[Resolved]  Tata Sky — tata sky binge not working

I recharged the tatasky binge on 25 th nov. But i kept getting the error that the account is inactive. I tried calling the customer care, they asked me to refresh - which did not work. I tried calling them again - they asked me to do factory reset, which also did not work. On 26th nov them said they will send the technician home. Technician came it on 27th nov. He did the same thing i did. The agony was he didn't even have a demo binge stick with him, he literally came empty-handed. He simply left the place saying that i have to call the customer care and ask them to replace my stick.
When i called the customer care, those people are so rude and they aren't ready to listen as well. I requested them to ask the technician to replace the stick. No one has come until today 01 dec, yo replace the stick.
I am calling the customer care daily to check if some one wil come and each time they give me the say reply that they will come... It's going with the same frustratation. They are yet to come. Is it going to take to much difficully for a sky to just replace the stick... The worst technical support ever