Tata Sky Complaints & Reviews

I done tata sky recharge of 290 rs on 11 dec from tata sky aap but it not comes in my aacount mean while balance shows zero amount. I again recharged on 19 dec from tata sky aap of 292 rs again it shows zero amount, they told your amount is not submitted in tata sky merchant. But from my account it was debited. So it's my complaint and humble request i want my money back from them... Thanku.

I had tata sky SD recording box from last more than 10 years. On 8-Dec-2019 i have upgraded tata sky SD recording box with tata sky HD+ recording box. Customer care arranged technician and replaced my existing set top box with HD+ DVR box. Also customer care told me that upgrade charges is 7890 Rs.
After installation, when i start set top box and TV, I found that most of the HD channels has distortion and no signal issue. I told technician about problem. After that technician has replaced existing LNB with super LNB also told me that Super LNB is free of cost as set top box is HD+ DVR, as HD+ DVR set top box required super lnb.

After 2-3 days tata sky deducted 800Rs from existing balance. I called customer care regarding this issue. They said, 800 Rs charges are form Super LNB. I was shocked as technician told me super lnb is free of cost and also customer care haven't told me about this charges when I called for to upgrade set top box. I told them everything but customer care people was very rude and told me that they were not gonna refund my amount.

My expectation here is that if HD+ DVR required super lnb why do i need to pay 800 RS for it. It should come with the same upgrade charges and for no extra charges. I checked consumercomplaints.in and found similar types of issues are faced by many people and tata sky has refund their money.
My statement here is clear: why i need to pay 800rs even though after i paid for 7890Rs for the tata sky HD+ device. Are you cheating your valuable customers then? i need the things to be done at free of cost (To install the super lnb with my tata sky)

Tata sky please take actions at the earliest and refund my 800 Rs balance amount.

I have been making frequent complaints against my subscription i/d [protected] with tata sky. They are not rectifying the defect but are charging with out providing the service. My account is constantly being debited without any service. Further please note that against their not providing the service they further charge for the rectification which they are unable to undertake

I was not using my tatasky settop box subscriber id [protected] many months now I am facing a problem in my screen (this is wrong card for this settop box (pairing error) nds no.[protected] digicard id is[protected]

The executive sent by the company had just installed the wifi however the wifi is not working, upon telling the executive on the spot right in front of him he is denying the fact and telling us that it's our fault.
We've showed him using chrome, uc browser etc. He's misbehaving and the sales guy is also not responding and refusing to meet in persons.

The technician who visited our home today ( 18/12/2019) was erratic and aggressive. Although he was right at our entrance, he was making repeated calls in a very erratic and aggressive manner. Refused to reveal name ; but his picture was taken with mobile phone, for registering a complaint with police. Take strict action against him. FIR in line.

I have purchased a new tata sky connection on 7th nov 2019, one of the dealer named sourabh d mob no. [protected] from unisyn eneterprises and his ba code putd[protected] addressed 2nd floor, 201/202, purva plaza, borivali west, mumbai 066, come in our society for providing new tata sky connection. We made cheque payment of rs 2280 / after few days they said local cable operator issue is there in your area so installation can not be done, we asked dealer (Sourabh d) to refund our amount, he said i will chk out in company and inform u abt this, after few days i called again to him, he said i m not going to give your amount refund back, whatever u want to do, you can do, tata sky is not going to take any action against me. I wanted to jst ask a question to tata sky peoples, you wanted to loot customers amount and run your business. I wanted this problem has to be resolved at the earliest and refund back my money.

I have been experiencing very frequently for the past many weeks the problem of loss of signal and the error message on tv is bad weather. The weather in mumbai is absolutely clear. Techinicans have visited many times, changed set top box (Charged me for the same), changed some connection points and yet problem is not resolved. I continue to experience the same problem every 15 to 20 days.

Calls made to customer care center...

I am a firm believer that only tata group is honest business house in india. Unfortunately your tata sky has frequent break downs. I have been told by your complaint section that we shall be charged for technicians visit. Please note that fault is in your service for which i am being charged. As i stayed for so long with you now as your business model is changing i will also shift to some other service provider.

I took a tatasky broad band connection on december 2, 2019. (Three months 25 mbps unlimited data pack by paying rs 2478.). I was assured a gift o[censored]p to worth rs 1500. But after taking connection nobody came. How can i claim my gift please?

Now details:
1. Your representative informed us it is optical fiber network connection. If so, great! Give me the proof for the same. If bot then why this cheating as done?
2. Speed was not shown to me of wifi in my various rooms or even once by your engineer.
3. Speed is much more slow that claimed.
Pradeep kumar srivastava

I am using tatasky from past 7 years and last 3 years am facing setup box issues. When the service guy will come and replace some thing and they are collecting money again and again without proper service. Every time we have to call customer care for that charging rs.9/- per mintue and we have to wait more than half an hour to call their customer care people.

It's all very clear fraud business and they don;t have business ethics, when they technician come to home for service very rude and not ready to answer anything.

Worst service, worst business and harrassing customers

My account got deactivated since it has been two weeks past the due date. I recharged my account today (14/12/2019) by logging in into my tata sky account, via google pay. The amount has been debited from my bank account but it hasn't been credited to my tata sky account yet. Also, it's the second time this is happening. I[censored]pi payment doesn't work, then kindly remove it from the list of payment options being shown and also provide refund for my loss. I have tried contacting tata sky helpline but no service seems to be provided for a deactivated account. Please do the needful.

My subscriber id is [protected]

I am not regular recharge my set top box only if it required now i recharge plan 220 rupess for zee sony and colors now only sony is working and rest all channel are locked i called customer service they ask me they will send a technician who is going to charge some fees if its any problem with set top box but that is # you can see channel is locked by broadcaster just to get 150 rupees visiting charges because i dont recharge regular when you can see the channel is locked by broadcaster just to get some money that is only intention i can i would suggest never go for fraud broadcaster
I wont pay 150 i will scrap the connection but never recharge again

I was not using the connection as i was out of station for 15 days and now after returning, i recharged my set top box. The recharge was successful. But now i have error message. My reg
Sid [protected]. Please do something as soon as possible.
It shows
This is the wrong card for this set top box.
(Pairing error)
Digicard id is [protected].
(14)
My rmn is [protected].
Please help me to get sort from this problem.

Hi tatasky,

I have got a new connection 3 days back. While purchasing it was mentioned online as it is free for a 1month basic pack and balance was showing around 144rs. After two days it is showing minus -44rs after checking with customer support they have mentioned it is a charge of installation & device which is not fair. I need your immediate action on this or else i need to take a step forward on this issue.

Today tata sky customer lied to me.
I was told that your pass today at 4 o'clock in the evening will be delivered tata sky binge
Then at around 5.30 pm, i received a call that 30 minutes will be delivered
And then 1 hour passed. When i called them back, they said that you had spoken yesterday at 12 o'clock.

They made my time wasted. I went nowhere today waiting for him at home.

I haven't used my set top box from last 3 months. Today i turned on the tv to recharge for the box but it is not working properly.
It is showing wrong card for this is set top box (Pairing error).
I have looked for the solution online on you website also. There it shows to remove and clean the card properly and insert it back.
I have tried this method 4-5 times. But still not working. Showing same error. I am attaching the photo of error.
Subscriber id :[protected]

I have been outstation for around 20 days and when i come back home and switch on my tv and tata sky then the screen on my tv says that "this is the wrong card for this set top box" (Pairing error)
Nds no :[protected]
Digicard id:[protected]
My subscriber id : [protected]
Let me also inform you that i have already recharged my tatasky.
Kindly resolve this issue

Tata sky provides one of the worst service. I have changed the settop box 3 times in a short span as they said it gets repaired frequesntly. And recently one of the tatasky service attended the rapair for no singal and he said your receiver is damaged. If you replace new one it is 350 rupees sir, i have a old one in good condition, i can give it for 200 rupees, i agreed half minded. But again in 1 month the same problem arises and customer care said you need to pat service change again.

I got frustrated and cancelled the tatasky connection on 28/10/2019. They haven't refunded my account balance of inr
2350.83/- yet. I have sent a cancelled check leaf to credit the amount into my account but no action taken by tatasky.
Yet.

Tatasky broadband is cheating their existing customers by charging them a higher amount for renewals than what is mentioned on their website.
I had been receiving payment reminders for renewal of my subscription plan: 50mpbs unlimited 6 month package for an amount of rs 7, 500. I did a successful recharge on 4-dec-2019 by paying rs 7.500 online.
However, to my surprise, when i checked the tatasky broadband website, i saw that i had been charged rs 1, 128 extra. The price for my 6-month plan is rs 6, 372 (Rs 5, 400 + 18% gst) as per your website and not rs 7, 500. Even a 100mbps plan is priced at rs 7, 009.20 (Rs 5, 940 + 18% gst), a good rs 500 lower than what i had paid.

Current subscribers of tatasky broadband are not aware of this change. Tatasky broadband is taking advantage of this situation, and cheating customers to the tune of rs 1, 128 per customer, which is a lot of money.