on 18/10/2010 at 13:20 hrs through customer care. For which I have been confirmed by an SMS, and at the same time on 17/10/2010 I also got a phone call regarding the installation from your local representative (Mob No.[protected]/[protected]).
Since I was pre conformed about everything so I was just waiting for that. After a great struggle I could manage to get leave for 2 day for the same reason.
But it is so sad for me to say that nothing was happen and there were no conformation for that. Kipping myself on stuck I could call and request every single person who were responsible for the same.
At the end I got a call from a local guy (Sakti Das,Mobile no.[protected]),who assured me that the problem will solved by him within the evening of 18/10/2010.But that was just for a fake. As the time was going out for me and the next day I had to come back to Kolkata, I called him several time, and he could give me only .
Keeping my breath I came back to Kolkata again and recall to your customer care no several times. Every single associate (like-Madhuri) said they will get back to me within half an hour. I really feel regret to say no phone call is been conducted so far.
So I would like to request you to take necessary steps to short out my issue. Else I will move on to the consumer forum.


Regards
Chandan Jana
Mob-[protected]

I am a tata sky DTH user since the last 2 yrs, Due to a change in the society policy i had to change the location of my Dish from the terrace to my Balcony. Due to this i had called up the tata sky helpline provided in their website. I was informed by the executive that i would have to pay a sum of Rs350/- for Re-installation. Next day i recieved a call from the tata sky call centre and i was told that i would have to pay Rs350/- for reinstallation + Rs 300/- for removing the Dish from the terrace + Rs 500/- for wall mounting of the dish in my balcony. Total payout for the same came to around 1150/- just for reinstallation of my Dish. Interestingly Tata sky is charging Rs 999/- for a new conenction with intstallation. Which means it is cheaper for me to buy a new tata sky connection than just change the location of the dish. Ridiculous!!! Request tata sky guys to please explain.

DEAR ALL ,

BE CAREFULL ON PURCHASING OF LG PRODUCTS ,
LG HAS LAUNCHED SCHEME OF GIVINING THE TATA SKY ON PURCHASEOF LG LCD PRODUCTS , BUT THE ESTEEMED CLIENT OF TATA NOT DELIVERING THE PRODIUCTS AT ALL IF YOU CALL THERE ARE TELLING WE ARE NOT RECEIVED THEDETAILS, AND IF YOU THE GIVE THE DETAILS AND THEY WILL COME IN 2 DAYS, BUT THEY AARE NOT COMMINGATTALL IF YOU CAL LTHERE IS NO RESPONSE AND I[censored] CALL THE DEALER HIS RESPONSE IS WE HAVE GIVE NTHE DETAILS TO TATA SKY CHECK WITH THEM. AT LAST BOTH ARE FOOLING YOU AND END TYOU WILL NOT GET THE PRODUCT. THIS MY PERSONAL EXP, 10 DAYS BACK I PURCAHSE LCD 32' FROM LG AUTHORISED DEALER ( VEDIOTRONICS) I HAVE FACED THIS PROBLEM.
PLS CARE FULL WHILE PURCAHSING TRY TO GET THE DISCOUNT ON THE SAME WHILE UR PURCAHSING.
REALY IT SAHME OF BOTH ( TATA & LG) , DEAR OCRPORATE PLS LOOK INTO THIS, DON.T TRY TO CHEAT THE CONSUMERS , END OF THE DAY YOU WILL GET RESULT FOR THE SAME .

we purchased the tata sky connection from Business centre - store at Rajkot Gujarat, at the time of purchase tata Callcentre person, Service engineer told us that, regarding signal and disk related problem we will provide free of cost sevice Life time - when it was only three year passed for purchase the connection - we are regular user and paying them,

Since five months we are receiving week signals in our digicomp + at tv set but no one is giving proper response from Authorized distributor at Rajkot city level or not from Customer care number[protected]

we have logged nos. of time compaints with customer care Toll free number but no one has visited once or never responded properly - told if you not satisfied sale out this connection or Pay a service charge for visit - Why should we pay for Tata sky's week signal or Disk problem - when it was commited by them that, this not chargable.

Request to ask the Tata sky company for giving false commitment and wrong charges to be apply to customer.

Our Custoemer ID is - [protected] - Customer Name - Vinodrai M mehta
Registered mobile - M. [protected]

we seek better service and value of our money we paid.

Regards,
Devang Mehta.

I booked my Tata Sky connection on 08Oct 2010 and was given T ata sky customer ID [protected].I was assured by Mr Shaman from [protected] that Tatasky will be installed at my residence within 48 hours,When no body came,I spoke to customercare. On 10th morning , one mr Vipin called up saying the Engineer will come to your residence at 4pm.At that time I was in Meerut but I rushed to Manesar because Engineer was comingto install TATASKY. But nobody turned up.Then again I contacted customercare on 10th evening and I got a SMS from TM-TATASKY saying " your tata sky request ref WO No:1-[protected] is scheduledon 11oct at 1600hrs . For any further assistancecontact [protected].
Regular knockings at customercare and talking to a large number of crude and rude executives namely Vipin, Lalit,Ashok etc has only screwed up my own happiness but it has had no effect on Tata sky engineers and customercare executives.
Today it is 13th late evening and there has been no joy in the past 6 days.
Is there nobody in the Hierarchy chain to take these erring crude and rude executives/engineers to task?
Why r u letting a handful of boys spoil the big name of TATAS?

Will some one come back to me on this???????????

I bought lg 32" lcd on 9th 0ct 2010. with tata sky dth free . Tata sky was comitted to instal the dth setup within 72 hours . but within 72 hours i didn't got any kind of call from their side instead i called them atleast 3 to 4 times meanwhile but i didn't any satisfactory answer.today that is fifth day of purchasing tata sky but even now they are telling that it will take 72 hours or minimum 48 hours . this is an act of misleading to customers & miss comittment at the time of selling . and it is a legal offence too .
i will wait for your installation on today last then i have to complain against Tata Sky in consumer forum .
All of the conversation between me and tata sky customer care executive are recorded by me for evidence of your carelessness.
Vivek
+91 [protected]