Tata Sky Complaints & Reviews

My tatasky subscriber id is [protected] and i want to complaint about unauthorised modification of my packs daily from past 10 days without my permission. Multiple times i raised concern with tata sky but no solution is provided. I got to know from customer care that this is done through some dealer. But i have never approached any dealer. Everyday i have to call customer care around 2 to 3 times to request for the removal of the packs which got added. I have raised multiple complaints on twitter as well every time i have been told that please give us some more time but no solution is provided. I've also requested for disconnection because of this issue. Request you to please look into the issue on urgent basis and provide solution as soon as possible.

Feb 27, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Tata Sky Customer Care's response Hi! Help is here. We have raised a service request SR#1QW8EIZA. Rest assured, you will hear from us soon.

Nov 24, 2019

Updated by swadeep dubey You have already raised so many service requests ( around 5) but havent provided solution.

Verified Support

Jan 27, 2020

Tata Sky Customer Care's response Hi, we hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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S

Surendar Munirathinam

from Mumbai, Maharashtra

Nov 21, 2019

Our TV screen shows "the setup box needs to be paired". And my subscribers ID was [protected]. Please resolve as quick as possible.

Reply

Tata Sky Customer Care's response, Nov 21, 2019

Verified Support

Hi, we understand your concern. We have raised an SR# 1QXZ4YIS for you and will contact you soon.

Tata Sky Customer Care's response, Nov 22, 2019

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

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Address: 500039

I am setting up my tatasky account for the first time.
The agent setup everything and asked me to do an initial recharge of rs 1653.

I have recharge done for 1653 rs from tatasky.com website in order to activate my new account. I paid using netbanking from sbi
The money got debited from bank but recharge was unsuccessful and my account is still in pending status.

Tata sky agent left and says he cannot do anything with it and we called customer care and they are not able to resolve this problem as well

Jan 5, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Tata Sky Customer Care's response Hi! We understand your concern. We have raised a service request SR#1QTYKJYG. Rest assured, you will hear from us soon.

Verified Support

Nov 20, 2019

Tata Sky Customer Care's response We hope that your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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Regarding error 14 in tata sky set top box. : in which pairing problem is raised. And tata sky set top box shows an image with msg that is: this card is wrong for this set top box error 14: pairing error.
Why this problem has been faced?. I had already rechrged my tata sky set top box. I had not faced such kind of issue before. I am loyal customer to tata sky. Pls resolve this issue as soon as possible....

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Address: Arab mohalla, Raichur, Karnataka, 584101

My tatasky set top box is not working showing some errors on screen please find below error message .. my tatasky ID No : [protected]

This is the wrong card for this set top box ( pairing error ) NDS No.[protected]
Discard ID is[protected]

I tried to solve this problem by removing card and insert but it not worked

I hereby request solve my problem as soon as possible.. thank you

+1 photos

Dec 20, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2019

Tata Sky Customer Care's response Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Nov 19, 2019

Tata Sky Customer Care's response We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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Ira Vishal Vasudev

from Mumbai, Maharashtra

Nov 20, 2019

I have already tried by removing the digicard and reinserting it but its not working
Please resolve this

tata sky set top box not working - Comment #3589424 - Image #0

Reply

Tata Sky Customer Care's response, Nov 20, 2019

Verified Support

Hi! Help is here. We have raised a service request SR#1QW9OC00. Rest assured, you will hear from us soon.

Tata Sky Customer Care's response, Nov 22, 2019

Verified Support

We were unable to get in touch with you. Please share an alternate number so that we can contact you at the earliest.

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I had taken new connection of tata sky..
The executives gave me a holiday hungama package as gift.
They had told me to login to this website www.holidaywithqaspl.com
Through my subscriber id..
But am unable to login with error as invalid code
I am struggling from last four days. Tata sky executives are cheating public by saying wrong information which is against the fact for selling their product
Executives not responding nor receiving calls.. Please help.

Jan 2, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Dec 02, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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Address: Alwar, Rajasthan, 301001

Hello team,
As per offer from tata sky. Get 2000 rs voucher for new registration i have registered my account on 15 november at mytatasky website. But due to network connectivity i have not received option to select 2000 rs. Voucher.
I tried to login after some time but same issue happen.

Kindly help me to get 2000 rs. Vouchers.
My email [protected]@gmail.com

Dec 20, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2019

Tata Sky Customer Care's response Hi! Help is here. We have raised a service request SR#1QOWJYGC. Rest assured, you will hear from us soon.

Verified Support

Nov 17, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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Address: H24 Satyam Vihar , Awas Vikas 1,, Kanpur, Uttar Pradesh, 208017

I've recharged my tata sky id after few months, now i recharged my id, now showing this number, please resolve my problem. Channel no. 100 is working but remaining channels shows the message ' this is the wrong card for this set top box'. I am a loyal customer of tatasky for a long time and i don't want to switch to another company. Please resolve my problem asap and please inform me immediately if you can.
Thanks.

Dec 20, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2019

Tata Sky Customer Care's response Hi! Help is here. We have raised a service request SR#1QOXTLTG. Rest assured, you will hear from us soon.

Verified Support

Nov 19, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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Address: Hyderabad, Telangana, 500072

I had two dth connections from tata sky and i have asked the customer care to deactivate one of the connection starting from 25th august 2019.
In fact i wanted them to cancel my other subscription as i have no plans o[censored]sing the same, however the csr (Customer support representative) suggested me to keep the connection in inactive mode so that i will not be charged. I was asked about a end date for deactivation to start with and i have asked her to put the connection under deactivation starting the same day and with an end date of 31/12/2019. She has deactivated the account, however i was charged for both the connections for two consecutive months before i realized i was over paying them. I have raised a ticket to this extent on 30/11/2019 and i am persistently chatting with their customer support without any solution till date. All i get to hear from them is i need not worry and they will take care of it. With my deposit lying with them, i do not have a working connection since they have de-activated my working connection also for want of further payment.

They were good enough share the transcript of the chat where i have it in writing that i wanted the connection to be kept under deactivation till 31/12/2019.

It is already 15 days since i lodged this complaint and no one cares to respond with a tentative time frame resolution of the same. They always keep saying that they resolve it soon.

It is least expected from a company of the reputation of tata.

Dec 20, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Tata Sky Customer Care's response Hi, we understand what this has been like for you. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Nov 18, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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Address: 3, parth flats, maninagar, 380008

I'm subscriber ([protected]) of tatasky from last 6 years, but now they have started to cheat consumer. Two month earlier technician visited at my place and he resolved my problem and told that within the month if you are facing any issue, we will resolve your problem without any charges. But again i faced the problem after 45 days, now they are again asking to get visit the technician, so that they can take charges. I'm trapped with this service and feeling cheated.

Dec 18, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2019

Tata Sky Customer Care's response Hi! Help is here. We have raised a service request SR#1QOY5ZC2. Rest assured, you will hear from us soon.

Verified Support

Nov 17, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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Address: 792130

Dear sir, i raised complaint no 105q2q0m dated 26-09-19. For not viewing all tamil channels. But till today it was not solved. I called tatasky in all format i e twitter, customer care, nodal officer for north east, tatasky manager in guwahati. No any response. Even they are unable to give the date of resuming tamil channels. The tatasky is totally failure to provide customer satisfaction. Tatasky has become hopeless. Please take appropriate action.
I suggest trai that like mnp mobile number portability introduce dth portability as soon as possible.

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

Tata Sky Customer Care's response Hi, that's not how it should have been. We are looking into this matter. We will revert to you very quickly with a useful solution.

Nov 15, 2019

Updated by tkk1964 This is I am hearing last 50 days. But no body solved the problem. It is strange to inform that the exact date of resuming tamil channels are not able to provide by tatasky.

Verified Support

Nov 16, 2019

Tata Sky Customer Care's response We are working on your concern. Please bear with us while we try to provide you with the resolution.

Nov 18, 2019

Updated by tkk1964 Till now no solution to my problem. I lost hope on tatasky, it is totally inefficient. Please return back my deposited money. I will migrate to some other dth.

Verified Support

Nov 19, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Nov 19, 2019

Updated by tkk1964 I am not getting Tamil channels till now. But you are writing that your concern has been addressed. I am fed up with tatasky. I am closing my account in tatasky.can you assist me to get back my deposited money?. I have taken Airtel Digital TV.

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Address: Chandigarh, Punjab, 160022

I applied for new connection from online portal. There I was asked for option SD/HD. On selecting HD, only option for HD settop box with recording was there which was costing quite high nearly 9000+. So I had to opt for SD topbox.

When person for installation visited my place, at the time of installation, he informed that HD settop box without recording is also available.but the option for the same wasn't there. I immediately chatted with customer care through app and asked her to take my complaint. Instead of taking my complaint, she put it in feedback and misinformed me that my complaint has been taken and I will receive call back within 48 hours. On my asking the complaint number for reference, she gave me the number IQBK6SZ4.

Next day I received a feedback and information call for settop box to which I told that I am awaiting resolution of my complaint. To my utter surprise I was informed that no complaint is pending on my account. And that there is only feedback which has been fixed by back end team. I asked him to take my complaint afresh to which he gave me complaint number IQDVB5ZT.

Today I received a call against my complaint but I am being asked to pay full amount of 1299 for new HD box.

My grievance is I already paid 1099 for SD settop box since no option of hdbox without recording available on internet.

Now, they have fixed the issue but want me to pay the penalty for the fault on online portal by paying 1299 for HD sattopbox without adjusting amount of 1099 already paid for SD sattoo box.

On the top of that they want me.to have reported the issue of non availability of HD settop box without recording option before installation of SD settop box which I got to know about only when installation boy was explaining use of remote and browsing channel on Tata sky and some channels not available for viewing as enquired from him.

The issue was reported within one hour and still they want me to pay 1299 for HD settop box . This is absolute chating and fraud

Tata Sky customer support has been notified about the posted complaint.

Nov 14, 2019

Updated by bhawna.llb With reference to the trailing mail and aforesaid complaint, I am again and again being asked to show the screenshot of non availability of option of HD settop box without recording.

I just googled for new tata sky connection and the same two option of SD set topbox and HD Settopbox with recording is available. No option for HD dettol box without recording available. I didn't search for any discount or offer. Simple new tatasky connection was searched.

It amicably reveal that it's so misguiding to prevent informed decision by the customers and no way of knowing that there is any option of HD settopbox without recording.

Like any sane person anyone will select SD settop box instead of Rs.9300/- highly costly HD box.

The same happened to me for which I am being coerced to pay Rs.1299/- over and above Rs. 1099/- for HD settop box when the error of nonavailability of option of HD settop box without recording was reported within one hour.

I have lost all hopes of any customer caring approach of Tatasky.

Disappointed customer

Nov 14, 2019

Updated by bhawna.llb Received a call from [protected] number where executive tells me that they agree with the bin visibility if option of HD Settopbox on portal but we cannot do anything. You have paidb1099 and you need to pay 1499 now extra for HD settop box. And they are taking feedback at my expense for future.

What kind of customer service tatasky is providing. It just appears extortion money tactic by misguiding and I'll informing customer to make decision about choice and then making her pay double triple for the option available at par with the chosen option at the first place if the full disclosure of information was there.

I am left with no option but to approach consumer court for resolution of my grievance.

Please don't make any call to my number unless I am compensated for the non disclosure of full information and given me Full HD set top box in place of sd settop box without any further cost.

Verified Support

Nov 15, 2019

Tata Sky Customer Care's response Hi! We believe you have been communicated regarding this over the phone. Do let us know if we can assist you with anything else.

Nov 15, 2019

Updated by bhawna.llb Yes, I have reported above what I have been told. That I have to pay now 1499 for HD settop box and you take my grievance as feedback at my expense of 1099 + 1499 to put your house in order.

The complaint isn't closed and tatasky portal should stop defrauding people and change my SD sattoo box with HD settop box.

Nov 15, 2019

Updated by bhawna.llb because tata sky is defrauding customers by ill informing customers in its portal thar only 2 optiins available for tata sky connection I.e. SD sattop box for 1299 and HD settop box with recording of 9300. customers, with not much resources opt for sd settop box at 1099 only to know later that HD settop box is also available for almost same price without recording. now customers being told this after installation, customer is asked to shell out 1499 more now for HD settop box. I have paid my first and last subscription for this fraud company. will look for other options.

Verified Support

Nov 15, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Nov 15, 2019

Updated by bhawna.llb No, the concern hasn't been resolved. The complaint has not been attended to except new and different response from each call coming . All different tactics for fishing out money from the customer by hook or by crook

Verified Support

Nov 16, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Nov 16, 2019

Updated by bhawna.llb No, my concern isn't resolved. Replacement of settopbox hasn't been done by Tatasky and stop giving my grievance the name of feedback at my expense. Do the needful and fix the issue caused due to misinformation/suppressed information on the portal.

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Emailing multiple times forrefundcompany demand for asset returnand reply that thier representative visit our place but no one visited and we demand to provide our signedagreement that asset is of company but they simplyemail us that asset is of company before a week a go. For more then 7years old asset and hold our Rs. 198.10 provide asset evidence

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Nov 13, 2019

Complaint marked as Resolved

[email protected] Wrongly reply from company that representative visit our home open 24 hours as liver transplant patient is at there. Also they have not provide asset evidence of company... Why??? Service Request No.: 1PNE8GBI Dear Mr. Pranav Vora This is regarding cancellation & refund towards your Tata Sky account. As per the validations we find that the request for an engineer visit for box pickup have been cancelled since we were not able to pick up the equipment’s at the time of visit. As discussed with you, at your request, we have cancelled your Tata Sky account on 29/10/2019. In case you wish to retain your Tata Sky connection, please contact us within 90 days. Further, we won’t be able to continue the services on your old set top box after 90 days. (Yes, that means a brand-new set top box and a whole new subscriber id!). We wouldn't be able to process your refund request as of now. We wish to inform you that the Set Top Box (STB) subscribed by you and installed in your premises, along with the Digicard and other related parts i.e. Tata Sky Limited’s property and is owned by Tata Sky. The same have been provided to you for the purposes of availing Tata Sky services, in accordance with the Subscription Contract. Accordingly, in case of cancellation, you would be required to return the Set Top Box along with the Digicard and other related parts and the amount available in your Subscription Account would be subject to forfeit. However, as a valued subscriber, post account cancellation & surrender of the Tata Sky hardware within 90 days’ refund can be processed towards the available subscription amount Rs.198.10 /- . Hence, we request you to write to us within 90 days in case of refund to be initiated. We urge you to always mention your Tata Sky Subscriber ID on the subject line of your email with your updated contact number to enable us to serve you quicker. Warm Regards Channa Basava Tata Sky [THREAD ID:1-1PZN0ASQ]

Tata Sky customer support has been notified about the posted complaint.

Nov 13, 2019

Updated by Pranav K Vora [protected]@tatasky.com

Wrongly reply from company that representative visit our home open 24 hours as liver transplant patient is at there. Also they have not provide asset evidence of company... Why???

Service Request No.: 1PNE8GBI

Dear Mr. Pranav Vora

This is regarding cancellation & refund towards your Tata Sky account.

As per the validations we find that the request for an engineer visit for box pickup have been cancelled since we were not able to pick up the equipment’s at the time of visit.

As discussed with you, at your request, we have cancelled your Tata Sky account on 29/10/2019. In case you wish to retain your Tata Sky connection, please contact us within 90 days.

Further, we won’t be able to continue the services on your old set top box after 90 days. (Yes, that means a brand-new set top box and a whole new subscriber id!).

We wouldn't be able to process your refund request as of now. We wish to inform you that the Set Top Box (STB) subscribed by you and installed in your premises, along with the Digicard and other related parts i.e. Tata Sky Limited’s property and is owned by Tata Sky. The same have been provided to you for the purposes of availing Tata Sky services, in accordance with the Subscription Contract.

Accordingly, in case of cancellation, you would be required to return the Set Top Box along with the Digicard and other related parts and the amount available in your Subscription Account would be subject to forfeit.

However, as a valued subscriber, post account cancellation & surrender of the Tata Sky hardware within 90 days’ refund can be processed towards the available subscription amount Rs.198.10 /- .

Hence, we request you to write to us within 90 days in case of refund to be initiated.

We urge you to always mention your Tata Sky Subscriber ID on the subject line of your email with your updated contact number to enable us to serve you quicker.

Warm Regards

Channa Basava

Tata Sky

[THREAD ID:1-1PZN0ASQ]

Nov 14, 2019

Updated by Pranav K Vora Complaint marked as Resolved not till resolved ask them to send email to us with copy to you with detail of evidence of asset is of tata sky ltd, our signature must required.. In agreement of asset belongs to tata sky ltd.

And refund Rs. 198.10

Our complain till not solve

Verified Support

Nov 15, 2019

Tata Sky Customer Care's response Hi, we understand your concern. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.

Verified Support

Nov 15, 2019

Tata Sky Customer Care's response We've already communicated to you regarding this over the call. Do let us know if we can assist you with anything else.

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Address: S-573 A, School Block (Part-2), SHAKAR PUR, Delhi -92, New Delhi, Delhi, 110092

Subscriber id: [protected]
Card id:[protected]

Mobile number: [protected]
Account holder: harish singh kandari

Tatasky is fraud company looted customer money.
Customer executive is careless and unprofessional.

I talked about give refund to customer care executive on sunday (10 nov 2019). He ensure me amount credit in my account.

Now (12 nov 2019) another tata sky customer executive call me and said that he never talk about refund.

I registered complaint on 3 nov 2019 (Sunday). I registered my complaint every single day. But tata sky employees are very careless and giving me worst service.

Customer care executive said that we don't registered complaint because you cancelled technicians or refuse to give technicians charges.

But i complaint every single day. So, it's your company issue not registered my complaint.

Even i registered complaint on 9 nov 2019 in the morning time. Customer care executive give me technicians and i ready to pay charges. But no one is coming for solve this issue on 9 nov 2019 in given time.. I again call in the evening 6pm, another customer care executive told me your complaint is not registered till now.

So, how your employees is working and unprofessional. She registered my complaint on saturday 9 nov 2019 at 6pm.

The technicians is solved the setupbox issue on sunday at 6pm. I call tata sky customer care number again for giving me new setup box receipt. Technicians told me add 600 rupees in your tata sky account because tata sky automatically deducted charge from there.

I add 600 rupee to tata sky account. And call tata sky customer care number for refund and new set-up box receipt.

He told me your complaint is registered on 9 nov 2019. Not in 3rd nov 2019. He said we give you 57 rupees. He ensure me to credit 57 rupees in my tata sky account. He said that he transfer good will.

Today 12th nov 2019 12 pm he refused and told me that we dont give any refund or good will.

Take proper action

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Tata Sky Customer Care's response Hi! We have raised a service request SR#1QG677S8. Rest assured, you will hear from us soon.

Verified Support

Nov 13, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Nov 13, 2019

Updated by bhaskarkan07 Nothing
My issue is not resolved Tata sky. Call me or solve my issue immediately.
my contact number: [protected]

Nov 13, 2019

Updated by bhaskarkan07 Thanks for listening me and my issue for refund is now complete.thanks again

Nov 13, 2019

Updated by bhaskarkan07 Hello Tata sky,
Your technician told me total charge 600 which I added to my Tata sky account and you deducted 630 rupee for what?

What are you doing? Do you really want make money through illegal and looted your customer.

Just want to say give me back my 30 rupees immediately. Credit to my account 30 rupees.

Verified Support

Nov 14, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

Nov 14, 2019

Updated by bhaskarkan07 All the charges total sum: 600
Give me separate receipt of swap hd setup box via Tata sky technicians.
With Guarantee on it.

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R

Rajrenu321

from Jaipur, Rajasthan

Nov 12, 2019

This is a wrong card for this ser of box error

Reply

Rajrenu321's reply, Nov 6, 2019

This is the wrong card error for this set of box error shows...Kindly resolve this issue as soon as possible phone no. 8239847467.
Tata sky id 1188707499

Tata Sky Customer Care's response, Nov 13, 2019

Verified Support

Hi, help is here! We have raised your concern and we assure you that it will be resolved promptly.

Tata Sky Customer Care's response, Nov 14, 2019

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

P

pandaramaziz

from Kolkata, West Bengal

Nov 13, 2019

My id is (protected) but not login in mytatasky net work to managa my account due to the OTP not receiving by new RMN (protected), but add channel works by the new RMN. please do the needful to change further like manage pack like remove multy tv pack etc.

Reply

Tata Sky Customer Care's response, Nov 14, 2019

Verified Support

Hi, help is here! Please share your RMN/Subscriber ID, we will assist you further.

S

Sathish Kumar Natrayan

from Delhi, Delhi

Nov 13, 2019

I haven't used my tatasky for some months and i recharged now and getting card mismatch pair error.. please do the needful.

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Tata Sky Customer Care's response, Nov 14, 2019

Verified Support

Hi, help is here! Please share your RMN/Subscriber ID, we will assist you further.

K

Kailas Pawara

from Noida, Uttar Pradesh

Nov 13, 2019

Pairing error my tata sky dth

Reply

Tata Sky Customer Care's response, Nov 14, 2019

Verified Support

Hi, help is here! Please share your RMN/Subscriber ID, we will assist you further.

S

sark-latha

from Bengaluru, Karnataka

Nov 13, 2019

Mobile No. [protected]
Consumer No.[protected]
date of Recharge 30.10.2019

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Tata Sky Customer Care's response, Nov 14, 2019

Verified Support

Hi, help is here! Kindly share us your concern in detail to assist you further.

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Address: Tata sky, Dehradun, Uttarakhand, 248001

Website: Tata sky site.

Sir/mam, i did my recharge on 31st october as well as today on 11th november from the tata sky app. Amount was 343rs and then i did 336rs. Both the transactions are said to be successful on my paytm upi transfer @hdfc bill desk. The amount has been debited from my account. But recharge couldn't be processed from tata sky. I need my refund. Why i have to recharge again and again. Where is my money gone?

+2 photos

Dec 20, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Nov 18, 2019

Tata Sky Customer Care's response We hope that your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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S

Sanjeev Bharti Luthra

from Mumbai, Maharashtra

Nov 13, 2019

Connection not done, person not picking ph pls contact me [protected]

Reply

Tata Sky Customer Care's response, Nov 13, 2019

Verified Support

Hi, we do not want you to feel this way. Kindly share us your RMN/Sub ID along with the details of your concern and we’ll help you further.

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Address: Sudna gayatri mandir road , daltonganj, palamau Jharkhand. Pin - 822101, Palamu, Jharkhand, 822101

Due to unawareness of tata sky uneducated employee and dumb distributor in daltonganj, Jharkhand pin-822101
Wrong setup box has been installed at my place . It has been 5 days i have raised my request to fix the issue but no response has arrived from their support team.
I want to lodge the complaint againt the company to refund my amount and take back their stup and all the accessories
Name - vishwajeet singh
Sub Id- [protected]
Mob No - [protected]

+1 photos

Dec 15, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Tata Sky Customer Care's response Hi, your concern is certainly noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.

Verified Support

Nov 14, 2019

Tata Sky Customer Care's response We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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K

Kamaldeo

from Noida, Uttar Pradesh

Nov 12, 2019

I have done DTH recharge on 26th oct for a month and after some days it started showing on the screen that "this is the wrong card for this set top box(pairing error)..."

wrong setup box installed - Comment #3583645 - Image #0

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Tata Sky Customer Care's response, Nov 13, 2019

Verified Support

Hi, your concern is noted. We have raised your concern and we assure you that it will be resolved promptly.

Tata Sky Customer Care's response, Nov 14, 2019

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

Tata Sky Customer Care's response, Nov 17, 2019

Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.

K

Kamaldeo

from Noida, Uttar Pradesh

Nov 15, 2019

To contact [protected]

Reply

Kamaldeo's reply, Nov 23, 2019

I have posted a complaint on 12 th nov. It is not resolved till now. When should I expect it to be resolved?

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Address: Hyderabad, Andhra Pradesh

I have paid tata sky new installation on oct 8, after few days they called and offered tata sky binge fire stick and i literally asked them 4 to 5 times about the free service, even then they said it is free only.
After getting installed they didnt even inform.
When i saw my account details i got to see that they charge 249 rs for the binge service.
When i called the customer care, they said its mandatory
I pay for internet charges, hotstar, netflix and amazon prime account still i need to pay 249 rs to them again
And they say 1 month free service..
1 mnth servc is provided for any users of netflix, hotstar etc...
If we dont want to pay.. Then we should return the firestick.
We can buy from amazon directly, why to take from you and pay for you every month.

Dec 16, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2019

Tata Sky Customer Care's response Hi, we do not want you to feel this way. Please share us your RMN/ Subs ID for further assistance.

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N

Nagelly akhila

from Hyderabad, Telangana

Nov 13, 2019

Iam not using tv for few months and now am getting "This is the wrong card for this set top box" .

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Tata Sky Customer Care's response, Nov 13, 2019

Verified Support

Hi, we can understand your unpleasant experience. Please share your RMN/ Subs ID for further assistance.

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Address: GF - B , 40 - 41 , 505/1 , Shakti Enclave , Lal Dora Village , near shalimar palace , Burari - 84, 110084

I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).   replace all

Dec 13, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Nov 11, 2019

Updated by Anishhh I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).
I am facing a problem of blank screen with a message : "this is the wrong card for this set top box (Pairing error).

Verified Support

Nov 12, 2019

Tata Sky Customer Care's response Hi, help is here! Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.

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B

banwari_92

from Jaipur, Rajasthan

Nov 12, 2019

Executive Asistant Name - Santosh
Mobile No. [protected]
date - 11/07/2019

Mr set box has a warranty of 1 year but the executive takes money.
Please take a needful action against him. otherwise, I take legal action against a company

My Subscriber id is [protected]
My - Mobile No. [protected]

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Tata Sky Customer Care's response, Nov 17, 2019

Verified Support

We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

J

jasmin84

from Bengaluru, Karnataka

Nov 12, 2019

Tata sky has common dish antenna and it has not been working. They are not resolving the issue and I am being charge on daily basis. Let me know how do I proceed. I have sent close 15 complaints in last 3 months. The issue comes up every 15 days. The technician are real not responsive.

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Tata Sky Customer Care's response, Nov 13, 2019

Verified Support

Hi, we understand that things haven't been quite smooth sailing. Kindly share your RMN/Sub ID, we will get back to you with a positive response.

A

amarpawar

from Mumbai, Maharashtra

Nov 13, 2019

Hello Team, am also facing Paring Error. We have started our TV after 4 Months.
NDS No :[protected]
DIGI CARD I.D. :[protected]

Please Resolve ASAP

Amar P.

Reply

Tata Sky Customer Care's response, Nov 14, 2019

Verified Support

Hi, your concern is noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.

Tata Sky Customer Care's response, Nov 17, 2019

Verified Support

We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

V

Vikas Kangralkar

from Nagpur, Maharashtra

Nov 13, 2019

I had referred one of my neighbor for new connection.number is [protected]. Its more than a week now, nobody has turned up.. Have registered so many complains bt it was not resolved.. Worst service.

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Tata Sky Customer Care's response, Nov 14, 2019

Verified Support

Hi, your concern is noted. We have raised a service request. Rest assured, you will hear from us soon.

Tata Sky Customer Care's response, Nov 17, 2019

Verified Support

We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

S

Sachin Sirsat

from Pune, Maharashtra

Nov 13, 2019

Pairing issue occurred, , eve after recharge

Reply

Tata Sky Customer Care's response, Nov 13, 2019

Verified Support

Hi, we can understand your unpleasant experience. Please share us your RMN/ Subs ID for further assistance.

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Website: www.tatasky.com

Tata sky box has been providing me with an error for a month. Every time a service staff comes he says its an it error that will get sorted within 2 days. They close the complaint (When they are not supposed to) and leave. When i follow up the call centre says the issue was resolved. And they send another service staff who gives same excuse. Now they wont compensate me for one month that i did not receive service. Rather the call centre questions me whether i am lying or not.

Dec 20, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Nov 18, 2019

Tata Sky Customer Care's response We hope that your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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I didn't use the service for 3 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company.

+1 photos

Dec 20, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Tata Sky Customer Care's response Hi, help is here! Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.

Verified Support

Nov 12, 2019

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Nov 14, 2019

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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Address: 43/202 krishna nagar, Chirahula colony, rewa mp 486001, Rewa, Madhya Pradesh, 486001

Not operated tata sky for a month now i when i started it showing that wrong card for this setup box (Pairing error). Please fix so that i can use the service provided by tata sky. Also please a suggestion is there any pack that i design myself if yes please tell the steps. I tried from all platform but unable to do so. Kindly right this mistake which is there as soon as possible so i can see channels please.
Subscriber id: [protected]

Dec 18, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2019

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.

Verified Support

Nov 13, 2019

Tata Sky Customer Care's response We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!

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