Tata Teleservices Complaints & Reviews

TATA TeleServices — Photon+ internet connection low speed

While giving connection the company had advertised download speeds of 3100Kbps
But I am getting only 500 Kbps in Coimbatore where I took connection and 200Kbps at my house in Pune where I live alternate months
Their technicians have confirmed this is all the speed they can achieve. If so why sell the equipment with incorrect promise
Raghavan R V
[protected]
[protected]

I normally pay in advance for 3 to 6 months, this time the staff who came to collect the cheque, voulenteer ed to upgrade
subject to my payment of additional one thousand Rs. in cash for the scheme known as photon plus.Since than he is missing
though, i have called him but he never fulfilled his promise of to marrow.
My account no. is[protected], under the name ghazanfar ali, receipt no. is 81474 dated 22/12/2011.
The staff who collected the cash and chq was Mr. Shakeel Khan his mob.No.. is [protected], now he does not pick my telephone
and most probably he though mentioned the cash collected from me on the issued receipt numbered mentioned above, now i doubt
that for the second copy he might have not used the carbon and pocketed the cash.
For reference pls. find hereunder the details;
User of Tata Indicom( Internet Connection)
A/c No.[protected]
Last Receipt of payment numbered 81474 dated 22/12/2011
Name ghazanfar Ali.
It is not the complain about the loss of one thousand rupees, rather it seems the new modus oprendi for the users of tata indicom by the inner staff itself. Secondly i keep the TATAS on very high moral grounds, why should they suffer because of some petty cheats and immoral thugs who care nothing and nobody except money, beware fellow consumers. Ali

My name is Naveen Kumar Pandey having the tata photon plus no.[protected].The account no is[protected].I want it to block.No amount is outstanding.I want to purchase the new device with corporate connection with the subsidised rental of Rs.750/-5 GB unlimited plan approved by DGS&D.

Hi Enam,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Same problem.
they even did not try to contact me.

Dear Enam,

The number is disconnected due to the non submission of documents.Request you to visit the Tata Docomo Outlet where you had submitted the documents in this regard

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Indicom Teleservices(Internet) — Discontinuation of Service

Sir/Madam,

Complaint Details:

I had applied for Tata Indicom True Value 325 plan (Account Number is[protected] on 10 January 2008 through a Tata Indicom franchisee M/s Apeksha Infotech, Kothrud, Pune.The connection was finally activated on 24 January 2008 after many reminders and follow ups. A bill of Rs 12/- for the bill cycle ending 24 January 2008 was paid before due date.
On 28 January I was contacted on my mobile No. [protected] (presumably by Tata Indicom Help Desk / Service Desk representative) to confirm the activation of my "325" plan.During the interaction I requested for switching over to "Unlimited" plan.I was asked to submit an application to the "Tata Indicom True Value " outlet for the necessary action.I was assured that on receipt of the application my request would be looked into the very next day.However, on my further request an online changeover of the plan i.e from 325 to unlimited was done. This was clearly confirmed to me by the caller informing that the "Unlimited "plan would be effective in retrospect from 25 January 08.
After this confirmation I started using the internet service to my full requirement, without any sort of cap from my side.
I last enjoyed the service on 08 February because when I was unable to connect to my account on 09 February (between 2100 to 0000 Hrs) due to repeated error message code [721] .Subsequently I contacted [protected] (rest of Maharashtra Customer Service number)and I was informed that my account was disconnected due to high usage (a bill of approximately Rs 2000/- was outstanding).The person on the other side ( a lady helpdesk person) however confirmed that my plan was " unlimited".When I pursued the matter further I was informed that my current plan was 325 and not "unlimited" and that the new plan would be effective from 25 Feb 08, the next billing cycle.I was requested to pay up Rs 2000/- i.e outstanding bill for restoration of my account.
Till date my account remains suspended since I have chosen not to pay the last bill cycle i.e25 January to 24 February 2008 outstanding amount.My efforts to resolve the issue through Tata Indicom Help Desk have been unsuccessful because they continue to single mindedly pursue their line of thinking without taking into account the whole issue and its circumstances.
I object to payment of the outstanding bill due to following reasons:
(a) After online confirmation on 28 January 08 why I am being billed for 325 Plan .I would have paid "Unlimited” Plan charges of Rs 1000/- if my account was not suspended on 09/10 February 08.
(b) Why no prior intimation was given before disconnecting my service?
(c) Why Tata Indicom is talking about usage limit of Rs 900/- under 325 Plan when the plan is no longer applicable to my account?
(d) Why no usage limit for initially subscribed 325 Plan intimated to me at the time of applying for connection?
(e) If the rule did not permit online changeover of plan then why my subscribed “325" plan was changed to "unlimited" plan on 28 January in retrospect i.e w.e.f 25 January 2008? Why “Unlimited” plan changeover for the bill cycle 25 January to 24 February confirmed to me on 28 January?
(f) Why Tata Indicom is not informing all applicable rules/processes to its customers? Why Tata Indicom is talking about the rules which are not shared with its customers and only known to Tata Indicom employees?
My request is to kindly take up the matter with Tata Indicom and facilitate restoration of my account at the earliest.

Implications for me due to discontinuation of service:

Tata Indicom action smacks of indifference and unfair practice which has caused me lot of inconvenience (I was denied internet service and as a consequence I was forced to become an Internet Cafe member to meet my urgent internet requirements. Besides the inconvenience it has also caused me mental agony and harassment because I keep receiving calls from Tata Indicom. During such calls the caller demands to know why I have not paid my outstanding bill. Every time I pose the same question to the caller as to why after online confirmation of switchover of my “325” plan to “Unlimited” plan w.e.f 25 January my account was suspended on 09/10 February 08 due to some usage limit criterion and why I am being asked to pay up Rs 2000/- now?
I expect immediate restoration of my account and would like Tata Indicom to apologise to me in writing about the whole incident.Tata Indicom must improve its customer service and train Help Desk staff for quality and proper service.Tata Indicom must also inform all its customers about the applicable rules/processes before hand i.e practice transparency while dealing with customers. It is high time the Tata Indicom puts in efforts to train its Franchisee operators.
On my part I am willing to forget the inconvenience and mental agony/harassment and ready to pay Rs 1000/-the"Unlimited" plan charges for the billing cycle 25 January to 24 February 08 (even though I have not enjoyed the service w.e.f 10 February 2008).Further I would like a new "Unlimited" plan billing cycle be introduced for my account, this should become effective from the day my account is re-activated to the end of next month.

Regards
Basant Das Maheshwari
[protected]/[protected]

Tata indicom services was very poor because iwas taken one tata Lg post paid connection for last 15 months back .it is working only 6 months then it is notworking but iam used that phone last one month back i was loosed my mobile on 22/6/2008 in that day i was given mail for tatatel.co.and i blocked my services in that day i informed to my office and i send mail for tataoffice through my office My bill time is 22to22 for every month but tataindicom people was asking monthly rentails for 22/6/2008 onwords

i hv recived a huge bill this month and furhter my unbilled amount is Rs. 2899.00 as on 22.04.2009. i m using this connection for the last 5 years. please check and solve my problem. my outgoing calls has been blocked. please help me.
My telephone No.is[protected]

Tata Teleservices Maharashtra Ltd — No customer service

we have already cancelled two of our phone numbers of Tata Teleservices Maharashtra Ltd because of poor service support.
Now the third phone 66754870 we are having broad band service on this line and
we were using our myaccount service to login to regularly check our usgae details.
since last 2 months they have resetted all the myaccount password.
we tried to login there was a message that we have to register again by writing a letter and giving it to their customer care centre. (firstly why should they reset the account without intimation)
ignoring this we submitted the letter 20 days back but there was no response to the letter.
We followed up by contacting the call centre who said that there server is down call after sometime.
we called again and the guy sent an email with new password but the password didnt work.
we sent an email to inform again about the problem
we received a new passwrod and again the password didnt work.
we again talked to the call centre and the person said the server is under upgradation try after some time, and again no solution.
we again called the call centre, the person again gave another password, which still didnt work.
we have received the maximum bill for this month when compared to previous months so we wanted to track our usage, but we are not been given the acess to even login to our account.
we feel that they (TTML) are manupulating the bills and sent us a bill for the usage which is not ours.
We suggest peoples who are using TTML telephones, to keep track of their usage.
We have written so many emails to the customer support and they have now stopped even to respond anything, accept for their "Auto Reply" system which their server is sending.

Tata Teleservices[Maharashtra] Ltd — regarding bill

Respected sir ,
I Mr Vinay Gada using your [Tata Teleservices] internet service and my account number is "[protected]". I had installed an internet line having Rs700 as rental and 256 kbps speed on 19th Nov 2009. I recieved a bill of Rs 463 [inclusive tax] having bill period from 07/11/09 to 06/12/09 and bill number[protected].Now according to the agent through which i installed this plan it was a trial offer for 2 months and i also shall not any amount .So i trusted him and installed this plan.I am using Tata Indicom [ internet service ]since a year and always paid my bill on time.

I request you to solve this problem.

NAME- PRATYUSH KUMAR NANDI
MOB-[protected]
[protected]
BURDWAN

Dear Mr. Munnu,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

I sincerely hope that my request will be attended to.

Dear Mr. Kumar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

Dear Mr. Saurabh,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the details of the outlet where you have applied for the plan change request, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

Hi

I am facing the same problem, they have sent an email to me that the phone is in safe custody and I wont be charged anything for 6 mths and then the phone will he disconnected (photon). They have charged the last bill under my name and have provided me a leter for legal action. I have also recieved a notice form a court in Pune to be present and mutually resolve the matter . Unfortunately I wast in town. Now I am not able to follow up with anyone.

Tata Photon is pathetic.

Regards
N

TataIndicom is the worst company as per customer care

Dear Mr. Saini,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

Landline not working from 15 days

I given many time complaint related to my tata landline still my complaint is pending and very bad response from tata field engineer as well from customer service of tatadocomo.

my tata account no[protected]

Tata Teleservices Ltd, Tata Photon — Excess Billing in second Month

Dear Sir,

I am using Tata Photon+ Internet service, from October 2009 but 1st month bill is ok and paid full payment but in second month they send me Bill with 5439 approx billing, pls suggest me for some action

regards
sanjeev

INTERNET PROBLEM

I have complaint so many times but problem remain same. Worse service provide buy tata company.

I had taken Tata Indicom internet connection. Their representative came to our place to take address proof and he had told us that after verification of documents the connection would get initiated , after three days it got active.

Then one day suddenly it got disconnected, when inquired they said, they could not verify the address. Fine I said how they can, they said our representative would come to your place, only Mon-Fri office hours, fine I took a day off. I was assured by their Bangalore manager who sits on following number [protected]. I took off and started following up intially this guy said yeah our person would come, now they have in fact switched off the phone. When I call the call canter from last 3 days they are giving same answer , our systems are down we can't fetch your details. Now they have replied to my complaint mail , that I should go to their office to submit my documents.

My complaint is why should I go, have they eaten my documents ? Why they cash the check before doing the verification ? Why they, at first place, started the connection when things were not verified. My id is [protected].

I am surprised by negligent and lethargic nature of this company's people. I do not know whom to call as individuals from TATA have turned out to be liars and Call center itself is in mess.

I would be happy to see some practical answer and then resolution by any manager of theirs instead of some standard junk of apologies.