Tata Swach Complaints & Reviews

I have purchased a TATA Swatch water purifier just on 10.03.2011. But from 30/03/2011 the bulb of the purifier is not working. Water is not coming out through the bulb. I purchased the filter as it was from a very reputed company like TATA. . I would like to request the company to replace the Bulb urgently to keep good faith on them.


Vikash Kumar
B-180, Gupta Niwas
Pul Prehladpur
New Delhi-44
(M)-[protected]
(M)-[protected]

We have purchased tata filter bulb from Shree laxmi appliancesin dec 2010,
After one bulb colour started changing to black and water smell was different than normal.

at time of purchase there was nothing printed on bulb that is sr no, waranty etc,
we shown it to shree laxmi appliances but they told out of waranty ,
can't do any thing,

they get no of mr raman of tata swatch - [protected]

he was telling same out of waranty

please see photos also

we need replacement of product


my mo. no is [protected]

bulb is not work at 10 day s new bulb not good service from dealer ,he say bulb is not stock from 2 month

I have purchased a "Tata Swach Bulb" vide bill no 1125 dt 30th November 2010 from M/s. Bhawani Enterprises, Somwar Peth, Pune-11. From day-1, their has been problem & water does not flow freely. I contacted the proprietor for a replacement, however he denied & directed me to Tata Company Service Executive Mr. Vipin-[protected].
Mr. Vipin telephonically advised various stunts, like dipping the Bulb in a bucket filled with water, using a needle to widen the outlet etc. But none of the same is sorting out the issue.
I feel cheated & also doubt whether Tata the name associated with Quality provide such sub-standard products in the market. The bulb which had come with the original product too had similar problems.
I demand an immediate replacement of the Bulb.

Neville Irani.
[protected].

No Response

I have purchased 4 tata swach machine from Shree NS Enterprises Kanpur but having poor performance / problem regularly.
So please send your service person to remove all problem.Already talked with your toll free number[protected] and mailed you on 21st feb 11 for my problem.
Telephonic complaint put on [protected] (Dealer) but no any response found.

Mithilesh Pandey

127/14 block"S"
Juhi Kanpur
[protected]
27 feb 11

Sir/Madam,



I purchased one Tata Swatch in month May,10, till date I changed two bulb, we observed following problem



Every 2 or 3 days bulb block, then we pass air through bulb then it works.

We also found many times only drop water flows from Bulb, because of this our drinking water requirement does not fulfill.

Now we are very bad result from Tata swatch also response from Nashik officer.



Pl. solve my problem if possible or we will not recommend Tata swatch to anybody.



My brother use Pure whose result & maintenance cost much lower then Tata Swatch, then why should not I buy Pure for my home.



Unsatisfied customer,



M G Pawar

[protected]

This is Linus, i had got a new Tata Swatch water purifier on 29th Jan 2011 from a shop in J. B Nagar. My water purifier stopped working after 2 days from hence forth i have been calling the TATA sales executive Mr Arvind Singh to send the technician to my residence for servicing. My complaint was not taken serious and at last i had to again try calling them, Finally i succeed calling Sales Executive Mr Singh & fix an appointment with the technician for Tuesday 22nd Feb at 7:00 PM. The technician who was supposed to come for servicing Mr Vinod mishra at 7:00 PM did not turn up till 8:15 and when contacted to know his whereabout i was told that he is having his breakfast with one of his friend. After this i lost my head bcz i cancelled all my plans for the evening so that the servicing for the purifier can be done as i was unable to drink the tap water & i had to carry water from my office everyday for me. I started abusing the technician as it was his mistake he was supposed to come at 7:00 PM & it was 9:00 where there was no sign of him. Last when i spoke to Mr Arvind Singh at 9:14 PM and i asked him for his superiors name to take forward my complaint i was told sorry we cannot give you his name & ph no.

My purifier is still not working. Please take my complaint into consideration as i have spend 1000/- for that purifier which worked only for 3 days & this is the way people have been harrased from the sales company & the technicians.

Their office is located in Tata Chemicals Ltd, Ground Floor, Leela Business Park, Marol, Opp Leela Hotels Andheri (E). Sales Executive Mr Arvind Singh Ph No - [protected] * Technician No [protected].

I would be really thankful if you can take this issue forward

Thanks in advance
Linus
[protected]

We bought Tata Swatch water purufier from SPAR HYPERMARKET, Mantri mall, Bangalore recently. The bulb is already non-functional now. The similar is the view of my friends who also purchased it recently.
We trust the brand completely and there is no one for servicing. The call centre no is not responding at all.
Rs.999/- drained in water purifier.

sir,
i have purchased tata swach on 11th july 2010 , but aftr 3 months it started problems like total blockage of water then after some days it started its work properly . but now i have the problem with it, that , it has some leakage from the connecting point o[censored]pper container and the bulb,so it allows the water to flow in lower container without purifying it.
my phone no.- [protected]
address- RZ c1/33a vinod puri , vijay enclave, palam road new delhi -45.
purchased by Mr. M. B. Gupta from dutta electronics ,mahavir enclave.

Sub: Pest in Tata Swach Water Filter purchased from Croma outlet in Mega Mall.


Dear Sir/Madam


I had purchased Tata Swach Water Purifier from Croma.,Infiniti Retail
Limited, Unit No G-1 Mega Mall, Near Lokhandwala Complex, opposite,
Oshiwara Bus Depot, Goregaon West),Mumbai- 400102 on 24.03/2010 vide
Bill No. 14101. I was very sure that the Tata Brand name will live
upto its name and Quality. The unit was used by us for few months and
my wife suffered from severe pain in the stomach after drinking water
from the Swach water purifier. As she closely examined the Water
Purifier she found small Cockroches floating inside the Water
Purifier. We have incurred lot of Doctor/hospital expenditure for
treating her for the disease due to contaminated water.

We have stopped using the WATER PURIFIER as is not safe to drink water
from it. We visited Croma outlet and lodged the complaint about the
defective filter. I was told by Mr Jaison Thomas, Store Manager of
Croma to bring the unit for inspection to CROMA outlet in Mega Mall.
We have taken the Water Purifier and handed over to them for attending
it. The Cockroches were entering from the water purifier body, The
exact location of their entry was to be checked by their Engineer. We
can not use the Water purifier any more as the very purpose o[censored]sing a
Water Purifier is defeated if the pest and insects can enter inside
the body of purifier. The pests re-enter it, once we clean it and fill
the water in it, they float in the water tank. As I was not informed
about the progress in the matter, We visited again and Mr Thomas told
that the unit was checked by its engineers and Tata Chemical has
informed that they cannot help in this matter and they cannot do
anything about it. The water purifier is lying with Croma from October
2010 for repairs.

We have no faith in the utility of TATA SWACH Water
Purifier. We cannot drink the CONTAMINATED WATER by seeing the pest
floating in the water inside the Water purifier itself with our own
eyes. We had requested Croma to replace the unit or refund us our
money. The Croma representative told us to buy a new Tata Swach Bulb
for the Unit and the Water Purifier is not Pest Proof.

I fail to understand how Tata Swach Bulb replacement will
make the Water Purifier Pest Safe. This is serious matter as the
purifier purchased for Health safety is threatening us with diseases
like Jaundice, Cholera,Dysentery, E. Coli etc. This type of Cheap
products need to be banned from market. The tall claims made by mfg.
of water Purifier need to be checked by the Govt. The consumer need
to be protected by Govt. from such products which play with the Health
and life of peoples. I earnestly request in the interest of Consumers
and Citizens of this country to help us get justice as health of
Peoples is at great risk.










RASHPAL SINGH SOHAL)

11A/003 OSHIWARA ROSEWOOD CHS

Patliputra Link Road OSHIWARA,
JOGESHWARI (West),
MUMBAI - 400102

Tata swach is worst Product.I feel Tata cheat with this product.My filter not worked more than 2 month & no one is taking responsibilty of that product.Now it is useless for me.

I am working at M/s Gharda Chemicals Limited, M I D C Dombivli (East). We have a Credit Society of employees. It is a practice to give a gift to all the members on the occasion of Diwali. Accordingly, this year the committee members decided to give your well know product i.e Water purifier (Tataswach purifier) to all the members as a Diwali gift (Member's contribution Rs.250/- & remaining from Credit Society).

The bulk order placed by our Credit Society, consignment of 400 water purifier was delivered at our above referred factory itself (Thane in Maharashtra).

The water purifier were distributed during the month of Nov' 2010.

The opening of the water purifier was done on the first day of diwali & all o[censored]s enjoyed safe drinking water which was made available from your well known product. Further, we were also happy to know that we would continue to enjoy safe drinkig water for a long time without any extra cost as one of the features of your product is that the replacement of water filter is required only after consmption of 3000 ltrs of water. Since, average per day consumption of water for a limited family of 4-5 persons is normally 10 ltrs, the water filter would need replacement only after 9 to 10 months.

However, I was very much disturbed to know that the functioning of the water purifier stopped immediately after about a month & indicator started showing a signal that the replacement of water filter is required. Further, I could not even get a positive feedback from your side (by way of trouble-shooting) while trying to get in touch on a toll free number [protected].

I've forwarded this mail to concern department, not yet attended by the company.

Kindly advice me what to do further.

My residential address is given below.


S. Balaji,
B-10, New Archana CHS Ltd.,
Plot No.143-145,
Near Tarte Plaza,
Ramchandra Nagar,
Dombivli East,
Thane District,
Maharashtra
Pin - 421 204.
Tel.:[protected]
Mob.:[protected] / [protected]


Regards,


S.Balaji

I have purchased a TATA Swatch water purifier just one month ago. But from Thursday, 13/11/2011 the bulb of the purifier is not working. Water is not coming out through the bulb. I purchased the filter as it was from a very reputed company like TATA. At the time of buying the purifier the dealer told that TATA people will visited my home to inspect that the purifier is working or not. But till date nobody visited from the company. I would like to request the company to replace the Bulb urgently to keep good faith on them.
My address is :
ARGHA MUKHERJEE
F-102 RIVER GANGA APT
398 G T ROAD, BALLY, HOWRAH-711201

PH: [protected]

I have purchased TATA SWACH before 8 months. It is observed that the quality of BULB is WORST. Because I had to replace the bulb 4 times. It gives black carbon water. So I opened the old bulb, it has only Carbon & one white material powder pack. This BULB is not SAFE as the Carbon powder can easily come out of the bulb. And due to this, we will get carbon water. The cost of Bulb is Rs.300/- which is not justified for Carbon powder only. I am very disappointed with this product.
I request to TATA to make the bulb carbon proof.

I have purchased water purifier on 28/10/10 , the very next day the purifier is leaking from lower flask, its actual capacity is 18lit but if i pour water more than 9 lit its starts leaking,, i dont belive company like TATA can do such FRAUD.. i have service warrenty but dealer refused to solve my issue,

I had purchased Tata Swach Water purifier on 21.09.10 and at the time of purcahed I was informed by the dealer that I have to replace the bulb after 3000 Ltr water and this quantity can be varie subject to quality of water.

In this regards I wuold like to inform you that Bulb stopped working just after one month . I have small family with three members only and as per my calculation water consumtion should not be more than 500 Ltr through thios purifier. I request the concern to look in to the matter and take suitable action becasue spending Rs.300/- per month for purifying water is quit expensive.

BAL BIR SINGH

[protected]

Hi Sir,

I had purchased TATA Swach on seeing its brand name and reliability. I had purchased it on 15th May 2010 from a dealer by name Shri Kumarans Stores at shivaji nagar in Bangalore. But with in 4 months the Red Indicator in Tata Swach Bulb came to bottom and the water was not getting purified properly

I had contacted local delaer where they r asking me to go to Service Center but no one is aware where the service centre is located at bangalore. Even i called up the Tata Swach customer care even they are not providing proper information.

It was promised in the catalog that the Bulb will purify 3000 litres of water but i don't think its capable of purifying even 1000 litres of water. Request the Tata Swach Team to provide me the proper information like your service center details and whether the Bulb is really capable to purifying 3000 litres of water or its just a statement for improving the sales.

Thanks&Regards,
Venugopal Rao G
Ph: [protected]

I had purchased tata swach filter on 8th August 2010, howere the filter / bulb got jammed within 15-20 days.had shown the filter to the dealer, M/s Mayur Emporium, holland house, jawala heri market, paschim vihar. but they returned the filter/ bulb the next day stating this is working fine, after fitting the bulb, we filled the filter with water, not even a single drop of water was droped in the lower storage tank,

i had bought the Tata Swach considering the big brand, & considering that the TATA is pro-consumer, i think i failed my test.

pankaj sharma
[protected]

Hi,
This complaint is regarding TATA SWACH purifier, I Ravi Srivastava bought a TATA SWACH purifier on 04 Aug '10 from GURU JI ELECTRONICS, PATEL NAGAR, NEW DELHI, at the time of purchase dealer did not provide any information for the assembling or feartures of the same even after asking so many times. Still i purchased the same on goodwill of TATA. Later on after assembling the same with the help of instruction manual when i put water in upper mesh the plastic net cap which gets placed on valve floated up with water and did not do any kind of filteration work. After two times dispensing the water i started using the water for drinking and cooking food. i felt some stomach problem in next 2-3 days and fell ill with stomach infection. I made complaints on TATA SWACH CALL CENTER where executive assured me that their technical deptt will contact me soon and will resolve the issue but there was no response, after a week or so again i made a call to the call center and this time executive assured me that dealer will be contacting me at the time when service engineer will visit to the them as they have communicated to the tech deptt and dealer but again no response. After a week or so i called to the dealer and told the problem they assured me to revert on the same problem but no one reverted yet.

This is really really bad that a brand like TATA is responding in such a bad way that they don't ever care for their customer's health and understand that this kind of problem can lead a seviour health problems for the person or the family who use such product.

I had purchased a tata swach from C.H. Shah and Co.Dadar, Mumbai on 10.4.2010. Within 3 months the bulb stopped working, showing accumulation of black water (the carbon filter must have leaked) resulting in chocking of the filter. We made a complaint to the dealer who refused to even take up the matter and instead directed me to call the tata consumer care cell on [protected] where a Mr. Sumit was not able to do anything. He again directed me to approach the dealer who will call a technical person from tata to service us. Could someone please help.