| Address: Bangalore, Karnataka |
I have applied for post paid connection with the documents Apptab Tech Pvt Ltd,
No.183, 2nd Flr, Nr Girias, 15th Crs, Margosa Rd, Malleswaram on 15th Nov 2012 and I gave a deposit of Rs.300 according to my plan Endless 199 monthly, they gave a SIM and told the Sim will be activated in 2 days.
Even after a week, the SIM was not getting registered , after numerous calls to Ms.kavitha who works for Apptab- Tech and Tata Docomo - I called up cust-care of Tata Docomo on 4th day to know my application status, it was told to me that my name and nos or any data has not been to entered in their registering new customer , then I got call from kavita saying that Tata Docomo has a issue with nos [protected] and she sent me new SIM and New nos [protected] ,and told this SIM will get activated immediate in 2 days, both the SIM which was given to me was Failing to register on mobile, I don't know what happened, at Tata Docomo - on 28th Nov My 1st issued SIM card ([protected]) was active , and after two days verification person from Tata Docomo came for address verification, to him I stated that I have active connection for nos [protected] and he enquired about my address verification for nos [protected], I told him I don’t know how [protected] is registered in my name since I don’t have physical SIM for that nos [protected]l, so I didn’t sign [protected] sheet , I signed for [protected] sheet since that sim was getting register on my mobile and I was able to make calls,
From the next day my out going call ( for nos [protected]) was barred stating that , Tata Docomo verification person is unable to reach me and verify the addressed and I need to give a call to cust care - so from that day I have been giving call daily to cust care and ms kavita from apptab tech malleswaram to know what is going with my connection , and undergoing hell kind of experience " what the hell I took Tata Docomo mobile " , I am at great sense of shame and humiliation among friends for taking this services and bad service from Tata Docomo .On 5th Dec - I have been made aware that even nos [protected] is registered in my name for which I didn’t have SIM card with me , I don’t know who is using nos [protected], till now I don’t have active connection fro nos [protected] for which I had applied (application nos :[protected] and for which address verification went on well .
I really don’t what is going with Tata Docomo to have one simple connection with proper address in malleswarm to verified and to have hassle free connection , I will never ever recommend any body for Tata Docomo services , one of the worst service in entire world , Cust care doesn’t have any information on who is doing the verification , none of department coordinate with work , Like GOI , we have call different department to get one connection activated , and every time to call cust care (24x7) every time - They say System are down , Call after some times - and Website does have regional phone working - There is no regional cust care head - where we can address the issues - It looks like it is not an organization and people will only goo[censored]p the data for sales - and there absolutely no services at all, and Nos in website says call up [protected] for Cust care – nad they say – this prepaid section , please call up post paid , they gave me [protected] which is invalid nos," http://www.tatadocomo.com/register-your-complaint.aspx" --- Doesnt accpt the compliant - end up in errors in submitting compliant.
Aug 13, 2020
Complaint marked as Resolved 
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.