Tata Teleservices Complaints & Reviews

As advertised by Tata Teleservices Ltd, Tata Photon Plus is a High Speed Internet Access Service (HSIA) in the form of a USB Modem offered by Tata Teleservices Ltd. the advertise further elaborate that Tata Photon Plus is a mobile internet connectivity which allows you to access internet anytime, anywhere, The speeds offered are Up to 3.1 Mbps (Downlink).

I purchased a Tata Photon Plus on 28th June, 2012 from THE MOBILE STORE LIMITED F BLOCK RAJIV CHOWK DMRC, CANNAUGHT PLACE, NEW DELHI-110001, Phone Number [protected] (Mr. OM) for Rupees 1224 including FRC.

The Tata Photon Plus started work at my Home at Patel Nagar-II Ghaziabad with a speed maximum up to 128 KB in place of 3.1 Mbps (Downlink).

I contacted with customer care on 29th June, 2012 for low speed of the said Tata Photon Plus. I followed all instructions given by that customer care executive, but speed did not increased, after words that customer care executive suggested me to contact with Tata Teleservices Ltd. service center.

On 30th June, 2012, I visited Tata Teleservices Ltd service center located at RDC, Ghaziabad, and the speed of that device with me was checked by the that service center staff, the speed was 1.0 Mbps (Downlink) in place of 3.1 Mbps (Downlink). I told him why the speed is not as per the advertisement; service center staff told me that only maximum speed is advertised.

Suddenly on 3rd July, 2012 the said Tata Photon Plus (with me) was blocked by the Tata Teleservices Ltd with a reason that the identity document did not received by the company. On 13th July, 2012 I again visited with THE MOBILE STORE LIMITED F BLOCK RAJIV CHOWK DMRC, CANNAUGHT PLACE, NEW DELHI-110001 (The seller) & I submitted the required document again, but as on date the said Tata Photon Plus (with me) is blocked and could not opened by the Tata Teleservices Ltd with repeated communication at Tata Teleservices Ltd’s customer care executive.

The seller says go to Tata Teleservices Ltd and Tata Teleservices Ltd’s customer care executive says go seller for unblocking the said Tata Photon Plus device (with me).
Now, my questions are-
Why TATA customer care service center is helpless in my case? Once a product sold by any vender for any company, what is mistake of customers (who paid sale price)? Why Tata is supplying this kind of product to harass customers?
Why such type of cyber service providers (like Tata) continuing in the Market? I want to surrender this Tata Photon Plus device (with me), Who will refund the money. Who pay the cost of my harassment with my zero mistake? The such type of incidents are being carried out in the open market, why concerned authorities are in deep slumber?

Dr. Ved Prakash
[protected]

Hi

At the time of approaching me for the connection (in October), the executive of Tata Teleservices, promised me to provide Wireline connection, but had given wireless connection. Whose signals are not coming in my house except one specific location.So I had asked them to disconnect. Later I got my first bill then I contacted again to their customer care executive for disconnection again through phone. They told me that they are taking my request for disconnection as well as complaint against the sales executive and waiving off my bill. But nothing happened. I had talked to their sales manager, sales engineers, customer care cell multiple times and every time I need to repeat the complete history for my connection from starting to end and every time they promise to take my request to disconnect as well as waive off my bills.


At last in Feb they had taken my request and promised me to waive off my bill and clearly mentioned I need not to pay anything.

But still they are calling me again and again for paying my due bill for the service which I had not used at all and also not able to use.

REF: Phone No: [protected]

Respected Sir,

I ported my cell number [protected] from Vodafone GSM Services to Tata Docomo GSM Services a month ago. Suddenly 5 days ago they disconnected my connection on the pretext of non submission of documents. I called the Customer Care and explained the details and they asked me to submit the documents again which i did, but still now after 5 days they failed to resume my services.

I kindly request you to have a look into the matter as quick as possible and resume my services.

Thanking you
Md .Enam Bari

Tata indicom a/c:[protected]

I had installed tata indicom wired line internet with phone at my place in 2006. After using it more than a 18 months of a painful journey with indicom, finally the modem also became dead in 2008.

I had to request discontinuation of service. This was primarily due to severe service issues and numerous billing errors almost every month.

After around 6 months, I received...

This is secound time there is deficiency in service by Tata Photon. On first complain they had restore my internet connection on complaining through this forum and matter was sorted out. Now this is second time they file a case against me in civil court without any fault from my side. The fact is given below :

I have tata photon internet access service. My billing date is 7th of every month and bill period is 5th to 4th of next month and Tata Photon No is [protected]. I have paid bill amount Rs 1037 on dated 24/1/2012 through credit card. Next bill due date was 24/2/2012. They had disconnect my connection in first week of feb 2012 without assigning any reason. After inquiry they inform this was due to technical reason. After few day they inform your connection were deactivated due to technical reason and subsequently transfer to another account. After that they started for asking payment of bill which was due on 24/2/2012 before due date. I have said to them first restore my connection and on due date I shall pay the bill amount. Rater than taking corrective action I have been started to receive phone call from theire call center to pay off my dues. I no of time I had explain to them the whole fact but no action were taken from them to restore my connection.

I can prove whatever I have explain here and the same can be varified from Tata photon data bank.

Today I have received call from them they have lodge a civil case against me in Civil Court. This is enough and can be tantamount in deficiency in service and harrasment of consumer without any valid reason.

I hereby expact justice and demanded compensation for deficiency in service and harrasement to me.

Thanks & Regards

Gyan Prakash

I am Lekhraj R.Hatwar ,before 3 month on dated 16/2/2012, i am forward the application for deactivation of tata photon No.([protected]) in smrat Ashok Sq. office.but still it is not closed and i continuously receive the unused bill amount every month.

cancellation request record on 16/2/[protected]paid amount Rs.1900/- (receipt number:[protected]
Request No[protected]
again I receive the bill on dated period(17/2/12 to 23/2/12) of amount Rs.210/- which I paid on 14 March 2012(Receipt no:[protected]
All formalities are complete but still they continuously sending bills.

My tata photon number is [protected].
I did my online recharge of data using citibank credit card and ichoose payment gateway..
My money is deducted but no recharge of data was done.
three months before also two times my recharge transaction status was successful. but no recharge was done.
customer care says it is some technical error and they cannot help me.
Problem is that if on particualar given date recharge is not done then your photon balance is not carry forwarded.
so i am cheated by this tata teleservices. this is how they are doing this from last 6 month.
everytime i cannot let go my remaining balance. its about[protected] mb. that means around 5000 rs balance..
Kindly do the needful. its a mental harrasement by tata tele and good way to make money by Tata

I wanted to install a new internet connection at my office and was approached by Mr Pradeep Mishra(M:[protected]) representing Tata Teleservices. I gave the papers necessary along with 6 months of advance rentals. I was also promised a wifi router as a part of the promotion. I handed him the cheque on 23rd April 2012. He promise that the connection should be available in a couple of days. As said, the wiring was done and the internet was started. The internet started and was deactivated within a day. When we called Mr Pradeep, he insisted I speak to Mr Ajay Mishra who had installed the connection. He said there was no technical issue but the connection was deactivated due to non payment. I checked with my bank and I was told that the payment has been cleared on the 26th of April. So I bought it to their notice. Repeated calls to the call center and they kept saying payment is pending. Now they said that the payment on another account was delayed. So I made additional payments to that account since I wanted the internet to be active. It has been almost a week and there is no internet.

I have also spoken to Mr Dhananjay Mishra(M: [protected]) who is Senior Sales Manager and he assured me that the issue will be resolved. It has been 2 days since that and he has shown little interest in resolution. At this stage I have no faith in this company and I would like a full refund of the advance rentals as well as the loss of business we have had over the last one week.

I would request you to look into the matter. In case you require any further details, please feel free to get back to me.

I HAD TAKEN A PREPAID TATA PHOTON WHIZ CONNECTION 6 MONTHS BACK NO-[protected] FOR RS 1400.
WHILE TAKING THE CONNECTION I HAD SUBMITTED VALID ADDRESS PROOF TO THE RETAILER, EXPERT SYSTEMS,BURDWAN. AFTER ONE MONTH THE CONNECTION WAS DISCONNECTED.I CALLED CUSTOMER CARE, THEY TOLD MY ADDRESS VERIFICATION PENDING, PLEASE SUBMIT VALID ADDRESS PROOF TO THE RETAILER. AGAIN I SUBMITTED MUY ADDRESS PROOF FOR SECOND TIME AND THEY SAID I WILL NOT FACE SIMILAR PROBLEM.
NOW AGAIN MY CONNECTION IS CUT, AND WHEN I CALLED CUSTOMER CARE THEY TOLD MY CONNECTION IS UNDER BLACKLIST, I CANNOT USE IT ANY FURTHER. AND I HAVE TO TAKE ANOTHER CONNECTION. I WENT TO EXPERT SYSTEMS, THEY TOLD THEY CANNOT HELP AS THE DISTRIBUTOR HAS CHANGED. I WENT TO THE AUTHORISED DOCOMO SHOP , THEY SAID NOTHING CAN BE DONE AND I HAVE TO BUY NEW USB MODEM AND ALSO THE CONNECTION BY PAYING THE FULL PRICE.

NOW MY QUESTION IS:
WHY SHOULD MY CONNECTION GET DISCONNECTED AFTER SUBMITTING ADDRESS PROOF TWICE.?
WHY SHOULD I HAVE TO PAY FOR ANOTHER CONNECTION.?
WHY SHOULD I HAVE TO RUN EVERY SHOP FOR SERVICE AND EVEN THE AUTHORISED DOCOMO SHOP AT B C ROAD,BURDWAN ,CANNOT GUIDE ME?

IS THIS EXPECTED FROM A COMPANY WHERE THE NAME TATA IS RELATED.

PLEASE HELP ME OUT.

Hi,
I bought a Tata photon+ connection on 16-nov-2010. I used it for a year, and on 01-NOV-2011 i applied to close my photon connection to one of the company's outlet ( Dilaram Chowk, Dehradun) in my city(Dehradun). I paid all the charges at that time. but after one month, they asked for the monthly rental payment inspite of i requested to close my connection a month earlier. They are calling me till date, and threatening me to take legal action. when i showed them receipt that they gave me at the time i posted the request for connection close, they said that this is not the receipt they provide in case of connection close.They just wrote "Cancellation Pending" at the backside of payment receipt. They promised me that they will check at their end if anything is unprocessed regarding my connection on 6th April 2012, but still no response from their side.

My Photon+ number: [protected]
Photon+ account number:[protected]
My Alternate Number: [protected]

Regards,
Anshul Sharma
[protected]

I have given a written request to deactivate my tata photon plus account no. [protected] on 15/03/2012.My request no.is[protected].I was told that the account will be deactivated within 72 hours.But it has not been deacivated till now,even after 5 days!!!!!

Last 2 year i am using the Tata teleservices land line phone but now a days the services is very poor the cannot give up to date services to Clint. last time my land phone was in problem the service people already change 2 times the phone but still the same problem aeries but i am repeatedly called the service person but that side no reply. so please do it my favor.

Hi team,
I m unable to login to my account on mafoi .com as it's giving error of invalid user name

regards,
harsha

To TATATELESERVICES,
BANGALORE


This refers to 3G broadband data card that we had purchased form your sales representative Mr. Ibrahim no-[protected] who works with Mr. Amit Kumar Mohapatra – Key account Manager no [protected], as we required the data card on an urgent basis we had paid cash Rs 1999/- (receipt attached) to Mr. Ibrahim.
The data card was purchased on February 9, 2012 on assurance that the same will get activated within 24 hours, after rigorous follow ups and calls the same was activated btwn 18th-20th of February.

As I understand that the activation was done as instant activation which is temporary and my doubt was right, the data card stopped working within a week and it has not been working since last week of February
On calling regulary I was just given assurance and finally the ball was rolled in court of Mr. Sashank-[protected] who told that there was some IT issue and will be resolved by Tuesday February 13, 2012.
I feel cheated by a TATA group company and ,it is very disappointing that there is no body concerned or bothered about customer delight and services.

Finally when I called the customer care I was informed that the data card is not at all active and they do not have the IMEI no in their records, this is nothing but a clear case of cheating and I would want the same to be resolved and compensated me for the entire mental trauma due to this.

Details of my datacard are as follows:

Datacard serial no is- 9QA4CA[protected] on the hardware
Sr. No [protected] on the sticker pasted on the box
MSIDN no: [protected]
IMEI no- [protected]
Sim no is[protected] 13526

Please let me know when can I expect the same to get activated and work without any issues.


Anish

My name is Saurabh Sharma, living in dehradun. I had bought a tata photon plus device with number [protected].I went to tata photon outlet located in cannaught place,dehradun asking to suggest some plan according to the usage of internet. My previous plan was 750 Rs. Since my internet usage was not much so i asked for deactivation of my connection but they said you can continue for a low plan as you will have to pay charges if you reconnect. The girl, whose name i do not remember suggested me Unlimited Retention Plan of Rs 500. She said that unlimited plan would be good for you. I asked her to get the Unlimited plan of Internet to get it activated. I asked her to take my request.She asked for a written request and said that unlimited plan would be activated in 48 hrs for the month of September. When I received my next bill it asked for a payment of Rs 5271.When i got a call from company regarding payment reminder I asked him how it is possible that my bill was under Rs 500 Unlimited Retention Plan plan. He said that your plan is 3600 mins, 750 rs and after 3600mins, each min charge is 1 rs. At that time i realized that their is some mistake from companies side and for which i am not going to make 10 times the charges of my plan. I kept telling tata representatives to check out why my plan didnt changed so they said produce a receipt of bill plan change request but they never gave me a receipt when i asked for the change. They use to mentally harras me saying that you just pay what have used i.e not the rent but the exceeding amount. Why did you not take written request. I said that your representative never gave me for any receipt. Tata people are asking me to generate proofs. Tata Photon Plus has become headache for me. One of the tata head said that they will file case if i dont pay bill. My complaint is that because of tata representative msitake, i am suffering mental harrasment everyday. Where do i go and generate proofs leaving my work. How can they threat me with saying court notice and they are calling me and disturbing me and asking for proofs everytime. I can not pay the bill of 5271 rs when mistake is not from my side.

Regards,
Saurabh

Tata Indicom No. [protected]. This complaint is regarding unused voice portal charges. I've been charged big amount of Rs. 698 against voice portal usage which I never did and in fact not aware about this facility. On particular date 6th Dec 09 there is no other outgoing transaction, but tata has charged for voice portal usage saying I used this facility to listen songs on voice portal for more than 1 hour which I have never done before. So I've cleared whatever Internet usage charges were and of course not paid this 698.00 and discontinued the connection. Now after one year they have again sent me an email and warning of legal action.

Ujwala

Hi All,
I am sorry, to say that I am facing one critical issue again due to technical fault in TataIndicom billing system.
My Tata Indicom Number is :[protected]
My Plan : Combo BB SpeedPro Value 1200 Plan
As per my plan I am having data limit of 18 GB , but I am not able to use more than 4GB due to wrong billing calculation from your company.
My bill for data usage should start after consuming 18GB, but your system start calculation even from 1st MB.
As you system start charging my account 50 paisa per mb , my un billed usages becomes Rs 2000 just after using 4Gb data limit.
As my credit limit is set to Rs 1800 , Your billing dept start calling me to pay outstanding amount w/o waiting for bill generation
and even suspend my DSL connection.

I have sent complain for this online and even called your customer care but no solution, no one ready to fix the issue.
I was not able to use my DSL internet for 15 days last months and today also my dsl connection is suspended.
Why customer should suffer because of your company technical issue ? How I can use of 18 GB data limit ?
I cant pay Rs 9000 when my plan is for Rs 1200. I feels cheated by your company.

I request you to fix this faulty billing calculation method -so that I can use my internet data limit

Thanks
Puran Saini
[protected], [protected]

Dear Sir,
subject :- Top up recharge ( Any Type) not succeed on Virgin Mobile No .[protected].
Applicant :- Arun D Bhalerao From Buldhana , Maharashtra
I have taken new Sim of above No.from Buldana, after activation i used outgoing call from the balance given at the time of activation.
But from last week i tried to top up the my account by easy recharge near about 4 to 5 times. but this Sim card is not taking any recharge, i.e. top up is not succeed on this Sim.
I have contacted with customer care of Virgin Mobile near about 2 times but they are unable to solve my problem. If there is no top up succeeded on this Sim card it will become scrap Sim because i could not contact with my relatives.
please look in to my matter & solve it immediately.
Thanking u.

Sir,

My photonplus connection no is [protected] and account no is[protected].

I have opted for the plan of Rs.250/-plus service tax per month from the beginning of the connection. In the month of August, 2011 (i.e. in the last week) I had approached their authorised outlet in Sasthamangalam, in Trivandrum Dist to request to change my plan to 950 plus service tax. But, the person overthere informed me that...

I had posted this " I had taken Tata Indicom internet connection. Their representative came to our place to take address proof and he had told us that after verification of documents the connection would get initiated , after three days it got active.

Then one day suddenly it got disconnected, when inquired they said, they could not verify the address. Fine I said how they can, they said our representative would come to your place, only Mon-Fri office hours, fine I took a day off. I was assured by their Bangalore manager who sits on following number [protected]. I took off and started following up intially this guy said yeah our person would come, now they have in fact switched off the phone. When I call the call canter from last 3 days they are giving same answer , our systems are down we can't fetch your details. Now they have replied to my complaint mail , that I should go to their office to submit my documents.

My complaint is why should I go, have they eaten my documents ? Why they cash the check before doing the verification ? Why they, at first place, started the connection when things were not verified. My id is [protected].

I am surprised by negligent and lethargic nature of this company's people. I do not know whom to call as individuals from TATA have turned out to be liars and Call center itself is in mess. " Now this post seems to be have been deleted.

Well after posting this immediately I get call from Tata people, one Mr. Santosh from no. [protected] and he assured me that his men would come even in evening i.e. at 20:00 to do address verification. The guy who was supposed to come called, bearing phone no. [protected] and he said give me your details and if somebody calls then tell them I had been to your place. Now that guy hasn't come and my internet is still down. :(

I am surprised 3 days ago they were adamant that the verification could be done only Mon-Fri only 9-5, today they are willing to come at 20:00 as well. I wish some authority is looking at these complaints and take some very strict action against these liar company.