Tata Teleservices Complaints & Reviews

Respected Sir,

I had been offered a TATA Photon Plus Internet connection at subsidized prize due to offer with my laptop, at the time of purchase of my laptop (samsung R28). I was told by the shop from where I purchased my laptop that the internet connection of TATA photon Plus was free with it for 1 mnth. I was not informed about the whereabouts of what or upto what capacity it was free and if ibspite of it being free , any minimum paymnt was required. However after the passage of 1 mnth when i saw that my connection was being continued, I was curious to know why the free time period had been expanded or the details of my connection. When I called up the laptop shop from where at the time of purchase, the connection was given I was informed that my Connection was being contiued as because I was already put onto a 799 rental plan with a credit limit of Rs 2500 had been assigned to my number. I was shocked as nothing was informed to me about this.
Since I was interested in a prepaid Photon Plus connection, I wanted to know why I had not been informed of this and why any information about which plan I should be in was not given to me. I did not even have knowledge about the various postpaid plans available.I also went to TATA teleservice hub (main shop) in Park street kolkata and spoke of my grievance to the manager of the shop. After hearing my complaint , he said that I had signed a CAF(Customer application form) giving consent to TATA Teleservices that I be offered a postpaid connection under Photon Plus. But since nothing iof that had happened I demanded on seeing the signature on the CAF which had my consent signature. They showed it to me and i saw that it was a signature done in my name by someone else. I myself had not signed it or had any knowledge of it.
The Manager of the shop made further enquiries on learning that I had not signed the CAF and that the sign had been faked by someone else. He came to know that my sign on the CAF form had been faked by someone in his sales team to make the sell of that Photon plus Connection. On knowing this I requested that necessary action be takren in this matter or else full paymnt could not be made by me as the usage charge by then had already been levied on my number. The Mangaer promised to look into the matter but nothing happened and instead I was asked to make a paymnt of Rs 2942 without any kind of settlement, adjustment etc.
On 22nd dec 2010, I further received a letter at my postal address sent by an Advocate demanding paymnt of the same Outstanding amt of Rs 2492, and with a threat that it may lead me into legal proceedings, in the event of non paymnt of the above mentioned amount within 7 days.
No action whatsoever has been taken by now for my complaint of having cheated me to forcefully take a postpaid Photon Plus internet connection and having faked my signature also on the CAF for which I had no prior information. No necessary action for such fradulent activity by such a reputed Company as TATA teleservices has been taken so far and on top of that I am being forced to make the entire outstanding amount a pymnnt of Rs 2942. I could have checked my usage on my internet account had i known what type of connecton or what postpaid plan I was using but TATA teleservices did not for once think it necessary to inform me as a customrer of the same.

I beg, that necessary action in this matter be taken for me being cheated at the hands of TATA Teleservices Ltd , so that a similar kind of harassment and fraud does not happen with anybody else. My TATA teleservices plus connection number is :[protected] for which the outstanding bill is Rs 2942.Looking forward to proper action being taken for my grievance.

Thanking you,
Yours faithfully,

Moon Moon Gupta
Phone:[protected]

Dear Sir/Madam,

I am the regular customer tataindicom services since 2006 july via postpaid tel no. [protected]. This telephone number is working.. means I am paying the bills till now,

because you dont even listen to the faults made by your company or your representatives if some payment issues are there. Its the history of my payment relationship

with tataindicom that if somehow your company even did mistakes in payments registration, Only I have to suffer, recently I got a loss of 4000 Rs. because of your this

attitude. anyway, I got loss, and it is not your concern, I have a complaint .. at least you could listen to it. Being a regular customer of your tataindicom via the

following numbers I want to register my complaint.
1. [protected] (Post Paid)
2. [protected] (Prepaid)
3. [protected] (Prepaid)
4. [protected] (Tata photon)

please register my complaint regarding my number [protected] and [protected] as follows,
I am a regular user of your roaming facillity.
When I am in roaming, I, many of the times got calls from some numbers, over which the caller claims that she is from tataindicom, asking me to pay the bills. she sent

the representative claiming that the representative is from tataindicom. and the representative comes to get payments, and our tataindicom bill is not paid. so these

numbers and the persons associated to these numbers are fraud, they are spoiling the tataindicom market and fame. Please look into the matter seriously, as they shall

be spoiling the tataindicom name in very near future. Even If there shall not be any action taken by tataindicom still, I shall find no any other option raising this

issue to the indian judiciary.
fraud telephones are as below
[protected]
[protected] etc.
If they are your real representative please stop any call from these numbers to my phone. And also I request not to provide my billing details and my address to any of

your these types of representatives.

Recently I paid my bills for [protected] and [protected] as a lady called me from one of two numbers of landline, and she told me that she is sending a person to collect

the payment. she sent one person to me on dated[protected]. He was carrying my bill of the current month and also knowing my number and my alternate number also. I gave

the payment of 4000/- Rs. as per following details.
1) For [protected] - 3100/- (Receipt Number- 389513)
2) For [protected] - 900/- (Receipt Number- 389514)
But my services of both of the above numbers are disconnected. I called to many of the persons and registered this complaint on 121. but they told me that you pay

amount than only your services shall be resumed. Finally, because I was suffering of disconnection of my services, as I was suffering my business also, I repaid the

bills to your Hub (RDC Rajnagar) in cash on dated[protected] as follows.
1) For [protected] - 3100/- (Receipt Number[protected]
2) For [protected] - 900/- (Receipt Number[protected]
And my services are immediately resumed for both of the tata numbers. That essentially indicating that the callers from the numbers[protected],[protected]

claiming that they are talking from tataindicom are a fraud. from which I suffered a loss of 4000/- and also my business opportunities due to disconnection of my both

of the services.

Please do the following things urgently against my above complaint.
customercare.[protected]@tatatel.co.in

1) Please mark[protected] and[protected] numbers as a fraud and take the necessary action against them.
2) Please make sure of the matter that there should not be any calls from any tataindicom route to my number as I have to pay roaming charges for these fake calls.
3) Please dont disclose my billing details and address directly or indirectly to any person.

thanks
Anita Sharma

Dear Sir,

I am a costumer of Tata Teleservices Ltd. Since 2007 and My Mobile Number is [protected] in the name of Mr. Prashant Bhardwaj. I wanted to change my Billing address that's why i have submitted the request for change of my address so many time and my 1st request Request NO.[protected] date was[protected] but till date no body has taken any action against my request and i am very fed up for this.

I needed the copy of bill for the month of October on my new address because i had applied for a loan from Bajaj Finance Ltd. from my new address to purchase a LCD TV with Diwali Gifts Scheme and the rates with the gifts scheme were very less than the original one.

Due to non change of address my loan get cancelled (they have approved the loan on my old address) but due to no proof of my new address the loan get cancelled.

Till date no body take the action from Tata Teleservices Ltd.
you are requested to please help me out for the same
Kindly take the necessary action.
Prashant Bhardwaj

Res Sir,

we sent courier through ur service on 8th Nov 2010 P.O.D No : A14288467 To the address of Tata teleservices Ltd, No 201, 1st Floor, Mission Street,Pondicherry-605001. Still They did not recived the Courierwe already make complaint on the same to the Pondy French express courier office. He didnt response me. we already face the same problem twice in the month.

Kindly check and revert to me as soon as possible.

Yours,
True Value Shoppe
Iyyappan s
No 20 meenakshi complex,
Nethaji road,
Manjakuppam
Cuddalore - 607002

C.no [protected]

How do you deal with thieves who say they are a company?
--> Late July, I wanted a Tata Photon connection. An agent gave me wrong information about which documents are required.
--> After taking my Rs 2,500, the "manager" said the documents are wrong; he cancelled it and said the refund would take 3 weeks.
--> One month later, there was one phone call every day from me, "system issue," etc.
--> Then the manager gave excuses like "he is in hospital," with his friend answering the phone.
--> The "nodal officers" are all just workers in a call centre! Three months on, I was speaking with them every day for two days. No action.
--> The "appellate authority" is a call centre! I was speaking with them every day for two days. No action, except that Sangeeta Nair of Tata Teleservices called and confirmed my details. Two/three weeks since then, no action taken.
(They took my money giving false info, now they don't get back; more than 100 days!)
Sangeeta Nair of Tata Teleservices, along with maybe 15 others I have spoken to... all say it's a "system problem." But the "system" doesn't have my money; some people do.

Hi,

I am unable to log on to Mafoi.biz/ourpeople, i want to download my salary slip & form 16 , could you pls help regarding this, i'm waiting for your earliest reply


Thanks and Regds


ajit yadav 178368

Dear sir,
I have used one post paid tata indicom connection in calcutta circle.Now as I have put forward a request to close the connection I was informed that security deposit of RS/-200/- would not be refunded as the connection was closed before one year. My question is that whether this norm legal as per TRAI guideline. To me this norm is a kind of cheating.

My tata indicom no is [protected]. Please inform me about the proper law.

Avijit Mukherjee

I recently bought a photon+ prepaid device and I am trying to register it at www.tataindicom.com but couldn't do this, i have tried all the browsers IE, Mozila, Gchrome which i have. If i use New User option to register my number it says that You are already registered with Tata Indicom. Please use Forgot Password link to retrive your password and login to avail the facilities. But when i use forgot password option it says that Tata Indicom number entered is not registered. Please enter again. After entering it again i get the message as You have not changed your initial PIN. If you have forgotten your PIN please contact customer care. But i have not received any PIN number till now through any mode of communication. I have also made a number of calls to Customer care but no one could solve this problem. Without registering the number i am not able to know any information(data usage, recharge options etc) for my a/c.




Thanks!

Sir, I have got tata wireless walkie postpaid connection ( phno:[protected] in the month of january. I got a bill of around 457 appro. which i paid a month later at eseva. But the tata called my for atleast 15 days and asked me to pay the bill even after i paid the bill. I lodged a complaint, So got frustated with tata services, i mailed for canceling my connection to customercare.[protected]@tatatel.co.in. which is proved to be useless, as i didnt get any reply from them. After 2 or 3 months they sent me bill of Rs 907. I called the customer care asked to cancel my connection. After a month i got a call from [protected] , [protected], saying that they will migrate my connection from postpaid to prepaid if i pay half amount that is Rs.500. So they sent a collection executive ( A.Gopi -[protected])next day Who took money, gave a receipt, promised me they will migrate in 24 hrs, asked for a chai pani, which i did. Its been two weeks, still my migration was not done, i made so many calls, atlast i lodged a complaint[protected] and i got call from them saying that no need to pay my outstanding bill, if i produce a letter at tata office, they will migrate. I went to tata office but no use. Again i called the customer care but she gave head office address, told me to go there, it proved to be futile.

Being an educated person , i faced so many problems with the tata services, what about the common man, who doesnt even to how to approach a customer care. The bill of Rs 900, which i got is unused, i didnt made a single call, but still i paid Rs500. i went to branch office, called the office, head office, simply wasted my time. So i want you to beware of getting a postpaid connection of tata, and please dont believe if they call you by saying to pay your bill in half for migrating postpaid to prepaid. I request concerned authorities to take care of these cheaters who are playing foul games for collection . These big companies are making crores of rupees but fail to give proper customer service, common man is becoming prey to these big companies. They have outlets where they sell connections or bill payments only not for solving any queries. They simply make you run here and there.
k.Srikanth
( hyderabad)

TATA PHOTON PLUS NUMBER IS [protected]

I am using TATA Photon Plus Broadband services since September 2009.Initially the services were good.I used to download a movie of 1.24 GB in One hour.But now a song of 6.34 MB takes 10 minutes to download.By definition broadband internet speed should be 256 Kbps and up but I get speeds of 40 Kbps on an average. 3 days bank while doing an online financial transaction, the connection froze up and because of that I lost 1200 Rs. On registering a complaint, TATA photon plus supervisor sent an untrained professional who could do anything. On learning that they are caught in this fraud, the authorities started to bluff that 40 Kbps speed I am getting is just the transfer rate and the actual speed can be obtained by multiplying the transfer rate with 80. For example if I see that my spped is 40 Kbps then the actual speed is 40*80 Kbps. And it also seems that they have narrowed down the band width of broadband.

Contact Mobile no is [protected]

Respected Sir,

My handset LG make model no. LSP 430 is out of order since last 15
days. On date 1st July 2010, I had lodged a complaint, No.[protected],
on the customer care regarding the same and I was assured that my
complaint will be resolved by 4th July 2010. My alternate contact No.
[protected] was also noted in the complaint for contact. But the
complaint was not resolved and when again I called the customer care
the official told me that on date 4th July the service engineer Shri
VIKAS had come to the residence but found locked hence the complaint
was closed, I then again lodged a complaint No.[protected] on date 7th
July 2010 for earlier resolution, I was assured that by the evening I
will receive a new handset. On 9th July 2010, i went to the True Value
HUB of TATA Indicom at Nikunj Signature building,Vasai but there also
no resolution was reached. The service engineer Shri VIKAS met me
there and told me that he would come by evening and look into the
matter. There also I gave my alternate contact number. But that day he
did not come nor called me. I was trying his phone number, but he
simply refused to answer my call. the next day i.e. 10th July 2010 I
also called but he did not receive my call, in the afternoon he gave a
call on alternate number that since he was not having any equipment
for checking the handset he will not come and told me that since new
handset is not available the replacement will be done only when they
are supplied to their office which will take 15 to 20 days.
10 days have passed but my complaint has not yet been resolved. I
would like to highlight that when first the service engineer had come
to my residence on 4th July and found locked why did he not call me on
my alternate number, also why did he not make a visit some another
time / day for replacement of the same. Please Look into the matter
and do the needful at the earliest. Further delay is resolving my
complaint will be considered as harassment and case will be taken
higher authority / Consumer Court and claim charges for the same.

Details of the Phone are as follows:
Telephone No.[protected]
Account No.[protected]
Telephone Model LG make model no. LSP 430 (TATA WALKY)

Alternate Contact No.-[protected]

I WOULD AGAIN LIKE TO BRING TO YOUR NOTICE THAT TILL DATE I HAVE NOT RECIEVED ANY RESPONSE FROM EITHER THE SERVICE PERSONNEL NOR FROM TATA TELESERVICES MAHARASHTRA LIMITED.

PLEASE EXPEDITE SERVICE REQUEST.

MY SELF VIJAY GAHLOT USE TATA MOBILE NO.-[protected],
TATA TELESERVICES DEDUCT AMOUNT WITHOUT MY PERMISSION
MORE THAN THREE TIMES IN THE NAME OF VOICE SONG, SHARE MARKET MASSAGES, NEWS MASSAGE
I REQUEST TWO YEARS BEFORE TO ACTIVATE DO NOT DISTURE SERVICE BUT COMPANY NOT ACTIVATE THE SERVICE

EVERY TIME I COMPLAIN THEY ASSURE THIS WILL NOT HAPPEN AGAIN BUT ALWAYS THEY DEDUCT MONEY.

Sir , maine mobile tower lagwane ke liye paper me add dekhkar call kiya ,toh unhone mujhe 5000 Rs,jama karne ko kaha.maine SANTOSH KUMAR ke S.B.I Bank ke khate [protected] mejama karaya.5di n ke bad TATA TELESERVICES LTD,ke nam se letter aya aur usme likha tha ki .10000 Rs jama karao Security ke nam pe aur 72hours ke andar tower lag jayega lakin 10din ho gaye ...Phone pe bat karne wali ka nam hai Manisha haiPh.No-[protected],[protected],62 please help me My no is [protected] and [protected] raipur chattishgarh

I am using post paid no of Tata teleservices CDMA with mobile no [protected].This no is in DND list.
On 2nd of July 2010 my cell no got sms that "you have been subscribed to welcome tunes and the services will be activated in next 5 hours.You have been charged Rs. 30 for 30 days".I called Tata postpaid customer care and asked for this sms. They told me that you have been subscribed through OBD call(Out bound dialing) but I have not received any OBD call from TATA end and I can not received such calls as my cell no is in dnd list.Later on my complaints they have deactivated my welcome tones though I have not asked them to do this as i want to highlight with consumer court.

So how come they have made me subscriber of this service.I am educated person and working in telcome domain so I know the ground realities of such issue where telecommunication company are making fake subscription for their revenue without considering end user's situation.They are be fooling their innocent customer and grasping their hard earned money.

I need justice for this.

Hi,
Worst Quality of Service provided by Tata TeleServices to a Customer.

Better dont choose any private sector Service providers all those peoples are intend to make only money they are not giving to value of that money in terms of service.

Tata Teleservices is interested to earn the money and not listening to customer's complaints. Though to inform about the issue to higher level people because of this atleast remaining customers might not get impacted.

Issue:

I am using the landline phone from Tata Teleservices from 19-SEP-2005 till now.Some 8 months back I had faced a battery problem in my landline connection, after an odd 1 month struggle it was rectified and assured it will not repeat. Right now I am facing the same problem in my landline phone.

Please refer the earlier conversation there you can note that Mr.RamGopal mentioned a new handset was provided to fix my problem but that wasn’t happened. A serviced handset was provided to me and I don’t face any problem at that time so I was convinced at that time. But serviced handset shows it reliability and the quality of service to a Genuine customer provided by Tata Teleservices. Nodal officer for TT is confirming to provide a new handset to me but I received a serviced handset. Is there any miscommunication among the team or mail was sent like that just to convince me. Though the provided handset was a new then see the reliability of the new handset and quality of the product from TT.

Earlier Conversation from the Nodal Officier of Tata TeleServices:

Dear Mr. Mr MURUGA M,

Greetings from Tata Indicom!

Thank you for contacting Tata Teleservices.

This is with reference to your email dated 21/10/09 regarding your instrument complaint.

We would like to inform you that based on your request, we have provided you new instrument and found that it is working fine.

Trust this meets your requirement.

If you require any further assistance, please call us at 121 or write at NodalOfficer.[protected]@tatatel.co.in.

Assuring you the best of our services at all times.


Thanks and Regards,
Ramgopal
Nodal Officer-ROTN
[protected]



________________________________________
From: MurugaMuthuKrishnanM
Sent: Wednesday, October 21, 2009 7:46 PM
To: Nodal Officer Rotn
Cc: Customer care TN
Subject: Issue in Battery Back-up

Hi Ramgopal,
Already I spoke with you regarding my issue but still I am facing the same problem. You assured that I will get a new handset which is not a serviced one but your technical team people replaced serviced handsets only till now. Hari Priya also assured for the same but the fact was not happened like that. Are you people trying to convince a customer only by words not in by solving their issues.
Is this is the way that you are treating a customers complaints? or Service quality of Tata Teleservices is like this only? I want to know whether Tata Teleservices is not able/expert/professional to handle customers issues or Tata Teleservices is not willing to solve this issue. Is there any punishment from your concern to customers who is regularly paying their bills?
Please let me know without assisting to customer issues why a rental is required for a customer to pay? What’s the purpose of maintaining a customer care, technical teams those who are not able to fix a simple issue?
Due to worst and lethargic services provided by Tata Teleservices I am not willing to continue my connection with your service provider. So please cancel my connection I will go head with a service provider who will give respect to customers issue. Keep your service like this then only all customers will be very happy.
Thanks for your excellent service provided till now !!!

Vinoobhai Apabhai Patel
“Bansibutt”
Near S.D.D.High School
Vallabhvidhyanagar388120
Dist.Anand,Gujarat
email:[protected]@hotmail.com
Date:05May2010




To,
TataTele services Ltd,

customercare.[protected]@tatatel.co.in,



MyRef:Ph.[protected] Tariff PlanWS3yearZeroRental Plan
Vinoobhai Apabhai Patel
Matter:
1.To Close my TataIndicomph02692-65
2.To receive my credit balanceRs.582.00rupeesfivehundred eighty two only

Please be informed on this day05May2010I have returned toCentyryTele Services,Anand[Guj]yourauthorisedassociatesTatawalkiModelLSP-350TWithLgAcadaptor in very good working condition getting duesigned and stamped sign on duplicate submit application.
Please be informed on my account there is no any outstanding due. Instead in my account there is credit balance of Rs.582.00advance given towards phone bill.
So I request you to send me my credit balance by account payee cheque in my name by RegisterPost only. You may deduct actual postal charges from my credit balance.

Vinoobhai A.Patel

sir,
this is to lodge a complaint against the tata photon plus internet services. i had lodge a complint with the customer care of tata services reagrdng the dead speed i get at night specially from 8 pm evryday.. my complaint no.s were[protected] &[protected] given on 22/5 2010 & 25/5/2010. the executive didnt turn on first complaint but turned up the second time.. he cudnt resolve my problem n just put the blame on network team & went off.i again called up the customer care they told they would make me talk to network team made me wait & disconnected the phone. i would like to put a complaint that when they have these problems in our area why do they sell these products.. n y do they not resolve the [roblem.

my cosumer no. at tat photn plus is[protected] * midn no. is [protected].
i stay in indiarapuram, ghaziabad.

i request you to take appropriate action & help me resolve this matter.

thanking you
dr.chandramouli

mail id - [protected]@gmail.com

My billed amount was 975 which i have deposited on 22 march ie: on due date but even after depositing the bill amount my outgoing facilities has been restricted. When i call to customer care 121 ther people said that my dposite money has not been received to them because dealer did not deposite the same. I logged a complaint for the same. They commit me that the issue will be resolved till 3rd april 1:00 PM and also commit me that till that time my outgoing facility will be restored. They gave me a ticket no which is[protected]. But till now there is no resolution and my outgoing facility is also not geing restored. My details are as

Name Anurudh Chaudhary
Contact No. [protected] ( which is barred )
mail id is ---- [protected]@yahoo.co.in

Tata Teleservcies has been sending me bills of a non existent connection. I have complained to the call center a number of times that the bills for the non existent connections were being sent. Now they have sent me a notice from Lok Adalat to appear before the court.

The details mentioned on the notice are as under:
1. Company : Tata Teleservices
2. Account Number :[protected] Dell No: [protected]
3. Letter No: Tata Teleservices/Mar/2010 Dated : 06/03/2010
PLC No: 47634/10

My complaint is that I have been harassed for this unnecessarily and have suffered personal anguish. Also my family has also suffered. In case this harrassment does not stop I would like to file a suit in the consumer court for compensation caused by the mental agony caused by the party, Tata Teleservices.

Vijay Simha
A 301, Wellington Park, Wellington Street,
Richmond Town
Bangalore 560 025
Mobile [protected]

29/03/2010 @ 10.00 am

Inspite of my paying final payment of mobile phone: [protected] vide receipt No. 90602473 dated 23.09.2009 through authorised person of the company, I have been served a legal notice through the counsel of the company. This shows highhandedness of the company towards its customers. I have three Tata mobile connections presently which I shall be surrendering too because of the casual attitude of the company people or else a written apology from the company is required to avoid such hardships to customers.