Tata Swach Complaints & Reviews

item didn't received today...
[protected]--------

Dear pramode kumar

Thank you for your order! Your order details are below. Please keep this email; you will need to refer to the order number in any future communication.
Order number:[protected]
Order date: 08 September 2012
Status: In process
You can track your order through this page: www.tataswach.com/shopping/order_tracking.aspx


Items Quantity Unit Price Cost
Tata Swach + extra Tata Swach Bulb + free extra Top Mesh 1 1548.00 1548.00
Subtotal 1548.00
Total 1548.00

Price is inclusive of taxes; shipping charges as applicable

Shipping details:
c/o. hosa digantha newspaper city point building, 4th floor, kodialbail, mangalore
Mangalore
Karnataka
India
575003
[protected]


The delivery will be made within 2 working days in metros and within 4 working days in other cities. We will try our best to reach the order to you in the estimated time, but we cannot guarantee it
No cancellation will be accepted once the material has been dispatched or after 48 hours of placing of the order, whichever is earlier




For enquiries on your order, write to us at [protected]@tatachemicals.com
Thank you!
The TataSwach team
[protected]
their reply on 15/09/2012

Dear Mr. Pramode

Thanks for writing into Tata Swach.

We regret that you have not received your ordered online order till now.

We have already forwarded your complaint to our team, and you will be receiving hand delivery of the product by today eveing.


If the same is not delivered to you , we request you to kindly revert back on this email id.

We apologize for the inconvenience being caused.

WIth Regards,
Team Customer Care
Tata Swach

Dear sir
I had purchased tata swach filter in the month of Aug' 12, howere the filter / bulb got jammed within 15-20 days.i purchased 2nd bulb by the dealer after fitting the bulb, we filled the filter with water, not even a single drop of water was droped in the lower storage tank, from before 7 days there is no any drop of water to drink in my home...i phoned many times on toll-free number, my complaint no is 134646.

I had bought the Tata Swach considering the big brand, & considering that the TATA is pro-consumer, i think i failed my test.

Now i want to return this product to the tata swach company. otherwise i will through this product in dustbin.

Thanx for this product
shailendra srivastava
1006 Meerapur
Allahabad
Mob - [protected]

its d shame on this product.....

Tata Swatch

Dear Sir/Madam

Subject: Poor Service of Tata Swatch.

We have bought Tata Swatch Model (Rs 1199/-) on 10 June 2012 from Retailer Chandigarh. As per your advertisement printed on Tata Swatch Cover, that it removes 99.99% viruses from water and it purifies 3000 liter water.

But this product stopped filtering water on 15 July, 2012, just after 1 month, and we immediately approached to Tata Swatch retailer and he had suggest us to purchase new filter bulb. I was shocked because it has not filtered 3000 liter water as it was printed on advertisement and this was same, we had given an assurance by retailer and as well as Tata Swatch Representative at time of buy.

There are number of other water filters in market, but we had bought it because, it is a Tata Product, but we don’t know that Tata is also manufacturing cheap category products. We had also learned that you are not only manufacturing cheaper products but you are also cheating peoples by giving false product information through advertisement.

This is not possible for middle class peoples to bear Rs 350 Per Month for new bulb, This mean we have to spent Rs 4200 per annum for water purification.

Please therefore this is my humble request to you that please refund my money as soon as possible or otherwise I will forward a request to consumer court for this matter.

Regards

Jatinder Pal Singh
House No. 672, Phase 4
Mohali, SAS Nagar (160059)
Punjab
Mobile:[protected]

Dear Sir/Madam
This is regarding My Order_[protected] which i placed on 15th June 2012.I paid total amount of Rs1548/-for "Tata Swach Smart + extra Tata Swach Bulb (Tata Swach+extra tata swach bulb+free extra top mesh)"

After making the order i have traced my order on 20th june and one of customer care executive told me that your order will be dispatched within 48 hr. but after 48 hr. also my product hasn't reached me so again i have made a complaint on 21th june for which i have given a complaint no(110910) and they also told me that your product will reach you within the day till evening but yesterday i have agin called and make camplaint no 112457 now 29 june but still i m waiting for my product.

i have talked to one of your senior executive(prashant) and Ali regarding my complaint and he have told me that due to some internal problem/staff problem we won't deliever the product .

Its been over a 2 week now that i did not receive the product and there is no guarantee that i am ever going to receive the product.


I have mail to [protected]@tatachemicals.com but not getting any response even after 4 reminder mail.


Now , i dont trust Tatachemicals and this product any more due very sloppy and dissatisfying response from customer care persons, and i want my money back with bank interest.

Kindly consider regarding this email...and take urgent action .

Anil Soni
[protected]

I had purchased a tata swach from Mangalore Karnataka. Within 1 months the bulb stopped working, showing accumulation of black water (the carbon filter must have leaked) resulting in chocking of the filter. We made a complaint to the dealer who refused to even take up the matter and instead directed me to call the tata consumer care cell on [protected]. Could someone please help.
It happning for me again and again. And none of the delaer in mangalore is having the bulb so that i can replace that also. Even "Tata Swath" online buy is also not working properly.
Please help me out.

I had purchased a tata swach from maha laxmi still shop yari road andheri just 3 month before but there is some problem in the bulb which stopped working, showing accumulation of black water..... resulting in chocking of the filter, I buy that product because of the name "TATA", in three months we r change 2 bulb .... what the hell it is ...

Sir I have purchased tataswach bulb online on 2nd april and my
Order number:[protected] and Order date is 02 April 2012 still I haven’t received the product.

Sir, thanks for not keeping me empty handed because whenever I called your call centre I always got new complaint number but the status of product movement is ……………………..blank.

Sir / madam…………………………thanks for this wonderful service.

Thanks in advance.

Hope I will get reply.

Hi my name is Shaina D'souza address is house no.1258 uttan pali rd, opp dr.Kamal Via-bhayandar (w) pIN-401106. I have been using Tata swach since a 8-9 months in the 1st month waterpurifier was working fine den there was blockage n water was not getting purified so we cald the technician he sd there is an air blockage n he repaired it but then since that time every month there is a blockage n it takes lot of time to remove the blockage some times we are without drinking water n endup getting bisleri at home. It takes like 30 minutes n sometimes even 1 hour to remove the blockage n yesterday i got so frustrated that i thre away my tata swach purifier n because of this me n my husband had a big fight this tata swach water purifier sucks i guess we are gonna switch to other company n will make sure that my friends n family never buys any tata products

I am santosh bhere staying at B-303, vinay building, sankalp, nnp, goregaon (e), mumbai-65.
Water was not coming in lower container from the date of purchased.
I have complaint five times, still problem was not solved.
My last complaint was closed by Mr. satyendra giving the reason that product is out of warranty. How can it possible.
I am purchased product in 20 dec 2011 & my last complaint was launched in 9 march 2012.
Your service engineer doesn't know simple maths, technical knoledge is far away.
Please do the needful.

I have ordered Tata Swach online from www.tataswach.com for Rs. 1199/- Order number:[protected] Order date: 01 December 2011
I have received the product on 8th Dec 2011 and I found that the upper vessel got damaged and the tap was missing in the package. I sent out an email to the customer care email address ( [protected]@tatachemicals.com ) and no response. Next day I called the toll free customer care no. [protected] and they have registered a complaint (reference No. 66682 dated 10/02/2011) and they promise the service within 3 days in Trivandrum by defective goods would be replaced. I didn’t get any service, so I again call the customer care and they asked me to wait for 2 more days.
Again in the 6th day I have called again, some things are repeating. (Reference no. 68039 dated 18/02/2011 ). Till now no response.

I have purchased the good on 1st Dec 2011, got the damaged product on 8th Dec 2011. Today is 21st Dec 2011, no response from TATA to replace the damaged product.

I had purchased a tata swach from Chroma pune just one month before but there is some problem in the bulb which stopped working, showing accumulation of black water (the carbon filter must have leaked) resulting in chocking of the filter, I buy that product because of the name "TATA", but what the hell it is ...not even completed one month it stopped working...can anybody tell what we have to do plzz...

My details,
Neeraj jain,
E-mail: [protected]@gmail.com
ph.No: [protected]

Hi. My name is K. Manoj Kumar from Hyderabad. On the eve of Diwali my company gifted all the employees with Tata Swatch Smart purifier (and a winter coat as optional). I opted Tata Swatch, which within a 20 days time is leaking some Black particles in the bulb leaving the filtered water being grey in color. As i noticed it on 20th November, i kept it a side fearing it may affect our health after consumption. I normally have a very high expectation on Tata and all its products due to its consumer loyalty factor. Here i'm very much dissapointed to see this kind of malfunction in Tata's product. I request concerned officials to look into the issue and reinstate the product at its normal functionality, which means Tata still remains the trusted company.

My contact number: [protected]
Tata walky no:[protected]

I purchased Tata Swach Purifier in month of May 2011 and within few days water stopped coming from filter. The Service person came and did some cleaning to it and after that black particles started coming from bulb and again water stopped coming. He demanded charges & told me change this bulb & bring new bulb. Service people are not trained people neither they know how to solve problems. I also talked his senior person & but did not solve any query regarding this complaint. I called customer care also but they gave me time for 24 working hours to resolve the problem.

If my problem not resolve in upcoming time so i will go to consumer court regarding this complaint.

Love Kumar Gupta
+91-[protected]

I ordered 5 Tata Swatch Bulbs with the below details:
Order number:[protected]
Order date: 01 October 2011

On 18-Oct-2011, I received the delivery from DTDC, but it just had 1 bulb, while I had made a request for 5 Bulbs.

Repeated calls to call centre has just one answer - a complaint has been raised, we will look into the problem, and will call you back within 3 days.
On 22-Oct-2011, I raise a complaint through the TataSwach website, and I get a reply on 28-Oct-2011.

Dear Sir,
We apologize for this mistake in delivery, and we would like to inform you that it’s been already forwarded to concern team and it will be taken care of soon.

Till date no updates or calls from anyone. This is ridiculous, I want my Money back. Online order has no value in India. Better purchase from Stores.

I bought Tata Swach from Laxmi Nagar New Delhi in Aug'2010, and fitted at home, after some time it start giving trouble water filted very slow, whenever i called customer care they are suggesting some manual things to do like remove uper filter, lower filter and just hit on filter by your hand some bubble may got stuck by doing this it will remove and filter will start working. Then i asked if i removed all the filter and patted it then what the use of filter.

Its really patetic to buy Tata Swach, i have really bad experience with it.

Dileep Mittal

My maid has been with my family ever since I can remember. She's loyal and looks after my kids and home well. She has 3 kids of her own and lives in a slum in our locality. Every rainy season I've seen her kids fall ill with diarrhoea without fail due to lack of clean water. This problem is worsened by the water shortages and improper sanitation. Her candle filter does not eliminate germs and boiling water is getting expensive with rising costs.
This year for Diwali I have decided to give her a TATA Swach instead of the usual mithai & clothes which I do every year! With no electricity or running water required, it’s a perfect solution for her family. It’s also easy to use and maintain and requires no servicing or additional expense for her.
It costs me almost the same but I'm sure will benefit her and her family much much more.

I live in Khadki in Pune and load shedding is a part of life. The number of hours of load shedding changes all the time. After we made inquiries for water purifiers in the market we bought a Tata Swach. Since it needs no electricity and no running water makes it very convenient to use for us. We have been using it for about 7 months now and are very happy with it. Thing I liked most about the Tata Swach was that it was so easy to set up and use. Most water purifiers require complex setting up but with Swach even I could easily do it with the instructions given. It can be kept anywhere and is portable so ease to clean. I have kept it in my kitchen where my old matka used to be and it looks so much better.

I HAVE TO PURCHASE A TATA SWACH WATER PURIFIER FROM M/S. PLASTIC PALACE NARSINGHPUR M.P. 487001 BEFORE 2 -3 AGO. BUT FROM THE LAST 15 DAYS BULB HAS BLOCKED AND DROPPING OF WATER IS TOTALY STOP. I CONTECT TO SELLAR HE ADVISED TO ON LINE COMPLAINT.

THANKS

ARUN AWADHIA


144 TILAK WARD NARSINGHPUR ( M.P. )
MOBILE[protected]

My complaint is-I brought the Tata Swach in April 2011.My tata Swach is not filtering water past one month,since August 2011, in a proper way.Earlier it used to take 4-5 hours to filter all 7.5 litres of water,but now it is taking 4-5 days to do the same.I called up customer care one month back,they took up the call and instructed how to get it right by simply doing some cleaning the battery,putting pressure on the top,etc.But they didn't worked at all.I am calling them constantly 4,5 times,every time they pick up the call and instruct a new technique to rectify the problem,but none worked.When finally I argued with the and asked to send service technicians to home,firstly they hesitated and then agreed.Took address and other details of the product,but till today none has reached my doorstep.When I again called them they politely answered that the service technician is busy for some unknown reason.It is very unfortunate that a company like TATA,has reached to such low levels of customer care.As a consumer of the Tata Swach,I am highly dissatisfied about the product and the customer care of TATA.Please provide me a solution in this regard,in an urgent basis.

1)no supply of the product for 25 days
2)no reply to the calls

To
The area incharge
I request the responsible employee to take some action.




Laxmi electronics
shop no:-5-5-178/3
phone:[protected]
opp panama godown bus stop
vanasthalipuram 'X' road,NH 9
hyderabad -500070